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• The switch port and the adapter have the same duplex setting.

If you configured the adapter for full duplex, ensure that the switch port is also configured for full duplex.
Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections.

• You have installed all networking software that is necessary for your network environment.

Check with your LAN administrator for the necessary networking software.

The adapter stops working for no apparent reason

Symptom: The adapter stops working for no apparent reason.

Action: The network driver files may be corrupt or missing. Update the driver by referring to the “Solution”
description for the procedure to make sure that the correct device driver is installed.

The Wake on LAN feature is not working

Symptom: The Wake on LAN (WOL) feature is not working.

Actions:

• Make sure that WOL is enabled in the BIOS Setup Utility program.

• If it is, check with your LAN administrator for the necessary settings.

If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection
fails or errors occur

Symptom: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection
fails or errors occur.

Actions:

• Use Category 5 wiring and make sure that the network cable is securely connected.

• Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).

If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead,
it connects at 100 Mbps

Symptom: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.
Instead, it connects at 100 Mbps.

Actions:

• Try another cable.

• Make sure that the link partner is set to auto-negotiate.

• Make sure that the switch is 802.3ab-compliant (gigabit over copper).

A wireless LAN problem

Symptom: You cannot connect using the built-in wireless networking card.

Actions:

• Make sure that your wireless LAN driver is the latest version. Check the Web site and verify the driver

version supported by Access Connections is the latest documented in the readme file.

• Make sure that your computer is within range of a wireless access point.

• Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the

Windows notification area.

• Check Network Name (SSID), and your encryption information. Use Access Connections to verify this

case-sensitive information.

144

ThinkCentre M83, M93/p User Guide

Summary of Contents for 10A2

Page 1: ...ThinkCentre M83 M93 p User Guide Machine Types 10A2 10A3 10A8 10A9 10AH 10AJ 10AM and 10AN ...

Page 2: ...tion on page v and Appendix A Notices on page 155 Fourth Edition June 2014 Copyright Lenovo 2013 2014 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...ingerprint reader 23 Using the wheel mouse 24 Adjusting audio 24 About your computer audio 24 Setting the volume from the desktop 24 Setting the volume from Control Panel 25 Using CDs and DVDs 25 Handling and storing CD and DVD media 26 Playing a CD or DVD 26 Recording a CD or DVD 26 Chapter 3 You and your computer 29 Accessibility and comfort 29 Arranging your workspace 29 Comfort 29 Glare and li...

Page 4: ...s to start 120 Chapter 7 Using the Setup Utility program 121 Starting the Setup Utility program 121 Viewing and changing settings 121 Using passwords 121 Password considerations 122 Power On Password 122 Administrator Password 122 Hard Disk Password 122 Setting changing and deleting a password 122 Erasing lost or forgotten passwords clearing CMOS 123 Enabling or disabling a device 123 Selecting a ...

Page 5: ...fication notice 157 Electronic emissions notices 157 Federal Communications Commission Declaration of Conformity 157 Eurasian compliance mark 159 Brazil regulatory notice 159 Mexico regulatory notice 159 Additional regulatory information 159 Appendix C WEEE and recycling information 161 Important WEEE information 161 Recycling information for Japan 161 Recycling information for Brazil 162 Battery ...

Page 6: ...iv ThinkCentre M83 M93 p User Guide ...

Page 7: ...allation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers from ...

Page 8: ...er adapter or other object Doing so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are clean...

Page 9: ...ou might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices Heat and product ventilation Computers power adapters and many accessories can generate heat when turned on and when batteries are charging Always follow these basic precautions Do not leave your computer power adapter or accessories i...

Page 10: ...ine Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or an att...

Page 11: ...ot view directly with optical instruments and avoid direct exposure to the beam Power supply statement Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these pa...

Page 12: ...x ThinkCentre M83 M93 p User Guide ...

Page 13: ...essor To view the microprocessor information of your computer do the following On the Windows 7 operation system click Start right click Computer and select Properties to view the information On the Windows 8 or Windows 8 1 operating system go to the desktop and move your pointer to the top right or bottom right corner of the screen to display the charms Then click Settings PC info to view the inf...

Page 14: ...r SATA RAID 5 arrays and SATA RAID 10 arrays on specific Intel chipset system boards to enhance hard disk performance Preboot Execution Environment PXE The Preboot Execution Environment is an environment to start computers using a network interface independent of data storage devices such as the hard disk drive or installed operating systems Intelligent Cooling Engine ICE The Intelligent Cooling E...

Page 15: ...Port connectors For more information see Locating connectors controls and indicators on the front of your computer on page 9 and Locating connectors on the rear of your computer on page 10 Expansion One drive bay assembly One PCI card slot available in ThinkCentre M93 p computers One PCI Express x1 card slot One PCI Express x16 graphics card slot One PCI Express card slot physical link width x16 n...

Page 16: ...soft Windows 7 operating system Microsoft Windows 8 operating system Microsoft Windows 8 1 operating system Operating system s certified or tested for compatibility1 varies by model type Linux 1 The operating system s listed here are being certified or tested for compatibility at the time this publication goes to press Additional operating systems might be identified by Lenovo as compatible with y...

Page 17: ...l input Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency 50 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency 50 60 Hz Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely Depending on the Windows operating system preinstalled the programs might vary Accessing Lenovo programs on the Windows 7 operating system Y...

Page 18: ...nications Utility Lenovo Web Conferencing Fingerprint Manager Pro or ThinkVantage Fingerprint Software Lenovo Fingerprint Manager Pro or Lenovo Fingerprint Reader Lenovo Bluetooth Lock Lenovo Bluetooth Lock Lenovo Reach Lenovo Reach Lenovo SHAREit Lenovo SHAREit Lenovo Solution Center Lenovo System Health and Diagnostics Lenovo ThinkVantage tools Lenovo Thinkvantage tools Password Manager Lenovo P...

Page 19: ...e over IP VOIP experience Fingerprint Manager Pro or ThinkVantage Fingerprint Software Windows 7 Windows 8 and Windows 8 1 The integrated fingerprint reader provided on some keyboards enables you to enroll your fingerprint and associate it with your power on password hard disk password and Windows password As a result fingerprint authentication can replace passwords and enable simple and secure us...

Page 20: ...s easy access to various tools to help you work more easily and securely Lenovo Tools Windows 8 and Windows 8 1 The Lenovo Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely Password Manager Windows 7 Windows 8 and Windows 8 1 The Password Manager program automatically captures and fills in authentication in...

Page 21: ...ectors on the front and rear of your computer parts on the system board and components and internal drives in your computer Note The components in your computer might look slightly different from the illustrations Locating connectors controls and indicators on the front of your computer Figure 1 Front connector controls and indicator locations on page 9 shows the locations of the connectors contro...

Page 22: ...where to connect the cables on your computer 4 3 5 6 7 8 3 4 5 6 7 8 Figure 2 ThinkCentre M93 p rear connector locations 1 Power cord connector 2 VGA monitor connector 3 Serial port 1 4 DisplayPort connectors 2 5 USB 3 0 connectors USB ports 5 and 6 6 USB 3 0 connectors USB ports 7 and 8 7 USB 2 0 connectors USB ports 3 and 4 8 Microphone connector 9 Audio line out connector 10 Audio line in conne...

Page 23: ... keyboard and mouse connectors optional 18 Security lock slot Connector Description Audio line in connector Used to receive audio signals from an external audio device such as a stereo system When you attach an external audio device a cable is connected between the audio line out connector of the device and the audio line in connector of the computer Audio line out connector Used to send audio sig...

Page 24: ...r PS 2 mouse connector optional Used to attach a mouse a trackball or other pointing devices that use a PS 2 mouse connector Serial port Used to attach an external modem a serial printer or other devices that use a 9 pin serial port USB connector Used to attach a device that requires a USB connector such as a USB keyboard a USB mouse a USB scanner or a USB printer If you have more than eight USB d...

Page 25: ...rive 7 Card reader assembly available in some models 8 Front audio and USB assembly 9 Front bezel 10 System fan assembly 11 Thermal sensor 12 Internal speaker available in some models 13 Cover presence switch available in some models 14 Hard disk drive or solid state drive 15 PCI card available in ThinkCentre M93 p computers Locating parts on the system board Figure 5 ThinkCentre M93 p system boar...

Page 26: ...nector 13 eSATA connector 14 Parallel connector 15 SATA 3 0 connectors 3 16 Power fan connector 17 Front panel connector 18 Front USB connector 2 for connecting USB ports 1 and 2 on the front bezel 18 Front USB connector 2 for connecting USB ports 1 and 2 on the front bezel 20 Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper 21 Serial COM2 connector 22 Internal speaker connector ...

Page 27: ...el connector 15 SATA 3 0 connectors 3 16 Power fan connector 17 Front panel connector 18 Front USB connector 2 for connecting USB ports 1 and 2 on the front bezel 19 Front USB connector 1 for connecting additional USB devices 20 Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper 21 Serial COM2 connector 22 Internal speaker connector 23 Front audio connector 24 PCI Express card slot...

Page 28: ...ropriate section in Installing or replacing hardware on page 41 for instructions on how to install or replace internal drives for your computer Figure 7 Drive bay locations on page 16 shows the locations of the drive bays Figure 7 Drive bay locations 1 Bay 1 Optical drive bay with an optical drive installed on some models 2 Bay 2 Card reader drive bay with a card reader assembly front USB assembly...

Page 29: ...act Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following is a sample of the machine type and model label Machine Type XXXX Model Number XXX Figure 8 Machine type and model label Chapter 1 Product overview 17 ...

Page 30: ...18 ThinkCentre M83 M93 p User Guide ...

Page 31: ... system The Windows Help and Support information system provides you with detailed information about using the Windows operating system to help you get the most of your computer To access the Windows Help and Support information system do one of the following On the Windows 7 operating system click Start Help and Support On the Windows 8 or Windows 8 1 operating system move your pointer to the top...

Page 32: ...the Start screen Using a pointing device Move the pointer to the extreme bottom left corner of the screen until a small representation of the Start screen is displayed then click the representation Using a touch screen Do one of the following Swipe in and out on the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen Tap the represent...

Page 33: ...con Using a touch screen Swipe in and out on the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen Tap the Windows screen control icon at the bottom Note The Windows screen control icon is displayed only if you have at least one active workspace in the background of the system From the desktop or any other workspace that is opened f...

Page 34: ...sed workspace application PC settings or desktop do one of the following Using a pointing device Move the pointer to the extreme top left corner of the screen until the Windows screen control icon is displayed then click the icon Using a touch screen Swipe in from the left edge of the screen For information about using other features of the Windows 8 1 operating system open the Help Tips applicati...

Page 35: ...right side of the Spacebar Pressing the context menu key opens the context menu for the active program icon or object Note You can use the mouse or the Up and Down arrow keys to highlight menu selections On the Windows 7 operating system you can close the Start menu or the context menu by clicking the mouse or pressing Esc Using a fingerprint reader The integrated fingerprint reader provided on so...

Page 36: ... the connectors provided on the audio adapter Each audio solution provides at least three audio connectors audio line in connector audio line out connector and Microphone connector On some models a fourth connector is provided for the attachment of unpowered stereo speakers speakers that do not require an ac power source The audio adapter provides you with the ability to record and play back sound...

Page 37: ...wing 1 On the Windows 7 operating system click Start Control Panel Hardware and Sound On the Windows 8 or Windows 8 1 operating system open Control Panel and click Hardware and Sound Note For detailed information on how to open Control Panel on Windows 8 and Windows 8 1 see Accessing Control Panel on the Windows 8 or Windows 8 1 operating system on page 22 2 In the Sound section click Adjust syste...

Page 38: ...rt the tray with one hand and then push on the center of the CD or DVD until it snaps into place 3 Press the Eject Load button again or gently push the tray forward to close the tray The CD or DVD player program starts automatically For additional information refer to the CD or DVD player program help system To remove a CD or DVD from the DVD drive do the following 1 With the computer on press the...

Page 39: ...l to open the program 3 Follow the instructions on the screen On the Windows 8 1 operating system run the Power2Go program by doing the following 1 On the start screen click the arrow icon in the bottom left corner to go to the Apps screen Then type Power2Go in the search box in the top right corner of the screen 2 Click Power2Go in the search result to open the program 3 Follow the instructions o...

Page 40: ...28 ThinkCentre M83 M93 p User Guide ...

Page 41: ...u arrange your workspace Comfort Although no single working position is ideal for everyone here are a few guidelines to help you find a position that suits you best Sitting in the same position for a long time can cause fatigue The backrest and seat of your chair should adjust independently and provide good support The seat should have a curved front to relieve pressure on the thighs Adjust the se...

Page 42: ... The location of electrical outlets the length of power cords and cables that connect to the monitor printer and other devices might determine the final placement of your computer When arranging your workspace Avoid the use of extension cords When possible plug the computer power cord directly into an electrical outlet Keep power cords and cables neatly routed away from walkways and other areas wh...

Page 43: ...more information about how to use and configure Narrator see the Windows Help and Support information system Screen reader technologies Screen reader technologies are primarily focused on software program interfaces help information systems and a variety of online documents For additional information about screen readers see the following Using PDFs with screen readers http www adobe com accessibi...

Page 44: ...use and configure Magnifier see the Windows Help and Support information system Note For touch screen computer models you also can zoom in and zoom out by using touch gestures instead of the keyboard See Zoom on page 32 Zoom You can use the zoom feature to enlarge or reduce the size of text pictures maps or other objects From the keyboard Zoom in Press the Windows logo key the plus sign key to enl...

Page 45: ...s You can select keys using the mouse or another pointing device or you can tap to select the keys if your computer supports multi touch screen To open On Screen Keyboard do the following For Windows 7 Click the Start button Then type On Screen Keyboard into the search field In the list of results click On Screen Keyboard For Windows 8 and Windows 8 1 Move your pointer to the top right or bottom r...

Page 46: ...r help In addition some locations offer extended privileges and services to registered users To register your computer with Lenovo do one of the following Go to http www lenovo com register and follow the instructions on the screen to register your computer Connect your computer to the Internet and register your computer through a preinstalled registration program For Windows 7 The preinstalled Le...

Page 47: ...ng your fingerprint and associating it with a Power on Password a Hard Disk Password or both passwords beforehand you can start the computer log on to the system and enter the Setup Utility program by swiping your finger over the reader without typing a password Thus fingerprint authentication can replace passwords and enable simple and secure user access Startup sequence control For more informat...

Page 48: ...3 4 5 6 7 8 Figure 9 Installing a padlock 36 ThinkCentre M83 M93 p User Guide ...

Page 49: ...rear of your computer and is operated with a key or combination depending on the type selected The cable lock also locks the buttons used to open the computer cover This is the same type of lock used with many notebook computers You can order such a cable lock directly from Lenovo by searching for Kensington at http www lenovo com support 3 4 5 6 7 8 Figure 10 Kensington style cable lock Chapter 4...

Page 50: ...s into position 3 4 5 6 7 8 Figure 11 Installing a cable lock Using passwords You can set a variety of passwords through the Microsoft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data The following types of...

Page 51: ...erprint authentication for accessing the BIOS Erase Fingerprint Data clears the fingerprint data stored in a fingerprint reader To configure the fingerprint reader do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 121 2 From the Setup Utility program main menu select Security Fingerprint Setup and press Enter The Fingerprint Setup window opens 3 Sele...

Page 52: ...ays you must renew the license to continue receiving the antivirus software updates Note Virus definition files must be kept up to date to guard against new viruses For more information about how to use your antivirus software refer to the help system of your antivirus software 40 ThinkCentre M83 M93 p User Guide ...

Page 53: ...package and install it directly in the computer without setting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on the package Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for y...

Page 54: ...that are connected to the computer 4 Remove any locking device that secures the computer cover such as a padlock or a Kensington style cable lock See Locking the computer cover on page 35 Attaching a Kensington style cable lock on page 37 and Attaching a cable lock on page 38 5 Remove the screws that secure the computer cover Then press the cover release button on the side of the computer and slid...

Page 55: ...he front bezel and pivot the front bezel outward to remove it from the computer Figure 13 Removing the front bezel 4 To reinstall the front bezel align the three plastic tabs on the bottom of the front bezel with the corresponding holes in the chassis and then pivot the front bezel inward until it snaps into position Figure 14 Installing the front bezel What to do next To work with another piece o...

Page 56: ...on as shown and pivot the drive bay assembly upward at the same time Figure 15 Pivoting the drive bay assembly upward Installing or replacing a PCI card Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install or replace a PCI card Your computer has various PCI card slo...

Page 57: ... a The card fits tightly into the card slot If necessary alternate moving each side of the card a small and equal amount until the card is removed from the slot b If the card is held in place by a retaining latch press the retaining latch 1 as shown to disengage the latch Grasp the card and gently pull it out of the slot 5 Remove the new PCI card from its static protective package Chapter 5 Instal...

Page 58: ...a memory module Your computer has four memory slots for installing or replacing DDR3 UDIMMs that provide up to a maximum of 32 GB system memory When installing or replacing a memory module use 2 GB 4 GB or 8 GB DDR3 UDIMMs in any combination up to a maximum of 32 GB The following table provides information about the memory module installation rules that you should consider when installing or remov...

Page 59: ... clip 1 in the direction as shown and pivot the drive bay assembly upward at the same time Figure 18 Pivoting the drive bay assembly upward 6 Remove the heat sink fan duct See Replacing the heat sink and fan assembly on page 71 7 Depending on your computer model you might need to remove the PCI Express x16 graphics card for easier access to the memory slots See Installing or replacing a PCI card o...

Page 60: ...urely and cannot be moved easily Figure 21 Installing a memory module 10 Reinstall the PCI Express x16 graphics card if you had removed it See Installing or replacing a PCI card on page 44 11 Reinstall the heat sink fan duct See Replacing the heat sink and fan assembly on page 71 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or re...

Page 61: ...er 2 Remove the computer cover See Removing the computer cover on page 42 3 Remove the front bezel See Removing and reinstalling the front bezel on page 42 4 Locate the optical drive bay See Locating internal drives on page 16 5 Press the retaining clip 1 in the direction as shown and pivot the drive bay assembly upward at the same time Figure 22 Pivoting the drive bay assembly upward 6 Disconnect...

Page 62: ...e optical drive out of the rear of the bay Figure 23 Removing the optical drive 8 Remove the optical drive retainer from the side of the old optical drive and install it on the side of the new optical drive Figure 24 Installing the optical drive retainer 50 ThinkCentre M83 M93 p User Guide ...

Page 63: ...eader assembly Note The card reader assembly is only available in some models Installing the card reader assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v To install the card reader assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconne...

Page 64: ...ard 5 Install the new card reader assembly into the card reader drive bay until it snaps into position Then push the new card reader assembly to the left until the screw hole in the metal bracket of the card reader assembly is aligned with the corresponding hole in the chassis Figure 27 Installing the card reader assembly 52 ThinkCentre M83 M93 p User Guide ...

Page 65: ...What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 109 Replacing the card reader assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v To replace the card reader assembly do the followin...

Page 66: ...re 30 Pivoting the drive bay assembly upward 5 Disconnect the card reader cable from the system board 6 Remove the screw that secures the card reader assembly Push the card reader assembly to the right and then remove it from the chassis Figure 31 Removing the card reader assembly 54 ThinkCentre M83 M93 p User Guide ...

Page 67: ...mbly 8 Install the screw to secure the card reader assembly to the chassis Figure 33 Installing the screw to secure the card reader assembly 9 Connect the cable of the new card reader assembly to the front USB connector 1 on the system board See Locating parts on the system board on page 13 What to do next To work with another piece of hardware go to the appropriate section To complete the install...

Page 68: ...er Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 42 3 Remove the front bezel See Removing and reinstalling the front bezel on page 42 4 Press the retaining clip 1 in the direction as shown and pivot the drive bay assembly upward at the same time Figure 34 Pivot...

Page 69: ...r drive bay until it snaps into position Then push the new front USB assembly to the left until the screw hole in the metal bracket of the front USB assembly is aligned with the corresponding hole in the chassis Figure 36 Installing the front USB assembly Chapter 5 Installing or replacing hardware 57 ...

Page 70: ...nel What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 109 Replacing the front USB assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v To replace the front USB assembly do the followin...

Page 71: ... Pivoting the drive bay assembly upward 5 Disconnect the front USB assembly cable from the system board 6 Remove the screw that secures the front USB assembly Push the front USB assembly to the right and then remove it from the chassis Figure 40 Removing the front USB assembly Chapter 5 Installing or replacing hardware 59 ...

Page 72: ...assembly 8 Install the screw to secure the front USB assembly to the chassis Figure 42 Installing the screw to secure the front USB assembly 9 Connect the cable of the new front USB assembly to the front USB connector 1 on the system board See Locating parts on the system board on page 13 What to do next To work with another piece of hardware go to the appropriate section To complete the installat...

Page 73: ... battery do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 42 3 Remove the heat sink fan duct See Replacing the heat sink and fan assembly on page 71 4 Depending ...

Page 74: ... computer or attempt any repair before reading and understanding the Important safety information on page v To install the mSATA solid state drive do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See R...

Page 75: ...ss the mSATA solid state drive downward Figure 46 Installing the mSATA solid state drive into the storage converter 7 Install the two screws that came with the mSATA solid state drive to secure the drive to the storage converter Figure 47 Installing the screws to secure the mSATA solid state drive Chapter 5 Installing or replacing hardware 63 ...

Page 76: ...on To complete the installation or replacement go to Completing the parts replacement on page 109 Replacing the mSATA solid state drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v To replace the mSATA solid state drive do the following 1 Remove all media from the drives and turn off all attached devices and t...

Page 77: ... the signal cable and power cable from the rear of the mSATA solid state drive storage converter 6 Remove the screw that secures the mSATA solid state drive storage converter Then slide the mSATA solid state drive storage converter out of the card reader drive bay Figure 50 Removing the mSATA solid state drive from the chassis Chapter 5 Installing or replacing hardware 65 ...

Page 78: ...slot on the storage converter Figure 52 Removing the mSATA solid state drive from the storage converter 9 Carefully insert the mSATA solid state drive into the mini PCI Express slot on the storage converter at an angle of about 20 degrees Then press the mSATA solid state drive downward Figure 53 Installing the mSATA solid state drive into the storage converter 66 ThinkCentre M83 M93 p User Guide ...

Page 79: ... drive to the left until the screw hole in the metal bracket of the mSATA solid state drive is aligned with the corresponding hole in the chassis Figure 55 Installing the mSATA solid state drive into the chassis 12 Reconnect the signal cable and the power cable to the rear of the storage converter What to do next To work with another piece of hardware go to the appropriate section To complete the ...

Page 80: ...on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician To replace the power supply assembly do the following 1 Remove all media from the drives and ...

Page 81: ... the direction as shown and pivot the drive bay assembly upward at the same time Figure 57 Pivoting the drive bay assembly upward 6 Record the cable routing and cable connections Then disconnect the power supply assembly cables from the system board and all drives 7 Release the power supply assembly cables from any cable clips or ties that secure the cables to the chassis Chapter 5 Installing or r...

Page 82: ...he power supply assembly 9 Ensure that the new power supply assembly is the correct replacement 10 Install the new power supply assembly into the chassis so that the screw holes in the new power supply assembly are aligned with the corresponding holes in the rear of the chassis Then install the three screws to secure the new power supply assembly Note Use only screws provided by Lenovo 3 4 5 6 7 8...

Page 83: ...computer and wait several minutes until the computer is cool To replace the heat sink and fan assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 42 3 Remo...

Page 84: ...st the heat sink and fan assembly to free it from the microprocessor Do not touch the thermal grease while handling the heat sink and fan assembly 9 Position the new heat sink and fan assembly on the system board so that the four screws on the new heat sink and fan assembly are aligned with the corresponding holes on the system board Ensure that the cable of the new heat sink and fan assembly face...

Page 85: ...onnector on the system board See Locating parts on the system board on page 13 12 Position the heat sink fan duct on the top of the new heat sink and fan assembly as shown Then press the heat sink fan duct straight down until it snaps into position Figure 63 Installing the heat sink fan duct Chapter 5 Installing or replacing hardware 73 ...

Page 86: ...ttached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 42 3 Remove the front bezel See Removing and reinstalling the front bezel on page 42 4 Press the retaining clip 1 in the direction as shown and pivot the drive bay assembly upward at...

Page 87: ...ent from the one illustrated Touch only the edges of the microprocessor Do not touch the gold contacts on the bottom of the microprocessor Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible 9 Ensure that the small handle is in the raised position and the microprocessor retainer is fully open 10 Remove the protective cover that ...

Page 88: ...Replacing the heat sink and fan assembly on page 71 14 Reconnect all cables that were disconnected from the system board See Locating parts on the system board on page 13 What to do next To work with another piece of hardware go to the appropriate section To complete the replacement go to Completing the parts replacement on page 109 Replacing the cover presence switch Attention Do not open your co...

Page 89: ...cate the cover presence switch See Locating components on page 13 5 Disconnect the cover presence switch cable from the cover presence switch connectors on the system board 6 Press the clip 1 as shown and lift the cover presence switch up to remove it from the chassis Figure 68 Removing the cover presence switch Chapter 5 Installing or replacing hardware 77 ...

Page 90: ...lacement on page 109 Replacing the primary hard disk drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the primary hard disk drive To replace the primary hard disk drive do the following 1 Remove all media from the drives and turn off all attached devices a...

Page 91: ...ive See Locating internal drives on page 16 6 Disconnect the signal cable and the power cable from the primary hard disk drive 7 Pull on the blue handle to slide the primary hard disk drive out of the drive bay Figure 71 Removing the primary hard disk drive 8 Flex the sides of the blue bracket to remove the primary hard disk drive from the bracket Chapter 5 Installing or replacing hardware 79 ...

Page 92: ...bay until it snaps into position Figure 73 Installing the primary hard disk drive 11 Connect the signal cable and the power cable to the new primary hard disk drive What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 109 Installing or replacing the secondary hard disk drive T...

Page 93: ...ices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 42 3 Remove the front bezel See Removing and reinstalling the front bezel on page 42 4 Press the retaining clip 1 in the direction as shown and pivot the drive bay assembly upward at the same t...

Page 94: ...carrier with the corresponding four tabs on the bottom of the primary hard disk drive bay as shown Then position the carrier onto the bottom of the primary hard disk drive bay so that the tabs on the bay pass through the holes in the carrier 3 4 5 6 7 8 Figure 76 Positioning the carrier onto the bottom of the primary hard disk drive bay 82 ThinkCentre M83 M93 p User Guide ...

Page 95: ... 3 4 5 6 7 8 Figure 77 Installing the secondary hard disk drive carrier 8 Install the screw to secure the secondary hard disk drive carrier to the chassis 3 4 5 6 7 8 Figure 78 Installing the screw to secure the secondary hard disk drive carrier 9 Flex the sides of the blue bracket to remove the primary hard disk drive from the bracket Chapter 5 Installing or replacing hardware 83 ...

Page 96: ... disk drive into the bracket 11 Slide the new secondary hard disk drive into the carrier until it snaps into position 3 4 5 6 7 8 Figure 80 Installing the secondary hard disk drive 12 Connect the signal cable and the power cable to the new secondary hard disk drive What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to...

Page 97: ...m electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 42 3 Remove the front bezel See Removing and reinstalling the front bezel on page 42 4 Press the retaining clip 1 in the direction as shown and pivot the drive bay assembly upward at the same time Figure 81 Pivoting the drive bay assembly upward 5 Lo...

Page 98: ... 8 To install a new hard disk drive into the blue bracket flex the bracket and align pin 1 pin 2 pin 3 and pin 4 on the bracket with the corresponding holes in the hard disk drive Do not touch the circuit board 5 on the bottom of the hard disk drive Figure 83 Installing the hard disk drive into the bracket 86 ThinkCentre M83 M93 p User Guide ...

Page 99: ... another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 109 Installing the solid state drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install the 2 5 inch solid state dri...

Page 100: ...with the corresponding holes in the adapter Do not touch the circuit board 5 on the bottom of the solid state drive Figure 86 Installing the adapter with a solid state drive into the bracket 3 Install the solid state drive assembly into the hard disk drive bay See Replacing the primary hard disk drive on page 78 What to do next To work with another piece of hardware go to the appropriate section T...

Page 101: ... that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 42 3 Remove the front bezel See Removing and reinstalling the front bezel on page 42 4 Press the retaining clip 1 in the direction as shown and pivot the drive bay assembly upward at the same time Figure 87 Pivoting the drive bay assembly upward 5 Disconnect the front fan assembly cable from the...

Page 102: ...ssembly by aligning the four new rubber mounts on the new front fan assembly with the corresponding holes in the chassis and push the rubber mounts through the holes Pull the tip of each rubber mount from the outer side of the front panel until all rubber mounts go through the holes and secure the front fan assembly in place 3 4 5 6 7 8 Figure 89 Installing the front fan assembly 8 Connect the cab...

Page 103: ...move all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 42 3 Remove the front bezel See Removing and reinstalling the front bezel on page 42 4 Locate the front audio and USB assembly See Lo...

Page 104: ...ly to the left until the screw hole in the metal bracket of the front audio and USB assembly is aligned with the corresponding hole in the chassis Figure 92 Installing the front audio and USB assembly 9 Connect the cables of the new front audio and USB assembly cables to the front audio connector and the front USB connector 1 on the system board See Locating parts on the system board on page 13 Wh...

Page 105: ...ll media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 42 3 Remove the front bezel See Removing and reinstalling the front bezel on page 42 4 Press the retaining clip 1 in the direction as shown...

Page 106: ...remove it Figure 94 Removing the internal speaker 7 Align the new internal speaker with the four metal clips 1 on the inner side of the front panel and then slide the internal speaker to the left side of the chassis until it snaps into position Figure 95 Installing the internal speaker 94 ThinkCentre M83 M93 p User Guide ...

Page 107: ...r To replace the thermal sensor do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 42 3 Remove the front bezel See Removing and reinstalling the front bezel on pag...

Page 108: ...er of the thermal sensor as shown and then push the clip out of the outer side of the front panel Then disengage the plastic holder holding the thermal sensor from the chassis Figure 97 Removing the thermal sensor 8 Pull the entire thermal sensor out of the chassis 96 ThinkCentre M83 M93 p User Guide ...

Page 109: ...e of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 109 Replacing the Wi Fi units Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the Wi Fi units The Wi Fi units include a Wi Fi ...

Page 110: ...uter cover on page 42 3 If your computer comes with a Wi Fi card module that supports the Bluetooth function disconnect the Bluetooth cable from the Wi Fi adapter card Note The Bluetooth cable connects the Bluetooth connector on the Wi Fi adapter card to the front USB connector on the system board Figure 99 Disconnecting the Bluetooth cable 4 Hold the Wi Fi adapter card and disconnect the front an...

Page 111: ... the card a small amount until it is removed from the card slot Figure 101 Removing the Wi Fi adapter card Removing the Wi Fi card module To remove the Wi Fi card module do the following 1 Remove the Wi Fi adapter card See Removing the Wi Fi adapter card on page 98 2 Remove the two screws that secure the Wi Fi card module Figure 102 Removing the screws that secure the Wi Fi card module Chapter 5 I...

Page 112: ... following 1 Carefully insert the Wi Fi card module into the mini PCI Express slot at an angle of about 20 degrees Ensure that the Wi Fi card module is firmly inserted and then pivot the module downward Figure 104 Installing the Wi Fi card module 2 Install the two screws to secure the Wi Fi card module to the Wi Fi adapter card 100 ThinkCentre M83 M93 p User Guide ...

Page 113: ... screws to secure the Wi Fi card module 3 Connect the front Wi Fi antenna cable and rear Wi Fi antenna cable to the Wi Fi card module Figure 106 Connecting the Wi Fi antenna cables Chapter 5 Installing or replacing hardware 101 ...

Page 114: ...he Bluetooth connector on the Wi Fi adapter card to the front USB connector 1 on the system board See Locating parts on the system board on page 13 Figure 108 Connecting the Bluetooth cable What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 109 Installing or removing the rea...

Page 115: ...cted to the computer 2 Remove the computer cover See Removing the computer cover on page 42 3 Align the rear Wi Fi antenna cable connector 1 with the hole in the Wi Fi antenna adapter as shown Then insert the rear Wi Fi antenna cable connector into the hole Figure 109 Installing the rear Wi Fi antenna cable connector 4 Install the rear Wi Fi antenna washer 2 and rear Wi Fi antenna nut 3 to secure ...

Page 116: ...n or replacement go to Completing the parts replacement on page 109 Removing the rear Wi Fi antenna Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v To remove the rear Wi Fi antenna do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cord...

Page 117: ...from the Wi Fi adapter Figure 113 Removing the rear Wi Fi antenna cable connector What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 109 Installing or removing the front Wi Fi antenna This section provides instructions on how to install or remove the front Wi Fi antenna Inst...

Page 118: ...omputer cover See Removing the computer cover on page 42 3 Remove the front bezel See Removing and reinstalling the front bezel on page 42 4 Press the retaining clip 1 in the direction as shown and pivot the drive bay assembly upward at the same time Figure 114 Pivoting the drive bay assembly upward 5 Peel off the paper that protects the sticker on the front Wi Fi antenna Figure 115 Peeling off th...

Page 119: ... replacement on page 109 Removing the front Wi Fi antenna Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v To remove the front Wi Fi antenna do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect ...

Page 120: ...t the antenna cable from the front of the computer Figure 118 Removing the front Wi Fi antenna What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 109 Replacing the keyboard or mouse Attention Do not open your computer or attempt any repair before reading and understanding th...

Page 121: ... all parts you need to reinstall the computer cover and reconnect cables Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program Refer to Chapter 7 Using the Setup Utility program on page 121 To reinstall the computer cover and reconnect cables to your computer do the following 1 Ensure that all components have been reassemble...

Page 122: ...rd 4 Reinstall the front bezel 5 Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the rails on the chassis Then push the computer cover to the front of the computer until it snaps into position Install the screws to secure the computer cover 3 4 5 6 7 8 Figure 121 Installing the computer cover 110 ThinkCentre M83 M93 p User Guide ...

Page 123: ... the world Lenovo requires the return of the defective Customer Replaceable Unit CRU Information about this will come with the CRU or will come a few days after the CRU arrives Obtaining device drivers You can obtain device drivers that are not preinstalled in your operating system at http www lenovo com support Installation instructions are provided in readme files with the device driver files Ch...

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Page 125: ...e screen c When the installation process completes the Enhanced Backup and Restore icon is activated 2 There are a variety of methods to choose from when considering how to recover in the event of a software or hardware related problem Some methods vary depending on the type of operating system that is installed 3 The product on the recovery media may be used only for the following purposes Restor...

Page 126: ...boot device window opens release the F12 key 3 Select the desired startup device and press Enter The restore process begins 4 Follow the instructions on the screen to complete the operation Note After restoring your computer hard disk drive to the factory default state you might have to reinstall device drivers for some devices See Reinstalling device drivers on page 118 Performing backup and reco...

Page 127: ...es you to locate files on your hard disk drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB device o...

Page 128: ...started in all types of optical drives Creating a rescue medium This section provides instructions on how to create a rescue medium To create a rescue medium on the Windows 7 operating system do the following 1 From the Windows desktop click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click ...

Page 129: ...s for setup Double click the file and follow the instructions on the screen to complete the installation Reinstalling preinstalled device drivers This section provides instructions on how to reinstall preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a pro...

Page 130: ...evice driver for an option you installed refer to the documentation that comes with the option When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer For more information about reinstalling device drivers that came with your computer see Reinstalling preinstalled applic...

Page 131: ...e PC settings Update and recovery Recovery 2 In the Refresh your PC without affecting your files section click Get started Resetting your computer to the factory default settings You can reset your computer to the factory default settings Resetting the computer will reinstall the operating system and reinstall all the programs and settings that came with your computer Attention If you reset your c...

Page 132: ...g system if Windows 8 or Windows 8 1 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 8 or Windows 8 1 operating system This enables you to recover or repair the operating system even if the Windows 8 or Windows 8 1 operating system fails to start After two consecutive failed boot attempts the Windows recovery environment start...

Page 133: ...e Setup Utility program Press Enter when prompted to confirm the exit The error message will not be displayed again Press F2 to bypass the error message and log in to the operating system Note You have to enable the configuration change detection feature for the POST to detect the removal of the hard disk drive or decrease of the memory module size To enable the configuration change detection feat...

Page 134: ...sword deters unauthorized users from changing configuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an Administrator Password When an Administrator Password is set you are prompted to type a valid password each time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid pas...

Page 135: ...ement on page 109 6 Turn on the computer and leave it on for approximately 10 seconds When you hear short beeps turn off the computer by holding the power button for approximately five seconds 7 Repeat step 1 through step 2 8 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 9 Reinstall the computer cover and connect the power cord See Completing the parts replaceme...

Page 136: ...tup Sequence the Automatic Startup Sequence and the Error Startup Sequence Read the information displayed on the right side of the screen 4 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 126 Enabling ErP LPS compliance mode Lenovo computers meet the eco design requirements of the ErP Lot 3 regulation For more information go to http www le...

Page 137: ... adjust the acoustic and thermal performance of your computer through the ICE Performance Mode menu Two choices are available Better Acoustic Performance default setting Better Thermal Performance By enabling Better Acoustic Performance your computer will run with less noise at a normal thermal level By enabling Better Thermal Performance your computer will run at a better thermal level with norma...

Page 138: ...yed 5 Select Enabled or Disabled as desired 6 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 126 Exiting the Setup Utility program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Do one of the following If you want to save the new settings p...

Page 139: ...ailable in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc image kno...

Page 140: ...off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 42 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 13 4 Remove any cables that impede access to the Clear CMOS Rec...

Page 141: ...roblems Obtain updated device drivers from Lenovo 1 Go to http www lenovo com support 2 Click Download Drivers 3 Select the machine type of your computer from the machine type list 4 Click the category of device for which you need the device driver 5 Click the appropriate device driver 6 Download and install the device driver Updating your operating system Microsoft makes updates available for the...

Page 142: ... critical and recommended updates or all updates so the list you choose from contains only those update types that are of interest to you To open the System Update program see Accessing Lenovo programs on the Windows 7 operating system on page 5 or Accessing Control Panel on the Windows 8 or Windows 8 1 operating system on page 22 If the System Update program is not currently installed on your com...

Page 143: ...on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to check the lens a If there is a smudge on the lens gently clean the area with a plain cotton tipped swab b If there is debris in the lens gently blow the debris...

Page 144: ...y minor issues you might have experienced A log book can help you or a Lenovo technician determine if a problem is related to change in hardware change in software or some other action that might have taken place Create Product Recovery discs See Creating and using recovery media on page 113 for more information about using Product Recovery discs to restore the hard disk drive to the factory defau...

Page 145: ...ter make sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected...

Page 146: ...der configuration settings do not solve the problem or have adverse effects To restore a captured configuration do the following For Windows 7 Click Start Control Panel System and Security System System Protection System Restore For Windows 8 or Windows 8 1 Open Control Panel and then click System and Security System System Protection System Restore Note For detailed information on how to open Con...

Page 147: ...s on page 149 USB problems on page 150 Audio problems Select your symptom from the following list No audio in Windows on page 135 An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive on page 136 Sound comes from one external speaker only on page 136 No audio in DOS applications or games on page 136 No audio in Windows Symptom No audio in Windows Actio...

Page 148: ...only Actions Ensure that the speaker cable is inserted completely into the connector on the computer Make sure the cable that attaches the left speaker to the right speaker is securely connected Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Balance settings are set correctly If these actions do not correct the problem you might ...

Page 149: ...sc you might have a problem with your CD or DVD drive or the cabling to your CD or DVD drive Make sure that the power cable and signal cable are securely connected to the drive Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Symptom Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Act...

Page 150: ...e Actions Check the volume control settings on your computer and on your speakers Make sure that the disc surface is clean and not scratched Check all cable connections to and from the speakers Use the DVD menu for the video to select a different audio track If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting in...

Page 151: ...list All or some keys on the keyboard do not work on page 139 The mouse or pointing device does not work on page 140 The pointer on the screen does not move smoothly with the mouse on page 140 The fingerprint reader does not work on page 140 The wireless keyboard does not work on page 140 All or some keys on the keyboard do not work Symptom All or some keys on the keyboard do not work Actions Veri...

Page 152: ...ons do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 151 The pointer on the screen does not move smoothly with the mouse Symptom The pointer on the screen does not move smoothly with the mouse Action Erratic movement of the mouse pointer is generally caused by a buildup of dirt oils and ot...

Page 153: ...works when you turn on the computer but goes blank after some period of computer inactivity Symptom The monitor works when you turn on the computer but goes blank after some period of computer inactivity Action The computer is probably set for energy savings with the power management feature If the power management feature is enabled disabling it or changing the settings might solve the problem If...

Page 154: ...n Control Panel and click Hardware and Sound Adjust screen resolution Advanced Settings Then click the Monitor tab and select a new refresh rate Note For detailed information on how to open Control Panel on Windows 8 and Windows 8 1 see Accessing Control Panel on the Windows 8 or Windows 8 1 operating system on page 22 See your operating system documentation or help for further information on moni...

Page 155: ...re using the correct device driver On the Windows 7 operating system do the following 1 Click Start Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 If an exclamation mark is displayed next to an adapter name under Network adapters you might not be using the correct driver o...

Page 156: ...computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur Actions Use Category 5 wiring and make sure that the network cable is securely connected Connect to a 1000 BASE T hub switch not 1000 BASE X If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Symptom If your computer is a...

Page 157: ... problems with Lenovo hardware options that do not have their own troubleshooting information Select your symptom from the following list An option that was just installed does not work on page 145 An option that previously worked does not work now on page 145 An option that was just installed does not work Symptom An option that was just installed does not work Action Verify that The option is de...

Page 158: ...can take Insufficient free hard disk drive space Symptom Insufficient free hard disk drive space The Windows operating system will slow down and might produce errors if the hard disk drive gets too full To check the amount of free space on the Windows 7 operating system do the following 1 Click Start Computer 2 Right click your C drive entry and then click Properties The amount of free disk space ...

Page 159: ...pplication If you need assistance see the help system for your e mail application Excessive number of fragmented files Symptom Excessive number of fragmented files Action Run the Windows Disk Defragmenter program Note Depending on the size of the hard disk drive and amount of data currently stored on the hard disk drive the disk defragmentation process might take up to several hours to complete On...

Page 160: ... Chapter 7 Using the Setup Utility program on page 121 If the problem persists run the tests described in the documentation that comes with your printer If you cannot correct the problem have the computer serviced See Chapter 11 Getting information help and service on page 151 Serial port problems Use this information to troubleshoot the serial port and devices attached to the serial port Symptom ...

Page 161: ...omputer has the minimum memory requirements needed to use the software See the information supplied with the software to verify memory requirements If you just installed an adapter or memory you might have a memory address conflict The software is designed to operate on your computer Other software works on your computer The software you are using works correctly on another computer If you receive...

Page 162: ...er program to test the USB connector If the USB device came with its own diagnostics run those diagnostics against the USB device If you need technical assistance see Chapter 11 Getting information help and service on page 151 Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collectio...

Page 163: ... Help and Support information system do one of the following On the Windows 7 operating system click Start Help and Support On the Windows 8 or Windows 8 1 operating system move the pointer to the top right or bottom right corner of the screen to display the charms Then click Settings Help Safety and Warranty The Safety Warranty and Setup Guide that is provided with your computer contains informat...

Page 164: ...software problem see the documentation that comes with the operating system or software program including readme files and online help Most computers come with a diagnostic program that help you identify hardware problems You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at http www lenovo com support Calling for service During t...

Page 165: ... warranty service throughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Se...

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Page 167: ...ublication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo...

Page 168: ...rk of Intel Corporation in the U S and or other countries Microsoft Windows and Windows Media are trademarks of the Microsoft group of companies DisplayPort is a Trademark of the Video Electronics Standards Association Linux is a registered trademark of Linus Torvalds Other company product or service names may be trademarks or service marks of others 156 ThinkCentre M83 M93 p User Guide ...

Page 169: ...determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an authorized dealer or service represe...

Page 170: ...ellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eing...

Page 171: ...s condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operación no deseada Additional regulatory information For additional regulatory information refer to the Regulatory Notice shipped with your computer Depending on the configuration of your computer and the ...

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Page 173: ...and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Recycling information for Japan Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is th...

Page 174: ...er at home and need to dispose of a lithium battery you must comply with local ordinances and regulations Recycling information for Brazil Declarações de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum mas enviados à pontos de coleta autorizados pelo fabricante do produto para que sejam encaminhados e proce...

Page 175: ...o indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the ...

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Page 177: ...ardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic ...

Page 178: ...Ukraine RoHS India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 166 ThinkCentre M83 M93 p User Guide ...

Page 179: ...ectricity Reduced electrical consumption contributes to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor set the following power management features to take e...

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Page 181: ...stomer support center 152 D deleting a password 122 Description 11 device drivers 111 devices handling static sensitive 41 diagnostics program using 152 diagnostics troubleshooting 133 DisplayPort connector 11 documentation using 152 drivers device 111 drives bays 16 specifications 16 E environment operating 5 Ethernet 2 Ethernet connector 12 exiting Setup Utility 126 expansion 3 external options ...

Page 182: ...23 lost or forgotten 123 passwords using 121 PCI card 44 installing replacing 44 slots 44 physical specifications 5 power features 3 power supply assembly replacing 68 power on self test POST 127 Power On Password 122 programs updating system 127 purchasing additional services 153 R rear connectors 10 rear Wi Fi antenna installing removing 102 recovering from a POST BIOS update failure 128 softwar...

Page 183: ...cations 13 14 memory module 46 system board components and drives accessing 44 T temporary startup device 124 the BIOS updating flashing 127 128 thermal sensor replacing 95 trademarks 156 troubleshooting basic 133 troubleshooting diagnostics 133 U updating flashing the BIOS 127 system programs 127 updating flashing the BIOS 128 USB connector 12 using a rescue medium creating and 116 diagnostic pro...

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