4/8/16E1 over Ethernet aggregation Gateway
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5.2 Warranty Card
Our company is committed to provide users with the following terms:
1. Warranty service
1) Within the charge free warranty term (within 12 months
since the purchase of the product), damaged parts can be
exchanged free of charge and maintenance charges will be
free in the conditions that the device is considered to be
malfunctioned in normal service by our company.
2) Within the charged warranty term (more than 12 months
and within 36 months since the purchase of the product),
damaged parts will be charged for corresponding cost
with free maintenance service in the conditions that the
device is considered to be malfunctioned in normal
service by our company.
2. Users can not enjoy warranty service with the following cases and
corresponding cost of damaged parts replacing and maintenance
service will be charged
（
1
）
Exceed 36 months since the purchase of the product
（
2
）
Can’t provide certificate of purchasing date, and serial
No. of product shows that ex-works term has exceeded 36
months;
（
3
）
Include but not limit to the abnormal service conditions
such as violent knocking, extrusion, drop, liquid
immersion that cause damages;
（
4
）
Fragile label on the device is damaged;
（
5
）
User disassembles this product himself
（
6
）
Force majeure that leads to product damage, such as
earthquake, flooding and lightening stroke;
3. The newly installed parts after maintenance will be repaired free of
charge within 12 months since the installation date.
4. When malfunction occurs, users can choose to send it to our
company to receive maintenance service or to post it to
maintenance points of our company all over the country to be
repaired.
5. Our company does not undertake any responsibilities for losses
caused by abnormal operation; for losses really caused by
product itself, including but not limited to all direct or indirect
losses due to data loss, our company will only undertake
responsibilities within the selling price of products.
