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Troubleshooting the PC700 Series Clock

Troubleshooting the
PC700 Series Clock

If the clock doesn’t communicate with the PayClock Online, try these
suggestions:

General Troubleshooting

•

Make sure that all connections are secure and the cable is
intact or the wireless access point is connected.

•

Make sure that the network cable is securely connected to
the Ethernet port on the clock.

•

Make sure the wireless access point is working.

•

Make sure that the clock’s power supply is securely
connected to an electrical outlet.

•

Make sure that the power supply is securely connected to
the clock and the unit is powered up.

PC700 Series Troubleshooting

If after going through each item above you are the clock is still not
communicating with PayClock Online, have the network
administrator or IT person make sure there aren’t any issues with the
network.

Issue

Resolution

The terminal isn’t connecting to
PayClock Online.

If your terminal isn’t connecting
to PayClock Online, use the Test
Connection button. See

Appendix A

for details.

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Summary of Contents for PC700

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Page 2: ...used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or m...

Page 3: ...ne 11 How do I disable daylight savings 12 How do I change the displays time format 12 How do I disable PIN entry for all employees 12 How do I disable Badge entry for all employees 13 How do I disable amount entry for all employees 13 How do I disable transfers for all employees 14 Using the PC700 Series Clock 15 PC700 Series Clock Idle Screen 16 Employee Transactions using Badges 16 Clocking IN ...

Page 4: ...Setup Clock Settings 24 Date Time Setup Date 26 Error Log 27 Relay Settings 28 Test Connection 28 Reset 29 Troubleshooting the PC700 Series Clock 30 General Troubleshooting 30 PC700 Series Troubleshooting 30 Appendix A Testing the Connection to PayClock Online 32 Appendix B Bell Relay Connections 34 Appendix C Access Relay Connections 39 Appendix D Add Edit Delete Bell Events 41 Glossary of Terms ...

Page 5: ...nd a touch panel display for inputting data by employees supervisors or administrators The clock validates that the employee is in the database before recording the transaction The clock offers a large color LCD touch panel that displays employee information along with an audio prompt Upon a successful transaction the display will show the employee s name total worked time In Out status and an aud...

Page 6: ...vity on the clock User friendly design Large easy to read touch panel Comprehensive support agreements minimize technical difficulties Numerous Accessory options further enhance the functionality of your PC700 series clock Accessories Accessories are offered to further enhance your PayClock system Visit http shop lathem com to purchase additional accessories like the ones listed below Badges Badge...

Page 7: ...ort Lathem com provides access to numerous support resources Visit the following link http kb lathem com for additional help or to submit a question You should receive a reply within 24 hours Telephone Support The help desk is available between the hours of 8am and 6pm ET Monday through Friday Please call 800 224 1877 to speak with our help desk ...

Page 8: ...4 Welcome Package Contents Please verify that your package includes ALL of the following items If your package is missing an item please call our help desk at 800 224 1877 Recommended Installation Tools ...

Page 9: ...or it on the network and automatically configure the clock Step 2 After selecting the appropriate installation site use masking tape to hold the included Mounting Template onto the wall Drill holes using the template as a guide Note the bottom of the clock should be about 45 inches from the floor Remove the Template from the wall and install the included mounting screws Install the three larger sc...

Page 10: ...nge and display them in a list Note Make sure the WiFi Enabled is set to Yes Select the desired Wi Fi connection from the list The Enter Passcode screen will display with a keypad Using the master buttons to select upper case letters lower case letters numbers or symbols enter the passcode for the wireless network Note You may need to contact your network administrator for the wireless passcode in...

Page 11: ...Hang the clock on the wall aligning the three keyholes on the rear of the enclosure with the three protruding screw heads and then pressing downward on the clock housing until it lowers onto the screws Screw the small Screw into the hole of the tab from the small L shaped bracket at the bottom of the enclosure This will fasten the clock to the wall and keep it from being easily removed When finish...

Page 12: ...00 series clock The PC700 series clock must be added to PayClock Online first otherwise the connection will fail Log into PayClock Online and go to Clocks Manage Clocks in the navigation list Click New and the Select Clock Type window will open Select PC700 from the drop down list and click OK The clock properties will display on the right Then enter a name for the clock under Device Nickname From...

Page 13: ...h access to the internet At the PC700 press the Admin button Enter the administrator PIN and press Enter Press Sync Now the clock will connect over the internet to PayClock Online After connecting the data will be downloaded to the clock and it will be ready for use When complete a green icon will show on the clock s display identifying it is to the internet The clock will be operational and ready...

Page 14: ... on Allow Amounts Amount entry is turned on Maximum days to store registrations on clock Is set to 90 days Send Date Time on poll or update Is turned on Send worked hours and benefit time after poll Is turned on How do I change the time zone From the clock touchpad press the Admin button Enter the administrator password PIN and press the Enter button The Administrator Main Menu screen will display...

Page 15: ...rmat From the clock touchpad press the Admin button Enter the administrator password PIN and press the Enter button The Administrator Main Menu screen will display Press Date Time Setup The Date Setup screen will display Under Time Display Format press either the 12HR or 24HR The screen will refresh with the newly selected option When finished press the back button until you have returned to the d...

Page 16: ...ys time format Log into PayClock Online and go to Clocks Manage Clocks in the navigation list Select the desired clock from the list and click on the Settings tab Under Time Format select the desired format Click Save The clock will update itself at the next update interval How do I disable PIN entry for all employees The clock will display Not Authorized if an employee tries to use a PIN Log into...

Page 17: ...ettings tab Under Validation Types uncheck the Badge Entry option Click Save The clock will update itself at the next update interval How do I disable amount entry for all employees The Enter Amounts button will not display on the clocks touchpad when Allow Amounts is disabled Log into PayClock Online and go to Clocks Manage Clocks in the navigation list Select the desired clock from the list and ...

Page 18: ...e clocks touchpad when Allow Transfers is disabled Log into PayClock Online and go to Clocks Manage Clocks in the navigation list Select the desired clock from the list and click on the Settings tab Under Features uncheck the Allow Transfer option Click Save The clock will update itself at the next update interval ...

Page 19: ...t of the clock When the badge is near the clock a confirmation beep will sound a text message will appear a custom audio message may be played and the oval target area will turn either green or red indicating a good or bad transaction The clock will display an error message if you scan a badge that has not yet been assigned to a specific employee in PayClock Notice The clock utilizes an internal a...

Page 20: ... Badges Employees can record transactions or view total information by presenting a badge Clocking IN Out Move the badge over the badge reader symbol below the illuminated oval target area on the front of the clock When the badge is in close to the clock a confirmation beep will sound a text message will appear a custom audio message may be played and the oval target area will turn either green or...

Page 21: ...umeric key pad enter the value for the amount and press Enter A confirmation screen will display showing the showing the amount entered for the employee Viewing Totals Press the View Totals button on the touch pad of the clock Move the badge over the badge reader symbol below the illuminated oval target area on the front of the clock When the badge is in close to the clock a confirmation beep will...

Page 22: ...ing the showing the department into which the employee transferred Amount Entries Press the Enter Amounts button on the touch pad of the clock The Enter PIN screen will display Using the numeric key pad enter the employee s PIN number and press Enter A confirmation beep will sound The Enter Amt screen will display Using the numeric key pad enter the value for the amount and press Enter A confirmat...

Page 23: ...the illuminated oval target area on the front of the clock The Select an Employee screen will display Viewing Punches At the clock press the Supervisor button The Enter PIN screen will display Using the numeric key pad enter the supervisors PIN number and press Enter or move the supervisors badge over the badge reader symbol below the illuminated oval target area on the front of the clock At the S...

Page 24: ...add the punch The added punch will display on the screen and will be added to the timecard When finished press the button to return to the default screen Viewing Totals At the clock press the Supervisor button The Enter PIN screen will display Using the numeric key pad enter the supervisors PIN number and press Enter or move the supervisors badge over the badge reader symbol below the illuminated ...

Page 25: ... button to return to the default screen Override Lockout At the clock press the Supervisor button The Enter PIN screen will display Using the numeric key pad enter the supervisors PIN number and press Enter or move the supervisors badge over the badge reader symbol below the illuminated oval target area on the front of the clock At the Select an Employee screen press the button of the desired empl...

Page 26: ...on and using the numeric key pad enter the new PIN for the selected employee and press Enter At the confirmation screen select Yes to change the PIN When finished press the button to return to the default screen Delete PIN Press the Delete PIN button At the confirmation screen select Yes to delete the PIN When finished press the button to return to the default screen Disable PIN Entry Press the Di...

Page 27: ...resent the badge when prompted At the confirmation screen select Yes to change the Badge When finished press the button to return to the default screen Disable Badge Entry Press the Disable Badge Entry option You know Badge entry is disabled when there is a check in the box When finished press the button to return to the default screen Administrator Functions The clock has one administrator The ad...

Page 28: ...nistrator mode at the clock press the Admin button The Enter PIN screen will display Using the numeric key pad enter the administrator PIN number and press Enter The Administrator Main Menu screen will display Press Device Information The Device Information screen will display Press the Check for Updates button Please be patient this may take a few minutes When finished press the center of the scr...

Page 29: ...een will display Using the numeric key pad enter the address you want to assign to the clock and press OK When finished press the back button until you have returned to the default screen Network Setup WiFi This option is used to select and connect to a WiFi access point From the PC700 touchpad press the Admin button Enter the administrator password and press Enter The Administrator Main Menu scre...

Page 30: ...creen will display Using the numeric key pad enter the administrator PIN number and press Enter The Administrator Main Menu screen will display Press Date Time Setup The Date Setup screen will display Press the Time Zone button The Choose Time Zone screen will display Using the up and down arrow keys select the desired time zone and click OK When finished press the back button until you have retur...

Page 31: ... Setup The Date Setup screen will display Under Time Display Format press either the 12HR or 24HR The screen will refresh with the newly selected option When finished press the back button until you have returned to the default screen Error Log This menu item displays any errors that the clock may have experienced To enter administrator mode at the clock press the Admin button The Enter PIN screen...

Page 32: ...e to sound the signaling device The Schedule button will display if Signal is selected Press Schedule and enter the bell events Up to 100 events can be programmed Select the duration to for the relay By default it is set at 5 seconds Use the Test button to activate the on board relay to test the connection When finished press the back button until you have returned to the default screen See Append...

Page 33: ...nter administrator mode at the clock press the Admin button The Enter PIN screen will display Using the numeric key pad enter the administrator PIN number and press Enter The Administrator Main Menu screen will display Press Reset The Clock Reset screen will display Press the Reset Clock button At the confirmation screen press Yes if you are sure you wish to reset and clear the clock The clock wil...

Page 34: ...ccess point is working Make sure that the clock s power supply is securely connected to an electrical outlet Make sure that the power supply is securely connected to the clock and the unit is powered up PC700 Series Troubleshooting If after going through each item above you are the clock is still not communicating with PayClock Online have the network administrator or IT person make sure there are...

Page 35: ... double green arrows on the display representing This represents that the clock is connected to the internet and PayClock Online Why does the clock show Punch Accepted instead of Punch In or Out when an employee punches The clock lost the connection to the internet so it displays Punch Accepted The clock must have a connection to the internet to determine if a punch is In or Out Check to see if th...

Page 36: ...his test will verify the internet connection access to the internet through the required ports and the connection to the PayClock Online service With the clock powered up and connected to the network tap the Admin button and enter the administrator PIN The Administrator Menu screen will display Tap Test Connection Test 1 Internet connection test Pass The test cycle will move to the port test Fail ...

Page 37: ...ry of the test Fail What should I do if this test fails Open the listed port s to Inbound Outbound traffic Contact your IT department to open the listed port s to traffic Notes The internet test will attempt to ping www google com If ping is disabled on the network a false test result could be displayed and may require you to involve your IT department or someone familiar with your network It may ...

Page 38: ...s NO Normally Open COM Common NC Normally Closed Bell Relay Connections When you are connecting to a signaling device make sure you have the following skills Understand basic wiring principles and techniques Can interpret wiring diagrams Have circuit wiring experience Note The wiring must be installed in accordance with national and local electrical codes To connect the signaling device Unplug the...

Page 39: ...plices should be done externally See the following diagrams for details Important Relay contacts provide no power for signaling devices The relay is a dry contact closure rated 2 amps at 24VDC or 120 VAC Connecting a device or series of devices that draw more than the rated amperage from the clock will result in serious damage It is recommended to use the optional RB8 Relay Booster Box to control ...

Page 40: ...36 Appendix B Bell Relay Connections PC700 PC700 PC700 ...

Page 41: ...Appendix B Bell Relay Connections 37 PC700 PC700 ...

Page 42: ... Relay Connections Important Connecting the PC700 to a public address PA system requires the use of an external Tone Generator Contact your PA supplier to acquire an appropriate Tone Generator for your system PC700 PC700 ...

Page 43: ... clock connector Connect the wires from the door access device to the screw clocks Plug the clock connector into the socket on the PC700 Only one 1 wire should be inserted into the clock block positions NO and COM all wire splices should be done externally See the following diagrams for details Important Relay contacts provide no power The relay is a dry contact closure rated 2 amps at 24VDC or 12...

Page 44: ...40 Appendix C Access Relay Connections Wiring for Door Access Control System PC700 PC700 ...

Page 45: ...Signal under the Mode Settings The button will change to blue identifying it s enabled Press Schedule under Signal Events The Signal Event Schedule screen will display Press Event The Edit Event screen will display Using the up and down arrow keys select the desired hour minute and AM PM for the bell event Press the buttons for the desired days of the week a check will display in the box identifyi...

Page 46: ... programmed event will display in the list When finished press the back button until you have returned to the home screen Deleting a Bell Event From the PC700 touchpad press the Admin button Enter the administrator PIN and press Enter From the Administrator Main Menu press Relay Settings The Relay Settings screen will display Press Schedule under Signal Events The Signal Event Schedule screen will...

Page 47: ...ws you review the device information set up the network communications set the time date review an error log and reset the clock to the factory defaults Supervisor An employee configured as a supervisor will have the ability at the clock to view and edit employee punches add new employees send messages and override shift lockouts ...

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Page 49: ...1 E Employee transactions using a PIN 17 Employee transactions using badges 16 F Features Specifications 2 G Getting Help 2 I Install the PC700 Series Terminal 5 P Package Contents 4 PC700 Series Terminal Idle Screen 16 S Supervisor Transactions 19 Sync Now 24 T Troubleshooting 30 U Using the PC700 Series Terminal 15 W Wi Fi Connection 6 ...

Page 50: ...he product must be shipped in its original carton or equivalent fully insured with shipping charges prepaid Lathem will not assume any responsibility for any loss or damage incurred in shipping 6 WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY Except only the limited express warranty set forth above the products are sold with no expressed or implied warranties of any kind and the implied warrantie...

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