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Factory Repair Service
Larscom provides factory repair service at reasonable rates. Equipment covered
by the warranty is repaired at no charge. (See warranty for details.) Equipment
not under warranty is subject to a nominal repair charge. Contact Larscom
Customer Service for a return authorization number (RA#) to expedite handling
and repair of returned equipment. Prepare equipment for shipping as described
below and send it by insured carrier to:
Larscom Incorporated
Attn: Repair Department , RA#__________
4600 Patrick Henry Drive
Santa Clara, CA 95054
Include the following information with returned items:
•
Return authorization number. (Contact Larscom Customer Service.)
•
Part number and serial number.
•
Detailed description of malfunction, including self-test results if
applicable.
•
Names and phone numbers of persons familiar with the trouble
symptoms.
•
Complete return address. (P.O. Box numbers should not be used.)
•
Purchase order number and billing address.
Authorized Canadian Maintenance Facility
For service in Canada, prepare equipment as described above and send it by
insured carrier to the Larscom Canadian Maintenance Facility:
Axel Johnson / Brians Controls
294 Watline Avenue
Mississauga, Ontario, Canada L471PA
Chapter 9
ACST-0351-005
Maintenance
June 1996
9-6