Issued: 19.12.2012 Version: KST EthernetKRL 2.2 V1 en (PDF)
10 KUKA Service
10
KUKA Service
10.1
Requesting support
Introduction
The KUKA Roboter GmbH documentation offers information on operation and
provides assistance with troubleshooting. For further assistance, please con-
tact your local KUKA subsidiary.
Information
The following information is required for processing a support request:
Model and serial number of the robot
Model and serial number of the controller
Model and serial number of the linear unit (if applicable)
Model and serial number of the energy supply system (if applicable)
Version of the KUKA System Software
Optional software or modifications
Archive of the software
For KUKA System Software V8: instead of a conventional archive, gener-
ate the special data package for fault analysis (via
KrcDiag
).
Application used
Any external axes used
Description of the problem, duration and frequency of the fault
10.2
KUKA Customer Support
Availability
KUKA Customer Support is available in many countries. Please do not hesi-
tate to contact us if you have any questions.
Argentina
Ruben Costantini S.A. (Agency)
Luis Angel Huergo 13 20
Parque Industrial
2400 San Francisco (CBA)
Argentina
Tel. +54 3564 421033
Fax +54 3564 428877
[email protected]
Australia
Headland Machinery Pty. Ltd.
Victoria (Head Office & Showroom)
95 Highbury Road
Burwood
Victoria 31 25
Australia
Tel. +61 3 9244-3500
Fax +61 3 9244-3501
[email protected]
www.headland.com.au
Summary of Contents for KUKA.EthernetKRL 2.2
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