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4

Troubleshooting

The troubleshooting matrix shown in Table 4-1 identifies some
trouble symptoms, their possible causes, and references to
troubleshooting solutions.

4.1

Causes and Remedies for
Common Operational Issues

There are a number of common issues that can affect the signal
reception quality or the operation of the TracVision S3. The
following sections address these issues and potential solutions.

4-1

Troubleshooting

54-0182 Rev. A1

Table 4-1

Troubleshooting Matrix

Antenna non-functional

X

Antenna not switching channels/satellites

X

No picture on TV set

X

X

X

X

X

Intermittent picture for short intervals

X

X

X

X

X

X

X

System works at rest but not on the move

X

System will not find satellite

X

X

X

X

X

X

Snowy television picture

X

Picture jumbled, parts missing, freezing

X

Outside satellite coverage zone (Section 4.1.5) IRD wiring (Section 4.2.1)LNB assembly faulty (Section 4.3)

IRD faulty (Section 4.2.2)

Satellite signal blocked (Section 4.1.3)

Incorrect or loose RF connectors (Section 4.1.6)

POSSIBLE CA

USE (AND SOLUTION)

SYMPTOM

Dew or rain pooling on dome (Section 4.1.4)

Blown fuse or improper wiring (Section 4.1.1)

Incorrect satellite configuration (Section 4.1.2)

T

ype of multiswitch used (Section 4.1.7)

Stationary use only (Section 4.1.8)

Summary of Contents for TracVision S3

Page 1: ...Satellite Television KVH TracVision S3 owner s manual Installation Instructions User s Guide Technical Manual A Guide to TracVision S3...

Page 2: ...2 01 0225 18 Baseplate Assembly 02 1044 02 02 1044 04 Radome Assembly 02 0953 05 RF Cable 32 0589 30 Power Cable 32 0590 30 Antenna Data Cable 32 0630 30 PC Cable 32 0628 06 Kitpack 72 0101 Owner s Ma...

Page 3: ...changed to reflect the different mounting plates 1 Make sure that you have chosen a suitable mounting location based upon the guidelines in Section 2 1 Choosing the Best Location 2 Remove the antenna...

Page 4: ...vets or appropriate fasteners Seal all rivet heads and edges with silicone 9 Remove and save the 8 pan head screws and flat washers that secure the radome to the baseplate Carefully lift the radome st...

Page 5: ...n Hole Locations If the antenna unit is installed with the connectors facing the front of the vehicle drill out 3 16 5 mm drain holes in the rear facing side of the baseplate as illustrated in Figure...

Page 6: ...ev A1 Rotating Plate Shipping Restraint Rotating Plate Shipping Restraint Forward Shipping Restraint for LNB Bracket Figure 2 7 TracVision S3 Shipping Restraints Top View Installed for Shipping Do not...

Page 7: ...d back on the baseplate using the hardware removed in Step 9 after wiring and initializing the system 6 Figure 2 10 TracVision S3 Shipping Restraints Storage Position Forward Shipping Restraint Rotati...

Page 8: ...ors have been changed to make installation easier Figure 1 1 shows the new baseplate connectors and cable routing 11 16 Volts DC 2 5 3 5 Amps Satellite Receiver 1 Data Cable RF Coaxial Cables Options...

Page 9: ...gures when connecting cables to the antenna unit 2 3 1 Wiring the Antenna Data Cable The data cable now enters the baseplate through the second liquid tight fitting cable port 3 Interior baseplate wir...

Page 10: ...able to the Antenna Unit baseplate connector labeled RF1 see Figure 2 14 Once the cable is securely connected loosen the sealing nut at the base of the RF1 connector and tighten it onto the end of the...

Page 11: ...o the TracVision S3 system you must connect a second RF cable to the Antenna Unit baseplate connector labeled RF2 The other end of the RF cable should be run down into the vehicle and connected direct...

Page 12: ...9 0045 Fax 45 45 86 70 77 E mail info kvh com E mail info kvh dk Internet www kvh com Internet www kvh com A helpful tip that either directs you to a related area within the manual or offers suggestio...

Page 13: ...DIRECTV Inc a unit of GM Hughes Electronics DISH Network is an official trademark of EchoStar Communications Corporation ExpressVu is a property of Bell ExpressVu a wholly owned subsidiary of Bell Sa...

Page 14: ...Power Cable 2 11 2 3 3 Connecting to Vehicle Power 2 12 2 3 4 Connecting the IRD Ground Wire 2 13 2 3 5 Installing the Switchplate 2 13 2 3 6 Connecting the Antenna RF Signal Cable to the IRD 2 14 2 3...

Page 15: ...e Coverage Zone 4 3 4 1 6 Incorrect or Loose RF Connectors 4 3 4 1 7 Type of Multiswitch Used North American Systems Only 4 3 4 1 8 Stationary Use Only 4 4 4 2 IRD Troubleshooting 4 4 4 2 1 IRD Wiring...

Page 16: ...Figure 1 2 Primary Components of the TracVision S3 1 3 Figure 2 1 Antenna Blockage 2 2 Figure 2 2 Proper Orientation of the Antenna Unit 2 3 Figure 2 3 Forward Shipping Restraint Arranged for Shipping...

Page 17: ...chplate Support Frame and Front Cover 2 13 Figure 2 23 Connecting the RF Cable to TracVision S3 2 14 Figure 2 24a d Attaching the KVH provided F connector to an RF Cable 2 14 Figure 2 25 Installing Th...

Page 18: ...Pairs European LNB Required 2 17 Table 2 4 Available N American Satellite Pairs U S style LNB Required 2 17 Table 2 5 Satellite Installation Names 2 19 Table 2 6 Default Transponder Values 2 22 Table...

Page 19: ...ay choose a pair of satellites from the entire library to be active in the system and with your IRD Selecting one satellite or the other can be as simple as changing the television channel using the I...

Page 20: ...block diagram are provided in Appendices A and B respectively 1 2 A Guide to TracVision S3 11 16 Volts DC 2 5 3 5 Amps Satellite Receiver 1 Data Cable RF Coaxial Cables Options Purchased Separately T...

Page 21: ...d IRD for complete operating instructions 1 3 Introduction 54 0182 Rev A1 Figure 1 2 Primary Components of the TracVision S3 Radome Antenna Unit Mounting Plate Antenna Reflector LNB Bracket RF DVB Dec...

Page 22: ...Vision S3 system defaulted to US DISH Network North American TracVision S3 system defaulted to ExpressVu Baseplate assembly with single output LNB Baseplate assembly with dual output LNB A complete li...

Page 23: ...auger bit 1 2 socket wrench 2 Phillips and 0 flat tip screwdrivers Augat Snap n Seal Crimp Strip Tool Part Number IT1000 if using the KVH provided F connector Silicone sealant RTV or Sikaflex Thread...

Page 24: ...ntenna on a horizontal surface 2 2 Mounting the Antenna Unit The following instructions will result in a secure effective installation and trouble free operation of your TracVision S3 Table 2 2 lists...

Page 25: ...oper orientation is illustrated in Figure 2 2 4 While baseplate is in place mark location s on roof for cable access to permit convenient cable access to the liquid tight fittings on the back of the b...

Page 26: ...e drill four 3 16 5 mm holes through the roof of the vehicle at each of the four corners Temporarily secure the mounting plate at the corners with rivets or screws Figure 2 5 Mounting the Unit on a Cu...

Page 27: ...lace the construction adhesive over all holes If using a liquid construction adhesive apply bead to mounting plate in a zig zag pattern 13 Reposition mounting plate over adhesive and attach using 3 16...

Page 28: ...ngle of Hole relative to front Figure 2 8 Connectors Facing Front of Vehicle Recommended Drain Hole Locations You MUST drill out the drain holes as indicated to ensure that any moisture that enters th...

Page 29: ...g and initializing the system Forward Shipping Restraint Installation Bolts and Washers LNB Figure 2 9 Forward Shipping Restraint Storage Installation Bolt and Washer Rotating Plate Shipping Restraint...

Page 30: ...will help keep the power and data cables clear of the antenna and LNB After hooking up all of the wiring and removing any slack slowly rotate the antenna while raising and lowering the reflector to ma...

Page 31: ...sy access to the Antenna Unit s software and diagnostics Follow these steps to begin the wiring process 1 Select a location to mount the TracVision S3 switchplate It should be flat and within reach of...

Page 32: ...2 Refer to Figure 2 17 for the proper arrangement of data cable wires within the terminal strip 3 After connecting the antenna data cable to the TracVision S3 hook up the other end to the switchplate...

Page 33: ...14 2 Refer to Figure 2 19 for the proper arrangement of power cable wires within the terminal strip 3 After connecting the power cable to the TracVision S3 hook up the other end to the switchplate as...

Page 34: ...hplate connectors 2 3 3 Connecting to Vehicle Power After completely wiring the indicator lamp and the data and antenna cables you must connect the switchplate to vehicle power as pictured in Figure 2...

Page 35: ...re 2 22 1 Fit the switchplate assembly and support frame into the panel cutout made in Step 2 in Section 2 3 and flush to the mounting surface 2 Drill out four 5 32 4 mm holes in the countersunk setti...

Page 36: ...end of the RF signal cable inside the vehicle as illustrated in Figure 2 24a d using an Augat Snap n Seal Crimp Strip tool to lock the connector on the cable A Slide compression fitting onto raw cable...

Page 37: ...he second IRD Each IRD TV pair can operate independently of the other allowing different viewers to watch different channels 2 3 6 2 Connecting Three or More IRDs and TVs North American Systems Only T...

Page 38: ...tiswitch DC In RHCP 13v VHF UHF LHCP 18v Out 1 Out 2 Out 3 Out 4 DC Power IRD 1 IRD 2 IRD 4 IRD 3 TracVision S3 RF Connectors RF1 RF2 Figure 2 25 Installing Three or More IRDs Using an Active Multiswi...

Page 39: ...e system s active memory as Satellites A and B Once this is done changing the channel on the IRD remote control will tell the antenna to track one or the other making it easy to switch between the sat...

Page 40: ...equires terminal emulation software such as PROCOMM Windows Terminal or Windows 95 98 Hyperterminal Use the settings appropriate to your application 1 Connect one end of the PC data cable to the DB9 c...

Page 41: ...d acquire and track This step should be carried out the first time a satellite is selected allowing the system to carry out the initial download of the channel guide To do so enter the Satellite Selec...

Page 42: ...LT and then information about the satellite must be provided including Satellite name Satellite position longitude Transponder information for each of the following polarizations frequencies vertical...

Page 43: ...id entry echoes the input data if invalid entry returns error message After entering the SATCONFIG command you must turn on the DEBUG mode by typing DEBUGON Following the entry of the SATCONFIG and DE...

Page 44: ...EC Code the same value as provided for those transponders with data Network ID 0x0000 Polarity and Band whichever combinations are not already provided After entering this information it is necessary...

Page 45: ...de 3 4 Network ID 2048 dec 0x0800 Vertical High Frequency 11 823 GHz Symbol Rate 27500 FEC Code 3 4 Network ID 2048 dec 0x0800 Vertical Low No Data Listed Horizontal Low No Data Listed Based on this i...

Page 46: ...NB clamp is aligned with the proper angle measurement 4 Tighten the wing nut and LNB clamp to secure the LNB 2 6 Checking Out the System To complete the TracVision S3 installation it will be necessary...

Page 47: ...ck your connections and the terminal software setup 4 After completing the review of the startup and operational routines turn on the IRD and television and check the channels on the selected satellit...

Page 48: ...reception The wiring option for the remote dish is very simple and should be installed when the TracVision S3 is installed A high quality A B switch should be used to change from TracVision S3 dish r...

Page 49: ...Number European style LNB 19 0196 North American style LNB 19 0056 With the new part you will receive an easy to understand instruction sheet for swapping the LNBs Install New Satellites When you mov...

Page 50: ...web site at www kvh com footprint index html 3 1 Turning on the System The TracVision S3 system is easy to use Antenna Unit initialization and satellite acquisition is completely automatic To use the...

Page 51: ...bed in Section 2 4 Once the data connection is made enter the Satellite Selection parser command as follows Command L x cr cr indicates a carriage return ENTER key Where x A or B one of your selected...

Page 52: ...tact that service directly for more information 3 3 Watching Television Turn on the TracVision S3 after your vehicle is parked Once the startup procedure is complete and the antenna is locked onto you...

Page 53: ...on the move X System will not find satellite X X X X X X Snowy television picture X Picture jumbled parts missing freezing X O u t s i d e s a t e l l i t e c o v e r a g e z o n e S e c t i o n 4 1 5...

Page 54: ...IRD must match the satellite setting on the TracVision S3 system Satellite A on the TracVision S3 must be the same satellite as IRD Alternative 1 or A based on your IRD and must be assigned the IRD D...

Page 55: ...s Refer to your satellite television service manual to check the viable coverage area 4 1 6 Incorrect or Loose RF Connectors As part of preventive maintenance described in Section 5 Maintenance KVH re...

Page 56: ...nual for service replacement and warranty information 4 3 Antenna LNB Faults Section 5 Maintenance provides detailed instructions for authorized service personnel who may be required to replace the Tr...

Page 57: ...for some PCs 2 Open the terminal emulation software and establish the following settings 9600 baud no parity 8 data bits 1 start bit 1 stop bit no flow control 3 Apply power to the TracVision S3 syst...

Page 58: ...liability policies please refer to the warranty statement provided with your TracVision S3 5 2 Preventive Maintenance TracVision S3 requires minimal preventive maintenance The following tasks are suf...

Page 59: ...distributor Part Name Part Number Baseplate Assembly 02 1044 02 02 1044 04 Radome Assembly 02 0953 05 Power Cable 32 0590 30 Antenna Data Cable 32 0630 30 RF Cable 32 0589 30 PC Cable 32 0628 06 CPU...

Page 60: ...following isometric diagrams which are based on KVH assembly drawings PCB PCB Cover Pan Head Screws Rotating Plate RF Board Standoffs RF Board Cover RF Cover Screws Figure 5 2 Close up of Connecting...

Page 61: ...5 4 A Guide to TracVision S3 Reflector Bracket Wing Screw and Washer LNB Clamp European N American LNB Styles Figure 5 4 Close up of RF Detector and PCB Figure 5 3 Antenna Assembly...

Page 62: ...cover flanges 5 Remove the PCB cover To get the necessary clearance rotate the linear actuator up 90 while lifting the PCB cover Fig 5 5 6 Remove cable connectors from PCB Figure 5 6 on the following...

Page 63: ...Ensure that all power is turned off before proceeding 1 Remove the 4 RF board cover screws and washers from the RF board cover 2 Remove the RF board cover 3 Remove 2 RF connectors from the coaxial fi...

Page 64: ...e LNB 3 Remove the wing nut and washer from the LNB clamp Fig 5 3 4 Remove the top of the LNB clamp and remove the LNB 5 Place the new LNB in the clamp and reattach the RF connector 6 Replace the LNB...

Page 65: ...m the shipping restraints during installation as pictured in Figure 5 8 3 Place the antenna bracket on the forward shipping restraint 4 Secure the forward restraint and bracket by wrapping two tie wra...

Page 66: ...e Antenna Unit into its shipping box using the original packaging material as illustrated in Figure 5 10 5 9 Maintenance 54 0182 Rev A1 Foam Inserts Base Support Shipping Box Figure 5 10 Repackaging t...

Page 67: ...Single Output N American System Dual Output Maintenance Port 9600 bps 8 N 1 EIA RS232 Pointing System Elevation Range 15 to 75 Azimuth Range 720 Position Repeatability 0 1 Environmental Operating Temp...

Page 68: ...racVision S3 Antenna Unit Components Wiring In vehicle Components Terminal Connectors Cable Assignments RF1 RF Cable 32 0589 30 RF2 Owner provided RG 6 or RG 11 75 ohms cable North American systems on...

Page 69: ...Appendix C Switchplate Template C 1 Switchplate Template 54 0182 Rev A1...

Page 70: ...te B RF F B 12374 20000 34 0X1004 V U 3 RF F B 12381 20000 34 0X1004 H U 3 RF F B 12381 20000 34 0X1004 H U 3 RF RF PCB Version X X Current RF software revision RF I 0 48492 00000 00425 0 RF COMM PASS...

Page 71: ...Tracking DSS_101 Identifies satellite currently tracked POS 175 3 33 9 2564 TV broadcast image should be available POS 175 3 33 9 2502 POS 175 3 33 9 2497 POS 175 3 33 9 2488 POS 175 3 33 9 2496 Saved...

Page 72: ...mand is responded to with an echo that is if you type ZAP for example and press ENTER the response will be the command you have entered For other commands the response is specific for each command suc...

Page 73: ...irst put the Antenna Unit in idle mode by typing HALT and pressing ENTER Positioning commands may be entered after the antenna comes to rest Azimuth Angle Function commands a manual azimuth angle that...

Page 74: ...in azimuth angle Command 4 Argument none Response echoes the command Elevation UP Step Function commands a 0 1 deg UP manual step in elevation angle Command 8 Argument none Response echoes the command...

Page 75: ...mmand Current Cable Wrap Angle Function sets or reports current cable wrap angle defined as 0 CCW limit to 700 CW limit the value is expressed as 0000 7000 with an implied decimal Command WRAPANGLE xx...

Page 76: ...rrently in RAM This bit will be set to invalid if the Frequency for the selected combination is set to 0x0000 otherwise it will be set to valid Report RF Tracking Parameters Function reports all RF tr...

Page 77: ...ID the satellite network ID in hexidecimal format 0x P the LNB polarization v vertical h horizontal B the LNB down conversion frequency l low h high u USA D decoding type 0 test 1 DSS A 2 DSS B 3 DVB...

Page 78: ...INSTALL sat_a_name sat_b_name Report Configured Satellite Names Function report names for all configured satellites Command SATLISTA Response SATLISTA sat_name1 sat_nameX Report Valid Satellite B Sele...

Page 79: ...w azimuth offset 1800 1800 Y new elevation angle 450 450 Applies Default Values to Default Satellites Function updates the default satellites to the default values Command SATPAIR X Response displays...

Page 80: ...Department at 1 401 847 3327 or send an e mail to techs kvh com to obtain the RMA number Write the number in large clear characters on the outside of the box To avoid confusion and misunderstandings s...

Page 81: ...327 Fax 401 849 0045 E Mail info kvh com Internet www kvh com KVH Europe A S Ved Klaedebo 12 2970 Hoersholm Denmark Phone 45 45 160 180 Fax 45 45 867 077 E Mail info kvh dk Internet www kvh com KVH an...

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