LENCO DIR-260, User Manual, Page: 31 / 261

31
Troubleshooting
Problem Cause Solutions
Cannot connect
to network
Network down
Check that network is working between a
computer and the router
Router restricts access
to listed MAC
addresses
Obtain the DIR - 260/DIR - 261 MAC address from
Menu > System settings > Network > View
settings
and add to router list.
Note: DIR - 260/DIR - 261 has separate MAC
addresses for wired and wireless networks; only
the current network adaptor method address is
displayed, but the other address can be obtained
by changing the first pair of digits between '00'
(wireless) and '02' (wired)
Insufficient Wi - Fi
signal strength
Check distance to router; see if a computer can
connect to the network in this location
Unknown encryption
method Change encryption method on router.
DIR
- 260/DIR - 261 supports WEP. WPA and WPA2
Unusual network
configuration Setup network manually through Menu > System
settings > Network > Manual settings
Firewall preventing
access
Check the following ports are open on the router:
UDP and TCP ports 80 and 123; DNS port 53.
Windows shares: ports 135 - 139 and 445. Windows
Media Player: varies – non - Microsoft firewalls may
require configuration for UPnP.
Cannot connect
to Internet
Internet connection
down Check that Internet is working for a computer
connected to the same network
Firewall preventing
access
Check the following ports are open: UDP and TCP
ports 80 and 123; DNS port 53.
Some Internet radio stations may require
additional ports to be opened.
Cannot play
particular
Internet radio
station
Station not
broadcasting,
overloaded or
insufficient
bandwidth.
Station broadcasting
using unknown codec.
Link out of date.
Try other stations; try listening on computer via
Internet radio portal website; try later.
DAB+ Stuttering Sound Adjust the antenna angle or place the radio in a
different location with better reception.
DAB+ No sound Move the radio to a location to find reception.