LaCie Ethernet Disk
Contacting Customer Support
User Manual
page 54
13. Contacting Customer Support
1.
Read the manuals and review section
12. Troubleshooting
.
2.
Try to isolate the problem. If possible, make the drive the only
external device on the CPU, and make sure that all of the
cables are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the
troubleshooting checklist, and you still can’t get your LaCie drive
to work properly, contact us via the provided Web link. Before
contacting us, make sure that you are in front of your computer
and that you have the following information on hand:
✦
Your LaCie drive’s serial number
✦
Operating system(Mac OS or Windows) and version
✦
Computer brand and model
✦
Names of CD or DVD drives installed on your computer
✦
Amount of memory installed
✦
Names of any other devices installed on your computer
