Lenovo BladeCenter HS23 1929, Problem Determination And Service Manual, Page: 120 / 299

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 3 “ Parts listing ” on page 29 to determine which components are consumable, structural, or CRU
parts.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
Diagnostic
code
Message Description
Action
S.3818004 [S.3818004] The CRTM
flash driver could not
successfully flash the
staging area. A failure
occurred. CRTM Update Failed.
1. Run the Setup utility (see “Using the Setup
utility” on page 11), select Load Default
Settings , and save the settings.
2. Recover the server firmware (see
“Recovering from a UEFI update failure” on
page 254).
3. (Trained technician only) Replace the system
board (see “Removing the system-board
assembly” on page 71 and “Installing the
system-board assembly” on page 71).
W.3818005 [W.3818005] The CRTM
flash driver could not
successfully flash the
staging area. The
update was aborted.
CRTM Update Aborted.
1. Run the Setup utility (see “Using the Setup
utility” on page 11), select Load Default
Settings , and save the settings.
2. Recover the server firmware (see
“Recovering from a UEFI update failure” on
page 254).
3. (Trained technician only) Replace the system
board (see “Removing the system-board
assembly” on page 71 and “Installing the
system-board assembly” on page 71).
S.3818007 [S.3818007] The
firmware image
capsules for both flash
banks could not be
verified. CRTM image capsule
could not be verified.
1. Run the Setup utility (see “Using the Setup
utility” on page 11), select Load Default
Settings , and save the settings.
2. Recover the server firmware (see
“Recovering from a UEFI update failure” on
page 254).
3. (Trained technician only) Replace the system
board (see “Removing the system-board
assembly” on page 71 and “Installing the
system-board assembly” on page 71).
W.381800-
D
[W.381800D] TPM
physical presence is in
asserted state
TPM physical presence
is in asserted state.
1. Complete the administrative tasks that
require the TPM physical presence switch to
be in the
ON position.
2. Restore the physical presence switch to the
OFF position.
3. Reboot the system.
4. (Trained technician only) If the error
continues, replace the system-board
assembly (see “Removing the system-board
assembly” on page 71 and “Installing the
system-board assembly” on page 71).
104
BladeCenter HS23 Blade ServerProblem Determination and Service Guide