Chapter 4: Using the web interface
Help desk and diagnostic report
101
Help desk and diagnostic report
Accessing the Help desk
If you need help
with airtime-related issues
, call the Help desk. By default, the Help
desk is the phone number for your Airtime Provider, if available on the SIM card.
To access the Help desk, select
HELP DESK
from the left navigation pane.
If the Help desk number is available on the SIM card, the number is displayed as a
link. To change the number, click the link, change the number and click
Apply
.
If you need help
with terminal- or antenna-related issues
call your local dealer or
distributor.
Generating a diagnostic report
The diagnostic report contains relevant information for troubleshooting. When
contacting your distributor for support, please enclose this file.
To generate a diagnostic report, do as follows:
1. Click
Generate report
from the
HELP DESK
page.
In some browsers the file may open directly in your browser.
To save the file, select
File > Save As
in your browser.
2. Choose a location for the file and save it.
Note
It normally takes about 1 minute, sometimes longer, to generate the
report. The report may open in your browser while being generated.
Wait until the report is finished before saving the file.
Summary of Contents for TracPhone FB150
Page 1: ...User s Guide TracPhone FB150...
Page 132: ......
