Lakeshore 336, User Manual

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8.14.2 Return of Equipment 165
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If you wish to contact Service or Sales by mail or telephone, use the following:
8.14.2 Return of
Equipment The temperature controller is packaged to protect it during shipment.
The user should retain any shipping carton(s) in which equipment is originally received, in
the event that any equipment needs to be returned.
If the original packaging is not available, a minimum of 76.2 mm (3 in) of shock
adsorbent packing material should be placed snugly on all sides of the instrument in a
sturdy corrugated cardboard box. Please use reasonable care when removing the
temperature controller from its protective packaging and inspect it carefully for
damage. If it shows any sign of damage, please file a claim with the carrier
immediately. Do not destroy the shipping container; it will be required by the carrier
as evidence to support claims. Call Lake Shore for return and repair instructions.
All equipment returns must be approved by a member of the Lake Shore Service
Department. The service engineer will use the information provided in the service
request form and will issue an RMA. This number is necessary for all returned
equipment. It must be clearly indicated on both the shipping carton(s) and any
correspondence relating to the shipment. Once the RMA has been approved, you will
receive appropriate documents and instructions for shipping the equipment to
Lake Shore.
8.14.3 RMA Valid Period RMAs are valid for 60 days from issuance; however, we suggest that equipment
needing repair be shipped to Lake Shore within 30 days after the RMA has been
issued. You will be contacted if we do not receive the equipment within 30 days after
the RMA is issued. The RMA will be cancelled if we do not receive the equipment after
60 days.
8.14.4 Shipping
Charges All shipments to Lake Shore are to be made prepaid by the customer. Equipment
serviced under warranty will be returned prepaid by Lake Shore. Equipment serviced
out-of-warranty will be returned FOB Lake Shore.
8.14.5 Restocking Fee Lake Shore reserves the right to charge a restocking fee for items returned for
exchange or reimbursement.
Mailing address
Lake Shore Cryotronics
Instrument Service Department
575 McCorkle Blvd.
Westerville, Ohio USA 43082-8888
E-mail address
sales@lakeshore.com
service@lakeshore.com Sales
Instrument Service
Telephone
614-891-2244
614-891-2243 option 6 Sales
Instrument Service
Fax
614-818-1600
614-818-1609 Sales
Instrument Service
Web service request http://www.lakeshore.com/sup/serf.html Instrument Service
TABLE 8-10 Contact information