Intermittent problems
Use this information to solve server intermittent problems.
Table 40. Symptoms and user actions for intermittent problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
Parts listing, System x3850 X6 and x3950 X6 Type 6241
” on page 201 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by
(Trained service technician only)
, that step must be performed only by a
Trained service technician.
Symptom
Action
Intermittent external device
problems
1. Make sure that the correct device drivers are installed. See the manufacturer's
website for documentation.
2. For a USB device, complete the following steps:
a. Make sure that the device is configured correctly (see “Using the Setup
b. Connect the device to another port. If using a USB hub, remove the hub and
connect the device directly to the server. Make sure that the device is
configured correctly for the port (see “Using the Setup utility” on page 123).
Intermittent KVM problems
For video, complete the following steps:
1. Make sure that all cables and the console breakout cable are properly
connected and secure.
2. Make sure that the monitor is working properly by testing it on another server.
3. Test the console breakout cable on a working server to ensure that it is
operating properly. Replace the console breakout cable if it is defective.
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