© 2020 Kymeta Corporation. All rights reserved.
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08 December 2020
700-00121-000 revD Kymeta u8 products installation and user guide
12
Troubleshoot the u8
This section describes common issues and basic troubleshooting steps. If these steps fail to resolve your issue, contact
Customer support.
1.
The Wi-Fi never appears available to my device.
a.
Check that the unit has power.
b.
Open the access panel and check LED status indicators. If any indicators are yellow or red and/or flashing
rapidly, contact Kymeta customer support. Refer to
Appendix C. LED status indicators
for LED status
indicator definitions to assess if an error condition has been encountered. If any LEDs indicate an error
condition, contact Kymeta customer support.
2.
My device is not able to access the IP addresses of the antenna or modem when connected via Wi-Fi.
a.
Check the IP settings on your machine. The Wi-Fi should provide you an IP address either in the
10.10.15.XX range (Admin Wi-Fi) or in the 192.168.55.XX range (Internet Wi-Fi). If you did not receive any
of these IP addresses, turn off and on your Wi-Fi or try connecting to the other Wi-Fi network.
3.
My device is not able to access the IP addresses of the antenna or modem when connected via physical Ethernet.
a.
Check that you are connected to the expected Ethernet port (Admin or Data in the terminal configuration).
b.
Check that your machine has a static IP address that can address the antenna at its IP address indicated in
5.3 Power on the u8 terminal and access the antenna
4.
I changed network configuration of one of the devices in my terminal and now cannot see it.
a.
Use the
Reset
button under the access panel to reset the unit to baseline configuration, then utilize the
tables in section 9 to return the unit to its as-shipped network configuration.
5.
The terminal is powered on, but the modem is not responding.
a.
Ensure your iQ 200 software is updated to version 21.0.4.0. If the modem still remains unresponsive,
contact Customer support.
13
Replace components
Kymeta offers a variety of field replaceable units (FRUs). Refer to
Appendix E: u8 ODU and u8 terminal parts available
for details. For replacement instructions, refer to the documentation shipped with the FRUs.
