Lenovo THINKPAD P71, User Manual, Page: 93 / 146

Error messages
• Message : 0177: Bad SVP data, stop POST task.
Solution : Checksum of the supervisor password in the EEPROM is not correct. The system board
should be replaced. Have the computer serviced.
• Message : 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup.
Solution : Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup
to check security settings, press F10, and then press Enter to restart the system. If you still have a
problem, have the computer serviced.
• Message : 0187: EAIA data access error
Solution : The access to EEPROM is failed. Have the computer serviced.
• Message : 0188: Invalid RFID Serialization Information Area
Solution : The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced,
and the box serial number must be reinstalled. Have the computer serviced.
• Message : 0189: Invalid RFID configuration information area
Solution : The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced,
and the universally unique identifier (UUID) must be reinstalled. Have the computer serviced.
• Message : 0190: Critical low-battery error
Solution : The computer turned off because the battery power is low. Connect the ac power adapter to
the computer and charge the batteries.
• Message : 0191: System Security - Invalid remote change requested
Solution : The system configuration change has failed. Confirm the operation and try again. To clear the
error, enter ThinkPad Setup.
• Message : 0199: System Security - Security password retry count exceeded.
Solution : This message is displayed if you enter a wrong supervisor password more than three times.
Confirm the supervisor password and try again. To clear the error, enter ThinkPad Setup.
• Message : 0270: Real Time Clock Error.
Solution : System Real Time Clock is not functional. Have the computer serviced.
• Message : 0271: Check Date and Time settings.
Solution : The date or the time is not set in the computer. Enter ThinkPad Setup and set the date and time.
• Message : 1802: Unauthorized network card is plugged in - Power off and remove the network card.
Solution : The wireless network card is not supported on this computer. Remove it.
• Message : 1820: More than one external fingerprint readers are attached.
Solution : Turn off and remove all but the reader that you set up within your main operating system.
• Message : 2100: Detection error on storage device (Main SATA HDD)
Solution : The hard disk drive is not working. Have the hard disk drive serviced.
• Message : 2101: Detection error on storage device (Main NVMe HDD)
Solution : The hard disk drive is not working. Have the hard disk drive serviced.
• Message : 2102: Detection error on storage device (M.2 SATA SSD)
Solution : The hard disk drive is not working. Have the hard disk drive serviced.
• Message : 2103: Detection error on storage device (Optane)
Solution : The hard disk drive is not working. Have the hard disk drive serviced.
• Message : 2110: Read error on HDD0 (Main HDD)
Solution : The hard disk drive is not working. Have the hard disk drive serviced.
Chapter 7
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Troubleshooting computer problems
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