Lantronix
SM24TBT2DPA Install Guide
33737 Rev. L
Page
35
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38
Record Device and System Information
After performing the troubleshooting procedures above, and before calling or emailing Tech Support, record as
much information as possible in order to help the Tech Support Specialist.
Record Model name: ______________________________ SN: ____________________________________
LED Status: _______________________________________________________________________________
_________________________________________________________________________________________
__________________________________________________________________________________________
Current Alarm data and alarm history: ___________________________________________________________
Power Supply used : __________________________________________________________________________
Your Lantronix service contract number: _________________________________________________________
Describe the failure: _________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
Describe any action(s) already taken to resolve the problem (e.g., changing DIP switch setting, etc.):
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
The model # and serial # of all other Lantronix products in the network: _______________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
Describe your network environment (layout, cable type, cable distance, etc.): ____________________________
_________________________________________________________________________________________
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Any previous Return Material Authorization (RMA) numbers: ________________________________________
List Lantronix or third-party equipment in the network (e.g., PCs, servers, switches, routers, or hubs, remote
devices (camera, etc.), SFPs, etc.): ___________________________________ _________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
