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Lenovo System x3250 M4, Installation And Service Manual

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Lenovo System x3250 M4 Installation And Service Manual Download Page 105

– Network interfaces and settings

– RAID controller configuration

– Service processor (integrated management module) status and configuration

– System configuration

– Vital product data, firmware, and UEFI configuration

DSA Preboot also provides diagnostics for the following system components (when they are installed):

1. Emulex network adapter

2. IMM2 I2C bus

3. Light path diagnostics panel

4. Memory modules

5. Microprocessors

6. Optical devices (CD or DVD)

7. SAS or SATA drives

See “Running DSA Preboot diagnostic programs” on page 99 for more information on running the
DSA Preboot program on the server.

•

Troubleshooting by symptom

These tables list problem symptoms and actions to correct the problems. See “Troubleshooting by
symptom” on page 101 for more information.

Error LEDs

This section describes the Error LEDs on the system board and the suggested actions to correct the
detected problems.

The illustration shows the system-board LEDs. The system board has error LEDs that will help to locate
the source of the error. Run the diagnostic programs to find out the cause of the error (see “IBM Dynamic
System Analysis” on page 98).

DIMM 1

DIMM 2

DIMM 3

DIMM 4

Microprocessor

IMM2 hearbeat
LED

RTMM
Hearbeat LED

DIMM 1 - 4
error LEDs

Microprocessor
error LED

Standby power
LED

System board
error LED

Chapter 4

.

Troubleshooting

91

Summary of Contents for System x3250 M4

Page 1: ...Lenovo System x3250 M4 Installation and Service Guide Machine Type 2583 ...

Page 2: ...ation document and the Safety Information and Environmental Notices and User Guide documents on the IBM Documentation CD Seventeenth Edition September 2016 Copyright Lenovo 2014 2016 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35...

Page 3: ...ng the PCI riser card assembly 37 Installing a system fan 38 Installing drives 39 Installing a hot swap hard disk drive 40 Installing a simple swap hard disk drive 41 Installing the optional DVD drive 42 Memory module installation 45 Unbuffered DIMMs UDIMMs 46 Installing a DIMM 47 Installing an adapter 48 Installing a ServeRAID adapter 50 Installing a hot swap power supply 52 Completing the instal...

Page 4: ... and replacing Tier 1 CRUs 131 Removing the cover 131 Replacing the cover 132 Removing the bezel 133 Replacing the bezel 134 Removing the air baffle 135 Replacing the air baffle 135 Removing the PCI riser card assembly 136 Replacing the PCI riser card assembly 137 Removing an adapter 138 Replacing an adapter 139 Removing a ServeRAID adapter 142 Replacing a ServeRAID adapter 143 Removing a simple s...

Page 5: ...Test results for the DSA memory isolation test 466 DSA memory stress test results 544 Test results for the DSA memory stress test 544 DSA Nvidia GPU test results 547 Test results for the DSA Nvidia GPU test 548 DSA optical drive test results 554 Test results for the DSA optical drive test 554 DSA system management test results 559 Test results for the DSA system management test 559 DSA tape drive ...

Page 6: ...iv Lenovo System x3250 M4 Installation and Service Guide ...

Page 7: ...en Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto le...

Page 8: ...etermine how serious the hazard is and whether you must correct the problem before you work on the product Consider the following conditions and the safety hazards that they present Electrical hazards especially primary power Primary voltage on the frame can cause serious or fatal electrical shock Explosive hazards such as a damaged CRT face or a bulging capacitor Mechanical hazards such as loose ...

Page 9: ...wer off EPO switch disconnecting switch or electrical outlet so that you can turn off the power quickly in the event of an electrical accident Disconnect all power before you perform a mechanical inspection work near power supplies or remove or install main units Before you work on the equipment disconnect the power cord If you cannot disconnect the power cord have the customer power off the wall ...

Page 10: ...ables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water...

Page 11: ...h as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure...

Page 12: ...e The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Statement 6 CAUTION If you install a strain relief bracket option over the end of the power cord that is connected to the device you must connect the other end of the power cord to an easily accessible power source Statement 8...

Page 13: ...hnician Statement 11 CAUTION The following label indicates sharp edges corners or joints nearby Statement 12 CAUTION The following label indicates a hot surface nearby Statement 13 DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions To avoid these hazards ensure that your system electrical requirements do not exceed branch circuit protection...

Page 14: ... the server unit is extended Statement 17 CAUTION The following label indicates moving parts nearby Statement 26 CAUTION Do not place any object on top of rack mounted devices Statement 27 CAUTION Hazardous moving parts are nearby xii Lenovo System x3250 M4 Installation and Service Guide ...

Page 15: ...ologies which help increase performance and reliability For more information see What your server offers on page 7 and Reliability availability and serviceability on page 10 You can obtain up to date information about the server and other IBM server products at http shop lenovo com us en systems At http www lenovo com support you can create a personalized support page by identifying IBM products t...

Page 16: ...provides additional information for parts installation and replacement videos and error codes for server support The following illustration shows the QR code ibm co 1bdLt6K Figure 2 QR code You can download the IBM ServerGuide Setup and Installation CD to help you configure the hardware install device drivers and install the operating system For a list of supported optional devices for the server ...

Page 17: ...rs A plus sign indicates each folder or document that has additional documents under it Click the plus sign to display the additional documents When you select a document a description of the document is displayed under Topic Description To select more than one document press and hold the Ctrl key while you select the documents Click View to view the selected document or documents in Acrobat Reade...

Page 18: ...s or technical updates might be available to provide additional information that is not included in the server documentation These updates are available from the IBM website To check for updated documentation and technical updates go to http www lenovo com support Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Informat...

Page 19: ...s on the riser card Slot 1 is dedicated for ServeRAID 10il V2 SAS SATA controller Slot 2 supports one PCI Express Gen2 x8 half length full height adapter Power supply depending on the model One fixed 300 watt power supply Up to two hot swap 460 watt power supplies for redundancy Fan The server comes standard with four speed controlled fans Integrated functions Integrated Management Module II IMM2 ...

Page 20: ... configuration 130 BTU per hour 38 watts Maximum configuration 1720 BTU per hour 504 watts Electrical input Sine wave input 50 60 Hz required Input voltage low range Minimum 100 V AC Maximum 127 V AC Input voltage high range Minimum 200 V AC Maximum 240 V AC Input kilovolt amperes kVA approximately Minimum 0 038 kVA Maximum 0 504 kVA Institute ANSI S12 10 and ISO 7779 and are reported in accordanc...

Page 21: ...eatures and technologies Active Energy Manager The IBM Active Energy Manager solution is an IBM Systems Director extension that measures and reports server power consumption as it occurs This enables you to monitor power consumption in correlation to specific software application programs and hardware configurations You can obtain the measurement values through the systems management interface and...

Page 22: ...s LEDs to help you diagnose the problem records the error in the IMM2 event log and alerts you to the problem Optionally the IMM2 also provides a virtual presence capability for remote server management capabilities The IMM2 provides remote server management through the following industry standard interfaces Intelligent Platform Management Interface IPMI version 2 0 Simple Network Management Proto...

Page 23: ...scanner with a mobile device to get quick access to the IBM Service Information website The IBM Service Information website provides additional information for parts installation and replacement videos and error codes for server support For the QR code see QR code information on page Chapter 1 The Lenovo System x3250 M4 Type 2583 server on page 1 Multi core processing The server supports Intel Cel...

Page 24: ... http www ibm com support entry portal docdisplay lndocid MIGR 5083207 Note The server does not support DOS Disk Operating System Reliability availability and serviceability Three important computer design features are reliability availability and serviceability RAS The RAS features help to ensure the integrity of the data that is stored in the server the availability of the server when you need i...

Page 25: ...oprocessor and memory expansion tray and Ethernet adapters Single DIMM isolation of excessive correctable error or multi bit error by the Unified Extensible Firmware Interface UEFI Solid state drives Standby voltage for systems management features and monitoring Startup boot from LAN through remote initial program load RIPL or dynamic host configuration protocol boot protocol DHCP BOOTP System aut...

Page 26: ...tems Director see the IBM Systems Director Information Center at http publib boulder ibm com infocenter director v6r1x index jsp topic director_6 1 fqm0_main html and the Systems Management website at http shop lenovo com us en systems solutions which presents an overview of IBM Systems Management and IBM Systems Director Server controls LEDs and power This section describes the controls and light...

Page 27: ...rver is ready to be turned on You can press the power control button to turn on the server Lit The server is turned on Power control button Press this button to turn the server on and off manually Reset button Press this button to reset the server and run the power on self test POST You might have to use a pen or the end of a straightened paper clip to press the button Hard disk drive activity LED...

Page 28: ...ware The following illustration shows the LEDs and connectors on the rear of the fixed power supply model Power cord connector USB 1 2 connector USB 3 4 connector Serial connector Video connector Ethernet 1 activity LED Ethernet 1 link LED Ethernet 2 activity LED Ethernet 2 link LED PCI slot 1 PCI slot 2 AC Power LED green DC Power LED green Power supply error LED amber NMI button The following il...

Page 29: ... is connected to an ac power source but is not turned on the operating system does not run and all core logic except for the Integrated Management Module II IMM2 is shutdown However the server can respond to requests from Integrated Management Module II IMM2 such as a remote request to turn on the server The power on LED flashes to indicate that the server is connected to ac power but is not turne...

Page 30: ...e 1 2 The server can be turned off in any of the following ways You can turn off the server from the operating system if your operating system supports this feature After an orderly shutdown of the operating system the server will turn off automatically You can press the power control button to start an orderly shutdown of the operating system and turn off the server if your operating system suppo...

Page 31: ...t the server and make sure that the operating system starts if an operating system is installed or that a 19990305 error code is displayed indicating that an operating system was not found but the server is otherwise working correctly If the server is not working correctly see Running DSA Preboot diagnostic programs on page 99 for information about how to run diagnostics Step 4 Follow the installa...

Page 32: ...nostic data to IBM Standard upload http www ibm com de support ecurep send_http html Standard upload with the system serial number http www ecurep ibm com app upload_hw Secure upload http www ibm com de support ecurep send_http html secure Secure upload with the system serial number https www ecurep ibm com app upload_hw Server components The following illustration shows the major components in th...

Page 33: ...e some models 3 5 inch hard disk drive filler Front bezel Operator information panel assembly DVD drive Fans System board Microprocessor Heat sink 3 5 inch simple swap hard disk drive backplate some models 3 5 inch simple swap hard disk drive some models 2 5 inch hard disk drive filler 2 5 inch simple swap hard disk drive some models DVD drive filler Model with redundant power supply Chapter 2 Ins...

Page 34: ...power supply Safety 240VA cover Paddle card Blue on a component indicates touch points where you can grip the component to remove it from or install it in the server open or close a latch and so on Orange on a component or an orange label on or near a component indicates that the component can be hot swapped which means that if the server and operating system support hot swap capability you can re...

Page 35: ... 4 Fan 2 connector Fan 1 connector SATA 2 SATA 1 SATA 0 SATA 3 SATA 4 SATA 5 Operator information panel connector Front USB assembly connecotr USB hypervisor key connector PCI riser connector Power 1 SAS backplane configuration connector Figure 3 Internal connectors on the system board System board external connectors The following illustration shows the external connectors on the system board Cha...

Page 36: ...rtant 1 Before you change any switch settings or move any jumpers turn off the server then disconnect all power cords and external cables Review the information in Safety on page v Installation guidelines on page 33 and Turning off the server on page 15 2 Any system board switch or jumper block that is not shown in the illustrations in this document are reserved 3 If there is a clear protective st...

Page 37: ...le 2 Jumpers definition Jumper number Jumper name Jumper setting JP1 Clear CMOS jumper Pins 1 and 2 Keep CMOS data default Pins 2 and 3 Clear CMOS data JP2 BIOS block backup jumper Pins 1 and 2 Boot from primary BIOS page default Pins 2 and 3 Boot from backup BIOS page JP8 ME recovery jumper Pins 1 and 2 Normal default Pins 2 and 3 Activate ME recovery JP9 ME flash override jumper Pins 1 and 2 Nor...

Page 38: ... jumper pin position after the server is turned on This can cause an unpredictable problem System board LEDs The following illustration shows the light emitting diodes LEDs on the system board cy1cd039 DIMM 1 DIMM 2 DIMM 3 DIMM 4 Microprocessor IMM2 hearbeat LED RTMM Hearbeat LED DIMM 1 4 error LEDs Microprocessor error LED Standby power LED System board error LED Figure 6 The LEDs on the system b...

Page 39: ...nd you can press the power control button to start the server RTMM heartbeat LED power on and power off sequencing PCI riser card assembly connectors The following illustration shows the locations of the PCI slots on the riser card assembly Slot 2 PCIe Gen2 x8 8 4 1 Slot 1 PCIe Gen2 x8 4 1 Figure 7 Connectors on PCI riser card assembly Installing a memory module Use this information to install a m...

Page 40: ... configuration has changed Static electricity that is released to internal server components when the server is powered on might cause the server to stop which could result in the loss of data To avoid this potential problem always use an electrostatic discharge wrist strap or other grounding system when working inside the server with the power on Attention Static electricity that is released to i...

Page 41: ...The following table lists the supported UDIMM population Table 4 Supported UDIMM population per channel DIMM connectors per channel DIMMs installed in each channel DIMM type DIMM speed Ranks per DIMM any combination 2 1 Unbuffered DDR3 ECC 1066 1333 1600 Single rank dual rank 2 2 Unbuffered DDR3 ECC 1066 1333 1600 Single rank dual rank The following table lists the maximum DIMM population using ra...

Page 42: ...of the server are protected by having all bays and PCI and PCI Express slots covered or occupied When you install a drive PCI or PCI Express adapter save the EMC shield and filler panel from the bay or PCI adapter or PCI Express adapter slot cover in the event that you later remove the device For a complete list of supported optional devices for the server see http www lenovo com serverproven Inst...

Page 43: ... the filler panel into the bay to cover the drive Note If a RAID controller or adapter is installed you might have to reconfigure the disk arrays after you install hard disk drives See your RAID controller or adapter documentation Installing a hot swap hard disk drive The 2 5 inch drive hot swap server models support four SAS 2 5 inch hard disk drives Note If you have only one hard disk drive inst...

Page 44: ... handle to the closed locked position Check the hard disk drive status LED to make sure that the hard disk drive is operating correctly If the yellow hard disk drive status LED for a drive is lit continuously that drive is faulty and must be replaced If the green hard disk drive activity LED is flashing the drive is being accessed If you have other devices to install do so now Otherwise go to Comp...

Page 45: ...re into the beam do not view directly with optical instruments and avoid direct exposure to the beam Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 To install an optional DVD drive complete the following steps 1 Read the safety information in Safety on page v and Installation guidelines on page 33 2 Follow the instructions that come with the dri...

Page 46: ...Follow the instructions that come with the DVD drive to set any jumpers or switches 8 Remove the retention clip from the DVD drive filler 9 Attach the drive retention clip that comes with the DVD drive filler to the side of the new DVD drive Alignment pins Drive retention clip 10 Align the drive in the drive bay and slide the drive into the DVD drive bay until the drive clicks into place 32 Lenovo...

Page 47: ...erver take the opportunity to download and apply the most recent firmware updates This step will help to ensure that any known issues are addressed and that your server is ready to function at maximum levels of performance To download firmware updates for your server go to http www ibm com support fixcentral Important Some cluster solutions require specific code levels or coordinated code updates ...

Page 48: ...ponent can be hot swapped which means that if the server and operating system support hot swap capability you can remove or install the component while the server is running Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perform before you remove or insta...

Page 49: ...you are ready to install them To reduce the possibility of damage from electrostatic discharge observe the following precautions Limit your movement Movement can cause static electricity to build up around you The use of a grounding system is recommended For example wear an electrostatic discharge wrist strap if one is available Always use an electrostatic discharge wrist strap or other grounding ...

Page 50: ...isconnect the power source make a note of which LEDs are lit including the LEDs that are lit on the front panel on the rear panel and LEDs inside the server on the system board then see this documentation for information about how to solve the problem Step 4 Press down firmly on the blue tab on the top of the cover on the right side near the front of the server and slide the cover toward the rear ...

Page 51: ...e server with the air baffle removed might damage server components Removing the PCI riser card assembly Use this information to remove the PCI riser card assembly Read the safety information in Safety on page v and Installation guidelines on page 33 If you are replacing a server component in the server you need to turn off the server and peripheral devices and disconnect the power cords and all e...

Page 52: ...follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a system fan Use this information to install a system fan in the server Read the safety information in Safety on page v and Installation guidelines on page 33 If you are installing an optional device in the server turn off the server and peripheral devices and disconnect the power cor...

Page 53: ... describes the rules to install drives The following notes describe the type of hard disk drives that the server supports and other information that you must consider when you install a hard disk drive For a list of supported hard disk drives see http www lenovo com serverproven Locate the documentation that comes with the drive and follow those instructions in addition to the instructions in this...

Page 54: ...a hot swap SAS or SATA hard disk drive complete the following steps Note If you have only one hard disk drive you must install it in the left drive bay Attention To avoid damage to the hard disk drive connectors make sure that the server cover is in place and fully closed whenever you install or remove a hard disk drive Step 1 Remove the filler panel from the empty drive bay Keep the filler panel ...

Page 55: ...to install a simple swap hard disk drive Read the safety information in Safety on page v and Installation guidelines on page 33 If you are installing an optional device in the server turn off the server and peripheral devices and disconnect the power cords and all external cables To install a simple swap hard disk drive complete the following steps Step 1 Remove the filler panel from the empty dri...

Page 56: ...o to Completing the installation on page 54 Installing the optional DVD drive Use this information to install the DVD drive Read the safety information in Safety on page v and Installation guidelines on page 33 If you are installing an optional device in the server turn off the server and peripheral devices and disconnect the power cords and all external cables To install the DVD drive complete th...

Page 57: ... are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or...

Page 58: ...the instructions that come with the drive to set any jumpers or switches Step 5 Attach the drive retention clip that you removed from the DVD drive filler panel to the side of the new DVD drive Alignment pins Drive retention clip Figure 15 DVD drive retention clip installation Step 6 Align the DVD drive in the drive bay and slide the DVD drive into the optical drive bay until the DVD drive clicks ...

Page 59: ...gle rank or dual rank unbuffered DIMMs The maximum operating speed of the server is determined by the slowest DIMM in the server If you install a pair of DIMMs in DIMM connectors 1 and 3 the size and speed of the DIMMs that you install in DIMM connectors 1 and 3 must match each other However they do not have to be the same size and speed as the DIMMs that are installed in DIMM connectors 2 and 4 Y...

Page 60: ...are available for the server are 1 GB 2 GB 4 GB and 8 GB when available DIMMs The server supports up to two single rank or dual rank UDIMMs per channel The following table lists the supported UDIMM population Table 7 Supported UDIMM population per channel DIMM connectors per channel DIMMs installed in each channel DIMM type DIMM speed Ranks per DIMM any combination 2 1 Unbuffered DDR3 ECC 1066 133...

Page 61: ... the power on The following illustration shows the location of the DIMM connectors on the system board DIMM 1 DIMM 2 DIMM 3 DIMM 4 Microprocessor DIMM 4 DIMM 3 DIMM 2 DIMM 1 Figure 17 The location of the DIMM connectors on the system board To install a DIMM complete the following steps Step 1 Locate the DIMM connectors on the system board Determine the connectors into which you will install the DI...

Page 62: ...pen the retaining clips remove the DIMM and then reinsert it If you have other devices to install do so now Otherwise go to Completing the installation on page 54 Installing an adapter Use this information to install an adapter The following notes describe the types of adapters that the server supports and other information that you must consider when you install an adapter To confirm that the ser...

Page 63: ...e package that contains the adapter to any unpainted metal surface on the server then remove the adapter from the package Step 3 Place the adapter component side up on a flat static protective surface and set any jumpers or switches as described by the adapter manufacturer if necessary Step 4 Follow the cabling instructions if any come with the adapter Route the adapter cables before you install t...

Page 64: ...for using ServeRAID Manager Installing a ServeRAID adapter Use this information to install an IBM ServeRAID adapter For configuration information see the ServeRAID documentation at http www lenovo com support Important To ensure that any of your ServeRAID adapters function properly on UEFI based servers make sure that the adapter firmware and supporting device drivers are updated to the latest ver...

Page 65: ...onnect it to the ServeRAID adapter If you install a ServeRAID adapter in slot 1 on the PCI riser card assembly route the signal cable from the drive backplane as shown in the following illustration 000000000000 SAS SATA signal cable If you install a ServeRAID M1050 or ServeRAID M5014 adapter in slot 2 on the PCI riser card assembly route the signal cable from the drive backplane through the fan ca...

Page 66: ... installation on page 54 Note When you restart the server you are prompted to import the existing RAID configuration to the new ServeRAID adapter Installing a hot swap power supply Use this information to install a hot swap power supply The following notes describe the type of power supply that the server supports and other information that you must consider when you install a power supply Dependi...

Page 67: ...y component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Read the safety information in Safety on page v and Installation guidelines on page 33 To install a hot swap power supply complete the following steps Step 1 Grasp the side clip and pull to remove the power supply filler panel...

Page 68: ...ng the installation on page 54 Completing the installation Use this information to complete the installation To complete the installation complete the following steps Step 1 If you removed the PCI riser card assembly reinstall it see Replacing the PCI riser card assembly on page 55 Step 2 If you removed the air baffle reinstall it see Replacing the air baffle on page 55 Step 3 If you removed the s...

Page 69: ...disconnected when you removed the PCI riser card assembly Step 3 Carefully align the PCI riser card assembly with the guides on the rear of the server and with the PCI riser card connector on the system board then place your thumbs on locations marked by the blue tabs and press down on the PCI riser card assembly Make sure that the riser card assembly is fully seated in the connector on the system...

Page 70: ... server into the rack If you have replaced a server component or installed an optional device in the server you need to reconnect the power cords and all external cables and turn on the server and peripheral devices Attention For proper cooling and airflow replace the air baffle before turning on the server Operating the server with an air baffle removed might damage server components Replacing th...

Page 71: ...re the server in the rack Step 5 Reconnect the external cables and power cords If you have replaced a server component or installed an optional device in the server you need to reconnect the power cords and all external cables and turn on the server and peripheral devices Connecting the cables Use this information to connect the cables The following illustration shows the locations of the input an...

Page 72: ...ity LED Ethernet 1 link LED Ethernet 2 activity LED Ethernet 2 link LED PCI slot 1 PCI slot 2 AC Power LED green DC Power LED green Power supply error LED amber NMI button Step 1 You must turn off the server before you connect or disconnect cables Step 2 See the documentation that comes with any external devices for additional cabling instructions It might be easier for you to route cables before ...

Page 73: ...evice If the server has an optional RAID adapter and you have installed or removed a hard disk drive see the documentation that comes with the RAID adapter for information about reconfiguring the disk arrays For information about configuring the Ethernet controller see Configuring the Ethernet controller on page 75 Chapter 2 Installing optional devices 59 ...

Page 74: ...60 Lenovo System x3250 M4 Installation and Service Guide ...

Page 75: ...taller to acquire and apply UpdateXpress System Packs and individual firmware and device driver updates For additional information and to download the UpdateXpress System Pack Installer go to the ToolsCenter for System x and BladeCenter at https support lenovo com us en documents LNVO CENTER and click UpdateXpress System Pack Installer When you click an update an information page is displayed incl...

Page 76: ... and the Integrated Management Module II User s Guide at http publib boulder ibm com infocenter systemx documentation topic com lenovo sysx imm2 doc printable_doc html Remote presence capability and blue screen capture The remote presence and blue screen capture features are integrated functions of the integrated management module IMM2 The remote presence feature provides the following functions R...

Page 77: ...uman Interface Infrastructure HII and SAS2IRCU go to http www ibm com support entry portal docdisplay lndocid MIGR 5088601 2 For more information about the MegaRAID go to http www ibm com support entry portal docdisplay lndocid MIGR 5073015 Using the ServerGuide Setup and Installation CD Use this information as an overview for using the ServerGuide Setup and Installation CD The ServerGuide Setup a...

Page 78: ... drivers that are required for your hardware and for the operating system that you are installing This section describes a typical ServerGuide operating system installation Note Features and functions can vary slightly with different versions of the ServerGuide program 1 After you have completed the setup process the operating system installation program starts You will need your operating system ...

Page 79: ...and settings The following choices are on the Setup utility main menu for the UEFI Depending on the version of the firmware some menu choices might differ slightly from these descriptions System Information Select this choice to view information about the server When you make changes through other choices in the Setup utility some of those changes are reflected in the system information you cannot...

Page 80: ...At most four network interface cards NICs are supported for legacy PXE boot If more than four NICs are installed legacy PXE boot will not be attempted on some of the NICs To enable legacy PXE boot on the desired NIC connectors prioritize the desired NIC connectors by changing the ROM execution Order or disable the NIC connectors that you do not use from the Enable Disable Adapter Option ROM Suppor...

Page 81: ... the Nx boot failure parameters System Recovery Select this choice to view or change system recovery settings POST Watchdog Timer Select this choice to view or enable the POST watchdog timer POST Watchdog Timer Value Select this choice to view or set the POST loader watchdog timer value Reboot System on NMI Select this choice to enable or disable restarting the system whenever a nonmaskable interr...

Page 82: ... all events that are generated by the baseboard management controller that is embedded in the integrated management module IMM Important If the system error LED on the front of the server is lit but there are no other error indications clear the system event log Also after you complete a repair or correct an error clear the system event log to turn off the system error LED on the front of the serv...

Page 83: ...a power on password for a user and an administrator password for a system administrator you must type the power on password to complete the system startup A system administrator who types the administrator password has access to the full Setup utility menu the system administrator can give the user authority to set change and delete the power on password A user who types the power on password has ...

Page 84: ...r Use this information for the Boot Manager The Boot Manager program is a built in menu driven configuration utility program that you can use to temporarily redefine the first startup device without changing settings in the Setup utility To use the Boot Manager program complete the following steps Step 1 Turn off the server Step 2 Restart the server Step 3 When the prompt F12 Select Boot Device is...

Page 85: ...rator password and then forget it there is no way to change override or remove it You must replace the system board Using the Integrated Management Module II IMM2 The Integrated Management Module II IMM2 is a second generation of the functions that were formerly provided by the baseboard management controller hardware It combines service processor functions video controller and remote presence fun...

Page 86: ... log SEL user readable event log The IMM2 also provides the following remote server management capabilities through the ipmitool management utility program Command line interface IPMI Shell The command line interface provides direct access to server management functions through the IPMI 2 0 protocol Use the command line interface to issue commands to control the server power view system informatio...

Page 87: ...ocal address complete the following steps Step 1 Take the last 12 characters on the IMM MAC address for example 5CF3FC5EAAD0 Step 2 Separate the number into pairs of hexadecimal characters for example 5C F3 FC 5E AA D0 Step 3 Separate the first six and last six hexadecimal characters Step 4 Add FF and FE in the middle of the 12 characters for example 5C F3 FC FF FE 5E AA D0 Step 5 Convert the firs...

Page 88: ...p 3 Click Log in to start the session The System Status and Health page provides a quick view of the system status Note If you boot to the operating system while in the IMM GUI and the message Booting OS or in unsupported OS is displayed under System Status System State disable Windows 2008 or 2012 firewall or type the following command in the Windows 2008 or 2012 console This might also affect bl...

Page 89: ...apability which enables simultaneous transmission and reception of data on the network If the Ethernet ports in the server support auto negotiation the controllers detect the data transfer rate 10BASE T 100BASE TX or 1000BASE T and duplex mode full duplex or half duplex of the network and automatically operate at that rate and mode You do not have to set any jumpers or configure the controllers Ho...

Page 90: ...ity You can also use the ASU program to configure the optional remote presence features or other IMM2 settings The remote presence features provide enhanced systems management capabilities In addition the ASU program provides IMM2 LAN over USB interface configuration through the command line interface Use the command line interface to issue setup commands You can save any of the settings as a file...

Page 91: ...nstall the IBM Systems Director program Installing updates with your management server is connected to the Internet If your management server is connected to the Internet to locate and install updates and interim fixes complete the following steps Step 1 Make sure that you have run the Discovery and Inventory collection tasks Step 2 On the Welcome page of the IBM Systems Director web interface cli...

Page 92: ...enter downloads d Select Advanced Settings Utility ASU e Scroll down and click on the link and download the ASU version for your operating system Step 2 ASU sets the UUID in the Integrated Management Module IMM Select one of the following methods to access the Integrated Management Module IMM to set the UUID Online from the target system LAN or keyboard console style KCS access Remote access to th...

Page 93: ...d Example asu set SYSTEM_PROD_DATA SysInfoUUID uuid_value The KCS access method uses the IPMI KCS interface This method requires that the IPMI driver be installed Some operating systems have the IPMI driver installed by default ASU provides the corresponding mapping layer See the Advanced Settings Utility Users Guide for more details You can access the ASU Users Guide from the IBM website Note Cha...

Page 94: ...load the version for your operating system You can download the ASU from the IBM website To download the ASU and update the DMI complete the following steps Note Changes are made periodically to the IBM website The actual procedure might vary slightly from what is described in this document Step 1 Download the Advanced Settings Utility ASU a Go to Go to http www lenovo com support b Click on the D...

Page 95: ...ue is USERID imm_password The IMM account password 1 of 12 accounts The default value is PASSW0RD with a zero 0 not an O Note If you do not specify any of these parameters ASU will use the default values When the default values are used and ASU is unable to access the IMM using the online authenticated LAN access method ASU will automatically use the unauthenticated KCS access method The following...

Page 96: ...ote LAN access type the command Note When using the remote LAN access method to access IMM using the LAN from a client the host and the imm_external_ip address are required parameters host imm_external_ip user imm_user_id password imm_password Where imm_external_ip The external IMM LAN IP address There is no default value This parameter is required imm_user_id The IMM account 1 of 12 accounts The ...

Page 97: ...cations available through the ToolsCenter website at https support lenovo com us en documents LNVO CENTER From the IBM ToolsCenter page scroll down for the available tools Step 5 Restart the server Chapter 3 Configuration information and instructions 83 ...

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Page 99: ...urred if possible reverse those changes This might include any of the following items Hardware components Device drivers and firmware System software UEFI firmware System input power or network connections Step 2 View the light path diagnostics LEDs and event logs The server is designed for ease of diagnosis of hardware and software problems Light path diagnostics LEDs See Diagnostic tools on page...

Page 100: ...ocid SERV XPRESS and Updating the firmware on page 61 For more information about the Bootable Media Creator see https support lenovo com us en documents LNVO BOMC Be sure to separately install any listed critical updates that have release dates that are later than the release date of the UpdateXpress System Pack or UpdateXpress image see step b b Install manual system updates 1 Determine the exist...

Page 101: ...oting tables See Troubleshooting by symptom on page 101 to find a solution to a problem that has identifiable symptoms A single problem might cause multiple symptoms Follow the troubleshooting procedure for the most obvious symptom If that procedure does not diagnose the problem use the procedure for another symptom if possible If the problem remains contact IBM or an approved warranty service pro...

Page 102: ...hared hard disk drive cluster two or more servers sharing external storage devices If it is part of a cluster you can run all diagnostic programs except the ones that test the storage unit that is a hard disk drive in the storage unit or the storage adapter that is attached to the storage unit The failing server might be part of a cluster if any of the following conditions is true You have identif...

Page 103: ...n page 99 If DSA reports an error follow the instructions in Appendix C DSA diagnostic test results on page 423 If DSA does not report an error but you still suspect a problem see Solving undetermined problems on page 116 Diagnostic tools The following tools are available to help you diagnose and solve hardware related problems Event logs The event logs list the error codes and messages that are g...

Page 104: ...tem configuration Vital product data firmware and UEFI configuration DSA Portable creates a DSA log which is a chronologically ordered merge of the system event log as the IPMI event log the Integrated Management Module II IMM2 event log as the ASM event log and the operating system event logs You can send the DSA log as a file to IBM Support when requested by IBM Support or view the information a...

Page 105: ...e DSA Preboot program on the server Troubleshooting by symptom These tables list problem symptoms and actions to correct the problems See Troubleshooting by symptom on page 101 for more information Error LEDs This section describes the Error LEDs on the system board and the suggested actions to correct the detected problems The illustration shows the system board LEDs The system board has error LE...

Page 106: ...EDs that will be lit to indicate the location of a problem For example a DIMM error will light the LED next to the failing DIMM on the system board 4 Look at the system service label inside the top cover of the server which gives an overview of internal components This information can often provide enough information to correct the error The following table describes the LEDs on the system board a...

Page 107: ...r this LED flashes quickly to indicate that the IMM2 code is loading When the loading is complete the LED stops flashing briefly and then flashes slowly to indicate that the IMM2 if fully operational and you can press the power control button to start the server If the LED does not begin flashing within 30 seconds of when the server is connected to power complete the following steps 1 Trained tech...

Page 108: ...CI slot 2 AC Power LED green DC Power LED green Power supply error LED amber NMI button Figure 28 LEDs and connectors on the rear of the redundant power supply model The following table describes the problems that are indicated by various combinations of the power supply LEDs and suggested actions to correct the detected problems Table 13 Power supply LEDs AC Power supply LEDs AC DC Error Descript...

Page 109: ...onitor the system power on and power off sequencing and boot progress see System board LEDs on page 24 for the location of these LEDs Table 14 System pulse LEDs LED Description Action RTMM heartbeat Power on and power off sequencing 1 If the LED blinks at 1Hz it is functioning properly and no action is necessary 2 If the LED is not blinking trained technician only replace the system board IMM2 hea...

Page 110: ...rtion event is logged However not all events are assertion type events Integrated management module II IMM2 event log This log contains a filtered subset of all IMM2 POST and system management interrupt SMI events You can view the IMM2 event log through the IMM2 web interface For more information see Logging on to the web interface on page 74 You can also view the IMM2 event log through the Dynami...

Page 111: ...ected to a network using an operating system controlled network ports Use any of the following methods Run DSA Portable to view the diagnostic event log requires IPMI driver or create an output file that you can send to IBM service and support using ftp or local copy Use IPMItool to view the system event log requires IPMI driver Use the web browser interface to the IMM2 to view the system event lo...

Page 112: ...displayed See Appendix B UEFI POST error codes on page 405 for more information If POST detects a problem an error message is sent to the POST event log see Event logs on page 96 for more information IBM Dynamic System Analysis IBM Dynamic System Analysis DSA collects and analyzes system information to aid in diagnosing server problems DSA collects the following information about the server Drive ...

Page 113: ...emory on the server or you can create a bootable media such as a CD DVD ISO USB or PXE using the IBM ToolsCenter Bootable Media Creator BoMC For more details see the BoMC User Guide at https support lenovo com us en documents LNVO BOMC In addition to the capabilities of the other editions of DSA DSA Preboot includes diagnostic routines that would be disruptive to run within the operating system en...

Page 114: ...not continue restart the server and try running the DSA Preboot diagnostic programs again If the problem remains replace the component that was being tested when the server stopped Diagnostic text messages Diagnostic text messages are displayed while the tests are running A diagnostic text message contains one of the following results Passed The test was completed without any errors Failed The tes...

Page 115: ... on page 203 and Appendix C DSA diagnostic test results on page 423 for more information Troubleshooting by symptom Use the troubleshooting tables to find solutions to problems that have identifiable symptoms If you cannot find a solution to the problem in these tables see Appendix C DSA diagnostic test results on page 423 for information about testing the server and Running DSA Preboot diagnostic...

Page 116: ...hints tips and new device drivers or to submit a request for information Symptom Action Not all drives are recognized by the hard disk drive diagnostic tests Remove the drive that is indicated by the diagnostic tests then run the hard disk drive diagnostic tests again If the remaining drives are recognized replace the drive that you removed with a new one The server stops responding during the har...

Page 117: ...the yellow status LED is lit replace the drive If the activity of the LEDs remains the same go to step 4 If the activity of the LEDs changes return to step 1 4 Make sure that the hard disk drive backplane is correctly seated When it is correctly seated the drive assemblies correctly connect to the backplane without bowing or causing movement of the backplane 5 Reseat the backplane power cable and ...

Page 118: ...he test replace the backplane If the drive fails the test replace the drive An yellow hard disk drive status LED does not accurately represent the actual state of the associated drive Hot swap hard disk drives 1 If the yellow hard disk drive LED and the RAID adapter software do not indicate the same status for the drive complete the following steps a Turn off the server b Reseat the SAS SATA adapt...

Page 119: ... DVD drive tray is not working 1 Make sure that the server is turned on 2 Insert the end of a straightened paper clip into the manual tray release opening 3 Reseat the DVD drive 4 Replace the DVD drive Intermittent problems Table 19 Intermittent problems and actions Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved If an action step...

Page 120: ...e turned on The mouse option is enabled in the Setup utility 2 If you are using a USB mouse or USB device and it is connected to a USB hub disconnect the mouse or USB device from the hub and connect it directly to the server 3 Replace the mouse or USB device Memory problems Table 21 Memory problems and actions Follow the suggested actions in the order in which they are listed in the Action column ...

Page 121: ...itialized in the Setup utility then run memory diagnostics see Running DSA Preboot diagnostic programs on page 99 5 Make sure that there is no memory mismatch when the server is at the minimum memory configuration 6 Add one pair of DIMMs at a time making sure that the DIMMs in each pair match 7 Reseat the DIMM 8 Re enable all DIMMs using the Setup utility and then restart the server 9 Replace the ...

Page 122: ...cian only that step must be performed only by a trained technician Go to the IBM support website at http www lenovo com support to check for technical information hints tips and new device drivers or to submit a request for information Symptom Action Testing the monitor 1 Make sure that the monitor cables are firmly connected 2 Try using a different monitor on the server or try using the monitor t...

Page 123: ...ician only If the server fails the video diagnostics replace the system board The monitor has screen jitter or the screen image is wavy unreadable rolling or distorted 1 If the monitor self tests show that the monitor is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescents and other monitors can cause screen jitter...

Page 124: ...ice problems Table 25 Optional device problems and actions Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved If an action step is preceded by Trained technician only that step must be performed only by a trained technician Go to the IBM support website at http www lenovo com support to check for technical information hints tips and ...

Page 125: ...l If the server does not start bypass the power control button by using the force power on jumper see System board switches and jumpers on page 22 If the server starts reseat the operator information panel If the problem remains replace the operator information panel 2 Make sure that the reset button is working correctly Disconnect the server power cord Reconnect the power cord 3 Make sure that a ...

Page 126: ...he server unexpectedly shuts down and the LEDs on the operator information panel are not lit See Solving undetermined problems on page 116 Serial port problems Table 27 Serial port problems and actions Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved If an action step is preceded by Trained technician only that step must be perform...

Page 127: ... server supports the ServerGuide program and has a startable bootable DVD drive 2 If the startup boot sequence settings have been changed make sure that the DVD drive is first in the startup sequence 3 If more than one DVD drive is installed make sure that only one drive is set as the primary drive Start the CD from the primary drive The ServeRAID Manager program cannot view all installed drives o...

Page 128: ...d actions Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved If an action step is preceded by Trained technician only that step must be performed only by a trained technician Go to the IBM support website at http www lenovo com support to check for technical information hints tips and new device drivers or to submit a request for inf...

Page 129: ...y 5 cabling If you directly connect two servers without a hub or if you are not using a hub with X ports use a crossover cable To determine whether a hub has an X port check the port label If the label contains an X the hub has an X port Step 3 Determine whether the hub supports auto negotiation If it does not try configuring the integrated Ethernet controller manually to match the speed and duple...

Page 130: ... it each time Any external devices Surge suppressor device on the server Printer mouse and non IBM devices Each adapter Hard disk drives Note The minimum configuration required for the server to start is one microprocessor and one 2 GB DIMM Step 4 Turn on the server If the problem remains suspect the following components in the following order 1 Power supply 2 Memory 3 Microprocessor 4 System boar...

Page 131: ... system summary UEFI firmware level IMM firmware level Operating system software You can solve some problems by comparing the configuration and software setups between working and nonworking servers When you compare servers to each other for diagnostic purposes consider them identical only if all the following factors are exactly the same in all the servers Machine type and model UEFI firmware lev...

Page 132: ...ur IBM service representative To download the server firmware update package from the World Wide Web go to http www lenovo com support The flash memory of the server consists of a primary bank and a backup bank You must maintain a bootable UEFI firmware image in the backup bank If the server firmware in the primary bank becomes corrupted you can either manually boot the backup bank with the UEFI b...

Page 133: ...package readme file Step 10 Turn off the server and disconnect all power cords and external cables and then remove the cover see Removing the cover on page 35 Step 11 Move the UEFI boot backup jumper from pins 2 and 3 back to the primary position pins 1 and 2 Step 12 Reinstall the cover see Replacing the cover on page 56 Step 13 Reconnect the power cord and any cables that you removed Step 14 Rest...

Page 134: ...d boot recovery ABR While the server is starting if the integrated management module II detects problems with the server firmware in the primary bank the server automatically switches to the backup firmware bank and gives you the opportunity to recover the firmware in the primary bank For instructions for recovering the UEFI firmware see Recovering the server firmware UEFI update failure on page 1...

Page 135: ...onfiguration there might be a problem with the system board To specify the number of consecutive restart attempts that will trigger the Nx boot failure feature in the Setup utility click System Settings Recovery POST Attempts POST Attempts Limit The available options are 3 6 9 and 255 disable Nx boot failure Chapter 4 Troubleshooting 121 ...

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Page 137: ... service Tier 1 customer replaceable unit CRU Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for your server Field replaceable unit F...

Page 138: ... 0000 0000 000 000 000 000 000 00000000 00000000 00000000 00000000 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Figure 31 Server components 124 Lenovo System x3250 M4 Installation and Service Guide ...

Page 139: ...r supply 300 Watt fixed Korea 00AL207 7 Chassis with fixed power supply 81Y7456 7 Chassis with redundant power supply 90Y5958 8 Backplate simple swap 2 5 inch 81Y7466 8 Backplane hot swap 2 5 inch with redundant power supply 46C6757 9 Backplate simple swap 3 5 inch SATA for 1 cable 81Y7465 9 Backplate simple swap 3 5 inch SATA for 2 cables 81Y7464 10 Hard disk drive simple swap 3 5 inch SATA 2 TB ...

Page 140: ...nel DVD drive bay 49Y4868 18 System fan simple swap 81Y7454 19 System board 00AL958 20 Microprocessor Ci3 2100 3 1 GHz 1333 MHz 3 MB cache 2C 65W 69Y5148 20 Microprocessor Xeon E3 1270 3 4 GHz 1333 MHz 8MB cache 4C 80W 69Y5149 20 Microprocessor Ci3 2120 3 3 GHz 1333 MHz 3 MB cache 2C 65W 69Y5151 20 Microprocessor Xeon E3 1240 3 3 GHz 1333 MHz 8MB cache 4C 80W 69Y5152 20 Microprocessor Xeon E3 1280...

Page 141: ...3 Cable backplate 3 5 inch simple swap SATA 2 cables 81Y7464 Cable backplate 3 5 inch simple swap SATA 1 cable 81Y7465 Cable backplate 2 5 inch simple swap SAS 81Y7466 Cable backplane 2 5 inch simple swap SATA 00D4344 Cable DVD drive 59Y3229 Cable power supply unit interposer power 00D8685 Cable 6Gbps external mini SAS SFF 8088 to SFF 8088 1 m 00YE299 Cable 6Gbps external mini SAS SFF 8088 to SFF ...

Page 142: ...e with this product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or S...

Page 143: ... Pakistan Samoa South Africa Sri Lanka Swaziland Uganda 39M5151 Abu Dhabi Bahrain Botswana Brunei Darussalam Channel Islands China Hong Kong S A R Cyprus Dominica Gambia Ghana Grenada Iraq Ireland Jordan Kenya Kuwait Liberia Malawi Malaysia Malta Myanmar Burma Nigeria Oman Polynesia Qatar Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Seychelles Sierra Leone Singapore Sudan Tan...

Page 144: ...130 Lenovo System x3250 M4 Installation and Service Guide ...

Page 145: ...ee Appendix D Getting help and technical assistance on page 579 Returning a device or component If you are instructed to return a device or component follow all packaging instructions and use any packaging materials for shipping that are supplied to you Removing and replacing server components This section provides information for removing and replacing server components in the server Removing and...

Page 146: ...ocumentation for information about how to solve the problem Step 4 Press down firmly on the blue tab on the top of the cover on the right side near the front of the server and slide the cover toward the rear of the server until the cover has disengaged from the chassis 00000000 00000000 00000000 00000000 00000000 0000 0000 0000 0000 0000 0000 000 000 000 Cover release button Figure 32 Cover remova...

Page 147: ... Removing the bezel Use this information to remove the bezel Read the safety information in Safety on page v and Installation guidelines on page 33 If you are replacing a server component in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables To remove the bezel complete the following steps Step 1 If the server has been installed...

Page 148: ...ge v and Installation guidelines on page 33 If you are replacing a server component in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables To install the bezel insert the tab at the right end of the bezel into the front of the chassis and pivot the bezel until it snaps into place 0000 0000 0000 000000000 000000000 000000000 0000 ...

Page 149: ...ternal cables if necessary Step 3 Remove the cover see Removing the cover on page 131 Step 4 Grasp the air baffle then lift it up out of the server and set it aside 00 00 00 00 0000 0000 0000 0000 0000 0000 000 000 000 00000000 00000000 00000000 00000000 Air baffle Figure 36 Air baffle removal Attention For proper cooling and airflow replace the air baffle before you turn on the server Operating t...

Page 150: ...nd airflow replace the air baffle before turning on the server Operating the server with an air baffle removed might damage server components Removing the PCI riser card assembly Use this information to remove the PCI riser card assembly Read the safety information in Safety on page v and Installation guidelines on page 33 If you are replacing a server component in the server you need to turn off ...

Page 151: ...safety information in Safety on page v and Installation guidelines on page 33 If you are replacing a server component in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables To replace the PCI riser card assembly complete the following steps Step 1 Install the adapters in the PCI riser card assembly see Replacing a ServeRAID adapt...

Page 152: ...nent in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables To remove an adapter complete the following steps Step 1 Remove the cover see Removing the cover on page 131 Step 2 Remove the PCI riser card assembly see Removing the PCI riser card assembly on page 136 Step 3 Disconnect the cables from the adapter Step 4 Grasp the PCI ...

Page 153: ...that you must consider when you install an adapter To confirm that the server supports the adapter that you are installing see http www lenovo com serverproven Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this section The adapter slots are on the PCI riser card assembly You must first remove the PCI riser card assembly to acc...

Page 154: ...t consider when you install an adapter Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this section If you have to change switch settings or jumper settings on the adapter follow the instructions that come with the adapter The adapter slots are on the PCI riser card assembly You must first remove the PCI riser card assembly to a...

Page 155: ...he cover see Removing the cover on page 131 Step 2 Remove the PCI riser card assembly see Removing the PCI riser card assembly on page 136 Step 3 Touch the static protective package that contains the adapter to any unpainted metal surface on the server then remove the adapter from the package Step 4 Place the adapter component side up on a flat static protective surface and set any jumpers or swit...

Page 156: ...d to use at least 3 0 0 0 driver package or later version Removing a ServeRAID adapter Use this information to remove an IBM ServeRAID adapter Read the safety information in Safety on page v and Installation guidelines on page 33 If you are replacing a server component in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables To rem...

Page 157: ...f you are replacing a server component in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables To replace an IBM ServeRAID adapter complete the following steps Note If possible backup or record your RAID configuration information before replacing the adapter See the documentation for your RAID adapter for information and instructi...

Page 158: ...he ServeRAID adapter If you install a ServeRAID BR10il v2 adapter in slot 1 on the PCI riser card assembly route the signal cable from the drive backplane as shown in the following illustration 000000000000 SAS SATA signal cable If you install a ServeRAID M1050 or ServeRAID M5014 adapter in slot 2 on the PCI riser card assembly route the signal cable from the drive backplane through the fan cage h...

Page 159: ...AID M Software User Guide at https support lenovo com us en documents migr 5086126 for instructions If you have replaced a server component or installed an optional device in the server you need to reconnect the power cords and all external cables and turn on the server and peripheral devices Note When you restart the server you are prompted to import the existing RAID configuration to the new Ser...

Page 160: ...p hard disk drive pull the loops of the drive tray toward each other and pull the drive out of the bay 000000000 000000000 000000000 000000000 000000000 000000000 Filler panel Hard disk drive assembly SATA hard disk drive back plate 00000 00000 00000 000 000 000 To remove a 2 5 inch simple swap hard disk drive press the release latch and pull the drive out of the bay 000000000 000000000 000000000 ...

Page 161: ... hard disk drives are not supported in OS 4690 Step 1 Remove the filler panel from the empty drive bay Step 2 Touch the static protective package that contains the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface Step 3 Remove the filler panel from the bay Step 4 Install the hard disk drive in the drive bay a To i...

Page 162: ...ace and fully closed whenever you install or remove a hard disk drive To make sure that there is adequate system cooling do not operate the server for more than 2 minutes without either a hard disk drive or a filler panel installed in each bay Before you make changes to disk drives disk drive controllers including controllers that are integrated on the system board disk drive backplanes or disk dr...

Page 163: ... that are specified in the documentation that comes with the drive Select the bay in which you want to install the drive Check the instructions that come with the drive to determine whether you have to set any switches or jumpers on the drive If you are installing a SAS or SATA hard disk drive be sure to set the SAS or SATA ID for that device You can install up to to eight 2 5 inch or four 3 5 inc...

Page 164: ...e status LED to make sure that the hard disk drive is operating correctly If the yellow hard disk drive status LED for a drive is lit continuously that drive is faulty and must be replaced If the green hard disk drive activity LED is flashing the drive is being accessed Note If the server is configured for RAID operation using a ServeRAID adapter you might have to reconfigure your disk arrays afte...

Page 165: ...h the right rear corner of the drive toward the front of the server to move the drive initially 00000 00000 00000 00000 00000 Release tab Step 3 Remove the retention clip from the drive Alignment pins Drive retention clip Step 4 If you are not replacing the DVD drive reinstall the DVD drive filler a Attach the drive retention clip to the side of the DVD drive filler that you removed b Slide the DV...

Page 166: ...omes with the drive The server supports one ultra slim SATA optical drive Read the safety information in Safety on page v and Installation guidelines on page 33 If you are replacing a server component in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables Note When you disconnect the power source from the server you lose the abil...

Page 167: ...ontains a laser observe the following safety precautions Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or perf...

Page 168: ...mpers or switches If you have replaced a server component or installed an optional device in the server you need to reconnect the power cords and all external cables and turn on the server and peripheral devices Removing a DIMM Use this information to remove a memory module Read the safety information in Safety on page v and Installation guidelines on page 33 If you are replacing a server componen...

Page 169: ...ou can use the Setup utility to view the server configuration information see Using the Setup utility on page 64 for more information The server supports only industry standard double data rate 3 DDR3 1333 or 1600 MHz PC3L 12800 single rank or dual rank unbuffered or synchronous dynamic random access memory SDRAM dual inline memory modules DIMMs with error correcting code ECC The server supports a...

Page 170: ...ition indicates whether the DIMM is single rank n 1 or dual rank n 2 2 The amount of usable memory is reduced depending on the system configuration A certain amount of memory must be reserved for system resources To view the total amount of installed memory and the amount of configured memory run the Setup utility For additional information see Configuring the server on page 62 Unbuffered DIMMs UD...

Page 171: ...pulated Populated Installing a DIMM Use this information to install a DIMM Read the safety information in Safety on page v and Installation guidelines on page 33 If you are replacing a server component in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables Attention Static electricity that is released to internal server component...

Page 172: ...te the DIMM connectors on the system board Determine the connectors into which you will install the DIMMs Install the DIMMs in the sequence shown in the following table Table 34 DIMM installation sequence Number of DIMMs Installation sequence connectors First pair of DIMMs 1 3 Second pair of DIMMs 2 4 Step 4 Open the retaining clip on each end of the DIMM connector Attention To avoid breaking the ...

Page 173: ... see Replacing the cover on page 132 If you have replaced a server component or installed an optional device in the server you need to reconnect the power cords and all external cables and turn on the server and peripheral devices Removing a system fan Use this information to remove a system fan in the server Read the safety information in Safety on page v and Installation guidelines on page 33 If...

Page 174: ...00 00000000 00000000 00000000 00000000 00 00 00 00 Fan 1 Fan 2 Fan 3 Fan 4 Figure 45 System fans If you are instructed to return the server component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Replacing a system fan Use this information to replace a system fan in the server Read the safety information in Safety on page...

Page 175: ...ee Replacing the air baffle on page 135 Step 5 Reinstall the cover see Replacing the cover on page 132 If you have replaced a server component or installed an optional device in the server you need to reconnect the power cords and all external cables and turn on the server and peripheral devices Removing the system battery Use this information to remove the system battery The following notes descr...

Page 176: ...same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Read the safety information in Safety on page v and Installation guidelines on page 33 If you are replacing a server component in the se...

Page 177: ...ention Do not lift the battery by using excessive force Failing to remove the battery properly may damage the socket on the system board Any damage to the socket may require replacing the system board Step 4 Dispose of the battery as required by local ordinances or regulations see the Environmental Notices and User s Guide for more information Replacing the system battery Use this information to r...

Page 178: ...ly with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Read the safety information in Safety on page v and Installation guidelines on page 33 If you a...

Page 179: ...ation a Set the system date and time b Set the power on password c Reconfigure the server See Starting the Setup utility on page 65 for details Removing a hot swap power supply Use this information to remove a hot swap power supply When you remove or install a hot swap power supply observe the following precautions Statement 5 CAUTION The power control button on the device and the power switch on ...

Page 180: ...3 To remove a hot swap power supply complete the following steps Attention If only one hot swap power supply is installed in the server you must turn off the server before removing the power supply Step 1 Disconnect the power cord from the connector on the back of the power supply Step 2 Press the orange release latch and hold it in place 00 000000000 000000000 000000000 000000000 000000000 000000...

Page 181: ... you must install an additional hot swap power supply if one is not installed in your model Make sure that the devices that you are installing are supported For a list of supported optional devices for the server see http www lenovo com serverproven Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to...

Page 182: ...Step 2 Slide the hot swap power supply into the bay until the release latch clicks into place Step 3 Connect one end of the power cord for the new power supply into the ac connector on the back of the power supply then connect the other end of the power cord into a properly grounded electrical outlet Step 4 If the server is turned off turn on the server Step 5 Make sure that the ac power LED on th...

Page 183: ...ep 4 Disengage the cable from any cable tie or cable clip If you are instructed to return the server component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Replacing the DVD drive cable Use this information to replace the DVD drive cable Read the safety information in Safety on page v and Installation guidelines on page ...

Page 184: ...p Step 8 Reinstall the air baffle if it was removed before see Replacing the air baffle on page 135 Step 9 Reinstall the cover see Replacing the cover on page 132 What to do next 1 Slide the server into the rack 2 Reconnect the power cords and cables that you removed 3 Turn on all attached devices and the server Removing the operator information panel assembly Use this information to remove the op...

Page 185: ...ce the operator information panel assembly Read the safety information in Safety on page v and Installation guidelines on page 33 If you are replacing a server component in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables To install the operator information panel assembly complete the following steps Step 1 Guide the operator ...

Page 186: ...ables To remove the simple swap hard disk drive backplate assembly complete the following steps Guide channels Step 1 Turn off the server and peripheral devices and disconnect all power cords Step 2 Remove the cover see Removing the cover on page 131 Step 3 Pull the hard disk drives or fillers out of the server slightly to disengage them from the backplate assembly See Removing a simple swap hard ...

Page 187: ...er see Replacing the cover on page 132 Step 5 Replace the hard disk drives Step 6 Reconnect the power cords and any cables that you removed Step 7 Turn on the peripheral devices and the server Replacing software RAID simple swap hard disk drive backplate with hardware RAID simple swap hard disk drive backplate Use this information to replace software RAID simple swap hard disk drive backplate with...

Page 188: ...ween the backplate and both the system board and power supply fixed or redundant 000000000000 Signal cables Power cable Figure 51 Software RAID signal cable routing for fixed power supply 174 Lenovo System x3250 M4 Installation and Service Guide ...

Page 189: ...t any nearby wires or cables are not trapped or pinched Step 6 Press on the two blue touch points firmly until the replacement backplate is fully seated Step 7 Connect the respective signal and power cables of the replacement backplate to the hardware RAID card and power supply fixed or redundant Note Make sure the relevant cables pass through the cable clips Chapter 6 Removing and replacing compo...

Page 190: ...routing for fixed power supply Hardware RAID card inserted on right side 000000000000 Signal cable Figure 54 Hardware RAID signal cable routing for fixed power supply Hardware RAID card inserted on left side 176 Lenovo System x3250 M4 Installation and Service Guide ...

Page 191: ...55 Power cable routing for fixed power supply 000000000000 Signal cable Figure 56 Hardware RAID signal cable routing for redundant power supply Hardware RAID card inserted on right side Chapter 6 Removing and replacing components 177 ...

Page 192: ...rdware RAID signal cable routing for redundant power supply Hardware RAID card inserted on left side 000000000000 Power cable Figure 58 Power cable routing for redundant power supply 178 Lenovo System x3250 M4 Installation and Service Guide ...

Page 193: ... and Installation guidelines on page 33 If you are replacing a server component in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables To remove the hot swap hard disk drive backplane complete the following steps Connectors Connectors Alignment tabs Alignment slots Step 1 Turn off the server and peripheral devices and disconnect ...

Page 194: ...kplane complete the following steps Connectors Connectors Alignment tabs Alignment slots Step 1 Reconnect the cables to the replacement backplate a Connect the SAS SATA controller signal cable to the backplane b Connect the power cable to the backplane c Connect the configuration cable to the backplane Step 2 Slide the backplate into the guide channels making sure that any nearby wires or cables a...

Page 195: ...undant power supply 000000000000 Power cable Step 4 Install the cover see Replacing the cover on page 132 Step 5 Replace the hard disk drives Step 6 Reconnect the power cords and any cables that you removed Step 7 Turn on the peripheral devices and the server Chapter 6 Removing and replacing components 181 ...

Page 196: ...utions Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a with one of these parts contact a service technician Read the safety information in Safety on page v and...

Page 197: ...bles from the connectors on the system board and internal devices then disengage the cables from any retention clips Note Note the routing of all power supply cables you will route the power supply cables the same way when you install the power supply Step 5 Remove the screw that holds the power supply to the rear of the chassis Step 6 Loosen the captive thumbscrew that secures the rear of the pow...

Page 198: ... the fixed power supply complete the following steps Step 1 Place the new power supply into the bay 00 00 00 00 0000 0000 0000 0000 0000 0000 000 000 000 00000000 00000000 00000000 00000000 Captive screw Power supply Rear screw Step 2 Tighten the captive thumbscrew that secures the rear of the power supply to the chassis bottom Step 3 Replace the screw that holds the power supply to the rear of th...

Page 199: ...er on page 132 Step 11 Reconnect the ac power cord into the connector on the back of the power supply Step 12 Connect all external cables that you disconnected in Removing the fixed power supply Step 13 Connect the other end of the ac power cord into a properly grounded electrical outlet Step 14 Press the power control button Step 15 Make sure that the power on LED on the front of the server is li...

Page 200: ...ews from the safety cover 00 0 0 0 0000 0000 0000 0000 000 000 000 000 000 000 000 000 00000 00000 00000 00000 00000 Screws 240 VA safety cover Step 4 Lift the safety cover up to remove it from the server 186 Lenovo System x3250 M4 Installation and Service Guide ...

Page 201: ...to replace the 240 VA safety cover Read the safety information in Safety on page v and Installation guidelines on page 33 If you are replacing a server component in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables To replace the 240 VA safety cover complete the following steps Step 1 Align the safety cover with the standoffs o...

Page 202: ... Install the screws to secure the safety cover 00 0 0 0 0000 0000 0000 0000 000 000 000 000 000 000 000 000 00000 00000 00000 00000 00000 Screws 240 VA safety cover Step 3 Reconnect the SAS SATA signal cable and all other cables that you have removed previously 188 Lenovo System x3250 M4 Installation and Service Guide ...

Page 203: ... turn off the server and peripheral devices and disconnect the power cords and all external cables To remove the power paddle card complete the following steps Step 1 Pull the power supplies out of the rear of the server just enough to disengage them from the server Step 2 Remove the cover see Removing the cover on page 131 Step 3 Remove the air baffle if installed see Removing the air baffle on p...

Page 204: ...from the server 00 0 0 0 0000 0000 0000 0000 000 000 000 000 000 000 000 000 00000 00000 00000 00000 00000 Power paddle card If you are instructed to return the server component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Replacing the power paddle card Use this information to replace the power paddle card 190 Lenovo Sy...

Page 205: ...fs on the system board and lower the power paddle card onto the system board until it is secure 00 0 0 0 0000 0000 0000 0000 000 000 000 000 000 000 000 000 00000 00000 00000 00000 00000 Power paddle card Step 2 Reinstall the safety cover see Replacing the 240 VA safety cover on page 187 Step 3 Reconnect the power cable to the DVD power cable if available Step 4 Reconnect the cables to the hard di...

Page 206: ...ore or quad core microprocessor The type speed and L3 cache of the microprocessor depends on the server model Read the documentation that comes with the microprocessor to determine whether you have to update the server firmware To download the most current level of server firmware go to http www lenovo com support and http www ibm com support fixcentral The microprocessor uses an integrated voltag...

Page 207: ...baffle if installed see Removing the air baffle on page 135 Step 3 Remove the heat sink CAUTION The heat sink may become very hot during normal operation Allow time for the heat sink to cool down before you touch it a Loosen the screws and alternate among the screws until they break the seal with the microprocessor b Press firmly on the captive screws and loosen them with a screwdriver c Use your ...

Page 208: ...gile Any damage to the pins might require replacing the system board If you are instructed to return the server component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Replacing a microprocessor and heat sink Use this information to replace a microprocessor and heat sink The following notes describe the type of microproce...

Page 209: ...tacts Do not touch the microprocessor contacts handle the microprocessor by the edges only Contaminants on the microprocessor contacts such as oil from your skin can cause connection failures between the contacts and the socket The pins on the sockets are fragile Any damage to the pins might require replacing the system board Read the safety information in Safety on page v and Installation guideli...

Page 210: ...he heat sink on top of the microprocessor thermal material side down b Align the screws on the heat sink with the screw holes on the system board c Tighten the screws with a screwdriver alternating among the screws until they are tight If possible each screw should be rotated two full rotations at a time Repeat until the screws are tight Do not overtighten the screws by using excessive force Atten...

Page 211: ...ation guidelines on page 33 Read Handling static sensitive devices on page 35 To replace damaged or contaminated thermal grease on the microprocessor and heat sink complete the following steps Step 1 Place the heat sink on a clean work surface Step 2 Remove the cleaning pad from its package and unfold it completely Step 3 Use the cleaning pad to wipe the thermal grease from the bottom of the heat ...

Page 212: ...dvanced Upgrade and place it on the new system board For information about the Advanced Upgrade see Using the remote presence and blue screen capture features on page 72 Note You have to reactivate the Features on Demand FoD after replacing the system board 3 Before you replace the system board make sure that you backup any features on demand FoD keys that were enabled Reactivate any Features on D...

Page 213: ...on Disengage all latches release tabs or locks on cable connectors when you disconnect all cables from the system board Failing to release them before removing the cables will damage the cable sockets on the system board The cable sockets on the system board are fragile Any damage to the cable sockets may require replacing the system board Step 5 Remove any of the following components that are ins...

Page 214: ...existing firmware before you proceed See Updating the firmware on page 61 Updating the Universal Unique Identifier UUID on page 78 and Updating the DMI SMBIOS data on page 80 3 When you replace the system board make sure that you remove the Integrated Management Module Advanced Upgrade and place it on the new system board For information about the Advanced Upgrade see Using the remote presence and...

Page 215: ...nnectors on page 21 Step 5 Reinstall the PCI riser card assembly see Replacing the PCI riser card assembly on page 137 Step 6 Reinstall the air baffle see Replacing the air baffle on page 135 Step 7 Reinstall the cover see Replacing the cover on page 132 Step 8 Push the power supplies back into the server Step 9 Slide the server into the rack Step 10 Reconnect the external cables and power cords t...

Page 216: ...ing the Universal Unique Identifier UUID on page 78 Step 14 Update the DMI SMBIOS see Updating the DMI SMBIOS data on page 80 Step 15 Reactivate any Features on Demand features 202 Lenovo System x3250 M4 Installation and Service Guide ...

Page 217: ... condition In the system event log severity is abbreviated to the first character The following severities can be displayed Info The event was recorded for audit purposes usually a user action or a change of states that is normal behavior Warning The event is not as severe as an error but if possible the condition should be corrected before it becomes an error It might also be a condition that req...

Page 218: ...cally notify Support You can configure the IBM Flex System Manager or the CMM to automatically notify Support also known as call home if certain types of errors are encountered If you have configured this function see the table for a list of events that automatically notify Support Table 35 Events that automatically notify Support Event ID Message String Automatically Notify Support 40000086 00000...

Page 219: ...orageVolumeElementName for array ComputerSystemElementName Drive 0 Yes 806f020d 0401ffff Failure Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 1 Yes 806f020d 0402ffff Failure Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 2 Yes 806f020d 0403ffff Failure Predicted on drive StorageVolumeElementName for array ComputerSyste...

Page 220: ...s all messages that can be sent from the IMM 40000001 00000000 Management Controller arg1 Network Initialization Complete This message is for the use case where a Management Controller network has completed initialization May also be shown as 4000000100000000 or 0x4000000100000000 Severity Info Serviceable No Automatically notify support No Alert Category System IMM Network event SNMP Trap ID 37 C...

Page 221: ...ies the Ethernet Port data rate May also be shown as 4000000300000000 or 0x4000000300000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0003 User Response Information only no action is required 40000004 00000000 Ethernet Duplex setting modified from arg1 to arg2 by user arg3 This message is for the use case where A use...

Page 222: ...0000500000000 or 0x4000000500000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0005 User Response Information only no action is required 40000006 00000000 Ethernet locally administered MAC address modified from arg1 to arg2 by user arg3 This message is for the use case where a user modifies the Ethernet Port MAC addre...

Page 223: ...or 0x4000000700000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0007 User Response Information only no action is required 40000008 00000000 Hostname set to arg1 by user arg2 This message is for the use case where user modifies the Hostname of a Management Controller May also be shown as 4000000800000000 or 0x40000008...

Page 224: ...rity Info Serviceable No Automatically notify support No Alert Category System IMM Network event SNMP Trap ID 37 CIM Information Prefix IMM ID 0009 User Response Information only no action is required 4000000a 00000000 IP subnet mask of network interface modified from arg1 to arg2 by user arg3 This message is for the use case where a user modifies the IP subnet mask of a Management Controller May ...

Page 225: ...000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0011 User Response Information only no action is required 4000000c 00000000 OS Watchdog response arg1 by arg2 This message is for the use case where an OS Watchdog has been enabled or disabled by a user May also be shown as 4000000c00000000 or 0x4000000c00000000 Severi...

Page 226: ... IMM ID 0013 User Response Complete the following steps until the problem is solved 1 Make sure that the IMM network cable is connected 2 Make sure that there is a DHCP server on the network that can assign an IP address to the IMM 4000000e 00000000 Remote Login Successful Login ID arg1 from arg2 at IP address arg3 This message is for the use case where a user successfully logs in to a Management ...

Page 227: ...fy support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0015 User Response Information only no action is required 40000010 00000000 Security Userid arg1 had arg2 login failures from WEB client at IP address arg3 This message is for the use case where a user has failed to log in to a Management Controller from a web browser May also be shown as 4000001000000000 or 0x40000010000...

Page 228: ...Automatically notify support No Alert Category System Remote Login SNMP Trap ID 30 CIM Information Prefix IMM ID 0017 User Response Complete the following steps until the problem is solved 1 Make sure that the correct login ID and password are being used 2 Have the system administrator reset the login ID or password 40000012 00000000 Remote access attempt failed Invalid userid or password received...

Page 229: ...om a telnet session May also be shown as 4000001300000000 or 0x4000001300000000 Severity Info Serviceable No Automatically notify support No Alert Category System Remote Login SNMP Trap ID 30 CIM Information Prefix IMM ID 0019 User Response Make sure that the correct login ID and password are being used 40000014 00000000 The arg1 on system arg2 cleared by user arg3 This message is for the use case...

Page 230: ...000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0021 User Response Information only no action is required 40000016 00000000 ENET arg1 DHCP HSTN arg2 DN arg3 IP arg4 SN arg5 GW arg6 DNS1 arg7 This message is for the use case where a Management Controller IP address and configuration has been assigned by the DHCP serv...

Page 231: ...00000000 or 0x4000001700000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0023 User Response Information only no action is required 40000018 00000000 LAN Ethernet arg1 interface is no longer active This message is for the use case where a Management Controller ethernet interface is no longer active May also be shown a...

Page 232: ...0001900000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0025 User Response Information only no action is required 4000001a 00000000 DHCP setting changed to arg1 by user arg2 This message is for the use case where a user changes the DHCP setting May also be shown as 4000001a00000000 or 0x4000001a00000000 Severity Info...

Page 233: ...ty Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0027 User Response Information only no action is required 4000001c 00000000 Watchdog arg1 Screen Capture Occurred This message is for the use case where an operating system error has occurred and the screen was captured May also be shown as 4000001c00000000 or 0x4000001c00000000 Se...

Page 234: ...t No Alert Category System other SNMP Trap ID 22 CIM Information Prefix IMM ID 0029 User Response Complete the following steps until the problem is solved 1 Reconfigure the watchdog timer to a higher value 2 Make sure that the IMM Ethernet over USB interface is enabled 3 Reinstall the RNDIS or cdc_ether device driver for the operating system 4 Disable the watchdog Check the integrity of the instal...

Page 235: ...ect firmware The Management Controller is unable to match its firmware to the server This message is for the use case where a Management Controller firmware version does not match the server May also be shown as 4000001f00000000 or 0x4000001f00000000 Severity Error Serviceable No Automatically notify support No Alert Category System other SNMP Trap ID 22 CIM Information Prefix IMM ID 0031 User Res...

Page 236: ...Information Prefix IMM ID 0032 User Response Information only no action is required 40000021 00000000 Management Controller arg1 clock has been set from NTP server arg2 This message is for the use case where a Management Controller clock has been set from the Network Time Protocol server May also be shown as 4000002100000000 or 0x4000002100000000 Severity Info Serviceable No Automatically notify s...

Page 237: ...until the problem is solved 1 Make sure that the certificate that you are importing is correct 2 Try to import the certificate again 40000023 00000000 Flash of arg1 from arg2 succeeded for user arg3 This message is for the use case where a user has successfully flashed the firmware component MC Main Application MC Boot ROM BIOS Diagnostics System Power Backplane Remote Expansion Enclosure Power Ba...

Page 238: ... System other SNMP Trap ID 22 CIM Information Prefix IMM ID 0036 User Response Information only no action is required 40000025 00000000 The arg1 on system arg2 is 75 full This message is for the use case where a Management Controller Event Log on a system is 75 full May also be shown as 4000002500000000 or 0x4000002500000000 Severity Info Serviceable No Automatically notify support No Alert Catego...

Page 239: ...e and clear the log 40000027 00000000 Platform Watchdog Timer expired for arg1 This message is for the use case when an implementation has detected a Platform Watchdog Timer Expired May also be shown as 4000002700000000 or 0x4000002700000000 Severity Error Serviceable No Automatically notify support No Alert Category System OS Timeout SNMP Trap ID 21 CIM Information Prefix IMM ID 0039 User Respons...

Page 240: ...pport No Alert Category System other SNMP Trap ID 22 CIM Information Prefix IMM ID 0040 User Response Information only no action is required 40000029 00000000 Security Userid arg1 had arg2 login failures from an SSH client at IP address arg3 This message is for the use case where a user has failed to log in to a Management Controller from SSH May also be shown as 4000002900000000 or 0x400000290000...

Page 241: ... has been detected May also be shown as 4000002a00000000 or 0x4000002a00000000 Severity Error Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID 22 CIM Information Prefix IMM ID 0042 User Response Reflash the IMM firmware to the latest version 4000002b 00000000 Domain name set to arg1 Domain name set by user May also be shown as 4000002b00000000 or 0x4000002b00...

Page 242: ...port No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0044 User Response Information only no action is required 4000002d 00000000 DDNS setting changed to arg1 by user arg2 DDNS setting changed by user May also be shown as 4000002d00000000 or 0x4000002d00000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM I...

Page 243: ...P Trap ID CIM Information Prefix IMM ID 0046 User Response Information only no action is required 4000002f 00000000 IPv6 enabled by user arg1 IPv6 protocol is enabled by user May also be shown as 4000002f00000000 or 0x4000002f00000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0047 User Response Information only no ac...

Page 244: ...ly no action is required 40000031 00000000 IPv6 static IP configuration enabled by user arg1 IPv6 static address assignment method is enabled by user May also be shown as 4000003100000000 or 0x4000003100000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0049 User Response Information only no action is required 40000032...

Page 245: ...user arg1 IPv6 statless auto assignment method is enabled by user May also be shown as 4000003300000000 or 0x4000003300000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0051 User Response Information only no action is required 40000034 00000000 IPv6 static IP configuration disabled by user arg1 IPv6 static assignment ...

Page 246: ...be shown as 4000003500000000 or 0x4000003500000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0053 User Response Information only no action is required 40000036 00000000 IPv6 stateless auto configuration disabled by user arg1 IPv6 statless auto assignment method is disabled by user May also be shown as 400000360000000...

Page 247: ...also be shown as 4000003700000000 or 0x4000003700000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0055 User Response Information only no action is required 40000038 00000000 ENET arg1 IPv6 Static HstName arg2 IP arg3 Pref arg4 GW arg5 IPv6 Static address is active May also be shown as 4000003800000000 or 0x4000003800...

Page 248: ...or 0x4000003900000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0057 User Response Information only no action is required 4000003a 00000000 IPv6 static address of network interface modified from arg1 to arg2 by user arg3 A user modifies the IPv6 static address of a Management Controller May also be shown as 4000003a0...

Page 249: ... notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0059 User Response Complete the following steps until the problem is solved 1 Make sure that the IMM network cable is connected 2 Make sure that there is a DHCPv6 server on the network that can assign an IP address to the IMM 4000003c 00000000 Platform Watchdog Timer expired for arg1 An implementation has detected an...

Page 250: ... system 4000003d 00000000 Telnet port number changed from arg1 to arg2 by user arg3 A user has modified the telnet port number May also be shown as 4000003d00000000 or 0x4000003d00000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0061 User Response Information only no action is required 4000003e 00000000 SSH port numb...

Page 251: ...May also be shown as 4000003f00000000 or 0x4000003f00000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0063 User Response Information only no action is required 40000040 00000000 Web HTTPS port number changed from arg1 to arg2 by user arg3 A user has modified the Web HTTPS port number May also be shown as 400000400000...

Page 252: ...e shown as 4000004100000000 or 0x4000004100000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0065 User Response Information only no action is required 40000042 00000000 CIM XML HTTPS port number changed from arg1 to arg2 by user arg3 A user has modified the CIM HTTPS port number May also be shown as 4000004200000000 o...

Page 253: ... or 0x4000004300000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0067 User Response Information only no action is required 40000044 00000000 SNMP Traps port number changed from arg1 to arg2 by user arg3 A user has modified the SNMP Traps port number May also be shown as 4000004400000000 or 0x4000004400000000 Severity...

Page 254: ...erity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0069 User Response Information only no action is required 40000046 00000000 Remote Presence port number changed from arg1 to arg2 by user arg3 A user has modified the Remote Presence port number May also be shown as 4000004600000000 or 0x4000004600000000 Severity Info Serviceabl...

Page 255: ...port No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0071 User Response Information only no action is required 40000048 00000000 Inventory data changed for device arg1 new device data hash arg2 new master data hash arg3 Something has caused the physical inventory to change May also be shown as 4000004800000000 or 0x4000004800000000 Severity Info Serviceable No Automatically notif...

Page 256: ...ly notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0073 User Response Information only no action is required 4000004a 00000000 SNMP arg1 disabled by user arg2 A user disabled SNMPv1 or SNMPv3 or Traps May also be shown as 4000004a00000000 or 0x4000004a00000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Informat...

Page 257: ...rmation Prefix IMM ID 0075 User Response Information only no action is required 4000004c 00000000 LDAP Server configuration set by user arg1 SelectionMethod arg2 DomainName arg3 Server1 arg4 Server2 arg5 Server3 arg6 Server4 arg7 A user changed the LDAP server configuration May also be shown as 4000004c00000000 or 0x4000004c00000000 Severity Info Serviceable No Automatically notify support No Aler...

Page 258: ...y notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0077 User Response Information only no action is required 4000004e 00000000 Serial Redirection set by user arg1 Mode arg2 BaudRate arg3 StopBits arg4 Parity arg5 SessionTerminateSequence arg6 A user configured the Serial Port mode May also be shown as 4000004e00000000 or 0x4000004e00000000 Severity Info Serviceable ...

Page 259: ... Prefix IMM ID 0079 User Response Information only no action is required 40000050 00000000 Server General Settings set by user arg1 Name arg2 Contact arg3 Location arg4 Room arg5 RackID arg6 Rack U position arg7 A user configured the Location setting May also be shown as 4000005000000000 or 0x4000005000000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Tra...

Page 260: ...nly no action is required 40000052 00000000 Server arg1 scheduled for arg2 at arg3 by user arg4 A user configured a Server Power action at a specific time May also be shown as 4000005200000000 or 0x4000005200000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0082 User Response Information only no action is required 400...

Page 261: ...red by user arg3 A user cleared a Server Power Action May also be shown as 4000005400000000 or 0x4000005400000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0084 User Response Information only no action is required 40000055 00000000 Synchronize time setting by user arg1 Mode arg2 NTPServerHost arg3 arg4 NTPUpdateFrequ...

Page 262: ...o arg2 arg3 A user configured the SMTP server May also be shown as 4000005600000000 or 0x4000005600000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0086 User Response Information only no action is required 40000057 00000000 Telnet arg1 by user arg2 A user enables or disables Telnet services May also be shown as 40000...

Page 263: ...Server1 arg7 IPv6Server2 arg8 IPv6Server3 arg9 A user configures the DNS servers May also be shown as 4000005800000000 or 0x4000005800000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0088 User Response Information only no action is required 40000059 00000000 LAN over USB arg1 by user arg2 A user configured USB LAN Ma...

Page 264: ... port forwarding May also be shown as 4000005a00000000 or 0x4000005a00000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0090 User Response Information only no action is required 4000005b 00000000 Secure Web services HTTPS arg1 by user arg2 A user enables or disables Secure web services May also be shown as 4000005b000...

Page 265: ... be shown as 4000005c00000000 or 0x4000005c00000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0092 User Response Information only no action is required 4000005d 00000000 Secure LDAP arg1 by user arg2 A user enables or disables Secure LDAP services May also be shown as 4000005d00000000 or 0x4000005d00000000 Severity I...

Page 266: ...eable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0094 User Response Information only no action is required 4000005f 00000000 Server timeouts set by user arg1 EnableOSWatchdog arg2 OSWatchdogTimout arg3 EnableLoaderWatchdog arg4 LoaderTimeout arg5 A user configures Server Timeouts May also be shown as 4000005f00000000 or 0x4000005f00000000 Seve...

Page 267: ...ity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0096 User Response Information only no action is required 40000061 00000000 License key for arg1 removed by user arg2 A user removes a License Key May also be shown as 4000006100000000 or 0x4000006100000000 Severity Info Serviceable No Automatically notify support No Alert Categor...

Page 268: ...M ID 0098 User Response Information only no action is required 40000063 00000000 Global Login Account Security set by user arg1 PasswordRequired arg2 PasswordExpirationPeriod arg3 MinimumPasswordReuseCycle arg4 MinimumPasswordLength arg5 MinimumPasswordChangeInterval arg6 MaxmumLoginFailures arg7 LockoutAfterMaxFailures arg8 MinimumDifferentCharacters arg9 DefaultIDExpired arg10 ChangePasswordFirs...

Page 269: ...erity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0100 User Response Information only no action is required 40000065 00000000 User arg1 removed A user account was deleted May also be shown as 4000006500000000 or 0x4000006500000000 Severity Info Serviceable No Automatically notify support No Alert Category none Appendix A Integr...

Page 270: ...rviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0102 User Response Information only no action is required 40000067 00000000 User arg1 role set to arg2 A user account role assigned May also be shown as 4000006700000000 or 0x4000006700000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID 256 Le...

Page 271: ...SNMP Trap ID CIM Information Prefix IMM ID 0104 User Response Information only no action is required 40000069 00000000 User arg1 for SNMPv3 set AuthenticationProtocol arg2 PrivacyProtocol arg3 AccessType arg4 HostforTraps arg5 User account SNMPv3 settings changed May also be shown as 4000006900000000 or 0x4000006900000000 Severity Info Serviceable No Automatically notify support No Alert Category ...

Page 272: ...Trap ID CIM Information Prefix IMM ID 0106 User Response Information only no action is required 4000006b 00000000 SSH Client key imported for user arg1 from arg2 User imported an SSH Client key May also be shown as 4000006b00000000 or 0x4000006b00000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0107 User Response Inf...

Page 273: ...ontroller arg1 Configuration saved to a file by user arg2 A user saves a Management Controller configuration to a file May also be shown as 4000006d00000000 or 0x4000006d00000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0109 User Response Information only no action is required 4000006e 00000000 Alert Configuration G...

Page 274: ...yMethod arg3 Address arg4 IncludeLog arg5 Enabled arg6 EnabledAlerts arg7 AllowedFilters arg8 A user adds or updates an Alert Recipient May also be shown as 4000006f00000000 or 0x4000006f00000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0111 User Response Information only no action is required 40000070 00000000 SNMP...

Page 275: ...er arg3 Power Cap values changed by user May also be shown as 4000007100000000 or 0x4000007100000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0113 User Response Information only no action is required 40000072 00000000 The minimum power cap value changed from arg1 watts to arg2 watts Minimum Power Cap value changed M...

Page 276: ...May also be shown as 4000007300000000 or 0x4000007300000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0115 User Response Information only no action is required 40000074 00000000 The soft minimum power cap value changed from arg1 watts to arg2 watts Soft Minimum Power Cap value changed May also be shown as 40000074000...

Page 277: ...00 or 0x4000007500000000 Severity Warning Serviceable No Automatically notify support No Alert Category Warning Power SNMP Trap ID 164 CIM Information Prefix IMM ID 0117 User Response Information only no action is required 40000076 00000000 The new minimum power cap value exceeded the power cap value Minimum Power Cap exceeds Power Cap May also be shown as 4000007600000000 or 0x4000007600000000 Se...

Page 278: ...700000000 or 0x4000007700000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0119 User Response Information only no action is required 40000078 00000000 Power capping was deactivated by user arg1 Power capping deactivated by user May also be shown as 4000007800000000 or 0x4000007800000000 Severity Info Serviceable No Au...

Page 279: ...rity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0121 User Response Information only no action is required 4000007a 00000000 Static Power Savings mode has been turned off by user arg1 Static Power Savings mode turned off by user May also be shown as 4000007a00000000 or 0x4000007a00000000 Severity Info Serviceable No Automatical...

Page 280: ...rviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0123 User Response Information only no action is required 4000007c 00000000 Dynamic Power Savings mode has been turned off by user arg1 Dynamic Power Savings mode turned off by user May also be shown as 4000007c00000000 or 0x4000007c00000000 Severity Info Serviceable No Automatically notify ...

Page 281: ...utomatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0125 User Response Information only no action is required 4000007e 00000000 External throttling occurred External throttling occurred May also be shown as 4000007e00000000 or 0x4000007e00000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Pr...

Page 282: ... Information Prefix IMM ID 0127 User Response Information only no action is required 40000080 00000000 Remote Control session started by user arg1 in arg2 mode Remote Control session started May also be shown as 4000008000000000 or 0x4000008000000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0128 User Response Inform...

Page 283: ...0082 00000000 The measured power value has returned below the power cap value Power exceeded cap recovered May also be shown as 4000008200000000 or 0x4000008200000000 Severity Info Serviceable No Automatically notify support No Alert Category Warning Power SNMP Trap ID 164 CIM Information Prefix IMM ID 0130 User Response Information only no action is required 40000083 00000000 The new minimum powe...

Page 284: ...me level on all nodes A mismatch of IMM firmware has been detected between nodes May also be shown as 4000008400000000 or 0x4000008400000000 Severity Error Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID 22 CIM Information Prefix IMM ID 0132 User Response Attempt to flash the IMM firmware to the same level on all nodes 40000085 00000000 FPGA firmware mismatc...

Page 285: ... Home Generated by user arg1 Test Call Home generated by user May also be shown as 4000008600000000 or 0x4000008600000000 Severity Info Serviceable No Automatically notify support Yes Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0134 User Response Information only no action is required 40000087 00000000 Manual Call Home by user arg1 arg2 Manual Call Home by user May also be shown...

Page 286: ... also be shown as 4000008800000000 or 0x4000008800000000 Severity Info Serviceable No Automatically notify support No Alert Category none SNMP Trap ID CIM Information Prefix IMM ID 0136 User Response Information only no action is required 40000089 00000000 Management Controller arg1 Configuration restoration from a file by user arg2 failed to complete This message is for the use case where a user ...

Page 287: ... file by user arg2 failed to start This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to start May also be shown as 4000008a00000000 or 0x4000008a00000000 Severity Error Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID 22 CIM Information Prefix IMM ID 0138 User Response 1 Turn off...

Page 288: ...on Prefix IMM ID 0139 User Response Information only no action is required 80010002 0701ffff Numeric sensor NumericSensorElementName going low lower non critical has asserted CMOS Battery This message is for the use case when an implementation has detected a Lower Non critical sensor going low has asserted May also be shown as 800100020701ffff or 0x800100020701ffff Severity Warning Serviceable Yes...

Page 289: ...ar 3 3V or Planar 5V trained technician only replace the system board If the specified sensor is Planar 12V complete the following steps until the problem is solved 1 Check power supply n LED 2 Remove the failing power supply 3 Follow actions in Power Problems and Solving Power Problems 4 Trained technician only Replace the system board n power supply number 80010204 1d01ffff Numeric sensor Numeri...

Page 290: ...s 800102041d02ffff or 0x800102041d02ffff Severity Error Serviceable Yes Automatically notify support No Alert Category Critical Fan Failure SNMP Trap ID 11 CIM Information Prefix PLAT ID 0480 User Response 1 Reseat the failing fan n which is indicated by a lit LED near the fan connector on the system board 2 Replace the failing fan n fan number 80010204 1d03ffff Numeric sensor NumericSensorElement...

Page 291: ...critical has asserted Fan 4 Tach This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted May also be shown as 800102041d04ffff or 0x800102041d04ffff Severity Error Serviceable Yes Automatically notify support No Alert Category Critical Fan Failure SNMP Trap ID 11 CIM Information Prefix PLAT ID 0480 User Response 1 Reseat the failing fan n...

Page 292: ...that the air baffle is in place and correctly installed and that the server cover is installed and completely closed 2 Check the ambient temperature You must be operating within the specifications see Server Features and specifications for more information 3 Make sure that the heat sink for microprocessor n 4 Trained technician only Replace system board 80010901 0701ffff Numeric sensor NumericSens...

Page 293: ...d This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted May also be shown as 800109020701ffff or 0x800109020701ffff Severity Error Serviceable Yes Automatically notify support Yes Alert Category Critical Voltage SNMP Trap ID 1 CIM Information Prefix PLAT ID 0494 User Response If the specified sensor is Planar 3 3V or Planar 5V Trained...

Page 294: ...installed and that the server cover is installed and completely closed 2 Check the ambient temperature You must be operating within the specifications see Server Features and specifications for more information 3 Make sure that the heat sink for microprocessor n 4 Trained technician only Replace system board 80030006 2101ffff Sensor SensorElementName has deasserted Sig Verify Fail This message is ...

Page 295: ... Trap ID CIM Information Prefix PLAT ID 0509 User Response No action information only 8007010f 2201ffff Sensor SensorElementName has transitioned from normal to non critical state GPT Status This message is for the use case when an implementation has detected a Sensor transitioned to non critical from normal May also be shown as 8007010f2201ffff or 0x8007010f2201ffff Severity Warning Serviceable Y...

Page 296: ...e that the fans are operating that there are no obstructions to the airflow front and rear of the server that the air baffles are in place and correctly installed and that the server cover is installed and completely closed 2 Check the ambient temperature You must be operating within the specifications see Features and specifications for more information 3 Make sure that the heat sink for micropro...

Page 297: ...tions for more information 3 Make sure that the heat sink for microprocessor n is installed correctly 4 Trained technician only Replace microprocessor n n microprocessor number 80070201 2002ffff Sensor SensorElementName has transitioned to critical from a less severe state DIMM 2 Temp This message is for the use case when an implementation has detected a Sensor transitioned to critical from less s...

Page 298: ...rror Serviceable Yes Automatically notify support No Alert Category Critical Temperature SNMP Trap ID 0 CIM Information Prefix PLAT ID 0522 User Response 1 Make sure that the fans are operating that there are no obstructions to the airflow front and rear of the server that the air baffles are in place and correctly installed and that the server cover is installed and completely closed 2 Check the ...

Page 299: ...more information 3 Make sure that the heat sink for microprocessor n is installed correctly 4 Trained technician only Replace microprocessor n n microprocessor number 80070202 0701ffff Sensor SensorElementName has transitioned to critical from a less severe state SysBrd Vol Fault This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe...

Page 300: ...tioned to critical from less severe May also be shown as 800702040a01ffff or 0x800702040a01ffff Severity Error Serviceable Yes Automatically notify support No Alert Category Critical Fan Failure SNMP Trap ID 11 CIM Information Prefix PLAT ID 0522 User Response 1 Make sure that there are no obstructions such as bundled cables to the airflow from the power supply fan 2 Replace power supply n n power...

Page 301: ... to critical from less severe May also be shown as 800702080a01ffff or 0x800702080a01ffff Severity Error Serviceable Yes Automatically notify support No Alert Category Critical Power SNMP Trap ID 4 CIM Information Prefix PLAT ID 0522 User Response 1 Make sure that there are no obstructions such as bundled cables to the airflow from the power supply fan 2 Use the IBM Power Configurator utility to e...

Page 302: ... power supply fan 2 Use the IBM Power Configurator utility to ensure current system power consumption is under limitation For more information and to download the utility go to http www 03 ibm com systems bladecenter resources powerconfig html 3 Replace power supply n n power supply number 80070219 0701ffff Sensor SensorElementName has transitioned to critical from a less severe state SysBrd Fault...

Page 303: ...ssage is for the use case when an implementation has detected a Sensor transitioned to non recoverable from less severe May also be shown as 800703010301ffff or 0x800703010301ffff Severity Error Serviceable Yes Automatically notify support No Alert Category Critical Temperature SNMP Trap ID 0 CIM Information Prefix PLAT ID 0524 User Response 1 Make sure that the fans are operating that there are n...

Page 304: ...sensor is PS n 12V OV Fault complete the following steps until the problem is solved 1 Check power supply n LED 2 Remove the failing power supply 3 Trained technician only Replace the system board n power supply number If the specified sensor is PS n 12V UV Fault complete the following steps until the problem is solved 1 Check power supply n LED 2 Remove the failing power supply 3 Follow actions i...

Page 305: ...ned technician only Replace the system board n power supply number If the specified sensor is PS n 12V UV Fault complete the following steps until the problem is solved 1 Check power supply n LED 2 Remove the failing power supply 3 Follow actions in Power Problems and Solving Power Problems 4 Trained technician only Replace the system board n power supply number If the specified sensor is PS n 12V...

Page 306: ...eable Yes Automatically notify support No Alert Category Critical Redundant Power Supply SNMP Trap ID 9 CIM Information Prefix PLAT ID 0802 User Response 1 Check the LEDs for both power supplies 2 Follow the actions in Power supply LEDs 806f0007 0301ffff ProcessorElementName has Failed with IERR CPU 1 This message is for the use case when an implementation has detected a Processor Failed IERR Cond...

Page 307: ...ode 2 Run the DSA program 3 Reseat the adapter 4 Replace the adapter 5 Trained technician only Replace microprocessor n n microprocessor number 6 Trained technician only Replace the system board 806f0008 0a01ffff PowerSupplyElementName has been added to container PhysicalPackageElementName Power Supply 1 This message is for the use case when an implementation has detected a Power Supply has been a...

Page 308: ...D 0084 User Response No action information only 806f0009 1301ffff PowerSupplyElementName has been turned off Host Power This message is for the use case when an implementation has detected a Power Unit that has been Disabled May also be shown as 806f00091301ffff or 0x806f00091301ffff Severity Info Serviceable No Automatically notify support No Alert Category System Power Off SNMP Trap ID 23 CIM In...

Page 309: ...sage is for the use case when an implementation has detected a Drive has been Added May also be shown as 806f000d0401ffff or 0x806f000d0401ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Information Prefix PLAT ID 0162 User Response No action information only 806f000d 0402ffff The Drive StorageVolumeElementName has been a...

Page 310: ...be shown as 806f000d0403ffff or 0x806f000d0403ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Information Prefix PLAT ID 0162 User Response No action information only 806f000f 220101ff The System ComputerSystemElementName has detected no memory in the system ABR Status This message is for the use case when an implementati...

Page 311: ...n implementation has detected that the usable Memory is insufficient for operation May also be shown as 806f000f220102ff or 0x806f000f220102ff Severity Error Serviceable Yes Automatically notify support No Alert Category Critical Memory SNMP Trap ID 41 CIM Information Prefix PLAT ID 0132 User Response This is a UEFI detected event The UEFI diagnostic code for this event can be found in the logged ...

Page 312: ...ogged IMM message text Please refer to the UEFI diagnostic code in the UEFI diagnostic code section of the Info Center for the appropriate user response Firmware Error 806f000f 220104ff The System ComputerSystemElementName has encountered a motherboard failure ABR Status This message is for the use case when an implementation has detected that a fatal motherboard failure in the system May also be ...

Page 313: ... No Alert Category Critical Other SNMP Trap ID 50 CIM Information Prefix PLAT ID 0764 User Response This is a UEFI detected event The UEFI diagnostic code for this event can be found in the logged IMM message text Please refer to the UEFI diagnostic code in the UEFI diagnostic code section of the Info Center for the appropriate user response Firmware Error 806f000f 22010aff The System ComputerSyst...

Page 314: ...meets the minimum configuration to start see Power supply LEDs 2 Recover the server firmware from the backup page a Restart the server b At the prompt press F3 to recover the firmware 3 Update the server firmware to the latest level see Updating the firmware Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verify ...

Page 315: ...e System ComputerSystemElementName encountered a POST Error ABR Status This message is for the use case when an implementation has detected a Post Error May also be shown as 806f000f2201ffff or 0x806f000f2201ffff Severity Error Serviceable Yes Automatically notify support No Alert Category Critical Other SNMP Trap ID 50 CIM Information Prefix PLAT ID 0184 User Response This is a UEFI detected even...

Page 316: ...s not been pressed complete the following steps 1 Make sure that the NMI button is not pressed 2 Replace the operator information panel cable 3 Replace the operator information panel 806f0021 2582ffff Fault in slot PhysicalConnectorSystemElementName on system ComputerSystemElementName All PCI Error This message is for the use case when an implementation has detected a Fault in a slot May also be s...

Page 317: ... the use case when an implementation has detected a Fault in a slot May also be shown as 806f00213001ffff or 0x806f00213001ffff Severity Error Serviceable Yes Automatically notify support Yes Alert Category Critical Other SNMP Trap ID 50 CIM Information Prefix PLAT ID 0330 User Response 1 Check the PCI LED 2 Reseat the affected adapters and riser card 3 Update the server firmware UEFI and IMM and ...

Page 318: ... PLAT ID 0368 User Response No action information only 806f0107 0301ffff An Over Temperature Condition has been detected on ProcessorElementName CPU 1 This message is for the use case when an implementation has detected an Over Temperature Condition Detected for Processor May also be shown as 806f01070301ffff or 0x806f01070301ffff Severity Error Serviceable Yes Automatically notify support No Aler...

Page 319: ...a01ffff Severity Error Serviceable Yes Automatically notify support Yes Alert Category Critical Power SNMP Trap ID 4 CIM Information Prefix PLAT ID 0086 User Response 1 Reseat power supply n 2 If the power on LED is not lit and the power supply error LED is lit replace power supply n 3 If both the power on LED and the power supply error LED are not lit see Power problems for more information n pow...

Page 320: ...ation has detected a Power Unit that has been power cycled May also be shown as 806f01091301ffff or 0x806f01091301ffff Severity Info Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0108 User Response No action information only 806f010c 2001ffff Uncorrectable error detected for PhysicalMemoryElementName on Subsystem MemoryElemen...

Page 321: ...oprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replace the affected microprocessor 7 Manually re enable all affected DIMMs if the server firmware version is older than UEFI v1 10 If the server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart the server 8 Trained Service t...

Page 322: ...n is older than UEFI v1 10 If the server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart the server 8 Trained Service technician only Replace the affected microprocessor 806f010c 2003ffff Uncorrectable error detected for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 3 This message is for the use case when an implementation...

Page 323: ... Severity Error Serviceable Yes Automatically notify support Yes Alert Category Critical Memory SNMP Trap ID 41 CIM Information Prefix PLAT ID 0138 User Response 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel...

Page 324: ...cian only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged replace the system board 5 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replace the affected microprocessor...

Page 325: ... a Hard disk drive b Cable from the system board to the backplane c Hard disk drive backplane n hard disk drive number 806f010d 0401ffff The Drive StorageVolumeElementName has been disabled due to a detected fault Drive 1 This message is for the use case when an implementation has detected a Drive was Disabled due to fault May also be shown as 806f010d0401ffff or 0x806f010d0401ffff Severity Error ...

Page 326: ...pport Yes Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Information Prefix PLAT ID 0164 User Response 1 Run the hard disk drive diagnostic test on drive n 2 Reseat the following components a Hard disk drive wait 1 minute or more before reinstalling the drive b Cable from the system board to the backplane 3 Replace the following components one at a time in the order shown restarting th...

Page 327: ...irmware hang Firmware Error This message is for the use case when an implementation has detected a System Firmware Hang May also be shown as 806f010f2201ffff or 0x806f010f2201ffff Severity Error Serviceable Yes Automatically notify support No Alert Category System Boot failure SNMP Trap ID 25 CIM Information Prefix PLAT ID 0186 User Response 1 Make sure the server meets the minimum configuration t...

Page 328: ...D 0370 User Response No action information only 806f0125 1d01ffff ManagedElementName detected as absent Fan 1 This message is for the use case when an implementation has detected a Managed Element is Absent May also be shown as 806f01251d01ffff or 0x806f01251d01ffff Severity Info Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID ...

Page 329: ...e is for the use case when an implementation has detected a Managed Element is Absent May also be shown as 806f01251d03ffff or 0x806f01251d03ffff Severity Info Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0392 User Response Please ensure the PCI riser 1 has been installed correctly 806f0125 1d04ffff ManagedElementName detect...

Page 330: ...0301ffff Severity Error Serviceable Yes Automatically notify support Yes Alert Category Critical CPU SNMP Trap ID 40 CIM Information Prefix PLAT ID 0044 User Response 1 Update the latest level of system firmware and device drivers are installed for all adapters and standard devices such as UEFI IMM Ethernet and SAS Important Some cluster solutions require specific code levels or coordinated code u...

Page 331: ... disk drive diagnostic test on drive n 2 Reseat the following components a Hard disk drive wait 1 minute or more before reinstalling the drive b Cable from the system board to the backplane 3 Replace the following components one at a time in the order shown restarting the server each time a Hard disk drive b Cable from the system board to the backplane c Hard disk drive backplane n hard disk drive...

Page 332: ...lementName Drive 2 This message is for the use case when an implementation has detected an Array Failure is Predicted May also be shown as 806f020d0402ffff or 0x806f020d0402ffff Severity Warning Serviceable Yes Automatically notify support Yes Alert Category System Predicted Failure SNMP Trap ID 27 CIM Information Prefix PLAT ID 0168 User Response 1 Run the hard disk drive diagnostic test on drive...

Page 333: ...it 1 minute or more before reinstalling the drive b Cable from the system board to the backplane 3 Replace the following components one at a time in the order shown restarting the server each time a Hard disk drive b Cable from the system board to the backplane c Hard disk drive backplane n hard disk drive number 806f0223 2101ffff Powering off system ComputerSystemElementName initiated by Watchdog...

Page 334: ...rt Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0100 User Response 1 Reconnect the power cords 2 Check power supply n LED 3 See Power supply LEDs for more information n power supply number 806f0308 0a02ffff PowerSupplyElementName has lost input Power Supply 2 This message is for the use case when an implementation has detected a Power Supply that has input that has been lost M...

Page 335: ...connect the server from the power source then wait 10 seconds before restarting the server 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Manually re enable all affected DIMMs 3 Swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor 4 If the pro...

Page 336: ... all affected DIMMs 3 Swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor 4 If the problem follows the DIMM replace the failing DIMM 5 Trained technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged replace the syste...

Page 337: ...rained technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged replace the system board 6 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 7 Trained technician only Replace the affected m...

Page 338: ...gn material or is damaged replace the system board 6 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 7 Trained technician only Replace the affected microprocessor 806f0313 1701ffff A software NMI has occurred on system ComputerSystemElementName NMI State This message is for the us...

Page 339: ...M Information Prefix PLAT ID 0374 User Response No action information only 806f040c 2001ffff PhysicalMemoryElementName Disabled on Subsystem MemoryElementName DIMM 1 This message is for the use case when an implementation has detected that Memory has been Disabled May also be shown as 806f040c2001ffff or 0x806f040c2001ffff Severity Info Serviceable No Automatically notify support No Alert Category...

Page 340: ...ly notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0131 User Response 1 Make sure the DIMM is installed correctly 2 If the DIMM was disabled because of a memory fault memory uncorrectable error or memory logging limit reached follow the suggested actions for that error event and restart the server 3 Check the IBM support website for an applicable retain ti...

Page 341: ...ElementName DIMM 4 This message is for the use case when an implementation has detected that Memory has been Disabled May also be shown as 806f040c2004ffff or 0x806f040c2004ffff Severity Info Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0131 User Response 1 Make sure the DIMM is installed correctly 2 If the DIMM was disabled...

Page 342: ...ollow the suggested actions for that error event and restart the server 3 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event If no memory fault is recorded in the logs and no DIMM connector error LED is lit you can re enable the DIMM through the Setup utility or the Advanced Settings Utility ASU One of the DIMMs 806f0413 2582ffff A PCI P...

Page 343: ...smatch has occurred May also be shown as 806f05070301ffff or 0x806f05070301ffff Severity Error Serviceable Yes Automatically notify support No Alert Category Critical CPU SNMP Trap ID 40 CIM Information Prefix PLAT ID 0062 User Response 1 Check the CPU LED See more information about the CPU LED in Light path diagnostics 2 Check for a server firmware update Important Some cluster solutions require ...

Page 344: ...s on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged replace the system board 5 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replace the affected microprocessor 7 Manually re enable all affe...

Page 345: ...processor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replace the affected microprocessor 7 Manually re enable all affected DIMMs if the server firmware version is older than UEFI v1 10 If the server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart th...

Page 346: ...damage is found replace the system board 6 Trained technician only Replace the affected microprocessor 7 Manually re enable all affected DIMMs if the server firmware version is older than UEFI v1 10 If the server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart the server 8 Trained Service technician only Replace the affected microprocesso...

Page 347: ...ower source and restart the server 8 Trained Service technician only Replace the affected microprocessor 806f050c 2581ffff Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName All DIMMS This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached May also be shown as 806f050c2581ffff or 0x806f050c2581ffff S...

Page 348: ...on has detected that an Array is Critical May also be shown as 806f050d0400ffff or 0x806f050d0400ffff Severity Error Serviceable Yes Automatically notify support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Information Prefix PLAT ID 0174 User Response 1 Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level 2 Make sure that the SAS cable is ...

Page 349: ...02ffff Array ComputerSystemElementName is in critical condition Drive 2 This message is for the use case when an implementation has detected that an Array is Critical May also be shown as 806f050d0402ffff or 0x806f050d0402ffff Severity Error Serviceable Yes Automatically notify support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Information Prefix PLAT ID 0174 User Response 1 Mak...

Page 350: ... 0174 User Response 1 Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level 2 Make sure that the SAS cable is connected correctly 3 Replace the SAS cable 4 Check backplane cable connection 5 Replace the RAID adapter 6 Replace the hard disk drive that is indicated by a lit status LED 806f0513 2582ffff A PCI SERR has occurred on system ComputerSystemElementNam...

Page 351: ...oven compat us 5 Remove both adapters 6 Replace the PCIe adapters 7 Replace the riser card 806f052b 2101ffff Invalid or Unsupported firmware or software was detected on system ComputerSystemElementName IMM2 FW Failover This message is for the use case when an implementation has detected an Invalid Unsupported Firmware Software Version May also be shown as 806f052b2101ffff or 0x806f052b2101ffff Sev...

Page 352: ...y support No Alert Category Critical CPU SNMP Trap ID 40 CIM Information Prefix PLAT ID 0816 User Response 1 Update the latest level of system firmware and device drivers are installed for all adapters and standard devices such as UEFI IMM Ethernet and SAS Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verify th...

Page 353: ... Mismatch Power Supply 2 This message is for the use case when an implementation has detected a Power Supply with a Configuration Error May also be shown as 806f06080a02ffff or 0x806f06080a02ffff Severity Error Serviceable Yes Automatically notify support No Alert Category Critical Power SNMP Trap ID 4 CIM Information Prefix PLAT ID 0104 User Response 1 Make sure that the power supplies installed ...

Page 354: ...k drive firmware are at the latest level 2 Make sure that the SAS cable is connected correctly 3 Replace the SAS cable 4 Replace the RAID adapter 5 Replace the hard disk drive that is indicated by a lit status LED 806f060d 0401ffff Array ComputerSystemElementName has failed Drive 1 This message is for the use case when an implementation has detected that an Array Failed May also be shown as 806f06...

Page 355: ...ble Yes Automatically notify support Yes Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Information Prefix PLAT ID 0176 User Response 1 Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level 2 Make sure that the SAS cable is connected correctly 3 Replace the SAS cable 4 Replace the RAID adapter 5 Replace the hard disk drive that is indicated by a ...

Page 356: ...emoryElementName on Subsystem MemoryElementName DIMM 1 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected May also be shown as 806f070c2001ffff or 0x806f070c2001ffff Severity Error Serviceable Yes Automatically notify support No Alert Category Critical Memory SNMP Trap ID 41 CIM Information Prefix PLAT ID 0126 User Response Mak...

Page 357: ...em publication 806f070c 2003ffff Configuration Error for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 3 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected May also be shown as 806f070c2003ffff or 0x806f070c2003ffff Severity Error Serviceable Yes Automatically notify support No Alert Category Critical Memory SNM...

Page 358: ... 0126 User Response Make sure that DIMMs are installed and following the memory population chart in the system publication 806f070c 2581ffff Configuration Error for PhysicalMemoryElementName on Subsystem MemoryElementName All DIMMS This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected May also be shown as 806f070c2581ffff or 0x806...

Page 359: ...able No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0178 User Response No action information only 806f070d 0401ffff Rebuild in progress for Array in system ComputerSystemElementName Drive 1 This message is for the use case when an implementation has detected that an Array Rebuild is in Progress May also be shown as 806f070d0401ffff or 0x8...

Page 360: ...ally notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0178 User Response No action information only 806f070d 0403ffff Rebuild in progress for Array in system ComputerSystemElementName Drive 3 This message is for the use case when an implementation has detected that an Array Rebuild is in Progress May also be shown as 806f070d0403ffff or 0x806f070d0403ffff S...

Page 361: ...ory System Other SNMP Trap ID CIM Information Prefix PLAT ID 0061 User Response No action information only 806f0813 0301ffff A Uncorrectable Bus Error has occurred on system ComputerSystemElementName CPUs This message is for the use case when an implementation has detected a Bus Uncorrectable Error May also be shown as 806f08130301ffff or 0x806f08130301ffff Severity Error Serviceable Yes Automatic...

Page 362: ...806f08132581ffff Severity Error Serviceable Yes Automatically notify support Yes Alert Category Critical Other SNMP Trap ID 50 CIM Information Prefix PLAT ID 0240 User Response 1 Check the system event log 2 Check the DIMM error LEDs 3 Remove the failing DIMM from the system board 4 Check for a server firmware update Important Some cluster solutions require specific code levels or coordinated code...

Page 363: ... the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 5 Trained technician only Replace the system board 806f0823 2101ffff Watchdog Timer interrupt occurred for WatchdogElementName Watchdog This message is for the use case when an implementation has detected a Watchdog Timer interrupt occurred May also be sho...

Page 364: ...r that the air baffles are in place and correctly installed and that the server cover is installed and completely closed 2 Check the ambient temperature You must be operating within the specifications 3 Make sure that the heat sink for microprocessor n is installed correctly 4 Trained technician only Replace microprocessor n n microprocessor number 81010002 0701ffff Numeric sensor NumericSensorEle...

Page 365: ...y Info Serviceable No Automatically notify support No Alert Category Critical Voltage SNMP Trap ID 1 CIM Information Prefix PLAT ID 0481 User Response No action information only SysBrd 12V SysBrd 3 3V SysBrd 5V 81010204 1d01ffff Numeric sensor NumericSensorElementName going low lower critical has deasserted Fan 1 Tach This message is for the use case when an implementation has detected a Lower Cri...

Page 366: ...02ffff or 0x810102041d02ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Fan Failure SNMP Trap ID 11 CIM Information Prefix PLAT ID 0481 User Response No action information only 81010204 1d03ffff Numeric sensor NumericSensorElementName going low lower critical has deasserted Fan 3 Tach This message is for the use case when an implementation has detected a L...

Page 367: ...2041d04ffff or 0x810102041d04ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Fan Failure SNMP Trap ID 11 CIM Information Prefix PLAT ID 0481 User Response No action information only 81010701 0701ffff Numeric sensor NumericSensorElementName going high upper non critical has deasserted Ambient Temp This message is for the use case when an implementation has ...

Page 368: ...o be shown as 810109010701ffff or 0x810109010701ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Temperature SNMP Trap ID 0 CIM Information Prefix PLAT ID 0495 User Response No action information only 81010902 0701ffff Numeric sensor NumericSensorElementName going high upper critical has deasserted SysBrd 12V This message is for the use case when an impleme...

Page 369: ...able sensor going high has deasserted May also be shown as 81010b010701ffff or 0x81010b010701ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Temperature SNMP Trap ID 0 CIM Information Prefix PLAT ID 0499 User Response No action information only 81030006 2101ffff Sensor SensorElementName has asserted Sig Verify Fail This message is for the use case when an ...

Page 370: ...verity Info Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0508 User Response No action information only 8107010f 2201ffff Sensor SensorElementName has deasserted the transition from normal to non critical state GPT Status This message is for the use case when an implementation has detected that a Sensor has deasserted a trans...

Page 371: ...810702010301ffff or 0x810702010301ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Temperature SNMP Trap ID 0 CIM Information Prefix PLAT ID 0523 User Response No action information only 81070201 2001ffff Sensor SensorElementName has transitioned to a less severe state from critical DIMM 1 Temp This message is for the use case when an implementation has det...

Page 372: ... be shown as 810702012002ffff or 0x810702012002ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Temperature SNMP Trap ID 0 CIM Information Prefix PLAT ID 0523 User Response No action information only 81070201 2003ffff Sensor SensorElementName has transitioned to a less severe state from critical DIMM 3 Temp This message is for the use case when an implement...

Page 373: ...so be shown as 810702012004ffff or 0x810702012004ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Temperature SNMP Trap ID 0 CIM Information Prefix PLAT ID 0523 User Response No action information only 81070202 0701ffff Sensor SensorElementName has transitioned to a less severe state from critical SysBrd Vol Fault This message is for the use case when an im...

Page 374: ...ical May also be shown as 810702040a01ffff or 0x810702040a01ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Fan Failure SNMP Trap ID 11 CIM Information Prefix PLAT ID 0523 User Response No action information only 81070204 0a02ffff Sensor SensorElementName has transitioned to a less severe state from critical PS 2 Fan Fault This message is for the use case ...

Page 375: ...m critical May also be shown as 810702080a01ffff or 0x810702080a01ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Power SNMP Trap ID 4 CIM Information Prefix PLAT ID 0523 User Response No action information only 81070208 0a02ffff Sensor SensorElementName has transitioned to a less severe state from critical PS 2 Therm Fault This message is for the use case...

Page 376: ...own as 810702190701ffff or 0x810702190701ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Other SNMP Trap ID 50 CIM Information Prefix PLAT ID 0523 User Response No action information only 81070301 0301ffff Sensor SensorElementName has deasserted the transition to non recoverable from a less severe state CPU 1 OverTemp This message is for the use case when ...

Page 377: ...wn as 810706080a01ffff or 0x810706080a01ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Power SNMP Trap ID 4 CIM Information Prefix PLAT ID 0531 User Response No action information only PS1 12V OC Fault PS1 12V OV Fault PS1 12V UV Fault 81070608 0a02ffff Sensor SensorElementName has deasserted the transition to non recoverable PS 2 VCO Fault This message i...

Page 378: ...May also be shown as 810b01081301ffff or 0x810b01081301ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Redundant Power Supply SNMP Trap ID 9 CIM Information Prefix PLAT ID 0803 User Response No action information only 816f0008 0a01ffff PowerSupplyElementName has been removed from container PhysicalPackageElementName Power Supply 1 This message is for the u...

Page 379: ...wer Supply has been removed May also be shown as 816f00080a02ffff or 0x816f00080a02ffff Severity Info Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0085 User Response No action information only 816f0009 1301ffff PowerSupplyElementName has been turned on Host Power This message is for the use case when an implementation has de...

Page 380: ... a Drive has been Removed May also be shown as 816f000d0400ffff or 0x816f000d0400ffff Severity Error Serviceable Yes Automatically notify support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Information Prefix PLAT ID 0163 User Response 1 Reseat hard disk drive n n hard disk drive number Wait 1 minute or more before reinstalling the drive 2 Make sure that the disk firmware and RAI...

Page 381: ...sk drive number Wait 1 minute or more before reinstalling the drive 2 Make sure that the disk firmware and RAID controller and backplane firmware are at the latest level 3 Check the SAS cable 4 Replace the hard disk drive 816f000d 0402ffff The Drive StorageVolumeElementName has been removed from unit PhysicalPackageElementName Drive 2 This message is for the use case when an implementation has det...

Page 382: ...16f000d0403ffff Severity Error Serviceable Yes Automatically notify support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Information Prefix PLAT ID 0163 User Response 1 Reseat hard disk drive n n hard disk drive number Wait 1 minute or more before reinstalling the drive 2 Make sure that the disk firmware and RAID controller and backplane firmware are at the latest level 3 Check th...

Page 383: ...Front Panel NMI Diagnostic Interrupt May also be shown as 816f00131701ffff or 0x816f00131701ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Other SNMP Trap ID 50 CIM Information Prefix PLAT ID 0223 User Response No action information only 816f0021 2582ffff Fault condition removed on slot PhysicalConnectorElementName on system ComputerSystemElementName All ...

Page 384: ...m ComputerSystemElementName PCI 1 This message is for the use case when an implementation has detected a Fault condition in a slot has been removed May also be shown as 816f00213001ffff or 0x816f00213001ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Other SNMP Trap ID 50 CIM Information Prefix PLAT ID 0331 User Response No action information only PCI 2 81...

Page 385: ...8 0a01ffff PowerSupplyElementName has returned to OK status Power Supply 1 This message is for the use case when an implementation has detected a Power Supply return to normal operational status May also be shown as 816f01080a01ffff or 0x816f01080a01ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Power SNMP Trap ID 4 CIM Information Prefix PLAT ID 0087 Use...

Page 386: ...nformation only 816f010c 2001ffff Uncorrectable error recovery detected for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 1 This message is for the use case when an implementation has detected a Memory uncorrectable error recovery May also be shown as 816f010c2001ffff or 0x816f010c2001ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Memory S...

Page 387: ...mation Prefix PLAT ID 0139 User Response No action information only 816f010c 2003ffff Uncorrectable error recovery detected for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 3 This message is for the use case when an implementation has detected a Memory uncorrectable error recovery May also be shown as 816f010c2003ffff or 0x816f010c2003ffff Severity Info Serviceable No Automaticall...

Page 388: ...n Prefix PLAT ID 0139 User Response No action information only 816f010c 2581ffff Uncorrectable error recovery detected for PhysicalMemoryElementName on Subsystem MemoryElementName All DIMMS This message is for the use case when an implementation has detected a Memory uncorrectable error recovery May also be shown as 816f010c2581ffff or 0x816f010c2581ffff Severity Info Serviceable No Automatically ...

Page 389: ...e No action information only 816f010d 0401ffff The Drive StorageVolumeElementName has been enabled Drive 1 This message is for the use case when an implementation has detected a Drive was Enabled May also be shown as 816f010d0401ffff or 0x816f010d0401ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Information Prefix PLAT ...

Page 390: ...d Drive 3 This message is for the use case when an implementation has detected a Drive was Enabled May also be shown as 816f010d0403ffff or 0x816f010d0403ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Information Prefix PLAT ID 0167 User Response No action information only 816f010f 2201ffff The System ComputerSystemEleme...

Page 391: ...tected a Managed Element is now Present May also be shown as 816f01251d01ffff or 0x816f01251d01ffff Severity Info Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0390 User Response No action information only 816f0125 1d02ffff ManagedElementName detected as present Fan 2 This message is for the use case when an implementation ha...

Page 392: ...now Present May also be shown as 816f01251d03ffff or 0x816f01251d03ffff Severity Info Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0390 User Response No action information only 816f0125 1d04ffff ManagedElementName detected as present Fan 4 This message is for the use case when an implementation has detected a Managed Element...

Page 393: ...hown as 816f02070301ffff or 0x816f02070301ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical CPU SNMP Trap ID 40 CIM Information Prefix PLAT ID 0045 User Response No action information only 816f020d 0400ffff Failure no longer Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 0 This message is for the use case when an implem...

Page 394: ...r Predicted May also be shown as 816f020d0401ffff or 0x816f020d0401ffff Severity Info Serviceable No Automatically notify support No Alert Category System Predicted Failure SNMP Trap ID 27 CIM Information Prefix PLAT ID 0169 User Response No action information only 816f020d 0402ffff Failure no longer Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 2 This messa...

Page 395: ...ger Predicted May also be shown as 816f020d0403ffff or 0x816f020d0403ffff Severity Info Serviceable No Automatically notify support No Alert Category System Predicted Failure SNMP Trap ID 27 CIM Information Prefix PLAT ID 0169 User Response No action information only 816f0308 0a01ffff PowerSupplyElementName has returned to a Normal Input State Power Supply 1 This message is for the use case when a...

Page 396: ...rned to normal May also be shown as 816f03080a02ffff or 0x816f03080a02ffff Severity Info Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0099 User Response No action information only 816f030c 2001ffff Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName has recovered DIMM 1 This message is for the use case...

Page 397: ...ry May also be shown as 816f030c2002ffff or 0x816f030c2002ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Memory SNMP Trap ID 41 CIM Information Prefix PLAT ID 0137 User Response No action information only 816f030c 2003ffff Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName has recovered DIMM 3 This message is for the use case when ...

Page 398: ...ure recovery May also be shown as 816f030c2004ffff or 0x816f030c2004ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Memory SNMP Trap ID 41 CIM Information Prefix PLAT ID 0137 User Response No action information only 816f0313 1701ffff System ComputerSystemElementName has recovered from an NMI NMI State This message is for the use case when an implementation...

Page 399: ...ay also be shown as 816f040c2001ffff or 0x816f040c2001ffff Severity Info Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0130 User Response No action information only 816f040c 2002ffff PhysicalMemoryElementName Enabled on Subsystem MemoryElementName DIMM 2 This message is for the use case when an implementation has detected tha...

Page 400: ... be shown as 816f040c2003ffff or 0x816f040c2003ffff Severity Info Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0130 User Response No action information only 816f040c 2004ffff PhysicalMemoryElementName Enabled on Subsystem MemoryElementName DIMM 4 This message is for the use case when an implementation has detected that Memor...

Page 401: ...f040c2581ffff or 0x816f040c2581ffff Severity Info Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0130 User Response No action information only One of the DIMMs 816f0413 2582ffff A PCI PERR recovery has occurred on system ComputerSystemElementName PCIs This message is for the use case when an implementation has detected a PCI P...

Page 402: ...301ffff or 0x816f05070301ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical CPU SNMP Trap ID 40 CIM Information Prefix PLAT ID 0063 User Response No action information only 816f050c 2001ffff Memory Logging Limit Removed for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 1 This message is for the use case when an implementation has detected that...

Page 403: ...shown as 816f050c2002ffff or 0x816f050c2002ffff Severity Info Serviceable No Automatically notify support No Alert Category Warning Memory SNMP Trap ID 43 CIM Information Prefix PLAT ID 0145 User Response No action information only 816f050c 2003ffff Memory Logging Limit Removed for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 3 This message is for the use case when an implementati...

Page 404: ...ay also be shown as 816f050c2004ffff or 0x816f050c2004ffff Severity Info Serviceable No Automatically notify support No Alert Category Warning Memory SNMP Trap ID 43 CIM Information Prefix PLAT ID 0145 User Response No action information only 816f050c 2581ffff Memory Logging Limit Removed for PhysicalMemoryElementName on Subsystem MemoryElementName All DIMMS This message is for the use case when a...

Page 405: ...May also be shown as 816f050d0400ffff or 0x816f050d0400ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Information Prefix PLAT ID 0175 User Response No action information only 816f050d 0401ffff Critical Array ComputerSystemElementName has deasserted Drive 1 This message is for the use case when an implementation has detec...

Page 406: ... be shown as 816f050d0402ffff or 0x816f050d0402ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Information Prefix PLAT ID 0175 User Response No action information only 816f050d 0403ffff Critical Array ComputerSystemElementName has deasserted Drive 3 This message is for the use case when an implementation has detected that...

Page 407: ... May also be shown as 816f06070301ffff or 0x816f06070301ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical CPU SNMP Trap ID 40 CIM Information Prefix PLAT ID 0817 User Response No action information only 816f0608 0a01ffff PowerSupplyElementName Configuration is OK Power Supply 1 This message is for the use case when an implementation when a Power Supply confi...

Page 408: ...816f06080a02ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Power SNMP Trap ID 4 CIM Information Prefix PLAT ID 0105 User Response No action information only 816f060d 0400ffff Array in system ComputerSystemElementName has been restored Drive 0 This message is for the use case when an implementation has detected that a Failed Array has been Restored May als...

Page 409: ...everity Info Serviceable No Automatically notify support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Information Prefix PLAT ID 0177 User Response No action information only 816f060d 0402ffff Array in system ComputerSystemElementName has been restored Drive 2 This message is for the use case when an implementation has detected that a Failed Array has been Restored May also be sho...

Page 410: ...o Automatically notify support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Information Prefix PLAT ID 0177 User Response No action information only 816f070c 2001ffff Configuration error for PhysicalMemoryElementName on Subsystem MemoryElementName has deasserted DIMM 1 This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasse...

Page 411: ...everity Info Serviceable No Automatically notify support No Alert Category Critical Memory SNMP Trap ID 41 CIM Information Prefix PLAT ID 0127 User Response No action information only 816f070c 2003ffff Configuration error for PhysicalMemoryElementName on Subsystem MemoryElementName has deasserted DIMM 3 This message is for the use case when an implementation has detected a Memory DIMM configuratio...

Page 412: ...0c2004ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Memory SNMP Trap ID 41 CIM Information Prefix PLAT ID 0127 User Response No action information only 816f070c 2581ffff Configuration error for PhysicalMemoryElementName on Subsystem MemoryElementName has deasserted All DIMMS This message is for the use case when an implementation has detected a Memory DI...

Page 413: ...f070d0400ffff or 0x816f070d0400ffff Severity Info Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0179 User Response No action information only 816f070d 0401ffff Rebuild completed for Array in system ComputerSystemElementName Drive 1 This message is for the use case when an implementation has detected that an Array Rebuild has ...

Page 414: ...wn as 816f070d0402ffff or 0x816f070d0402ffff Severity Info Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0179 User Response No action information only 816f070d 0403ffff Rebuild completed for Array in system ComputerSystemElementName Drive 3 This message is for the use case when an implementation has detected that an Array Reb...

Page 415: ...fff Severity Info Serviceable No Automatically notify support No Alert Category System Other SNMP Trap ID CIM Information Prefix PLAT ID 0060 User Response No action information only 816f0813 0301ffff System ComputerSystemElementName has recovered from an Uncorrectable Bus Error CPUs This message is for the use case when an implementation has detected a that a system has recovered from a Bus Uncor...

Page 416: ...wn as 816f08132581ffff or 0x816f08132581ffff Severity Info Serviceable No Automatically notify support No Alert Category Critical Other SNMP Trap ID 50 CIM Information Prefix PLAT ID 0241 User Response No action information only 816f0813 2582ffff System ComputerSystemElementName has recovered from an Uncorrectable Bus Error PCIs This message is for the use case when an implementation has detected ...

Page 417: ...ed State CPU 1 This message is for the use case when an implementation has detected a Processor is no longer running in the Degraded state May also be shown as 816f0a070301ffff or 0x816f0a070301ffff Severity Info Serviceable No Automatically notify support No Alert Category Warning CPU SNMP Trap ID 42 CIM Information Prefix PLAT ID 0039 User Response No action information only Appendix A Integrate...

Page 418: ...404 Lenovo System x3250 M4 Installation and Service Guide ...

Page 419: ... action or a change of states that is normal behavior Warning A warning is not as severe as an error but if possible the condition should be corrected before it becomes an error It might also be a condition that requires additional monitoring or maintenance Error An error typically indicates a failure or critical condition that impairs service or an expected function User response Indicate the act...

Page 420: ...teps 1 Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error 2 Trained Service technician only Replace the Processor I 18005 I 18005 A discrepancy has been detected in the number of cores reported by one or more processor packages within the system Explanation Processors have mismatched number of cores Severity Error User Response Complet...

Page 421: ... issues found 2 Trained Service technician only Replace associated Processor Inspect Processor socket and replace the system board first if socket is damaged I 18009 I 18009 A core speed mismatch has been detected for one or more processor packages Explanation Processors have mismatched Core Speed Severity Error User Response Complete the following steps 1 Verify that matching processors are insta...

Page 422: ...r 3 Trained Service technician only Replace the system board I 1800D I 1800D A cache associativity mismatch has been detected for one or more processor packages Explanation Processors have one or more cache levels with mismatched associativity Severity Error User Response Complete the following steps 1 Verify that matching Processors are installed in the correct Processor sockets according to the ...

Page 423: ... has been detected for one or more processor packages Explanation Processors of the same model have mismatched Stepping ID Severity Error User Response Complete the following steps 1 Verify that matching Processors are installed in the correct Processor sockets according to the service information for this product 2 Check IBM support site for an applicable service bulletin or firmware update that ...

Page 424: ...id Severity Info User Response Complete the following steps 1 Reboot system Will come up on backup UEFI image Reflash the primary UEFI image 2 If error does not persist no additional recovery action is required 3 If error persists or boot is unsuccessful Trained service technician only Replace the system board I 3818002 I 3818002 The firmware image capsule signature for the non booted flash bank i...

Page 425: ...ange detected Explanation DIMM Population Change Detected Severity Info User Response Complete the following steps 1 Check system event log for uncorrected DIMM failures and replace those DIMMs I 580A5 I 580A5 Mirror Fail over complete DIMM number has failed over to to the mirrored copy Explanation DIMM Mirror Fail over Detected Severity Info User Response Complete the following steps 1 Check the ...

Page 426: ...e Vendor ID for the device is and the Device ID is Explanation PCI PERR Detected Severity Error User Response Complete the following steps 1 If this node and or any attached cables were recently installed moved serviced or upgraded a Reseat Adapter and any attached cables b Reload Device Driver c If device is not recognized reconfiguring slot to Gen1 or Gen2 may be required Gen1 Gen2 settings can ...

Page 427: ...001 S 2018001 An Uncorrected PCIe Error has Occurred at Bus Device Function The Vendor ID for the device is and the Device ID is Explanation PCIe Uncorrected Error Detected Severity Error User Response Complete the following steps 1 If this node and or any attached cables were recently installed moved serviced or upgraded a Reseat Adapter and any attached cables b Reload Device Driver c If device ...

Page 428: ... 3040007 A firmware fault has been detected in the UEFI image Explanation Internal UEFI Firmware Fault Detected System halted Severity Error User Response Complete the following steps 1 Check IBM support site for an applicable service bulletin or firmware update that applies to this error 2 Reflash UEFI image 3 Trained service technician only Replace the system board S 3050007 S 3050007 A firmware...

Page 429: ... bulletin or firmware update that applies to this error 2 Reflash UEFI image 3 Trained service technician only Replace the system board S 3818004 S 3818004 The CRTM flash driver could not successfully flash the staging area A failure occurred Explanation CRTM Update Failed Severity Error User Response Complete the following steps 1 Continue booting sytem If system does not reset manually reset the...

Page 430: ...nt 00580A4 event denoting detected change in DIMM population that could be related to this problem 2 If no problem is observed on the DIMM connectors or the problem persists replace the DIMM identified by LightPath and or event log entry 3 If problem re occurs on the same DIMM connector replace the other DIMMs on the same memory channel 4 Check IBM support site for an applicable service bulletin o...

Page 431: ...ice technician only Replace the system board S 5100A S 5100A Memory is present within the system but could not be configured Please verify that the memory configuration is valid Explanation No Usable Memory Detected Severity Error User Response Complete the following steps 1 Make sure that one or more DIMMs are installed in the server 2 If no memory fault is recorded in the logs and no DIMM connec...

Page 432: ...pect DIMM connector for foreign material and remove if found If connector is damaged replace system board 7 Trained service technician only Remove affected Processor and inspect Processor socket pins for damaged or mis aligned pins If damage is found or this is an upgrade Processor replace system board If there are multiple Processor s swap Processor s to move affected Procesor to another Processo...

Page 433: ... failure Severity Warning User Response Complete the following steps 1 Trained service technician only Replace the system board W 3818005 W 3818005 The CRTM flash driver could not successfully flash the staging area The update was aborted Explanation CRTM Update Aborted Severity Warning User Response Complete the following steps 1 Continue booting system If system does not reset manually reset the...

Page 434: ... the previous steps do not resolve the problem at the next maintenance opportunity replace the affected DIMM as indicated by LightPath and or failure log entry 4 If PFA re occurs on the same DIMM connector swap the other DIMMs on the same memory channel one at a time to a different memory channel or Processor check service information for this product Install guide for population requirements for ...

Page 435: ...ory configuration for Sparing Mode Please correct memory configuration Explanation Unsupported DIMM Population for Spare Mode Severity Error User Response Complete the following steps 1 Make sure that the DIMM connectors are correctly populated for sparing mode according to the service information for this product W 580A3 W 580A3 Invalid memory configuration for Lock Step Mode Please correct memor...

Page 436: ...ved or Serviced makesure the batter is properly seated 2 Check IBM support site for an applicable service bulletin or firmware update that applies to this error 3 Replace CMOS Battery 4 Trained Service technician only Replace the system board 422 Lenovo System x3250 M4 Installation and Service Guide ...

Page 437: ... result when you run the DSA Broadcom network test 405 000 000 BRCM TestControlRegisters Test Passed The test passed Recoverable No Severity Event Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 405 001 000 BRCM TestMIIRegisters Test Passed The test passed Recoverable No Severity Event Serviceable No Automatically notify ...

Page 438: ... 405 003 000 BRCM TestInternalMemory Test Passed The test passed Recoverable No Severity Event Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 405 004 000 BRCM TestInterrupt Test Passed The test passed Recoverable No Severity Event Serviceable No Automatically notify support No 424 Lenovo System x3250 M4 Installation and ...

Page 439: ... No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 405 006 000 BRCM TestLoopbackPhysical Test Passed The test passed Recoverable No Severity Event Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 405 007 000 BRCM TestLEDs Test Passed The test passed Recoverable No Appendix C DSA diagnostic te...

Page 440: ...e No Severity Warning Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 405 801 000 BRCM TestMIIRegisters Test Aborted The MII register test was canceled Recoverable No Severity Warning Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 426 Lenovo Sys...

Page 441: ...3 000 BRCM TestInternalMemory Test Aborted The internal memory test was canceled Recoverable No Severity Warning Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 405 804 000 BRCM TestInterrupt Test Aborted The interrupt test was canceled Recoverable No Severity Warning Serviceable No Automatically notify support No Appendi...

Page 442: ...upport website Latest level of DSA Latest level of BMC IMM 405 806 000 BRCM TestLoopbackPhysical Test Aborted Loopback testing at the physical layer was canceled Recoverable No Severity Warning Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 405 807 000 BRCM TestLEDs Test Aborted Verification of status LEDs was canceled R...

Page 443: ...nt firmware level and upgrade if necessary The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component 2 Rerun the test 3 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related links IBM Support website Latest level of DSA Latest level of BMC IMM 405 ...

Page 444: ...ed while testing non volatile RAM Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Check component firmware level and upgrade if necessary The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component 2 Rerun the test 3 If failure remains refer to Troubleshooting...

Page 445: ...TestInterrupt Test Failed A failure was detected while testing interrupts Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Check component firmware level and upgrade if necessary The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component 2 Rerun the test 3 If ...

Page 446: ... of BMC IMM 405 906 000 BRCM TestLoopbackPhysical Test Failed A failure was detected during the loopback test at the physical layer Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Check component firmware level and upgrade if necessary The installed firmware level can be found in the DSA Diagnostic Event Log within the Firm...

Page 447: ...mponent 2 Rerun the test 3 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related links IBM Support website Latest level of DSA Latest level of BMC IMM DSA Brocade test results The following messages can result when you run the Brocade test Test results for the DSA Brocade test The following messages can result whe...

Page 448: ...ated links IBM Support website Latest level of DSA Latest level of BMC IMM 218 002 000 Brocade SerdesLoopbackTest Passed The test passed Recoverable No Severity Event Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 218 003 000 Brocade PCILoopbackTest Passed The test passed Recoverable No 434 Lenovo System x3250 M4 Install...

Page 449: ...verable No Severity Event Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 218 005 000 Brocade SerdesEthLoopbackTest Passed The test passed Recoverable No Severity Event Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM Appendix C DSA diagnostic tes...

Page 450: ...8 800 000 Brocade MemoryTest Aborted The test was canceled Recoverable No Severity Warning Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 218 801 000 Brocade ExternalLoopbackTest Aborted The test was canceled Recoverable No Severity Warning Serviceable No Automatically notify support No 436 Lenovo System x3250 M4 Install...

Page 451: ...lated links IBM Support website Latest level of DSA Latest level of BMC IMM 218 803 000 Brocade PCILoopbackTest Aborted The test was canceled Recoverable No Severity Warning Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 218 804 000 Brocade ExternalEthLoopbackTest Aborted The test was canceled Recoverable No Appendix C D...

Page 452: ...o Severity Warning Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 218 806 000 Brocade InternalLoopbackTest Aborted The test was canceled Recoverable No Severity Warning Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 438 Lenovo System x3250 M4 I...

Page 453: ...port representative Related links IBM Support website Latest level of DSA Latest level of BMC IMM 218 901 000 Brocade ExternalLoopbackTest Failed A failure was detected during the Loopback test Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Check cable connections 2 Rerun the test 3 Verify whether the firmware is at proper...

Page 454: ... problem remains contact your IBM technical support representative Related links IBM Support website Latest level of DSA Latest level of BMC IMM 218 903 000 Brocade PCILoopbackTest Failed A failure was detected during the Loopback test Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Rerun the test 2 Verify whether the firmw...

Page 455: ...P cable 2 Rerun the test 3 Verify whether the firmware is at proper level 4 Rerun the test 5 If the problem remains contact your IBM technical support representative Related links IBM Support website Latest level of DSA Latest level of BMC IMM 218 905 000 Brocade SerdesEthLoopbackTest Failed A failure was detected during the Loopback test Recoverable No Severity Error Serviceable Yes Automatically...

Page 456: ... the following steps 1 Rerun the test 2 Verify whether the firmware is at proper level 3 Rerun the test 4 If the problem remains contact your IBM technical support representative Related links IBM Support website Latest level of DSA Latest level of BMC IMM DSA checkpoint panel test results The following messages can result when you run the checkpoint panel test Test results for the DSA checkpoint ...

Page 457: ... No User Response Complete the following steps 1 Inspect and reseat operator information panel cable at both ends 2 Verify that the Baseboard Management Controller BMC is working 3 Run the test again 4 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related links IBM Support website Latest level of DSA Latest level ...

Page 458: ...ymptom in the system Installation and Service Guide for the next corrective action Related links IBM Support website Latest level of DSA Latest level of BMC IMM DSA CPU stress test results The following messages can result when you run the CPU stress test Test results for the DSA CPU stress test The following messages can result when you run the DSA CPU stress test 089 000 000 CPU Stress Test Pass...

Page 459: ...ction for this component The latest level firmware for this component can be found in reference to this system type at the IBM Support website 5 Run the test again 6 If the system has stopped responding turn off and restart the system and then run the test again 7 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Rela...

Page 460: ...ubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related links IBM Support website Latest level of DSA Latest level of BMC IMM 089 803 000 CPU Stress Test Aborted CPU Stress Test Aborted Memory size is insufficient to run the test At least 1GB is required Recoverable No Severity Warning Serviceable Yes Automatically notify support No Related links...

Page 461: ...found in the DSA Diagnostic Event Log within the Firmware VPD section for this component 5 Run the test again 6 If the system has stopped responding turn off and restart the system and then run the test again 7 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related links IBM Support website Latest level of DSA Late...

Page 462: ...ackTest Passed The test passed Recoverable No Severity Event Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 516 002 000 ELXUCNA ELXUCNA NIC LED Beacon Test Passed The test passed Recoverable No Severity Event Serviceable No Automatically notify support No Related links 448 Lenovo System x3250 M4 Installation and Service ...

Page 463: ... Latest level of DSA Latest level of BMC IMM 516 801 000 ELXUCNA NIC PHY LoopBackTest Aborted Loopback testing at the physical layer was canceled Recoverable No Severity Warning Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 516 802 000 ELXUCNA ELXUCNA NIC LED Beacon Test Aborted Verification of status LEDs was canceled ...

Page 464: ...ssary The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component 2 Rerun the test 3 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related links IBM Support website Latest level of DSA Latest level of BMC IMM 516 901 000 ELXUCNA NIC PHY LoopBackTest ...

Page 465: ...able No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Check component firmware level and upgrade if necessary The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component 2 Rerun the test 3 If failure remains refer to Troubleshooting by symptom in the system Installation an...

Page 466: ...tify support No User Response Complete the following steps 1 Remove power cables wait for 45 seconds reconnect and rerun the test 2 Make sure that the scalability cable connections are as per specification 3 Make sure that DSA and BIOS uEFI are at the latest level 4 If the problem remains contact your technical service representative Related links IBM Support website Latest level of DSA Latest lev...

Page 467: ...st level of BMC IMM 401 901 001 EXA Port Ping Test Failed EXA Port Ping Test Failed Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Remove power cables wait for 45 seconds reconnect and rerun the test 2 Make sure that the scalability cable connections are as per specification 3 Check scalability cables for loose connections...

Page 468: ...port No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 217 800 000 HDD Test Aborted HDD Test Aborted The test was canceled Recoverable No Severity Warning Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Check cable connections 2 Rerun the test 3 Verify that Hard drive supports self test and self test logging 4 If the probl...

Page 469: ...e is at the latest level 4 Rerun the test 5 If the problem remains contact your technical support representative Related links IBM Support website Latest level of DSA Latest level of BMC IMM DSA Intel network test results The following messages can result when you run the Intel network test Test results for the DSA Intel network test The following messages can result when you run the DSA Intel net...

Page 470: ...e No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 406 002 000 IANet FIFO Test Passed The test passed Recoverable No Severity Event Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 406 003 000 IANet Interrupts Test Passed 456 Lenovo System x3250 M4 Installatio...

Page 471: ...pback Test Passed The test passed Recoverable No Severity Event Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 406 800 000 IANet Registers Test Aborted Registers test was canceled Recoverable No Severity Warning Serviceable No Automatically notify support No Related links Appendix C DSA diagnostic test results 457 ...

Page 472: ...ort website Latest level of DSA Latest level of BMC IMM 406 802 000 IANet FIFO Test Aborted FIFO test was canceled Recoverable No Severity Warning Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 406 803 000 IANet Interrupts Test Aborted Interrupt test was canceled Recoverable No Severity Warning 458 Lenovo System x3250 M4...

Page 473: ... Registers Test Failed A failure was detected during the Registers test Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Check component firmware level and upgrade if necessary The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component 2 Rerun the test 3 If fa...

Page 474: ... Rerun the test 3 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related links IBM Support website Latest level of DSA Latest level of BMC IMM 406 902 000 IANet FIFO Test Failed A failure was detected during the FIFO test Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Co...

Page 475: ...ound in the DSA Diagnostic Event Log within the Firmware VPD section for this component 2 Rerun the test 3 Check interrupt assignments in the PCI Hardware section of the DSA Diagnostic Log If the ethernet device is sharing interrupts if possible modify the interrupt assignments using F1 Setup to assign a unique interrupt to the device 4 Rerun the test 5 If failure remains refer to Troubleshooting ...

Page 476: ...or the next corrective action Related links IBM Support website Latest level of DSA Latest level of BMC IMM DSA LSI hard drive test results The following messages can result when you run the LSI hard drive test Test results for the DSA LSI hard drive test The following messages can result when you run the DSA LSI hard drive test 407 000 000 LSIESG DiskDefaultDiagnostic Test Passed The test passed ...

Page 477: ... Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Check cable connections 2 Rerun the test 3 Verify whether the firmware is at the latest level 4 Rerun the test 5 If the problem remains contact your IBM technical support representative Related links IBM Support website Latest level of DSA Latest level of BMC IMM DSA Mellanox adapter test results The foll...

Page 478: ...ed links IBM Support website Latest level of DSA Latest level of BMC IMM 408 001 000 MLNX MLNX_DiagnosticTestIBPort Test Passed Port Test Passed Recoverable No Severity Event Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 408 800 000 MLNX MLNX_DiagnosticTestEthernetPort Test Aborted Port Test was canceled Recoverable No ...

Page 479: ...DSA Latest level of BMC IMM 408 900 000 MLNX MLNX_DiagnosticTestEthernetPort Test Failed Port Test Failed Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Make sure that the physical link of the port under test in the active state 2 If these condition was met but the test keeps failing the port s adapter might be faulty 3 Tr...

Page 480: ...as met but the test keeps failing the port s adapter might be faulty 3 Try replacing the adapter and repeating the test Related links IBM Support website Latest level of DSA Latest level of BMC IMM DSA memory isolation test results The following messages can result when you run the memory isolation test Test results for the DSA memory isolation test The following messages can result when you run t...

Page 481: ...notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 000 002 Standalone Memory Test Passed Quick Full Memory Test CPU 2 Passed Recoverable No Severity Event Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 000 003 Standalone Memory Test Passed Quick Full Memory Test CPU 3 ...

Page 482: ...t Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 811 000 Standalone Memory Test Aborted Unable to Locate SMBIOS key _SM_ Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each a...

Page 483: ... notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Su...

Page 484: ...SMBIOS key _SM_ Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 M...

Page 485: ...ne Memory Test Aborted Memory test is not supported for this system Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait fo...

Page 486: ...DSA Latest level of BMC IMM 201 812 003 Standalone Memory Test Aborted Memory test is not supported for this system Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off...

Page 487: ...BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 813 001 Standalone Memory Test Aborted Chipset Error Can not turn OFF ECC error reporting in CPU Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test af...

Page 488: ...stem and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 813 003 Standalone Memory Test Aborted Chipset Error Can not turn OFF ECC error reporting in CPU Recoverable No Severity Warning Serviceable No Automatically notify supp...

Page 489: ...lete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Lat...

Page 490: ... feature for CPU Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 ...

Page 491: ...t Aborted Program Error with Quick Memory Menu Option Selection Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45...

Page 492: ...Latest level of BMC IMM 201 815 002 Standalone Memory Test Aborted Program Error with Quick Memory Menu Option Selection Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Tur...

Page 493: ... BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 816 000 Standalone Memory Test Aborted Program Error with Full Memory Menu Option Selection Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after ...

Page 494: ...stem and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 816 002 Standalone Memory Test Aborted Program Error with Full Memory Menu Option Selection Recoverable No Severity Warning Serviceable No Automatically notify support N...

Page 495: ...ponse Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level ...

Page 496: ... SMBIOS key _SM_ Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 ...

Page 497: ... Test Aborted Unable to Locate SMBIOS key _SM_ Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat D...

Page 498: ... level of BMC IMM 201 819 001 Standalone Memory Test Aborted The start end address ranges in the restricted area of the memory Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative...

Page 499: ...BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 819 003 Standalone Memory Test Aborted The start end address ranges in the restricted area of the memory Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the...

Page 500: ...stem and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 820 001 Standalone Memory Test Aborted Memory Upper limit is less than 16 Mbytes Recoverable No Severity Warning Serviceable No Automatically notify support No User Resp...

Page 501: ...lete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Lat...

Page 502: ...e MTRR registers Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 ...

Page 503: ...range MTRR registers are larger than fixed range MTRR registers Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45...

Page 504: ...evel of DSA Latest level of BMC IMM 201 822 000 Standalone Memory Test Aborted Invalid MTRR service request Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the sys...

Page 505: ...BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 822 002 Standalone Memory Test Aborted Invalid MTRR service request Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the prob...

Page 506: ...or 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 824 000 Standalone Memory Test Aborted Node Interleave feature must be OFF Go to Setup and disable Node Interleave option and then re run the test Recoverable No Severity Warning Serviceable No Automatically n...

Page 507: ...mplete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA L...

Page 508: ...erleave option and then re run the test Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s R...

Page 509: ...Standalone Memory Test Aborted BIOS Memory Controller has been disabled Go to Setup and Enable Memory Controller Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off th...

Page 510: ...BM Support website Latest level of DSA Latest level of BMC IMM 201 826 003 Standalone Memory Test Aborted BIOS Memory Controller has been disabled Go to Setup and Enable Memory Controller Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the ...

Page 511: ... sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 827 001 Standalone Memory Test Aborted BIOS ECC function has been disabled by BIOS Go to Setup and enable ECC generation Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions ...

Page 512: ...the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 827 003 Standalone Memory Test Aborted BIOS ECC function has been disabled by BIOS Go to Setup and enable ECC generation Recoverable No Severity Warning Serviceabl...

Page 513: ...lete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Lat...

Page 514: ...l MASK registers Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 ...

Page 515: ...pset Error Problem clearing MSR machine check control registers Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45...

Page 516: ...level of BMC IMM 201 845 002 Standalone Memory Test Aborted Chipset Error Problem clearing MSR machine check control registers Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative...

Page 517: ...Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 859 000 Standalone Memory Test Aborted INVALID XSECSRAT type Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each acti...

Page 518: ...stem and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 859 002 Standalone Memory Test Aborted INVALID XSECSRAT type Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the fo...

Page 519: ...plete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA La...

Page 520: ...EM0 type 1 found Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 ...

Page 521: ...201 860 003 Standalone Memory Test Aborted No OEM0 type 1 found Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45...

Page 522: ...st level of DSA Latest level of BMC IMM 201 861 001 Standalone Memory Test Aborted No SRAT type 1 found Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system ...

Page 523: ...BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 861 003 Standalone Memory Test Aborted No SRAT type 1 found Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem rema...

Page 524: ...stem and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 862 001 Standalone Memory Test Aborted No OEM1 structure found Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the ...

Page 525: ...lete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Lat...

Page 526: ...n OEM1 structure Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 ...

Page 527: ...tandalone Memory Test Aborted No IBMERROR key in OEM1 structure Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45...

Page 528: ...t level of DSA Latest level of BMC IMM 201 864 000 Standalone Memory Test Aborted No GAS located in OEM1 Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system...

Page 529: ...BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 864 002 Standalone Memory Test Aborted No GAS located in OEM1 Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem re...

Page 530: ...nd disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 865 000 Standalone Memory Test Aborted No XSECSRAT key in OEM0 structure Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete ...

Page 531: ...lete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Lat...

Page 532: ...ucture Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure ...

Page 533: ...st Aborted EFI SAL Invalid parameter from GetMemoryMap function Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45...

Page 534: ...Latest level of BMC IMM 201 866 003 Standalone Memory Test Aborted EFI SAL Invalid parameter from GetMemoryMap function Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn...

Page 535: ...BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 867 001 Standalone Memory Test Aborted EFI SAL Buffer not allocated Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the prob...

Page 536: ...stem and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 867 003 Standalone Memory Test Aborted EFI SAL Buffer not allocated Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete...

Page 537: ...lete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Lat...

Page 538: ...oryMap too small Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 ...

Page 539: ...st Aborted EFI SAL Invalid parameter from GetMemoryMap function Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45...

Page 540: ...Latest level of BMC IMM 201 869 002 Standalone Memory Test Aborted EFI SAL Invalid parameter from GetMemoryMap function Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn...

Page 541: ...hat DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 870 000 Standalone Memory Test Aborted CPU Doamin in ACPI not valid Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2...

Page 542: ...stem and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 870 002 Standalone Memory Test Aborted CPU Doamin in ACPI not valid Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete...

Page 543: ...lete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Lat...

Page 544: ...pare encountered Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 ...

Page 545: ...st Aborted Data Mis compare encountered Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s R...

Page 546: ... of BMC IMM 201 877 001 Standalone Memory Test Aborted BIOS Sparing in Extended PCI reg must be OFF Go to setup and disable sparing Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service represent...

Page 547: ...BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 877 003 Standalone Memory Test Aborted BIOS Sparing in Extended PCI reg must be OFF Go to setup and disable sparing Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time ...

Page 548: ...stem and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 878 001 Standalone Memory Test Aborted Sparing feature must be turned OFF Go to setup and turn the sparing feature OFF Recoverable No Severity Warning Serviceable No Aut...

Page 549: ...lete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Lat...

Page 550: ...ry without cache Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 ...

Page 551: ...TRR register manipulation Can not write to memory without cache Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45...

Page 552: ...f DSA Latest level of BMC IMM 201 886 000 Standalone Memory Test Aborted Memory Upper limit is less than 16 Mbytes Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off ...

Page 553: ...BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 886 002 Standalone Memory Test Aborted Memory Upper limit is less than 16 Mbytes Recoverable No Severity Warning Serviceable No Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action ...

Page 554: ...act your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 899 000 Standalone Memory Test Aborted Memory Diagnostics Test Aborted by user Recoverable No Severity Warning...

Page 555: ...01 899 002 Standalone Memory Test Aborted Memory Diagnostics Test Aborted by user Recoverable No Severity Warning Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 201 899 003 Standalone Memory Test Aborted Memory Diagnostics Test Aborted by user Recoverable No Severity Warning Serviceable No Automatically notify support No...

Page 556: ...wer Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 5 Replace any DIMMS s mentioned in error one by one 6 Make sure that all DIMMs are enabled in the Configuration Setup Utility program 7 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related links ...

Page 557: ...IMM 201 901 002 Standalone Memory Test Failed Memory Diagnostics Test Failed Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power...

Page 558: ...est level 5 Replace any DIMMS s mentioned in error one by one 6 Make sure that all DIMMs are enabled in the Configuration Setup Utility program 7 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related links IBM Support website Latest level of DSA Latest level of BMC IMM DSA memory stress test results The following ...

Page 559: ...un the test again 4 If the system has stopped responding turn off and restart the system 5 Check the system firmware level and upgrade if necessary 6 Run the memory diagnostic to identify the specific failing DIMM 7 If the failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related links IBM Support website Latest level of...

Page 560: ...est level of BMC IMM 202 901 000 MemStr Test Failed Test Failed Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Execute the standard DSA memory diagnostics to validate all memory 2 Make sure that the DSA Diagnostic code is at the latest level 3 Turn off the system and disconnect it from power 4 Reseat the memory cards and D...

Page 561: ...ed by checking the Available System Memory in the Resource Utilization section of the DSA Diagnostic Event log 2 If necessary access the Configuration Setup Utility program by pressing F1 during system boot and enable all memory 3 Make sure that the DSA Diagnostic code is at the latest level 4 Run the test again 5 Execute the standard DSA memory diagnostics to validate all memory 6 If the failure ...

Page 562: ...website Latest level of DSA Latest level of BMC IMM 409 003 000 Nvidia DiagnosticServiceProvider Bandwidth Test Passed Nvidia GPU Bandwidth test passed Recoverable No Severity Event Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 409 004 000 Nvidia DiagnosticServiceProvider Query Test Passed Nvidia GPU Query test passed R...

Page 563: ... support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 409 006 000 Nvidia DiagnosticServiceProvider Binomial Test Passed Nvidia GPU Binomial test passed Recoverable No Severity Event Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 409 800 000 NVIDIA User Diagnostic Test Aborted NVIDIA Us...

Page 564: ...canceled Recoverable No Severity Warning Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 409 804 000 Nvidia DiagnosticServiceProvider Query Test Aborted Nvidia GPU Query test was canceled Recoverable No Severity Warning Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA 55...

Page 565: ...A Latest level of BMC IMM 409 806 000 Nvidia DiagnosticServiceProvider Binomial Test Aborted Nvidia GPU Binomial test was canceled Recoverable No Severity Warning Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 409 900 000 NVIDIA User Diagnostic Test Failed NVIDIA User Diagnostic Test Failed Recoverable No Severity Event ...

Page 566: ...viceProvider Bandwidth Test Failed Nvidia GPU Bandwidth Test Failed Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Verify that the GPU is seated in the PCIe slot correctly by reseating the GPU Then power cycle the system 2 Verify that the power connectors to the GPU are connected firmly Then power cycle the system 3 Run nv...

Page 567: ...ntative Related links IBM Support website Latest level of DSA Latest level of BMC IMM 409 905 000 Nvidia DiagnosticServiceProvider Matrix Test Failed Nvidia GPU Matrix Test Failed Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Verify that the GPU is seated in the PCIe slot correctly by reseating the GPU Then power cycle th...

Page 568: ...a smi q In some cases this will report a poorly connected power cable 4 Rerun the diagnostics using the same GPU on system that is known to be working A variety of system issues can cause diagnostic failure 5 If the problem remains contact your IBM technical support representative Related links IBM Support website Latest level of DSA Latest level of BMC IMM DSA optical drive test results The follo...

Page 569: ...latest level 2 Run the test again 3 Check the drive cabling for loose or broken connections at both ends or damage to the cable Replace the cable if damage is present 4 Run the test again 5 Check system firmware level and upgrade if necessary The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component 6 Run the test again Related lin...

Page 570: ...n the system Installation and Service Guide for the next corrective action Related links IBM Support website Latest level of DSA Latest level of BMC IMM 215 803 000 Optical Drive Test Failed Optical Drive Test Failed Disk may be in use by the operating system Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Wait for the syst...

Page 571: ...4 Run the test again 5 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related links IBM Support website Latest level of DSA Latest level of BMC IMM 215 901 000 Optical Drive Test Aborted Optical Drive Test Aborted Drive media is not detected Recoverable No Severity Warning Serviceable Yes Automatically notify suppo...

Page 572: ...it for 15 seconds for the media to be recognized Rerun the test 2 Check the drive cabling for loose or broken connections at both ends or damage to the cable Replace the cable if damage is present 3 Run the test again 4 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related links IBM Support website Latest level of...

Page 573: ...ure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related links IBM Support website Latest level of DSA Latest level of BMC IMM DSA system management test results The following messages can result when you run the system management test Test results for the DSA system management test The following messages can result when yo...

Page 574: ...SA Latest level of BMC IMM 166 802 001 IMM I2C Test Aborted Test cannot be completed for unknown reason Recoverable No Severity Warning Serviceable Yes Automatically notify support No User Response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC I...

Page 575: ...evel of BMC IMM 166 804 001 IMM I2C Test Aborted Invalid Command Recoverable No Severity Warning Serviceable Yes Automatically notify support No User Response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Related link...

Page 576: ... 001 IMM I2C Test Aborted Timeout while processing command Recoverable No Severity Warning Serviceable Yes Automatically notify support No User Response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Related links IBM ...

Page 577: ...rted Reservation Canceled or Invalid Reservation ID Recoverable No Severity Warning Serviceable Yes Automatically notify support No User Response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Related links IBM Support...

Page 578: ...d Recoverable No Severity Warning Serviceable Yes Automatically notify support No User Response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC I...

Page 579: ...lly notify support No User Response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 166 813 001 IMM I2C Test Aborted Cannot return number of ...

Page 580: ...ion 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 166 815 001 IMM I2C Test Aborted Invalid data field in Request Recoverable No Severity Warning Serviceable Yes Automatically notify support No User Response Perform the...

Page 581: ...Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 166 817 001 IMM I2C Test Aborted Command response could not be provided Recoverable No Severity Warning Serviceable Yes Automatically notify support No User Response Perform the actions mentioned one at a time and try the test after each actio...

Page 582: ... at the latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 166 819 001 IMM I2C Test Aborted Command response could not be provided SDR Repository in update mode Recoverable No Severity Warning Serviceable Yes Automatically notify support No User Response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and ...

Page 583: ... latest level Related links IBM Support website Latest level of DSA Latest level of BMC IMM 166 821 001 IMM I2C Test Aborted Command response could not be provided BMC initialization in progress Recoverable No Severity Warning Serviceable Yes Automatically notify support No User Response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and discon...

Page 584: ...test level of DSA Latest level of BMC IMM 166 823 001 IMM I2C Test Aborted Cannot execute command Insufficient privilege level Recoverable No Severity Warning Serviceable Yes Automatically notify support No User Response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make ...

Page 585: ... Failed IMM Indicates failure in IMM Private bus BUS 0 Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level 3 Run the test again 4 I...

Page 586: ...orrective action Related links IBM Support website Latest level of DSA Latest level of BMC IMM 166 907 001 IMM I2C Test Failed IMM Indicates failure in the Temperature Sensor bus BUS 6 Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from...

Page 587: ...e Test Passed Recoverable No Severity Event Serviceable No Automatically notify support No Related links IBM Support website Latest level of DSA Latest level of BMC IMM 264 901 000 Tape Test Failed An error was found in the tape alert log Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Clean the tape drive using the appropr...

Page 588: ...viceable Yes Automatically notify support No User Response Complete the following steps 1 Clean the tape drive using the appropriate cleaning media and install new media 2 Run the test again 3 Make sure that the drive firmware is at the latest level 4 Rerun the test after upgrading to the latest firmware level 5 If the failure remains refer to Troubleshooting by symptom in the system Installation ...

Page 589: ...pe Test Failed Drive hardware error Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Check the tape drive cabling for loose or broken connections or damage to the cable Replace the cable if damage is present 2 Clean the tape drive using the appropriate cleaning media and install new media 3 Run the test again 4 Make sure tha...

Page 590: ... and restart the system 5 Make sure that the drive firmware is at the latest level 6 Run the test again 7 If the failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related links IBM Support website Latest level of DSA Latest level of BMC IMM 264 906 000 Tape Test Failed Tape Test Failed Unrecognized error Recoverable No S...

Page 591: ... Latest level of DSA Latest level of BMC IMM 264 907 000 Tape Test Failed An error was found in the block address somewhere Recoverable No Severity Error Serviceable Yes Automatically notify support No User Response Complete the following steps 1 Clean the tape drive using the appropriate cleaning media and install new media Related links IBM Support website Latest level of DSA Latest level of BMC...

Page 592: ...ke sure that medium is present 2 Clean the tape drive using the appropriate cleaning media and install new media Related links IBM Support website Latest level of DSA Latest level of BMC IMM 578 Lenovo System x3250 M4 Installation and Service Guide ...

Page 593: ...have installed new hardware or software in your environment check http www lenovo com serverproven to make sure that the hardware and software is supported by your product Go to http www lenovo com support to check for information to help you solve the problem Gather the following information to provide to the service technician This data will help the service technician quickly provide a solution...

Page 594: ...at http www lenovo com support The most current version of the product documentation is available in the following product specific Information Centers Flex System products http pic dhe ibm com infocenter flexsys information index jsp System x products http shop lenovo com us en systems NeXtScale System products http pic dhe ibm com infocenter nxtscale documentation index jsp How to send DSA data ...

Page 595: ...Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support IBM is Lenovo s preferred service provider for the System x Flex System and NeXtScale System products You can receive hardware service through your Lenovo reseller or from IBM To locate a reseller authorized by Lenovo to provide warranty service go to http www ibm com partnerworld and click Business Partner Locator For IBM supp...

Page 596: ...582 Lenovo System x3250 M4 Installation and Service Guide ...

Page 597: ...ublication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo...

Page 598: ...l hard disk drive bays with the largest currently supported drives that are available from Lenovo Maximum memory might require replacement of the standard memory with an optional memory module Each solid state memory cell has an intrinsic finite number of write cycles that the cell can incur Therefore a solid state device has a maximum number of write cycles that it can be subjected to expressed a...

Page 599: ...tered to 99 97 efficiency or greater using high efficiency particulate air HEPA filters that meet MIL STD 282 The deliquescent relative humidity of the particulate contamination must be more than 60 2 The room must be free of conductive contamination such as zinc whiskers Gaseous Copper Class G1 as per ANSI ISA 71 04 19853 Silver Corrosion rate of less than 300 Å in 30 days 1 ASHRAE 52 2 2008 Meth...

Page 600: ...be required to take adequate measures European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 2014 30 EU on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recom...

Page 601: ...n EMVG das EG Konformitätszeichen CE zu führen Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo Deutschland GmbH Meitnerstr 9 D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A Nach der EN 55022 Dies ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnberei...

Page 602: ...nics guideline Japanese Statement of Compliance for Products More than 20A Korea Communications Commission KCC statement This is electromagnetic wave compatibility equipment for business Type A Sellers and users need to pay attention to it This is for any areas other than home Russia Electromagnetic Interference EMI Class A statement 588 Lenovo System x3250 M4 Installation and Service Guide ...

Page 603: ...People s Republic of China Class A electronic emission statement Taiwan Class A compliance statement Appendix E Notices 589 ...

Page 604: ...Taiwan BSMI RoHS declaration 590 Lenovo System x3250 M4 Installation and Service Guide ...

Page 605: ...onic Service Agent 101 call home tools 101 Canada Class A electronic emission statement 586 caution statements 4 check log LED 12 checkout procedure 88 performing 88 China Class A electronic emission statement 589 Class A electronic emission notice 586 collecting data 85 completing options installation 54 components server 18 123 configuration information 61 instructions 61 Nx boot failure 120 Ser...

Page 606: ...em Analysis DSA Preboot diagnostics program 7 E electrical equipment servicing vii electrical input 5 electronic emission Class A notice 586 embedded hypervisor using 74 enabling Features on Demand Ethernet software 75 RAID software 75 environment 5 error codes and messages IMM2 203 UEFI POST 405 error messages 101 error messages IMM2 203 error symptoms 108 DVD drive 104 general 102 hard disk driv...

Page 607: ...t swap hard disk drive remove 148 replace 149 hot swap hard disk drive install 40 hot swap power supply remove 165 hot swap power supply install 52 hot swap power supply replace 167 how to send DSA data to IBM 18 humidity 5 I IBM Advanced Settings Utility program overview 76 IBM Electronic Service Agent 101 IBM Systems Director 7 systems management tool 11 updating 77 IBM next generation technolog...

Page 608: ...5 UDIMM 45 155 unbuffered 27 46 156 memory module installing 25 removing 154 memory support 7 menu choices Setup utility 65 messages error POST 405 method 120 methods viewing event logs 97 microprocessor 7 problems 107 specifications 5 model name location 116 N New Zealand Class A statement 586 next generation technology 7 NMI button 14 noise emissions 5 NOS installation with ServerGuide 64 withou...

Page 609: ...an 581 R RAID arrays configuring 76 RAS features server 10 rear view 14 of the server 14 recovering the server firmware 118 redundancy support power supplies 7 redundant 7 cooling 7 Ethernet connection 7 Redundant Ethernet capabilities 10 hot swap power supplies 10 reliability server 10 remote presence feature using 72 removing 240 VA safety cover 185 adapter 138 air baffle 36 135 battery 161 beze...

Page 610: ...iew 14 server shutdown 16 server front view 12 ServeRAID adapter install 50 ServeRAID adapter remove 142 ServeRAID adapter replace 143 ServeRAID support 7 ServerGuide features 63 NOS installation 64 setup 64 Setup and Installation CD 61 using 63 ServerGuide CD 7 serverproven 33 service and support before you call 579 hardware 581 software 581 service bulletins 88 serviceability server 10 servicing...

Page 611: ...rning off the server 16 integrated baseboard management controller 16 turning on the server 15 U UDIMM considereations 27 46 156 requirement 27 45 46 155 156 UEFI boot recovery jumper 118 error codes 405 unbuffered dimm 27 46 156 memory 27 46 156 Unbuffered DIMM 27 45 46 155 156 undetermined problems 116 undocumented problems 87 United States FCC Class A notice 586 Universal Serial Bus USB problem...

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