LeCroy USB Protocol Suite Advisor T3, User Manual

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Limited Hardware Warranty USB Protocol Suite User Manual
356
LeCroy Corporation
How to Obtain Warranty Service
To request warranty service, you must complete and return the registration card or register via the
internet within the fifteen day period described above and report your covered warranty claim by
contacting LeCroy Technical Support or its authorized representative.
You can reach LeCroy Technical Support at 800-909-7112 or via email at psgsupport@lecroy.com.
You may also refer to the LeCroy website at http://www.lecroy.com for more information on how to
contact an authorized representative in your region. If warranty service is required, LeCroy or its
authorized representative will issue a Return Material Authorization Number. You must ship the
Product back to LeCroy or its authorized representative, in its original or equivalent packaging,
prepay shipping charges, and insure the shipment or accept the risk of loss or damage during
shipment. LeCroy must receive the Product prior to expiration of the Warranty Period for the
repair(s) to be covered. LeCroy or its authorized representative will thereafter ship the repaired or
replacement Product to you freight prepaid by LeCroy if you are located in the continental United
States. Shipments made outside the continental United States will be sent freight collect.
Please remove any peripheral accessories or parts before you ship the Product. LeCroy does not
accept liability for lost or damaged peripheral accessories, data or software.
LeCroy owns all parts removed from Products it repairs. LeCroy may use new and/or reconditioned
parts, at its sole discretion, made by various manufacturers in performing warranty repairs. If
LeCroy repairs or replaces a Product, the Warranty Period for the Product is not extended.
If LeCroy evaluates and determines there is “no trouble found” in any Product returned or that the
returned Product is not eligible for warranty coverage, LeCroy will inform you of its determination.
If you thereafter request LeCroy to repair the Product, such labor and service shall be performed
under the terms and conditions of LeCroy's then current repair policy. If you chose not to have the
Product repaired by LeCroy, you agree to pay LeCroy for the cost to return the Product to you and
that LeCroy may require payment in advance of shipment.