12. Warranty and Support
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PLM+ SERIES Operation Manual rev 3.0.1
12. Warranty and support
12.1. General
This product is manufactured by Lab.gruppen, and it is warranted to be free from any defects caused by
components or factory workmanship, under normal use and service, for a period of ten (10) years from date of
purchase from an authorized Lab.gruppen dealer. If the product fails to perform as specified during the warranty
period, Lab.gruppen will undertake to repair, or at its option, replace this product at no charge to its owner,
provided the unit is returned undamaged, shipping prepaid, to an authorized service facility or to the factory.
This warranty shall be null and void if the product is subjected to: repair work or alteration by a person other
than those authorized by us; mechanical damage including shipping accidents; war, civil insurrection, misuse,
abuse, operation with incorrect AC voltage; incorrect connections or accessories; operation with faulty associated
equipment; or exposure to inclement weather conditions. Damage due to normal wear and tear is not covered
by the warranty. Units on which the serial number has been removed or defaced will not be eligible for warranty
service. Lab.gruppen shall not be responsible for any incidental or consequential damages. Lab.gruppen’s
responsibility is limited to the product itself. Lab.gruppen takes no responsibility for any loss due to cancellation
of any events, or rent of replacement equipment or costs due to a third party’s or customer’s loss of profit, or any
other indirect cost or losses however incurred. Lab.gruppen reserves the right to make changes or improvements
in design or manufacturing without assuming any obligation to change or improve products previously
manufactured. This warranty is exclusive, and no other warranty is expressed or implied. This warranty does not
affect the customer’s statutory rights.
International Warranties
Please contact your supplier or distributor for this information, as rights and disclaimers may vary from country
to country.
12.2. Technical assistance and service
12.2.1. International service
If your Lab.gruppen product requires repair, contact your Lab.gruppen dealer or distributor, visit
http://labgruppen.com/support or contact Lab.gruppen by phone or email to obtain details for the nearest
authorized service center.
