network is very busy, the SMS maybe delay to send by the GSM network, this is normal.
7.
The tracking data on our server will keep 3-6 months, the old data will be deleted.
Trouble Shooting
1.
The tracker auto power off: please confirm the tracker power supply is good, and the fuse on
the VCC line is good.
2.
After power on the tracker, the tracker GREEN LED keep on, and it has not any repose, and
no ring, please confirm the SIM card has been installed properly, the SIM card PIN code is
disable, and the SIM card has enough charge, and the mobile phone can work well in that
place. If the tracker work well the Green LED will flash once every 4 seconds.
3.
If the tracker can not upload location to website, please confirm the SIM card has GPRS
function, and has set the APN or GPRS username & password (call the mobile phone hotline
to confirm it is necessary to set these or not). if the tracker do not move, the tracker will not
upload tracking, try moving with the tracker.
4.
If the tracker can not send back information by SMS, please confirm the SIM card has ID
caller display function and SMS service function, and please read the SMS information of
the tracker sending back, and check the instruction & password is right or not.
5.
When call the tracker, it has ringing, but it will not hang up the calling, please check the
tracker has set the preset phone number, use the preset phone or delete the preset phone
number or let the tracker back to default is OK.
6.
Can not login the platform: use SMS to check the ID of the tracker, and try it again, if not
success please contact us.
7.
After go out the under ground park, some tracking will lost, the GSM and GPS module will
take a few minutes to receive signal and re-locate, some tracking maybe lost, this is normal.
8.
Some time some location point is lost, this is normal, in the transmit process, some point
maybe is lost, but this will not happen very often.
Specification:
GSM Module
SIMCOM 900
GPS Module
Sirf-Star or MTK
GSM Frequency
850/900/1800/1900 MHz
GPS channel
32 channels
GSM / GPS Antenna
Built in
Locate precision
5-20 Meters
GPS Cold Start Time
36 seconds
GPS Hot Start Time
1 second
