NSC2U Server—7
Kontron IP Network Server NSC2U
Product Guide, rev. 1.4
December 2009
130
7.4.7
The Controller Stopped Working When an Add-in Adapter was
Installed
Make sure the cable is connected to the port from the onboard network controller.
Make sure your BIOS is current. Go to
http://us.kontron.com/support/
for a link to the current version.
Try reseating the add-in adapter.
7.4.8
The Add-in Adapter Stopped Working Without Apparent Cause
Try reseating the adapter first; then try a different slot if necessary.
The network driver files may be corrupt or deleted. Delete and then reinstall the
drivers.
Run the diagnostics.
7.4.9
System Boots When Installing a PCI Card
System Server Management features require full-time “standby” power. This means
some parts of the system have power going to them whenever the power cord is
plugged in, even if you have turned the system power off with the power button on the
front panel. If you install a PCI card with the power cord plugged in, a signal may be
sent to command the system to boot. Before installing a PCI card, you should always:
1. Turn off the server power by using the power button on the front of the system.
2. Unplug the power cord from the server.
7.4.10
Problems with Newly Installed Application Software
Problems that occur when you run new application software are usually related to the
software, not the server hardware. Faulty equipment is unlikely, especially if other
software runs correctly.
Check the following:
Make sure the system meets the minimum hardware requirements for the
software. See the software documentation.
Make sure the software is properly installed and configured for the system. See the
software documentation.
Use only an authorized copy. Unauthorized copies often do not work.
Make sure the correct device drivers installed.
If the problems persist, contact the software vendor’s customer service representative.
7.4.11
Problems with Application Software that Ran Correctly Earlier
Problems that occur after the system hardware and software have been running
correctly sometimes indicate equipment failure. However, they can also be caused by
file corruption or changes to the software configuration.
Check the following:
Uninstall and reinstall the software. Make sure all necessary files are installed.
If the problems are intermittent, there may be a loose cable, dirt in the keyboard
(if keyboard input is incorrect), a marginal power supply, or other random
component failures.