LaMetric Time User Manual Download Page 73

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7. Customer support

In case of issues that are not described in current User Guide and on our

website

, you can:

●

[email protected]

● Send us an email through the smartphone app (we recommend to use this option).

7.1 Grab LaMetric Time log files (iOS app)

If you have an issue

tap

Account

in the bottom right corner

2.Tap

Support

to continue

Summary of Contents for Time

Page 1: ... LaMetric Time User guide v 2 0 24 ...

Page 2: ...ot Available 4 1 3 Add another device 4 2 Basic apps configuration 4 2 1 Clock 4 2 2 Weather 4 2 3 Radio 4 2 4 Stopwatch 4 2 5 Timer 4 3 Apps management 4 3 1 Apps reordering 4 3 2 Apps duplicating 4 3 3 Apps removing 4 4 Working modes 4 4 1 Click to scroll apps 4 4 2 Auto Scroll apps 4 4 3 Show one app 4 4 4 Schedule mode 4 5 Install apps from LaMetric Appstore 4 6 Streaming music on LaMetric Tim...

Page 3: ...otifications 5 6 1 Operating system notifications 5 6 2 Errors notifications 6 Create Apps for LaMetric 6 1 Getting started 6 2 Indicator Apps 6 3 Button Apps 6 4 Notification Apps 6 5 Create App using Template 6 6 App Status 6 7 Searching and creating icons 7 Customer support 7 1 Grab LaMetric Time log files iOS app 7 2 Grab LaMetric Time log files Android app 7 3 Grab Android smartphone log file...

Page 4: ... LaMetric Time 1 Screen 2 Ambient Light Sensor 3 Left navigation button 4 Action button 5 Right navigation button 6 Micro USB connector 7 Audio out 8 Speaker 9 Volume down 10 Volume up 11 Speaker 12 On Off 3 ...

Page 5: ...irect sunlight 4 Avoid exposure to liquids or damp do not use the device in the rain in the street at higher humidity near bodies of water etc Avoid penetration of liquids or moisture since this may cause a short circuit 5 Avoid any mechanical pressure on the screen Protect the screen from objects that may scratch or damage it 6 Do not put objects on your LaMetric Time 7 Do not place your device o...

Page 6: ... LaMetric screen and you will see an invitation to setup It means that your device is waiting while you configure it via the mobile app 3 2 Step 2 Download smartphone app Visit go lametric com from your smartphone to download iOS or Android app 3 3 Step 3 Register and configure the device 3 3 1 Registration At first you should create an account that will be connected to your device so nobody else ...

Page 7: ...ord Confirm password on the last field 3 Tap Sign up to proceed with the registration process 4 Check your email for the activation email and click Activate account 5 Now go back to LaMetric Time app and configure your LaMetric Time 6 ...

Page 8: ...1 1 0 Android client 1 0 8 Closed Wi Fi networks with WPA WPA2 Enterprise security since firmware 2 0 16 iOS client 2 3 1 Android client 2 3 1 currently only Protected Extensible Authentication Protocol PEAP with EAP Password EAP PWD authentication method is supported Now you can start to configure your device 1 Make sure LaMetric is ready Look at LaMetric it should be waiting for connection from ...

Page 9: ...If you use iPhone just press the Home button on your smartphone and go to your iPhone s Wi Fi settings Choose network with the name which you see on LaMetric Come back to LaMetric Time application 8 ...

Page 10: ...tric in the Wi Fi list Come back to LaMetric Time application 3 In LaMetric Time app connect LaMetric to home office Wi Fi network Select your home or office Wi Fi network which you usually use to connect LaMetric to and enter the password Tap Set up in the right corner on iPhone or tap Next on Android smartphone to continue 9 ...

Page 11: ...h to connect your LaMetric to the hidden Wi Fi access point please choose Other network like on the following screenshot If you wish to connect you LaMetric to Enterprise network you ll need to enter username and password 10 ...

Page 12: ...ratulations your LaMetric is ticking now You can press the Right or Left navigation button to switch between basic apps as well But this is not the end You might want to continue device configuration and make it show other information You just need to tap Go when the screen that you see below appears 11 ...

Page 13: ...ns iOS Android Android 10 Pop up message about no Internet access When you configure your LaMetric Time on Android 10 device a pop up message about no Internet access will appear Follow the next steps to get access your LaMetric Time device LMXXXX 1 Go to your Android settings and tap Network Internet 12 ...

Page 14: ...2 Tap Wi Fi 3 Tap the unique WiFi name which you see on you LaMetric time device LMXXXX 13 ...

Page 15: ...4 When you see the pop up message LMXXXX has no internet access tap on it 5 And in the next notification tap Yes to stay connected to LMXXXX network 14 ...

Page 16: ... app or how to 4 5 Install Update apps from the LaMetric Store 3 3 3 Errors of the configuration process If for some reason you can not configure your device select a possible case among following depending on the screen that arises 1 If you see this screen it means that configuration process was interrupted and not completed 15 ...

Page 17: ...her Wi Fi password has not been recently changed Tap Try again and enter a correct password 3 The error that you see on a screen below may appear because of some settings of your Wi Fi router At first try to reboot your router If it does not work you should check MAC Address Filter on your router it should be off If it is on you need to add to this filter MAC Address that you see on the screen and...

Page 18: ...tings and solve the problem 4 If you see the following screen make sure that your Wi Fi network has access to the Internet and contact your Internet service provider if necessary 5 If you see the following screen try to configure LaMetic again Read 3 3 2 Configuration to find out how to do it 17 ...

Page 19: ...pport 6 If a screen which you see below appears make sure that you have bought your LaMetric in official points of sale If yes please contact support You can find more information about support in 8 Customer support 7 This error may arise when time settings on your smartphone are incorrect Check it and try again 18 ...

Page 20: ...hould use mobile application under correct account or reset LaMetric to factory defaults to register it under the other account 9 If a connection between your device and smartphone was lost you should connect to LaMetric again Read the second point of 3 3 2 Configuration to do it 19 ...

Page 21: ...n your smartphone is not the same as was chosen to connect LaMetric to Tap Got It and connect your smartphone to the right one 11 If the problem arises because additional settings on your router are required you will be headed to the following screen 20 ...

Page 22: ...ur router settings or if you are attempting to connect through a guest hotel or public network with AP client isolation you will be unable to set up your LaMetric If you are attempting to connect through a Wi Fi extender please check your extender settings You will need to disable AP isolation on your Wi Fi extender before setting up LaMetric to work with your Wi Fi network 4 Configuration via the...

Page 23: ...ou can configure basic apps such as 4 2 1 Clock 4 2 2 Weather 4 2 3 Radio 4 2 4 Stopwatch 4 2 5 Timer as well as make 4 6 Device Settings 4 3 Apps management 4 5 Install apps from LaMetric Store 4 1 2 LaMetric is Not Available When you see the screen with not available LaMetric it means that device and smartphone cannot connect to each other Tap on LaMetric to find out the reason of the problem 22...

Page 24: ...oose one depending on what LaMetric shows on the screen Look at your device 1 If you see it means LaMetric lost Wi Fi it may happen when the device was moved to another place Tap on the same image on the screen then click on Setup and begin configuration process from 3 3 2 Configuration 23 ...

Page 25: ...ght be several reasons for this Maybe Wi Fi network on your smartphone is not the same as was chosen to connect LaMetric to Tap Got It and connect your smartphone to the right one If the problem arises because additional settings on your router are required you will be headed to such screen 24 ...

Page 26: ...onnect through a guest hotel or public network with AP client isolation you will be unable to set up your LaMetric If you are attempting to connect through a Wi Fi extender please check your extender settings You will need to disable AP isolation on your Wi Fi extender before setting up LaMetric to work with your Wi Fi network If there was an incorrect time on your LaMetric at first you should try...

Page 27: ...pplication is updated to the latest version Update LaMetric mobile application from App Store or Play Market and try to connect your smartphone to LaMetric again 3 If you see on your device you have possibly reset it recently Tap this image on the screen then click on Setup 26 ...

Page 28: ...tion 4 If you see nothing on LaMetric it is turned off and you need to turn it on to configure it 5 If you are not sure what your device shows because you do not see it choose I don t see LaMetric When you are near LaMetric try to check if LaMetric available again 27 ...

Page 29: ...ble 4 1 3 Add another device If you have more than one LaMetric you have more opportunities You can manage several LaMetric from the same mobile application To start using one more device please tap on the right top side of Manage Devices screen To set up new LaMetric you should start configuration process again Read 3 3 2 Configuration 28 ...

Page 30: ...apps configuration 4 2 1 Clock Use this app to track time date or set an alarm 1 Change app name Go to Name and change an app name if you wish 2 To set alarms via app go to Clock app settings and choose Alarms 29 ...

Page 31: ...ap Add alarm now you can set time the alarm will play sound day it will repeat or enable Wake up with Radio Select days Make sure you saved alarm configuration Tap Save in the right top of the screen 30 ...

Page 32: ...To add more alarms tap Add alarm You can remove or edit alarms Tap Edit to start Tap red circle to remove the alarm 31 ...

Page 33: ...can also set an alarm directly on LaMetric To do this read 5 2 1 Using apps 3 Select Time Zone If Automatic timezone option is turned off option to choose the tim e zone from the list appears Tap Timezone and choose one from the list or search it in the top field 4 Change clockface to personalise your LaMetric Time 32 ...

Page 34: ... on holidays To get relevant data please select your region in the App Settings Turn 24 Hours on and the time will be displayed in the mode of 24 00 or turn it off to see the time in the mode of 12 hours AM PM Switch Day of Week on and LaMetric will show you it on the bottom of the screen as highlighted indicator The option Week starts on Monday allows to tread first day as Monday First day by def...

Page 35: ...6 Select notification to set up Chime clock 34 ...

Page 36: ...eps chime clock will notify and beats every hour If you want to know time in another time zone too you should duplicate Clock app Read 4 3 2 Apps duplicating to know how to do this 4 2 2 Weather Use this app to display the real time weather information on your LaMetric as well as the weather forecast for current and next day 35 ...

Page 37: ...k 2 Select the city If Autodetect location is enabled LaMetric Time will show the weather at your location You can change it to track the weather at other locations make this option off and choose a city you wish Tap City and use Search on the top field to choose the city in which you wish to know the weather 36 ...

Page 38: ...c Time screen 4 Set measurements You can tap Temperature to choose either celsius or fahrenheit should be shown Swipe up and tap Speed to choose either km h mph m s or kt Choose Milibars mmHg or inHg for Pressure Choose km or miles for Visibility 4 2 3 Radio Use this app to listen to your favorite radio stations among more than 3000 available 37 ...

Page 39: ... Select favorite radio stations Tap Radio Stations There are a few stations in the list by default Tap in the right top side to add a new station to your list Use search or choose among available stations from the list Use genres of music to make your search easier 38 ...

Page 40: ...ou may add the stream URL and the name of the radio station you wish to add Enjoy the music 3 Display artist and song title while the radio is playing 4 Use Next Play and Stop buttons on the screen to manage Radio app You may also turn the radio on or off or switch to another radio station directly on LaMetric Time Please read 5 2 1 Using apps 5 To delete radio station from your list swipe left on...

Page 41: ...d Reset buttons on the screen to manage Stopwatch app You can also make the same actions directly on LaMetric Time Press the Action button to start press it again to make a pause Long press of the Action button will wipe all settings and will return to the beginning 4 2 5 Timer Use this app to count seconds in reverse order to zero and to know when a time that you have set is over You may use this...

Page 42: ...start a countdown press it again to make a pause Long press of the Action button will return to the time that was set at the beginning At the end of the countdown you will hear a beep It means the time that was set is over 4 3 Apps management On the screen with apps you can duplicate remove or reorder apps 4 3 1 Apps reordering Apps order on LaMetric Time is the same as on mobile application To ch...

Page 43: ...ears above then drag it there You ll get the same app on the screen and may manage it Such basic apps as Weather Radio Stopwatch and Timer can not be duplicated 4 3 3 Apps removing Tap the app you wish to remove and hold while Delete appears above then drag it there 42 ...

Page 44: ...me screen use the Mode Switcher on the bottom of the screen with apps Select work mode by swiping right or left 4 4 1 Click to scroll apps If you want to change apps on the screen of LaMetric Time using the navigation buttons on the device choose Click To Scroll Apps This mode should be used mostly when LaMetric Time stands on your desk and is used for your own necessities To switch between apps o...

Page 45: ...ble for everyone Track the information you need Please note that Radio Stopwatch and Timer will not be displayed in this mode Sometimes it may be necessary to hide some apps in this mode You may wish to make only a few of them visible while scrolling for example just Clock and Weather To do that drag app icon to the bottom bar on top of the crossed eye icon If you wish to make the hidden app visib...

Page 46: ...to make app stay 2 or 3 times longer than others Just drag to the corresponding eye icon 2x or 3x 4 4 3 Show one app If there is a necessity to display only one app and do not change it on the screen choose Show one app 45 ...

Page 47: ...omers in shops malls restaurants hotels and other public places and want to prevent apps scrolling 4 4 4 Schedule mode Schedule mode allows you to show apps at certain time Drag an app to schedule when it will be shown on LaMetric Time Follow further steps to select time and date a certain app will be shown Select the day of week to repeat In the app list you ll see which ones were scheduled 46 ...

Page 48: ... you can install new apps from the Appstore More apps more opportunities To install new app tap button LaMetric Appstore opens and you can choose an app you wish to install To do this just tap Add Select among categories of apps All Weather Business etc on the top of the screen 47 ...

Page 49: ... LaMetric Developer Read more about LaMetric Developer in 7 Create Apps for LaMetric Click on the app you are interested in to review the description and get how it works You will also find out such information as version of an app its rating and app developer Tap Contact Developer to send him an email if needed 48 ...

Page 50: ...ing Stream music Spotify Connect or Radio app Read more about Radio app here 4 2 3 Radio It is possible to switch between Radio Stream Music and Spotify with long Action button press while music is paused short Action button press To get started go to the list of apps at your LaMetric Time app and choose Phone 49 ...

Page 51: ...g to music you may need to change loudness To do this just press the Volume up or Volume down buttons on the left side of the device Enjoy the music from two speakers and visualization of the sound on the device Listen out loud with Spotify Connect 1 Connect your LaMetric Time to your wifi network 2 Open up the Spotify app on your phone tablet or laptop using the same wifi network 3 Play a song an...

Page 52: ...and your LaMetric Time smartphone app is up to date as well Please note that your phone must have Bluetooth Low Energy hardware All iPhones since version 5 already have it If you use Android please check your phone s tech specs To get started go to the list of apps at your LaMetric Time app and select Phone Choose Notifications Follow the next steps to enable notifications Make sure your private m...

Page 53: ...Go to your phone settings to enable Bluetooth Accept Bluetooth pairing request Select sound for your notifications from the available list 52 ...

Page 54: ...Filter what notifications to see on your LaMetric Time 53 ...

Page 55: ...en brightness automatically depending on current light conditions using the built in ambient light sensor If your LaMetric Time is powered from the computer via USB brightness and volume of the device will be limited 4 8 2 Screen Saver This option will be useful for the ones who use LaMetric Time at the bedside Screen Saver is used to decrease distraction at night The brightness of the display is ...

Page 56: ... light on in a room If you chose the option Time based you will be able to set start and end time for Screen Saver Please note that Screen Saver becomes available only if Auto Brightness is enabled For the screensaver you can select Clock app or just blank display 4 8 3 Text animation You can choose the style of text animation to make it more suitable for you Go to Settings Text Text Animation iOS...

Page 57: ...comfortable speed of text 4 8 5 Volume control Go to Settings Volume and drag the slider left or right to select a suitable volume Minimum volume is to the left maximum to the right Changing volume directly on LaMetric Time is possible too with the help of Volume up and Volume down buttons If your LaMetric Time is powered from the computer via USB brightness and volume of the device will be limite...

Page 58: ...8 7 Language and region Select your country to get relevant data for Holidays Clockfaces 4 8 9 Software update To check a new available firmware and update it go to Settings Software update Install now 57 ...

Page 59: ...N is a serial number of the device Further data on the list the system information about the device 4 8 11 Privacy Go to Settings Privacy and turn on Share LaMetric Time Analytics and Share Crash Reports to make server receive technical information about your device and help LaMetric team to resolve arisen issues faster 58 ...

Page 60: ...4 9 Account management Change name email or password in your LaMetric Time app Account menu Tap and hold on the device to remove or rename it To delete your account and all data follow the next steps 59 ...

Page 61: ...nect LaMetric Time to a power outlet via USB cable and power adapter Press the On Off button to start up your LaMetric Time If your LaMetric Time is powered from the computer via USB brightness and volume of the device will be limited 60 ...

Page 62: ...f buttons directly on LaMetric Time Clock You can set an alarm directly on LaMetric Time To see alarm configuration whether alarms are on or off and what time was set use short press on the Action Button when you see current time on your device if you press it again you will be moved back to clock Long press on Action Button will disable all alarms Then while you see Add alarm screen press and hol...

Page 63: ...n Action Button After you have changed all you needed press and hold a few seconds the Action Button to confirm the configuration After that short click on Action Button to return to the current time If you will not perform any actions in edit mode it will return to current time automatically after 15 seconds To dismiss alarm press and hold the Action button when the alarm is active DISMISSED noti...

Page 64: ... show you the weather for today Use the short press again to see the weather forecast for tomorrow Radio Use the Action button to turn Radio on or off and switch to another radio station A short press of the Action button while Radio app is on LaMetric Time screen turns the radio on There appears the name of the radio station on display To switch to another station press and hold the Action button...

Page 65: ... REBOOT or MOUNT by clicking on Left or Right navigation button When RESET message appears press the Action button to reset your device to factory default settings Now you can create another account to connect your LaMetric Time to and configure it If you see RESET message on the screen but you are not sure you wish to reset the device press the Left or Right navigation button When REBOOT message ...

Page 66: ...e via USB Follow a few easy steps to update software 1 Connect device to PC using USB cable 2 Start device in Recovery mode press and hold Volume Up button and short press the On Off button at the same time 3 Mount mass storage navigate in Recovery mode to MOUNT using Left or Right navigation buttons and confirm with Action button 4 PC should detect new mass storage device and LaMetric Time will b...

Page 67: ... file update err txt will be created on the disk To check the error mount disk again and open the file to find out the reason of failure 5 6 Device notifications LaMetric Time will always notify you if something goes wrong or some of your actions are needed 5 6 1 Operating system notifications If you see on LaMetric Time your device is waiting while you configure it via the mobile app To configure...

Page 68: ...es press the Action button you got new notification from an app on your LaMetric Time 5 6 2 Errors notifications your smartphone has disconnected from LaMetric Time To connect LaMetric Time to smartphone again please read the second section of 3 3 2 Configuration LaMetric Time lost Wi Fi To connect your device to the last Wi Fi network use the short press of the Action button If the device was mov...

Page 69: ...ontact our support team You can find more information about support in 8 Customer support an app doesn t work This may happen because of incorrect settings of some app for example for Facebook Fan Counter you possibly used an account that is not valid Try changing settings of the app or contact app developer to solve this issue this app needs the Internet For example Radio app will not work withou...

Page 70: ...ying an information that lets you know where you are in reaching your goal For example if you are losing weight or collect money for some great purchase you will always know your current situation Sparkline use for displaying trends for instance to know how your sales increased during a current year 2 Select communication type If you select Poll LaMetric will update data by polling your server if ...

Page 71: ...scription for it and enter redirect URL Save an app Open your saved app to see app info there you ll find Client ID and Client Secret that you can use in OAuth2 authentication flow to access API on https developer lametric com api v2 6 5 Create App using Template Go to Samples choose a sample and click on Create Using Template to create your own app basing on templates 6 6 App Status Each new app ...

Page 72: ...If there is no suitable icon for your app you may create it by yourself Just go to Create New draw an image or create an animation enter its name save and that s all 71 ...

Page 73: ...ide and on our website you can Contact us by email support lametric com Send us an email through the smartphone app we recommend to use this option 7 1 Grab LaMetric Time log files iOS app 1 If you have an issue tap Account in the bottom right corner 2 Tap Support to continue 72 ...

Page 74: ...3 Select LaMetric Time device you have a problem with 4 Tap Yes if you want to send device information 73 ...

Page 75: ...5 Send device information which can help fix the issue 7 2 Grab LaMetric Time log files Android app 1 If you have an issue open Manage Device screen and tap menu icon as on the screen below 74 ...

Page 76: ...r tap The issue is not related to LaMetric 4 If you select The issue is not related to LaMetric the screen with email application opens Explain the problem and send 5 If you select LaMetric Time you have a problem with then choose whether to send device information or not 75 ...

Page 77: ...se No an email without this information will be sent Write your message in email application and send 7 3 Grab Android smartphone log files If you are on Android you have the ability to attach smartphone log files to your LaMetric Time bug reports Just follow the next steps to do this 1 Go to your LaMetric Time app settings 2 Then go to your account 76 ...

Page 78: ...3 Tap to Troubleshooting 4 Switch on Grab Application Logs 77 ...

Page 79: ... your case again 6 Go to your LaMetric Time app settings again and tap Support 7 Select LaMetric Time device you have a problem with 8 Send device information which can help fix the issue now you can send Android logs too 78 ...

Page 80: ...Our support team will do their best to reply as soon as possible and solve your problem 8 Regulations 8 1 CE This device complies with CE All certificates can found here 79 ...

Page 81: ...different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Changes or m...

Page 82: ...uired by practices established for your country For information on recycling this product and where you can drop off your waste equipment for recycling please contact your local authorities your household or waste disposal service 9 Warranty Warranty period is 12 months from the date of retail purchase Warranty is applicable only to the original purchaser Visit lametric com to view download and pr...

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