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Lantronix
SMxTAT2SA Install Guide
33716 Rev. L
26
Recording Device and System Information
After performing the troubleshooting procedures, and before calling or emailing Technical Support, please
record as much information as possible to help the Tech Support Specialist.
1.
Select the SMxTAT2SA
Configuration
>
System
>
Information
menu path. From the CLI, use the
show
commands needed to gather the information below or as requested by the Tech Support Specialist.
2.
Record SMxTAT2SA
Model Information
: Model Name: _________________________________________________
Hardware Version: __________________________ Mechanical Version: __________________________________________
Firmware Version: ___________________________ System Date: _________________________________________________
3.
Record the
LED
Status: ______________________________________________________________________________________
________________________________________________________________________________________________________________
4.
Provide additional information to your Tech Support Specialist. See the “Troubleshooting” section above.
Your Lantronix service contract number: _____________________________________________________________
Describe the failure: ______________________________________________________________________________________________
____________________________________________________________________________________________________________________
A description of any action(s) already taken to resolve the problem (e.g., changing mode, rebooting, etc.):
____________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________
The serial and revision numbers of all involved Lantronix products in the network:
_____________________________________________________________________________________________________________________
A description of your network environment (layout, cable type, etc.): ______________________________________________
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
The device history (i.e., have you returned the device before, is this a recurring problem, etc.): ____________________
______________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: ______________________________________________________
Device Label
Box Label