LABORIE Solar Blue, Service & Installation Manual

Page: 42 / 198

© 2008
– 2020 by MMS B.V.
41
3.6 Troubleshooting
3.6.1 Windows does not start

Try to start Windows in Safe mode.

Run ScanDisk to check for errors on your hard disk.

Reinstall Windows, if the other options fail. If you install over the old
version, your settings and programs will be retained.

If you do not get any picture on screen when Windows should start or if you
receive an error message regarding unreliable memory, you should have
your computer repaired by a qualified technician.
3.6.2 Software serial number
After starting the measurement program, a message like
‘Software serial
number 9703
48<>SN key #@*}))’ is displayed.

Check if the software serial number, indicated on the diskette label is the
same as your system serial number. If not, contact your LABORIE
representative for new software.

Check if the USB key is connected to one of the USB inputs on the
computer.
3.6.3 Computer does not start

Check if the switch on the safety module is on.

Check if the computer is switched on.

Check if the power cable from the computer to the safety module
is connected.

Check if the power cable between AC-wall socket and safety module is
properly inserted.

Replace the fuses of the safety module.

Contact your LABORIE representative.