14221-1800-2050, Rev. G
115
10. BASIC TROUBLESHOOTING
For radios with XLP R3A and later, if is displayed, the radio has lost its factory information and
needs to be returned for updating.
If the XL Extreme Speaker Microphone fails for any reason, audio is routed through the radio.
10.1 ERROR MESSAGES
This section provides a list of error messages, as well as possible causes and solutions.
Table 10-1: Displayed Error Messages, Reasons, and Resolutions
SCREEN/
MENU
DISPLAYED
ERROR MESSAGE
REASON
RESOLUTION
Top-Level
Screen
INVALID KEYSTORE
ZEROIZE NEEDED
Corrupt key database or
incorrect database
configuration.
Zeroize database.
Bluetooth
Pairing
Screen
PAIRING FAILED
Bluetooth pairing failed.
Ensure device is discoverable and attempt
to re-pair the device.
Channel Edit
Screen
EDIT FAILED
Unable to modify P25
Channel.
Power cycle and try again--contact
L3Harris if problem persists.
Channel Edit
Screen
INVALID RX FREQUENCY
Entered Rx frequency is
invalid.
Ensure frequency follows band spacing
rules.
Channel Edit
Screen
INVALID TX FREQUENCY
Entered Tx frequency is
invalid.
Ensure frequency follows band spacing
rules.
Install
Operations
INSTALL FAILED
Error during install process.
Transfer file again and reattempt install.
Contact L3Harris if problem persists.
Install
Operations
INSTALL FAILED
Extraction of compressed file
failed.
Transfer file again and reattempt install.
Contact L3Harris if problem persists.
Install
Operations
INSTALL FAILED
Removal of existing SW
failed.
Attempt install again and contact L3Harris
if problem persists.
Mission Plan
In Progress
Screen
Mission plan activation failed. Use RPM2 to ensure plan validity. Contact
L3Harris if failures persist.
Security Menu
ZEROIZE FAILED
Radio could not zeroize.
Radio problem—power cycle and contact
L3Harris if problem persists.
Security Menu
NO KEYS TO ZEROIZE
Key database empty.
Nothing to zeroize.
Utilities
Menu
INCORRECT PASSWORD
Maintenance password
invalid.
Enter valid maintenance password.
Channel Info
Screen
INCORRECT PASSWORD
Channel edit password
invalid.
Enter valid channel edit password.