CD or DVD drive problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 8 “Parts listing, TD200 Machine Types 3724, 3808, 3809, 3815, 3817, 3824, 3826, 3836” on page
257 to determine which components are customer replaceable units (CRU) and which components are
field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Symptom
Action
The CD or DVD drive is not
recognized.
1. Make sure that:
• The SATA channel to which the CD or DVD drive is attached (primary or
secondary) is enabled in the Setup utility.
• All cables and jumpers are installed correctly.
• The correct device driver is installed for the CD or DVD drive.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the CD or DVD drive cable.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. CD or DVD drive cable
b. CD or DVD drive
c. (Trained service technician only) System board
A CD or DVD is not working
correctly.
1. Clean the CD or DVD.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the CD or DVD drive cable.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. CD or DVD drive cable
b. CD or DVD drive
The CD or DVD drive tray is not
working.
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release opening.
3. Reseat the CD or DVD drive cable.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. CD or DVD drive cable
b. CD or DVD drive
54
ThinkServer TD200 Hardware Maintenance Manual
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