Lake Shore Cryotronics 121, User Manual

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42 C HAPTER 6: Service
6.9 Technical Inquiries
Refer to the following sections when contacting Lake Shore for applica-
tion assistance or product service. Questions regarding product applica-
tions, price, availability and shipments should be directed to sales.
Questions regarding instrument calibration or repair should be directed
to instrument service. Do not return a product to Lake Shore without a
Return Material Authorization (RMA) number (section 6.9.2).
6.9.1 Contacting Lake Shore
The Lake Shore Service Department is staffed Monday through Friday
between the hours of 8:00 AM and 5:00 PM EST, excluding holidays and
company shut down days.
Contact Lake Shore Service through any of the means listed below. How-
ever, the most direct and efficient means of contacting is to complete the
online service request form at
http://www.lakeshore.com/Service/ . Pro-
vide a detailed description of the problem and the required contact
information. You will receive a response within 24 hours or the next
business day in the event of weekends or holidays.
If you wish to contact Service or Sales by mail or telephone, use
the following:
6.9.2 Return of Equipment
The temperature controller is packaged to protect it during shipment.
The user should retain any shipping carton(s) in
which equipment is originally received, in the event
that any equipment needs to be returned.
Mailing address
Lake Shore Cryotronics
Instrument Service Department
575 McCorkle Blvd.
Westerville, Ohio USA 43082-8888
E-mail address
sales@lakeshore.com
service@lakeshore.com Sales
Instrument Service
Telephone
614-891-2244
614-891-2243
select the option for service
Sales
Instrument Service
Fax
614-818-1600
614-818-1609 Sales
Instrument Service
Web service request http://www.lakeshore.com/Service/ Instrument Service
TABLE 8-6 Contact information