FlatClient HYG – Rev. 1.0
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10.2.
Returning Defective Merchandise
All equipment returned to Kontron must have a Return Material Authorization (RMA) number assigned exclusively by
Kontron. Kontron cannot be held responsible for any loss or damage caused to the equipment received without an
RMA number. The Buyer accepts responsibility for all freight charges for the return of goods to Kontron's designated
facility. Kontron will pay return freight charges back to the Buyer's location in the event that the equipment is
repaired or replaced within the warranty period stipulated herewith.
Please follow these steps before returning any product to Kontron.
Visit the RMA Information website:
http://www.kontron.com/support-and-services/support/rma-information
Download the RMA Request sheet for Kontron Europe GmbH - Augsburg and fill out the form. Take care to
include a short detailed description of the observed problem or failure and to include the product
identification (product name, material number and serial-number). If more than one product is sent in a
delivery. Fill out the above information in the RMA Request form for each product.
1.
Send the completed RMA-sheet to the given fax- or email-address at Kontron Europe GmbH. Kontron Europe
GmbH will provide an RMA-Number within one business day.
2.
The goods for repair shall be packed properly for shipping, considering shock- and ESD-protection.
Goods returned to Kontron Europe GmbH in non proper packaging will be considered as
customer caused faults and cannot be accepted as warranty repairs.
3.
Add the RMA-sheet to the relevant delivery address and include the RMA-No into shipping paperwork.
Sent the product to the following delivery address:
Kontron Europe GmbH
RMA Support
Lise-Meitner-Str. 3-5
86156 Augsburg
Germany
Phone: +49 (0) 821 4086-0
Fax: +49 (0) 821 4086 111
Email: [email protected]
4.
After Kontron Europe GmbH receives the product, a confirmation of the order is sent via email to the address
named on the RMA sheet. This order number is your RMA number.
Summary of Contents for FlatClient HYG
Page 1: ... USER GUIDE www kontron com 1 FlatClient HYG Doc Rev 1 0 Doc ID 1066 7497 ...
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Page 25: ...FlatClient HYG Rev 1 0 www kontron com 25 7 Mechanical Specification 7 1 21 5 VESA Variant ...
Page 26: ...FlatClient HYG Rev 1 0 www kontron com 26 7 2 21 5 Arm Mount Variant ...
