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P a g e
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My first thought is always to check that my
are good. If it has been working and now is not, low
batteries are the most common connection problem.
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distance, resistance, and interference
. If everything was working previously at the same
location, this is likely not the issue. However sometimes there is new growth on trees or bushes that cause
another barrier. Radio Frequency (RF) signal does not travel well through foliage due to the moisture content.
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Occasionally adding a new wireless electronic device to the home will cross the signal path for the sensor. If
this occurs, try moving your station a few feet or turning the station 90 degrees for a better angle to receive
the sensor signal.
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Press the SENSOR button until you see your sensor ID. Hold the PLUS (+) button for 3 seconds and your station
will search for your individual sensor.
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If you regain connection while the sensor is mounted, great. If you do not regain connection, bring the sensor
within 10 feet of the station and search again.
WIND AND TEMP INTERMITTANT: WHY DO MY READINGS COME AND GO?
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RF (radio frequency) communication may come and go occasionally. This can be normal in some
environments (e.g. moister climates).
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If a sensor goes out, please wait 2-4 hours for it to reconnect on its own. Please be patient – these stations
can reconnect on, after many hours out.
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RF (radio frequency) communication is not always 100% on. Certain temporary conditions can cause it to go
out for a time (e.g. 100% humidity).
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Check that your sensor is receiving full sun on the solar panel.
If a miss happens:
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If your wind sensor loses connection to the station for any reason, the station will show dashes after 30
minutes.
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The station will search for 5 minutes every hour to reconnect with wind sensor.
Try this:
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Bring your wind sensor within 10 feet of your station and make sure it is connected to the station.
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After 15 minutes move the wind sensor into the next room with a wall between the sensor and the station for 1
hour.
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If there is no loss of signal in that hour, move the wind sensor just outside.
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Continue moving the wind sensor back to its original location.
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If you lose connection, look for sources of
WIND ACCURACY: WHY IS MY WIND SPEED INACCURATE?
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What are you comparing your wind speed to? Your local reporting station is miles from your location and
should not be used for comparison.
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Check the unit of measure (MPH, or KMH).
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Check to see if your station receives the same repetitive wind speed recording from the sensor multiple times.
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Check that the cups turn freely.
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Check for obstructions that prevent clear wind flow to the cups.
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Check mounting. In most cases, the wind sensor needs to be 6 feet or more above the highest point on the
roof to clear nearby obstructions and read accurately. A 50-foot clearance in all directions is best.
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It is helpful to send pictures of the sensor mounting if you need to contact customer support.
