Lenovo System x3650 M4 HD, Installation And Service Manual

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Additional information concerning test failures is available in the extended diagnostic results for each test.
Viewing the test log results and transferring the DSA collection
Use this information to view the test log results and transferring the DSA collection.
To view the test log for the results when the tests are completed, click the Success link in the Status column,
if you are running the DSA graphical user interface, or type
:x
to exit the Execute Tests menu, if you are
running the DSA interactive menu, or select Diagnostic Event Log in the graphical user interface. To transfer
DSA Preboot collections to an external USB device, type the
copy
command in the DSA interactive menu.
• If you are running the DSA graphical user interface (GUI), click the Success link in the Status column.
• If you are running the DSA interactive menu (CLI), type
:x
to exit the Execute Tests menu; then, select
completed tests to view the results.
You can also send the DSA error log to the Lenovo support to aid in diagnosing the server problems.
Automated service request (call home)
Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error is
detected. These tools can help Lenovo Support speed up the process of diagnosing problems.
The following sections provide information about the call home tools.
Electronic Service Agent
Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and software
inventory information, and reports serviceable problems directly to Lenovo Support. You can also choose to
collect data manually. It uses minimal system resources, and can be downloaded from the Lenovo website.
For more information and to download Electronic Service Agent, go to http://www-01.ibm.com/support/esa/.
Error messages
This section provides the list of error codes and messages for UEFI/POST, IMM2, and DSA that are
generated when a problem is detected.
See Appendix B “UEFI/POST diagnostic codes” on page 953, Appendix A “Integrated management module
II (IMM2) error messages” on page 303, and Appendix C “DSA diagnostic test results” on page 977 for
more information.
Troubleshooting by symptom
Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
If you cannot find a solution to the problem in these tables, see Appendix C “DSA diagnostic test results” on
page 977 for information about testing the server and “Running the DSA Preboot diagnostic programs” on
page 139 for additional information about running DSA Preboot program. For additional information to help
you solve problems, see “Start here” on page 123.
If you have just added new software or a new optional device and the server is not working, complete the
following steps before you use the troubleshooting tables:
Step 1. Check the system-error LED on the operator information panel; if it is lit, check the light path
diagnostics LEDs (see “Light path diagnostics” on page 129).
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Lenovo System x3650 M4 HD Installation and Service Guide