52
Return Authorization Procedure
If you believe there is a problem with your component, please contact your dealer,
distributor, or the Krell factory to discuss the problem before you return the com-
ponent for repair. To expedite service, you may wish to complete and e-mail the
Service Request Form in the Service Section of our website at:
http://www.krellonline.com
To return a product to Krell, please follow this procedure so that we may
serve you better.
1.
Obtain a Return Authorization Number (R/A number) and shipping address
from the Krell Service Department.
2.
Insure and accept all liability for loss or damage to the product during ship
ment to the Krell factory and ensure all freight (shipping) charges are prepaid.
The product may also be hand delivered if arrangements with the Service
Department have been made in advance. Proof of purchase will be required for
warranty validation at the time of hand delivery.
IMPORTANT
Use the original packaging to ensure the safe transit of the product to the factory,
dealer, or distributor. Krell may, at its discretion, return a product in new packaging
and bill the owner for such packaging if the product received by Krell was boxed in
nonstandard packaging or if the original packaging was so damaged that it was
unusable. If Krell determines that new packaging is required, the owner will be noti-
fied before the product is returned.
To purchase additional packaging, please contact your authorized Krell dealer, dis-
tributor, or the Krell Service Department for assistance.
To contact the Krell Service Department
TEL
203-298-4020, Monday-Friday
9:00 AM to 5:00 PM EST
FAX
203-795-2287
WEBSITE http://www.krellonline.com
Phantom
PRODUCT
MODEL NUMBER
SERIAL NUMBER
