176
c
HAPTER
8:
Service
Model 350 Temperature Controller
8.13 Record of
Updates Made to
the Firmware
TABLE 8-8 and TABLE 8-9 describe the updates made to the temperature controller in
each version.
Instrument firmware updates
Instrument
firmware version
Features added
1.1
Model 3062 scanner option card support
1.3
Added sensor name units for custom display mode
Ethernet firmware updates
Ethernet
firmware version
Features added
1.1
Instrument configuration backup utility added
2.0
Chart recorder utility added
Support for Model 350 added
2.1
Chart recorder and instrument configuration utilities updated to support Model 3062 scanner
option card
2.2
Support for Model 224; increased TCP socket connections to 5; and added available TCP socket
connections to Ethernet status page
8.14 Technical
Inquiries
Refer to the following sections when contacting Lake Shore for application assistance
or product service. Questions regarding product applications, price, availability and
shipments should be directed to sales. Questions regarding instrument calibration or
repair should be directed to instrument service. Do not return a product to Lake Shore
without a Return Material Authorization (RMA) number (section 8.14.2).
8.14.1 Contacting
Lake Shore
The Lake Shore Service Department is staffed Monday through Friday between the
hours of 8:00 AM and 5:00 PM EST, excluding holidays and company shut down days.
Contact Lake Shore Service through any of the means listed below. However, the most
direct and efficient means of contacting is to complete the online service request
form at http://www.lakeshore.com/Service/Pages/Request-For-Service.aspx. Provide
a detailed description of the problem and the required contact information. You will
receive a response within 24 hours or the next business day in the event of weekends
or holidays.
If you wish to contact Service or Sales by mail or telephone, use the following:
Contact information
Mailing address
Lake Shore Cryotronics
Instrument Service Department
575 McCorkle Blvd.
Westerville, Ohio USA 43082-8888
E-mail address
[email protected]
[email protected]
Sales
Instrument Service
Telephone
614-891-2244
614-891-2243 select the option for service
Sales
Instrument Service
Fax
614-818-1600
614-818-1609
Sales
Instrument Service
Online request for service
http://www.lakeshore.com/Service/Pages/
Request-For-Service.aspx
Instrument Service
TABLE 8-8
TABLE 8-9
TABLE 8-10
Summary of Contents for 350
Page 4: ...Model 350 Temperature Controller ...
Page 6: ......
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Page 28: ...14 cHAPTER 1 Introduction Model 350 Temperature Controller ...
Page 53: ...Examples of PID control 2 13 4 ManualOutput 39 www lakeshore com FIGURE 2 4 ...
Page 58: ...44 cHAPTER 2 Cooling System Design and Temperature Control Model 350 Temperature Controller ...
Page 118: ...104 cHAPTER 5 Advanced Operation Model 350 Temperature Controller ...
Page 178: ...164 cHAPTER 7 Options and Accessories Model 350 Temperature Controller ...
Page 192: ...178 cHAPTER 8 Service Model 350 Temperature Controller ...