62 | kvm-tec
kvm-tec | 63
Error
Cause
Solution
LED is not lighting
The devices get no
power
Is the power supply connected? (white box)
LED is lighting
in red
No connection
between Loc and Rem
Check if the RJ45/network cable is connected well. (Clicking noise
when plugging in)
Control both, if it does not work please send an e-mail to
[email protected]
LED is lighting in
orange
No picture on the
monitor
Check if the local/CPU (PC) cable is connected well.
Check if the remote/CoN (monitor) cable is connected well.
If everything is connected well but no function appears, reconnect
power supply again.
If the menu is visible, press the o key and choose the resolution of
the monitor. Then press the assigned number on your keyboard.
LED is lighting
green
Screen occurs but
the keyboard is not
working
Plug out/in USB of keyboard and wait until driver is installed (after
few seconds).
Check all USB connections on both sides (Local and Remote)
If it is still not working, plug out/in DC once more
LED is lighting
green
No audio
Establish audio connection:
plug stereo-jack to the audio output of the PC (green) connection
with local: IN
remote: headset oUT
Establish microphone connection:
plug stereo-jack to the microphone input of the PC (pink)
connection with local oUT
LED is lighting
green
The screen flickers,
has an incorrect
display
Install current firmware from our homepage www.kvm-tec.com/
support/firmware-download
5. TRoUBLEShooTING & fIRST AID
6
Error
Cause
Solution
LED is blinking
green
Different firmware or
USB is not compatible
LED are lighting
differently
Different firmware
To enter on screen menu/check firmware version:
To enter the On screen menu, press the Scroll Lock key five times
in quick succession. The currently installed firmware version is
displayed below the menu
If firmware update does not work, please send an e-mail to
63 | kvm-tec
5. TRoUBLEShooTING & fIRST AID
9. SUPPORT
13
First
Aid
kvm-tec
smart connection
Video error
(stripes in the
picture)
USB is not
working
No Power
(No LED)
Check the
powerplug
Is the power supply
ok? Try another Unit.
Try reprogramming the
Unit by using a JTAG
programmer
Contact kvm-tec
support
Are the USB
Devices plugged in
correctly?
Is the USB cable on the
Local side plugged into
the PC?
Are the USB
Devices working direc-
tly on the PC?
Check if local and
remote Unit have the
same firmware
Replace the USB cable
from PC to the Local
Extender
Check if the local or
the remote Unit is
causing the problem
by swaping first the
local and than the
remote Unit to ano-
ther Unit
Contact kvm-tec
support
Check if all
cables are plugged in
correctly
Check if the PC is
sending a Image by
plugging in a
monitor on the local out
of the local Unit
Check if the DDC is set
correctly (in menu under
point „o“)
Check if both Units
have the correct
firmware
No Video
Contact kvm-tec
support
Check if all
cables are plugged in
correctly
Check if the PC is
sending a Image by
plugging in a monitor
on the local out of the
local Unit
Check if local and remote
Unit have the correct
firmware
Check if the DDC is set
correctly (in the menu
under point „o“)
Check if the network
switch is setup cor-
rectly and has enough
bandwidth
Contact kvm-tec
support
Check if other units have
the same
behaviour
kvm-tec Support
Phone: +43 2253 8
19
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Summary of Contents for Smartline SVX1
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