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LaCie Ethernet Disk 

Troubleshooting

User Manual 

page 53

Issue

Possible Solution

How do you grant 
access to a few us-
ers, while restricting 
others, on the same 
network?

Make sure that there is not an existing share with the same name. Go the Web Administration Page and 
click on the Share tab to verify that there is not a share with that same name. Even if you cannot see the 
share, it may exist on a removable mass storage device. If this is the case, and the device is not plugged 
in, the share names will still be in the registry of your LaCie Ethernet Disk. In this instance, you will need to 
delete the “broken share” (see 

8.3.4. Deleting a Broken Share

 for more information) before creating the 

share again.

A share cannot 
be created with a 
specific name.

Some Windows clients are unable to recognize disk space in excess of 2GB. This only affects the display, 
and not the “real” available free space.

Why does Windows 
sometimes report 
inaccurate free 
space?

Install the LaCie Ethernet Disks individually, one at a time. Make sure that you change the name of the 
LaCie Ethernet Disk before installing the next one. There will be a conflict if the names are not unique.

Error messages 
when attempting to 
transfer data.

If you are using Mac OS 9.x, all file and folder names must be less than 27 characters in length. Make sure 
that all file and folder names are under 27 characters. If you are operating in an environment where both 
Mac OS 9.x and Mac OS 10.x are being employed, the same limitation applies.

If you are using Mac OS 10.x and you get this error this may be caused by using characters in file names 
that Microsoft Windows operating systems do not allow. If you frequently share files with Windows-based 
computers, you will need to follow these naming protocols:

These characters cannot be used in share, filer, folder or drive names: ? [ ] \ / = + < > ; : “ , | *

 

Summary of Contents for LaCie Ethernet Disk

Page 1: ...k Over the Network 17 6 1 Accessing Shared Folders 17 6 1 1 Other Connection Methods 18 6 2 Connecting Via HTTP or FTP 20 6 3 Connecting with an FTP Client 20 7 Using the Web Administration Page 21 7...

Page 2: ...th the Built In Backup Engine 38 9 9 2 Recovering Files Using The Built In Backup Engine 39 9 10 Backing Up Disks Using Third party Software Programs 41 9 11 Uploading a New Version of the System Soft...

Page 3: ...vices must accept any interfer ence received including interference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class B digital dev...

Page 4: ...omputer and LaCie Ethernet Disk are electrically grounded If the devices are not grounded there is an increased risk of electrical shock General Use Precautions Do not expose the LaCie Ethernet Disk t...

Page 5: ...ends that you keep TWO copies of your data one copy on your external hard drive for instance and a second copy either on your internal hard drive another ex ternal hard drive or some other form of rem...

Page 6: ...XP Embedded the LaCie Ethernet Disk is affordable secure and compatible with all platforms including Windows Mac Linux and UNIX The LaCie Ethernet Disk was designed to easily integrate into any envir...

Page 7: ...ents TCP IP enabled network Microsoft Windows 95 98 Me NT 2000 XP Mac OS 9 x 10 x Any computer with a browser Any computer with an FTP client LaCie Network Assistant s Minimum Requirements Microsoft W...

Page 8: ...e Ethernet Disk 2 Ethernet cable 3 Power cable 4 LaCie Ethernet Disk Utilities CD ROM 5 Quick Install Guide IMPORTANT INFO Please save your packaging In the event that the drive should need to be repa...

Page 9: ...k to shutdown by pressing and holding in the power button for five seconds please note that this method may cause data corruption or data loss 2 Ready Light Indicates that the LaCie Ethernet Disk is r...

Page 10: ...details 5 Keyboard Port This port can be used to connect a key board not recommended 6 VGA Video Port This VGA video port can be used to con nect a monitor not recommended 7 Hi Speed USB 2 0 Ports Th...

Page 11: ...station Fig 01 3 2 Rack Installation The LaCie Ethernet Disk fits easily into standard 19 computer equipment racks Fig 02 Carefully slide the LaCie Ethernet Disk into a shelf space in the rack Use yo...

Page 12: ...our LaCie Ethernet Disk and then plug the other end to an AC wall outlet 2 Connect to the Gigabit Ethernet port using the Ethernet cable provided TECHNICAL NOTE If your primary system is not part of a...

Page 13: ...Fig 04 and automatically search for storage devices on your network When a new device is found an info bubble con taining the name of the device will appear When Network Assistant finds your LaCie Et...

Page 14: ...o log in to LaCie Ethernet Disk administration Fig 07 enter Login administrator Password admin 5 Click Log on Continue to section 7 Using the Web Administration Page Mac Users 1 Double click LaCie Net...

Page 15: ...Assistant for information on installing the network configuration software 1 Start LaCie Network Assistant see section 5 1 Connecting Using LaCie Network Assistant 2 Windows Users Click on the LaCie...

Page 16: ...twork Assistant See section 5 1 Connecting Using LaCie Network Assistant for details 2 Click on the LaCie Network Assistant icon in your task bar Windows users Fig 11 or menu bar Mac users Fig 12 and...

Page 17: ...elp you quickly connect to the shared folder s on your LaCie Ethernet Disk To access shared folders all users 1 Run the LaCie Network Assistant LNA Click on the LNA icon in the system tray Windows use...

Page 18: ...t section 5 1 Connecting Using LaCie Network Assistant For FTP access type ftp LaCie XXXXXXXXX or ftp Ethernet Disk IP address In the logon window that opens type Login administrator Password admin Th...

Page 19: ...should appear in the list with the default name La Cie XXXXXXXXX Select it and press OK Linux Users Under KDE open konqueror and type in the IP address of the LaCie Ethernet Disk into the address fie...

Page 20: ...Ethernet Disk IP address the Ethernet_Disk_ IP_address stands for the IP address assigned to your LaCie Ethernet Disk by the LaCie Network Assistant Once the page has loaded you can choose how you wa...

Page 21: ...sions 7 1 Accessing the Web Administration Page To access the Web Administration Page Open your browser to http Ethernet Disk IP address Ethernet Disk IP address stands for the IP address assigned to...

Page 22: ...e tools you can create delete and customize any share and user You can also change the system configuration machine name time etc and defrag or back up drives Click the Advanced Mode button to utilize...

Page 23: ...o create users If you already have user accounts you may skip this step and click on the Next button Fig 23 If you want to add a user please fill in the input boxes and then press Next 7 3 3 Confirmat...

Page 24: ...ing the Name and Location of the LaCie Ethernet Disk Changing the Name The server name is the one that is used to identify your LaCie Ethernet Disk on the network By default it is set as LACIE XXXXXXX...

Page 25: ...can also set your LaCie Ethernet Disk into a Windows domain An administrator domain user name and password will be required though Please ask your system administrator for more information 7 4 2 Setti...

Page 26: ...on the Users tab and press the Add a user icon Fig 29 Enter the username and all the necessary information in the text fields then press the Add new user button Username must be unique and contain at...

Page 27: ...aracters Once the share is created you must edit it in order to allow people to access it Click on List Shares and all of the shares of that have been created will appear Fig 32 Click on a share name...

Page 28: ...rmissions under Windows and the Mac OS Use the arrow buttons to add or remove permissions Under Apple if enabled the share will be accessible for any au thenticated user Under HTTP and FTP the share w...

Page 29: ...Fig 34 8 1 1 Creating a User In the Web Administration Page click on the Users tab From the lower right corner of the page click on Add a user to create a new user please refer to 7 4 Using the Advanc...

Page 30: ...of the page click on Add a group to cre ate a group please refer to 7 4 3 Sharing Your LaCie Ethernet Disk in Advanced Mode for more information 1 Enter the new group name It must be unique to the lo...

Page 31: ...de for more information 8 3 3 Deleting a Share Edit the share then from the bottom of the page click the De lete button 8 3 4 Deleting a Broken Share When you create shares on a removable drive and di...

Page 32: ...nd out the configuration of your LaCie Ethernet Disk Fig 37 You should see Machine name Windows domain or workgroup Appletalk zone NAS software configuration Operating system BIOS version Manufacturer...

Page 33: ...and confirm it 4 Press Submit changes 9 3 Enabling Disabling Guest Accounts Enabling guest accounts allows people to connect to shares without authenticating Fig 39 However there are some limita tion...

Page 34: ...ver tab 2 At the bottom of the page click on the Reboot button Fig 40 3 The server will start to reboot It will take a little time before it reboots 9 5 Shutting Down Your Server 1 In the Web Administ...

Page 35: ...hecked prior to making changes Other values are optional Ask your system admin istrator for more details 3 The Reboot your machine page will appear 4 Reboot the machine CAUTION If you change the subne...

Page 36: ...uestions then click on the Format but ton Fig 43 Leave the status window open until the format ting process completes The formatting process can be a quick process or a long pro cess depending on the...

Page 37: ...defragment Fig 44 There should only be one drive unless you have attached an external hard disk drive to your LaCie Ethernet Disk 3 Answer the following questions then click on the Defrag ment button...

Page 38: ...vailable if your LaCie Ethernet Disk has a direct attached hard drive For information on backing up the Ethernet Disk onto another NAS network attached storage device refer to section 11 4 Back Up the...

Page 39: ...es However if you have backed up data from an NTFS volume it is recommended that you restore the data to an NTFS volume If you do not you could lose data as well as some file and folder features such...

Page 40: ...store Fig 49 6 Click the Next button 7 Click the Finish button Fig 50 8 The restore progress dialog will appear When then restore is complete click the Close button TECHNICAL NOTE Clicking on the Adva...

Page 41: ...using the program of your choice 9 11 Uploading a New Version of the System Software CAUTION Ensure that you are only uploading a newer valid version of system software 1 From LaCie s Web site www lac...

Page 42: ...initial version open a browser to http server_ip nas restore the server_ip_address stands for the IP address assigned to your LaCie Ethernet Disk by the LaCie Network Assistant Login with the Adminis...

Page 43: ...the Web Administration Page click on the Disk tab Fig 53 3 Refresh the page if necessary under Windows in either Inter net Explorer or Netscape Navigator right click in the frame and click on Refresh...

Page 44: ...system The host system then uses RDP to send screen and audio information back to the client system The LaCie Ethernet Disk system does not have any sound card drivers installed and does not support t...

Page 45: ...o download it from Microsoft s website and then install it 1 Click on Start point to Programs point to Accessories point to Communications and then click Remote Desktop Con nection 2 In the Remote Des...

Page 46: ...www microsoft com mac 1 Locate the installation folder and double click on the Remote Desktop Connection icon Fig 58 2 In the Remote Desktop Connection dialog Computer field en ter the IP address of t...

Page 47: ...et Disk onto other NAS Devices Using the Remote Desktop connection it is possible to back up the LaCie Ethernet Disk onto another network attached storage NAS device From the Backup and Restore menu F...

Page 48: ...e to the target volume on which to backup your Ethernet Disk and click Open Fig 66 Fig 66 Fig 67 Fig 68 5 Type a name for the backup and click Next Fig 67 6 Review the information to make sure it is c...

Page 49: ...familiar with Windows error messages or have any questions about errors you see here contact LaCie Technical support There are three types of messages errors warnings and infor mation For each event t...

Page 50: ...ibed in sections 9 9 Backing Up LaCie Ethernet Disk Using the Built In Backup Engine and 9 10 Backing Up Disks Using Third party Software Programs Please contact LaCie Technical Support before attempt...

Page 51: ...e computer When you disconnect any applica tions you have open on the screen will still be running on the remote system This means that you can reconnect at a later time and pick up where you left off...

Page 52: ...nnect the LaCie Ethernet Disk directly into the same hub as your workstation and try again If this still does not work connect your LaCie Ethernet Disk to your worksta tion with a crossed Ethernet cab...

Page 53: ...ss of 2GB This only affects the display and not the real available free space Why does Windows sometimes report inaccurate free space Install the LaCie Ethernet Disks individually one at a time Make s...

Page 54: ...ked yourself all of the pertinent questions in the troubleshooting checklist and you still can t get your LaCie drive to work properly contact us via the provided Web link Before contacting us make su...

Page 55: ...acie com fr contact LaCie Germany Contact us at http www lacie com de contact LaCie Italy Contact us at http www lacie com it contact LaCie Japan Contact us at http www lacie com jp contact LaCie Neth...

Page 56: ...Panel a mouse to either the mouse port Windows or one of the Hi Speed USB 2 0 ports and optionally a key board to either the keyboard port Windows or one of the Hi Speed USB 2 0 ports on the back of...

Page 57: ...ber of reboots DO NOT interrupt the system during these re boots After the final reboot the system will display the LaCie Ethernet Log On Screen Fig 76 When the Ready Light on the front of the Ethern...

Page 58: ...or any loss of data during the use of this device or for any of the problems caused as a result LaCie will not under any circumstances be liable for direct spe cial or consequential damages such as bu...

Page 59: ...troller card that enables a computer to communicate with or manage certain peripher als The controller manages the operation of the peripheral associated with it and links the PC bus to the peripheral...

Page 60: ...Initialize ed Initialization After a hard drive or other storage device is formatted and partitioned some special data needs to be written to it that helps the Mac and Windows create files and save da...

Page 61: ...ecific location on the disk Average seek then is the average of a large number of random samplings all over the disk Seek time is CPU independent meaning that seek time is the same for a disk drive wh...

Page 62: ...e data arrives in UDP also provides port numbers to distinguish different user requests and an optional checksum capability to verify that the data arrived intact Utility Software designed to perform...

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