TracPhone V7 User’s Guide
47
Chapter 4 - Troubleshooting
Five Simple Checks
If you are experiencing a problem with your TracPhone system, first
check the five simple things below. If these checks do not lead you to
the problem, contact KVH Technical Support for assistance (see
“Technical Support” on page 72
).
Check #1: Are all lights on the control unit and modem lit green?
There are three status lights on the front panel of the control unit and
one status light on the modem. If any of these lights are not lit green,
see
“Control Unit Status Lights” on page 48
and
Check #2: Are any error messages displayed on the control panel?
If the control panel is showing an error message, see
for error definitions.
Check #3: Can the antenna find the satellite?
If the antenna is continuously searching for the satellite, check the area
around the antenna for blockage. The antenna needs an unobstructed
view of the sky to receive satellite signals. Common causes of blockage
include buildings, bridges, mountains, and onboard equipment or
structures. You can determine which direction the antenna is pointing
by viewing the “ANTENNA AZ/EL” status on the control unit; see
“Antenna Status Messages” on page 67
. If there is no blockage, you
might be located outside of the mini-VSAT Broadband service
coverage area (for details, visit
).
Check #4: Are all system components powered on and connected properly?
Make sure power is applied to all system components, including the
modem, control unit, switch, and MTA. Also make sure all of the
interconnecting cables are connected tightly.
Check #5: If you can’t connect via a wireless network, does a wired
connection work?
If you have a wireless network onboard, but you are unable to connect
to the Internet while the TracPhone system is online, connect your
computer directly to the switch via a straight-through (not crossover)
Ethernet cable, then restart your computer. If you can then access the
Internet, there is a problem with your wireless network.
