Lake Shore Cryotronics 121, User Manual

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If the original packaging is not available, a minimum of 76.2 mm (3 in) of
shock absorbent packing material should be placed snugly on all sides of
the instrument in a sturdy corrugated cardboard box. Please use reason-
able care when removing the temperature controller from its protective
packaging and inspect it carefully for damage. If it shows any sign of
damage, please file a claim with the carrier immediately. Do not destroy
the shipping container; it will be required by the carrier as evidence to
support claims. Call Lake Shore for return and repair instructions.
All equipment returns must be approved by a member of the Lake Shore
Service Department. The service engineer will use the information pro-
vided in the service request form and will issue an RMA. This number is
necessary for all returned equipment. It must be clearly indicated on
both the shipping carton(s) and any correspondence relating to the ship-
ment. Once the RMA has been approved, you will receive appropriate
documents and instructions for shipping the equipment to Lake Shore.
6.9.3 RMA Valid Period
RMAs are valid for 60 days from issuance; however, we suggest that
equipment needing repair be shipped to Lake Shore within 30 days after
the RMA has been issued. You will be contacted if we do not receive the
equipment within 30 days after the RMA is issued. The RMA will be can-
celed if we do not receive the equipment after 60 days.
6.9.4 Shipping Charges
All shipments to Lake Shore are to be made prepaid by the customer.
Equipment serviced under warranty will be returned prepaid by Lake
Shore. Equipment serviced out-of-warranty will be returned FOB Lake
Shore.
6.9.5 Restocking Fee
Lake Shore reserves the right to charge a restocking fee for items
returned for exchange or reimbursement.