After-sale Service
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6. Description on After-sales Services
6.1 Pre-sales Services (Technical Consultation)
LAMP Tech provides pre-sales consulting services to its customers. The main purpose of pre-sales
services is to assist customers in engineering planning and system requirements analysis, so that our products
can meet the needs of users to the greatest extent, and at the same time enable customers to maximize the
overall economic benefits.
6.2 After-sales Services
Shenzhen LAMP Tech has established a complete engineering file for each project, has a technically
competent engineering team, and is equipped with professional maintenance personnel to provide customers
with after-sales services and respond to customer needs. We provide a free warranty and lifetime warranty for
all products that have already been delivered. During the free warranty period, all faults caused by component
quality or production and installation processes can be unconditionally repaired free of charge. However, the
failure caused by violation of the regulations or some irresistible external factors (such as power supply
parameters exceeding the standard, lightning strikes, etc.) is not included in the free warranty, and the service
fee is charged as appropriate.
一、
Warranty period:
The product is warranted for one year from the date of shipment from the factory. During the warranty
period, the product is faulty and is repaired free of charge by the technical staff of the company for normal use
(used in accordance with the product manual and its precautions).
二、
Warranty scope:
LED modules, switching power supplies, control systems and other major accessories (products not
purchased directly from our company are not covered by this warranty).
三、
Warranty method:
Send to repair, by express mail or other means.
四、
Response speed
1. Send to repair: The repair service shall be performed within 24 hours after receipt of the repaired product
and sent back to the repairer or to a trained third party authorized by LAMP Tech for repair.
2. Telephone or network: Contact the user within 2 hours and provide a solution within 8 hours.
3. On-site maintenance (only for customers in China). According to the maintenance requirements, the
response shall be within 48 hours in Guangdong province and within 72 hours outside Guangdong province.
In case of special circumstances, both parties shall solve the problems through friendly consultation.
