Kuka KR C4 compact, Assembly And Operating Instructions Manual

Page: 19 / 29

19 / 29 Issued: 24.07.2013 Version: MA KR C4 extended Cooling Unit V1 en (PDF)
8 KUKA Service
8 KUKA Service
8.1 Requesting support
Introduction
The KUKA Roboter GmbH documentation offers information on operation and
provides assistance with troubleshooting. For further assistance, please con-
tact your local KUKA subsidiary.
Information
The following information is required for processing a support request:

Model and serial number of the manipulator

Model and serial number of the controller

Model and serial number of the linear unit (if applicable)

Model and serial number of the energy supply system (if applicable)

Version of the KUKA System Software

Optional software or modifications

Archive of the software

Application used

Any external axes used (if applicable)

Description of the problem, duration and frequency of the fault
8.2 KUKA Customer Support
Availability
KUKA Customer Support is available in many countries. Please do not hesi-
tate to contact us if you have any questions.
Argentina
Ruben Costantini S.A. (Agency)
Luis Angel Huergo 13 20
Parque Industrial
2400 San Francisco (CBA)
Argentina
Tel. +54 3564 421033
Fax +54 3564 428877
ventas@costantini-sa.com
Australia
Headland Machinery Pty. Ltd.
Victoria (Head Office & Showroom)
95 Highbury Road
Burwood
Victoria 31 25
Australia
Tel. +61 3 9244-3500
Fax +61 3 9244-3501
vic@headland.com.au
www.headland.com.au