Konica Minolta Fujitsu fi-6800 Page 147 Operating Manual Download | Manualshive

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Chapter 8 Troubleshooting

147

How to Load
Documents

Configuring
the Scan
Settings

How to Use
the Operator
Panel

Various Ways
to Scan

Operational
Settings

Replacing
Consumables

Scanner
Overview

Troubleshooting

■

Overrun Error, Fan Error

Error codes beginning with the letter "F" are displayed.

E9:F5

Image memory read-
write error (Front)
If the problem persists
after turning the power
back on, please inform
your service engineer of
the above error code.

Turn the power off then back on.
If this method does not solve the
problem, write down the displayed
error code and contact your
FUJITSU scanner dealer or an
authorized FUJITSU scanner
service provider.

E9:F6

Image memory read-
write error (Back)
If the problem persists
after turning the power
back on, please inform
your service engineer of
the above error code.

E9:F7

Extended image
memory read-write error
(Front)
If the problem persists
after turning the power
back on, please inform
your service engineer of
the above error code.

E9:F8

Extended image
memory read-write error
(Back)
If the problem persists
after turning the power
back on, please inform
your service engineer of
the above error code.

Error

code

Error message

Countermeasure

E2:74

Optical error (ADF
Front)
If the problem persists
after turning the power
back on, please inform
your service engineer of
the above error code.

Turn the power off then back on.
If this method does not solve the
problem, write down the displayed
error code and contact your
FUJITSU scanner dealer or an
authorized FUJITSU scanner
service provider.

E3:75

Optical error (ADF
Back)
If the problem persists
after turning the power
back on, please inform
your service engineer of
the above error code.

Error

code

Error message

Countermeasure

F0:C0

Hopper malfunction
If the problem
persists after turning
the power back on,
please inform your
service engineer of
the above error code.

1 Make sure that there is nothing

beneath the hopper.

2 Confirm that the hopper is not

closed with the pick roller unit in
upper position.

3 Turn the power off then back on.

If this method does not solve the
problem, write down the displayed
error code and contact your
FUJITSU scanner dealer or an
authorized FUJITSU scanner
service provider.

Error

code

Error message

Countermeasure

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Summary of Contents for Fujitsu fi-6800

Page 1: ...and basic scanner operation fi 6800 Image Scanner Appendix Glossary Contents TOP How to Load Documents Configuring the Scan Settings How to Use the Operator Panel Various Ways to Scan Daily Care Troub...

Page 2: ...er 7 0 or later is required z Clicking a blue character string where your mouse pointer changes to the shape of a hand pointing upward such as when you hover over the string moves to the linked sectio...

Page 3: ...and maintain the scanner daily how to replace the consumables and how to troubleshoot problems Included in the SETUP DISK DVD ROM How to Use ScandAll PRO PDF Provides information on how to scan docume...

Page 4: ...o Acrobat and the Acrobat logo are either registered trademarks or trade names of Adobe Systems Incorporated in the United States and or other countries Kofax and VRS are either registered trademarks...

Page 5: ...particularly important information Be sure to read this information This symbol alerts operators to helpful advice regarding operations Product Indication Microsoft Windows 2000 Professional Service P...

Page 6: ...t to change without notice in the interest of product improvement If the actual displayed screen differs from the screen examples in this manual operate by following the actual displayed screen while...

Page 7: ...ning Closing the Top Cover 22 How to Open the Top Cover 22 How to Close the Top Cover 22 1 7 Setting the Loading Capacity of the Hopper 23 1 8 Stacker Setting 24 How to Guide Documents 24 How to Fix t...

Page 8: ...1 Indications on LCD 62 About the Indicators 64 4 2 Main Menu 65 How to Use Main Menu 65 Items Configurable in the Main Menu 74 4 3 Function Selection 81 How to Use Function Selection 81 Item Configur...

Page 9: ...rror Indications on Operator Panel 142 Temporary Errors 143 Device Errors 146 8 3 Troubleshooting 151 Scanner cannot be powered ON 152 Display on LCD switches OFF 153 Scanning does not start 154 Quali...

Page 10: ...Set the interval for feeding sheets 194 Setting the Speed to Feed the Documents Pick Speed 195 Paper Feeding Operation Setting Soft Pick Setting 196 Cropping the Image Boundary AutoCrop Boundary 197...

Page 11: ...Time 214 Setting the Waiting Time for Manual Feeding Timeout for manual feeding 214 Setting the Waiting Time to Enter Power Saving Mode Power saving 215 9 7 Settings Related to Power ON OFF Control 2...

Page 12: ...ains about the names and functions of the scanner components as well as the methods for basic operations 1 1 Main Features 13 1 2 Parts and Functions 14 1 3 Turning the Power ON OFF 17 1 4 Opening Clo...

Page 13: ...ven when scanning a mixed batch of documents with different thickness size color brightness avoiding potential work loss Intelligent Multifeed function When there is paper of the same size attached to...

Page 14: ...can be used to operate the scanner or check its status For details about the operator panel refer to Chapter 4 How to Use the Operator Panel page 60 ADF Automatic Document Feeder Pulls and feeds the d...

Page 15: ...ecting a USB cable SCSI Connector 1 For connecting a SCSI cable SCSI ID Switch Used to configure the SCSI ID Factory default setting 5 Ventilation Port An outlet for ventilating hot air from inside th...

Page 16: ...tional Settings Replacing Consumables Scanner Overview Removable Parts Brake Roller For information on how to remove the brake roller refer to 7 4 Replacing the Brake Roller page 137 Pick Roller For i...

Page 17: ...Open the hopper For information on how to open the hopper refer to 1 4 Opening Closing the Hopper page 19 3 Press the power button on the front of the scanner D The power is turned on and the power b...

Page 18: ...ng Operational Settings Replacing Consumables Scanner Overview Turning the Power OFF Turn off the power in the following procedure 1 Press the power button on the front for more than two seconds D The...

Page 19: ...e hopper 2 Bring down the hopper as you support it with your hand 3 Adjust the hopper extension to the length of the document How to Close the Hopper Close the hopper in the following procedure 1 Remo...

Page 20: ...ing Consumables Scanner Overview This section describes how to open and close the ADF How to Open the ADF Open the ADF in the following procedure 1 Remove all documents from the stacker 2 Grab the ADF...

Page 21: ...Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing Consumables Scanner Overview How to Close the ADF Close the ADF in the following manner 1 Hold the ADF with both hands a...

Page 22: ...ow to open and close the top cover How to Open the Top Cover Open the top cover in the following manner 1 Hold onto the top cover release tab and push it up to open the top cover How to Close the Top...

Page 23: ...of the Hopper z To avoid the risk of jamming your fingers do not touch the hopper while it is moving up down z Do not place anything on top of the hopper while it is moving The scanner may be damaged...

Page 24: ...ll up the paper stop 2 Adjust the stacker side guides to the width of the document 1 8 Stacker Setting z Do not hold the paper stop when you pull out the stacker extension because it may break z Make...

Page 25: ...may help the documents be stacked neatly 1 If the scanner driver s setup dialog box is displayed close the dialog box 2 In the Main Menu of the operator panel select 2 Fixed for 9 Stacker Positioning...

Page 26: ...per type Low Low friction easy to separate Prevents pick error and paper jam Slightly low Mid Slightly high High friction difficult to separate Prevents multifeed High default z Set the paper separati...

Page 27: ...ower saving mode When it enters power saving mode the LCD on the operator panel turns off The power button remains lit in blue To resume from power saving mode perform one of the following z Load a do...

Page 28: ...orm scanning by using FUJITSU TWAIN 32 ISIS scanner driver z For SCSI or USB Connector 2 Perform scanning by using Kofax VRS The following describes the operation flows for each type of connectors Con...

Page 29: ...roubleshooting Operational Settings Replacing Consumables Scanner Overview 3 Start up the application to use for scanning ScandAll PRO will be used here as an example to explain the procedure For info...

Page 30: ...the application 7 In the scanner driver s setup dialog box configure the scan settings 8 Perform a scan For information on how to scan using ScandAll PRO refer to How to Use ScandAll PRO 9 Save the sc...

Page 31: ...mation on how to load documents refer to Chapter 2 How to Load Documents page 33 3 Start up the application to use for scanning VCDemo will be used as an example here to explain the procedure For info...

Page 32: ...ication 6 Configure the scan settings in the Scanner Properties dialog box 7 Perform a scan For information on how to scan by using VCDemo refer to the Virtual ReScan VRS User Guide This manual is dis...

Page 33: ...e Operator Panel Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing Consumables Scanner Overview How to Load Documents Chapter 2 How to Load Documents This chapter explains...

Page 34: ...page 42 2 Fan the documents 1 Hold both ends of the documents and bend them 2 Firmly holding the documents with both hands bend them back in the opposite direction as follows 3 Repeat steps 1 and 2 a...

Page 35: ...by the left or right side of the hopper This style is used mainly when the documents are in different sizes or when you want to shift the center of the documents Setting the documents at the center o...

Page 36: ...o that there is no space left between the documents and the hopper side guides Otherwise the documents may be scanned skewed Remove all paper clips and staples Reduce the amount of documents if a mult...

Page 37: ...up the paper stop For information on how to set the stacker refer to 1 8 Stacker Setting page 24 4 Start up an application for scanning and perform a scan For information on how to scan using ScandAl...

Page 38: ...the document width Move the hopper side guides towards the center as you press the side guide clutches and leave no space between the hopper side guide and the widest document 4 Lock one of the hoppe...

Page 39: ...d the document 6 Adjust the stacker extension to the document length and pull up the paper stop For information on how to set the stacker refer to 1 8 Stacker Setting page 24 7 Start up an application...

Page 40: ...Scanning supports scanning of documents with a length up to 3048 mm 120 in in feeding direction Paper Quality Paper type Recommended paper types for scanning are as follows z Wood free paper z Wood co...

Page 41: ...s that contain large areas filled with pencil lead If you have to scan such documents make sure to perform cleaning frequently A message may appear when you scan a lot of documents written with pencil...

Page 42: ...ng Capacity The number of sheets that can be loaded on the hopper is determined by the paper size and paper weight of the document See the following graph 500 80 250 31 209 3 150 100 300 157 50 Hopper...

Page 43: ...The above condition applies when the document is set to the center of the pick roller width If there are any holes in the 35 mm wide central column you can move the document to the left or right to a...

Page 44: ...oad documents of the same length onto the hopper z Variance in document lengths 1 or less z Do not punch holes within 35 mm 1 38 in over the vertical center line of the document See Fig 2 Detection by...

Page 45: ...light blue must be the same as the ground color or the color to be dropped out If the document contains text frames or signatures in this area disable White Level Follower For details about White Lev...

Page 46: ...6 1 lb z Smaller than A5 larger than A4 40 7 to 209 3 g m2 11 0 to 56 1 lb Friction coefficient We recommend that you use the same type of paper from the same manufacturer When papers of different man...

Page 47: ...sumables Scanner Overview How to Load Documents Refer to the table below when mixing documents of different sizes DL 11 17 inches LTR Letter size Maximum size A3 DL B4 LTR A4 B5 A5 B6 A6 B7 A7 B8 A8 W...

Page 48: ...s Ways to Scan Daily Care Troubleshooting Operational Settings Replacing Consumables Scanner Overview How to Use the Operator Panel Chapter 3 Configuring the Scan Settings This chapter explains about...

Page 49: ...upports TWAIN to perform scanning Normally the scanner driver is launched via an application and then the scan settings are configured in the setup dialog box of the driver some applications may not d...

Page 50: ...Page Duplex z ADF Back Side Paper Size Select a paper size from the displayed list Up to three custom sizes can be added to the list by using the button You can also change the order in which the item...

Page 51: ...this button to display the FUJITSU TWAIN 32 Scanner Driver Help It can also be displayed by the F1 key About Button Click this button to display the version information of the FUJITSU TWAIN 32 Scanne...

Page 52: ...Selects the filter for image processing z Compression Tab Specifies the compression rate for JPEG transfer Advance button Click this button to configure detailed settings related to image processing I...

Page 53: ...river can be used with an application that supports ISIS to perform scanning Normally the scanner driver is launched via an application and then the scan settings are configured in the setup dialog bo...

Page 54: ...the Operator Panel Main Tab Settings such as the scanning side s color color grayscale black white resolution brightness and contrast can be configured Layout Tab Settings such as the page orientatio...

Page 55: ...bleshooting Operational Settings Replacing Consumables Scanner Overview How to Use the Operator Panel Scan Area Dialog Box You can select the scan area for the specified paper size Image Processing Ta...

Page 56: ...o Scan Daily Care Troubleshooting Operational Settings Replacing Consumables Scanner Overview How to Use the Operator Panel Paper Handling Tab You can configure settings such as prescan pre pick i e f...

Page 57: ...tings Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing Consumables Scanner Overview How to Use the Operator Panel Gamma Tab You can specify the gamma correction pattern Y...

Page 58: ...Deletion Tab You can configure the setting for deleting blank pages When scanning in black white you can use the dot rate to process the blank page s for the white and black backgrounds separately Whe...

Page 59: ...onal Settings Replacing Consumables Scanner Overview How to Use the Operator Panel Imprinter Tab You can specify the print settings for the imprinter option which is available separately This tab does...

Page 60: ...nel Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing Consumables Scanner Overview Configuring the Scan Settings Chapter 4 How to Use the Operator Panel This chapter expla...

Page 61: ...Pauses the scan Scan Button 1 Launches the linked application software Resumes the scan Power Button Turns the power ON OFF Lights in blue when the scanner is turned on Stop Button Stops the scan imm...

Page 62: ...button 1 in braille Function Enter button 2 in braille Send to Pause button 3 in braille Clear Back button 4 in braille iMFF button 5 in braille Eject button 7 in braille Counter Reset button 6 in bra...

Page 63: ...a certain amount of time elapses with no documents Ready status in the scanner Indicates that a device error occurred during initialization or scanning Error codes beginning with the letter E F C H A...

Page 64: ...ed patterns refer to Bypassing Multifeed Detection for a Fixed Format page 114 Send to Pause Button Configuration Number Displays the number assigned to the application that is launched when the Send...

Page 65: ...2 Main Menu Operation Description Setting Item Operational Settings You can configure various settings for operating the scanner and using the operator panel For more details about settings refer to O...

Page 66: ...ge count on the maintenance parts Also use it to reset the counter when you have replaced the consumables or performed cleaning For more details refer to Checking and resetting counters page 68 23 Sho...

Page 67: ...ction Enter button to confirm For more details about the setting items refer to Items Configurable in the Main Menu page 74 D The selected item is displayed on the LCD 4 Press the U or V button and se...

Page 68: ...ighlighted when z The page count after replacing the consumable reaches 95 of the value configured in Specifying the Cycle to Replace Consumables Life Counter Alarm Setting page 185 in the Software Op...

Page 69: ...ng select the highlighted counter with the U or V button and press the Counter Reset button D A message appears to confirm that you want to clear the counter 6 Select 1 Yes by the U or V button and pr...

Page 70: ...n Enter button to confirm D Doc Counting Mode More documents is displayed on the LCD 4 Load the documents on the hopper and press the Scan button 100 sheets will be loaded as an example here D Scannin...

Page 71: ...indicates 25 If you load additional documents at this point you can scan up to 25 sheets 100 sheets Since the count has been set to 100 in step 4 it is 0 appears in the top right and Count indicates 0...

Page 72: ...replacement cleaning is highlighted Counters will appear highlighted when z The page count after replacing the consumable reaches 95 of the value configured in Specifying the Cycle to Replace Consumab...

Page 73: ...ables refer to the following z Pick Roller 7 2 Replacing the Pick Roller page 132 z Separator Roller 7 3 Replacing the Separator Roller page 134 z Brake Roller 7 4 Replacing the Brake Roller page 137...

Page 74: ...clear the overlapping patterns length location that were previously memorized in Auto mode It can also be configured from the Software Operation Panel 1 Manual mode 2 Auto mode 1 3 Auto mode 2 4 Clea...

Page 75: ...that is unusually warped You can specify the level of sensitivity to detect an abnormal feeding of documents when Paper Protection is enabled Documents are deformed e g warped bent creased when they...

Page 76: ...ot to ring an alarm when an error such as multifeed or paper jam occur It can also be configured from the Software Operation Panel 1 OFF 2 Low 3 High 1 OFF 9 Stacker Positioning Adjust the stacker pos...

Page 77: ...e interval in which the Check LED flashes when for Information is displayed on the LCD 0 5 1 0 1 5 2 0 2 5 seconds 2 0 17 Horizontal Scroll Speed Specify the speed in which the display is horizontally...

Page 78: ...nglish 3 French 4 German 5 Italian 6 Spanish 7 Russian 8 Chinese 2 English 20 Prioritize Panel Settings Prioritize the operator panel setting for Paper Protection When 1 Paper Protection is selected t...

Page 79: ...ABCDEFGHIJKLMNOPQRSTUVWX YZ _ 00000000 5 P abcdefghijklmnopqrstuvwxyz 0000 0000 6 P 0123456789 00000000 Test Print 1 Yes 2 No 3 23 Show Clear Counters Check the replacement cycle of the consumables a...

Page 80: ...t setting the settings are configured as follows when you turn on the power 2 Multiple sheets for No of sheets scanned 1 Front Side for Print 1 L ABCDEFGHIJKLMNOPQRSTUVWXYZ _ 00000000 for Print Patter...

Page 81: ...displayed on the LCD The indicator displays F01 when the power has just been turned on 2 Press the Function Enter button D Function Selection is displayed on the LCD 3 Press the U or V button and sel...

Page 82: ...No 01 when you turn on the power Therefore the setting does not change even when you initialize the operator panel Item Description Setting Factory Default Function Selection Configure the application...

Page 83: ...nsumables Scanner Overview Various Ways to Scan Chapter 5 Various Ways to Scan This chapter explains how to scan documents in various ways by using examples of FUJITSU TWAIN 32 started via ScandAll PR...

Page 84: ...cting Skewed Document Images page 97 z Automatically Correcting the Page Orientation page 99 z Saving Scanned Images in PDF Format page 101 z Outputting in Multi Image Mode page 105 z Automatically De...

Page 85: ...or information on how to load documents refer to Chapter 2 How to Load Documents page 33 2 Start up ScandAll PRO and open the TWAIN Driver 32 dialog box For information on how to display the TWAIN Dri...

Page 86: ...documents z Align by the center z Align by the side 3 Place the documents on the hopper and adjust the hopper side guides to the widest document in the batch For information on how to load documents...

Page 87: ...to Use ScandAll PRO 3 In Scan Type select Long page Front Side or Long page Duplex Select Long page Front Side for simplex scanning and Long page Duplex for duplex scanning D Long Page Paper Size Set...

Page 88: ...he hopper For information on how to load documents refer to Chapter 2 How to Load Documents page 33 2 Start up ScandAll PRO and open the TWAIN Driver 32 dialog box For information on how to display th...

Page 89: ...out Red Green Blue Displays the information of the specified dropout color in numerical values These values can be typed in directly or changed by clicking the S T button Sample color Displays the spe...

Page 90: ...the back sides of the single sided documents blank pages 1 Load documents on the hopper For information on how to load documents refer to Chapter 2 How to Load Documents page 33 2 Start up ScandAll PR...

Page 91: ...N Driver 32 dialog box D The settings are saved 8 Perform a scan from ScandAll PRO For information on how to perform scanning refer to How to Use ScandAll PRO Removing Punch Holes You can remove punch...

Page 92: ...und is specified 5 Select Fill with white or Background color under Hole punch removal Select Background color when scanning a color document If Fill with white is selected the punch holes will appear...

Page 93: ...which cannot be loaded together at once There are two modes in manual feeding Single Feed mode Only one sheet is manually fed and scanned z Suitable for scanning thick papers envelopes and folded pap...

Page 94: ...e front side scanning side facing up Make sure not to place the document all the way in 3 Perform a scan from ScandAll PRO For information on how to perform scanning refer to How to Use ScandAll PRO 4...

Page 95: ...rm a scan from ScandAll PRO For information on how to perform scanning refer to How to Use ScandAll PRO z Scanning can be stopped immediately by pressing the Counter Reset button on the operator panel...

Page 96: ...e documents are scanned In Continuous Feed mode the scanner separates the documents and only scans one sheet at a time even when multiple sheets are accidentally fed Roller z Scanning can be stopped i...

Page 97: ...33 2 Start up ScandAll PRO and open the TWAIN Driver 32 dialog box For information on how to display the TWAIN Driver 32 dialog box refer to How to Use ScandAll PRO 3 Click the Option button D The Opt...

Page 98: ...the area around the document and leave no black areas Specify the amount to delete from 5 to 1 mm in increments of 1 mm z Automatic Page Size Detection is not available with the following types of doc...

Page 99: ...entations when a batch of documents are scanned with mixed page orientations 1 Load documents on the hopper For information on how to load documents refer to Chapter 2 How to Load Documents page 33 2...

Page 100: ...etween lines or characters are extremely narrow or characters are overlapped with each other Documents with many photographs or figures and few characters Documents with characters printed in various...

Page 101: ...lected Long Page Scanning Automatic Page Size Detection z When you use Adobe Acrobat to scan and convert a document into PDF the output image may not turn out as intended When the Edge shadow removal...

Page 102: ...nu J All Programs J Adobe Acrobat D Adobe Acrobat is started up 3 Select the File menu J Create PDF J From Scanner J Custom Scan D The Custom Scan dialog box appears 4 Select FUJITSU fi 6800dj for Sca...

Page 103: ...onfiguring the Scan Settings How to Use the Operator Panel 6 Select Show Scanner s Native Interface for User Interface and then click the OK button D The Scanner Options dialog box closes and it retur...

Page 104: ...istiller Depending on the scan setting the file size may be greatly increased To reduce the data size try saving the scanned image by the following method note that this takes longer than usual to sav...

Page 105: ...ge outputs with one scan this is called the Multi Image Output function 1 Load a document on the hopper For information on how to load documents refer to Chapter 2 How to Load Documents page 33 2 Star...

Page 106: ...plex Scan mode In the TWAIN Driver 32 dialog box click the OK button 7 Click the OK button in the TWAIN Driver 32 dialog box D The settings are saved 8 Perform a scan from ScandAll PRO For information...

Page 107: ...u can configure settings so the scanner will automatically detect whether the images are color or grayscale or black white 1 Load a document on the hopper For information on how to load documents refe...

Page 108: ...ndAll PRO For information on how to perform scanning refer to How to Use ScandAll PRO When the document is recognized as a color grayscale document it is output in the mode selected under Image Mode i...

Page 109: ...How to Load Documents page 33 2 Start up ScandAll PRO and select Preferences in the Tool menu D The Setup dialog box appears 3 Select TWAIN for Device Driver in the Scan tab 4 Click the OK button 5 I...

Page 110: ...power on the scanner For information on how to connect the scanner and the computer refer to Connecting the Cables in Getting Started 2 Select the Start menu J Control Panel D The Control Panel dialo...

Page 111: ...can button is pressed z Send to Pause button In the Main Menu of the operator panel change the setting number for the Send to Pause button which is displayed on the LCD Match the number with the scann...

Page 112: ...r 32 dialog box For information on how to display the TWAIN Driver 32 dialog box refer to How to Use ScandAll PRO 3 Click the Option button D The Option dialog box appears 4 Click the Job Cache tab an...

Page 113: ...was detected on z Scanned image front side scanned image back side Shows the multifeed image s z OK button Keeps the image and continues scanning To have the multifeed pattern memorized you need to s...

Page 114: ...ally by letting the scanner memorize the locations and the sizes of the attachment Intelligent Multifeed Function The following three modes are available Modes can be selected from the operator panel...

Page 115: ...e before using this function Configure the following settings before using this function 1 Start up ScandAll PRO and select Scan Settings in the Scan menu D The TWAIN Driver 32 dialog box appears 2 Cl...

Page 116: ...tifeed detected Overlap Press the iMFF button to eject the document and to suppress multifeed detection from next scans Press the Eject button just to eject the document When Ready is displayed increa...

Page 117: ...ern that caused a multifeed error and continues scanning When a paper attachment of a similar pattern is detected the scanner automatically ignores it to suppress multifeed detection 1 2 z Auto mode 2...

Page 118: ...Cleaning the ADF with Cleaning Sheet 121 6 3 Cleaning the ADF with cloth 123 The glasses inside the ADF become very hot when the scanner is being used Before you start cleaning the inside make sure t...

Page 119: ...nable 6 1 Cleaning Materials and Locations that Require Cleaning Cleaning material Part No Remarks Cleaner F1 PA03950 0352 100 ml bottle Moisten a cloth with this fluid and wipe the scanner clean It m...

Page 120: ...depending on the condition of the documents Also cleaning must be performed more frequently when the following types of documents are scanned z Smooth faced documents such as coated paper z Documents...

Page 121: ...and select 21 Cleaning then press the Function Enter button to confirm D Cleaning Sheet is displayed on the LCD 4 Set the width of the hopper side guides to B4 For information on how to set the hoppe...

Page 122: ...et 12Place the Cleaning Sheet on the left hand side between the side guides with its adhesive side facing down 13Press the Scan button D The Cleaning Sheet is fed through and ejected onto the stacker...

Page 123: ...e along the grooves of the roller surface Clean thoroughly because the feeding performance is affected especially when there is foreign matter stuck on the roller Remove the rollers for easier cleanin...

Page 124: ...wipe the rollers so that the roller surface does not get damaged Clean the whole surface as you rotate the roller manually Make sure to clean thoroughly because the feeding performance is affected es...

Page 125: ...nal Settings Pinch Roller Gently wipe the rollers so that the roller surface does not get damaged Clean the whole surface as you rotate the roller manually z Inside the top cover rollers 2 locations 2...

Page 126: ...d in an environment with large amounts of paper dust and vertical streaks appear on the scanned image even after cleaning the glass Be careful not to let any paper dust in when removing the glass Clea...

Page 127: ...nment with large amounts of paper dust and vertical streaks appear on the scanned image even after cleaning the glass Be careful not to let any paper dust in when remov ing the glass Clean the glass o...

Page 128: ...sumables Scanner Overview Daily Care Operational Settings Document Sensor Clean off the dust quickly z Inside the top cover sensors 2 units z Paper path upper side sensors 9 units z Paper path lower s...

Page 129: ...close the ADF refer to 1 5 Opening Closing the ADF page 20 For information on how to close the top cover refer to 1 6 Opening Closing the Top Cover page 22 5 Reset the cleaning counter Reset the coun...

Page 130: ...Consumables This chapter describes how to replace the consumables for the scanner 7 1 Consumables and Replacement Cycles 131 7 2 Replacing the Pick Roller 132 7 3 Replacing the Separator Roller 134 7...

Page 131: ...82 Note that the suggested replacement cycles are guidelines for using A4 80 g m2 20 lb wood free or wood containing papers as these cycles vary depending on the type of papers scanned and how often t...

Page 132: ...20 3 Remove the pick rollers 2 from the scanner 1 Open the roller cover Grab the tabs on the left and right side with your fingers and pull down the cover towards you 2 Pull the pick roller off the ro...

Page 133: ...roller counter Reset the counter by one of the following methods z Select 23 Show Clear Counters from the Main Menu on the operator panel then reset the counter For more details refer to 4 2 Main Menu...

Page 134: ...to open the ADF refer to 1 5 Opening Closing the ADF page 20 3 Remove the separator roller from the scanner 1 Open the roller cover Grab the tabs on the left and right with your fingers and pull down...

Page 135: ...left side of the separator roller towards you and remove it with the shaft 4 Install a new separator roller on the scanner 1 Install the separator roller Insert the right side of the shaft first then...

Page 136: ...20 6 Reset the separator roller counter Reset the counter by one of the following methods z Select 23 Show Clear Counters from the Main Menu on the operator panel then reset the counter For more detai...

Page 137: ...y of the Hopper page 23 3 Open the ADF For information on how to open the ADF refer to 1 5 Opening Closing the ADF page 20 4 Remove the brake roller from the scanner 1 Open the roller cover Lift up th...

Page 138: ...ake roller counter Reset the counter by one of the following methods z Select 23 Show Clear Counters from Main Menu on the operator panel then reset the counter For more details refer to 4 2 Main Menu...

Page 139: ...plains about the countermeasures against paper jams and other troubles items to check before contacting your scanner service provider and how to read the product labels on the scanner 8 1 Paper Jam 14...

Page 140: ...losing the ADF page 20 For information on how to open the top cover refer to 1 6 Opening Closing the Top Cover page 22 3 Remove the jammed document z Inside ADF z Inside top cover 8 1 Paper Jam z Be c...

Page 141: ...ding direction Especially for documents that are not flat e g with holes tapes they can be removed more smoothly from the top cover side z Make sure to check the documents and the paper path thoroughl...

Page 142: ...own the information shown in the window and click the More Info button to check for troubleshooting methods 8 2 Error Indications on Operator Panel Function Enter Check Menu Scan Stop Eject Counter Re...

Page 143: ...o 8 1 Paper Jam page 140 2 Check if the documents are suitable for scanning by ADF For more details refer to 2 2 Documents for Scanning page 40 3 Clean the rollers For more details refer to Chapter 6...

Page 144: ...ed Remove the document and try again 1 Remove the jammed document s For information on how to remove documents refer to 8 1 Paper Jam page 140 2 Make sure that the hopper side guides are not set too w...

Page 145: ...ng the U button to suppress multifeeds 1 J2 56 Multifeed detected Length Press the Eject button to eject the document J8 01 Sensor s dirty Clean the Pick Sensor Clean the sensor s For details refer to...

Page 146: ...stalled back side imprinter Check if the Print Cartridge is mounted correctly This error is related to the imprinter sold separately Install the print cartridge For more details refer to fi 680PRF PRB...

Page 147: ...d image memory read write error Back If the problem persists after turning the power back on please inform your service engineer of the above error code Error code Error message Countermeasure E2 74 O...

Page 148: ...ervice engineer of the above error code F6 EC Fan error If the problem persists after turning the power back on please inform your service engineer of the above error code Error code Error message Cou...

Page 149: ...orm your service engineer of the above error code Turn the power off then back on If this method does not solve the problem write down the displayed error code and contact your FUJITSU scanner dealer...

Page 150: ...head If the problem persists after turning the power back on please inform your service engineer of the above error code A3 B6 Imprinter error EEPROM If the problem persists after turning the power ba...

Page 151: ...d FUJITSU scanner service provider The following are examples of troubles that you may experience 8 3 Troubleshooting Symptoms Scanner cannot be powered ON page 152 Display on LCD switches OFF page 15...

Page 152: ...ot be powered ON Is the power cable connected properly No Connect the power cable properly Yes Is the main power switch turned on No Press the side of the main power switch Yes Did you press the power...

Page 153: ...ume from power saving mode by one of the following methods z Load a document on the hopper z Press any button on the operator panel However do not press the power button for more than two seconds beca...

Page 154: ...on how to connect the cables refer to Connecting Cables in Getting Started Yes Is the connector on the interface cable broken Yes Use a new interface cable No Is the SCSI ID configured correctly when...

Page 155: ...white a picture or a photo If you can configure from the scanner driver settings dialog box specify the image mode to Halftone or Grayscale and scan Are you scanning in Halftone or Grayscale No Select...

Page 156: ...Clean the dirty locations For information on how to clean the dirty locations refer to Chapter 6 Daily Care page 118 Yes Is the resolution appropriate No Specify a higher resolution in the scanner dr...

Page 157: ...g Is there a heavy object placed on top of the ADF Yes Do not press down on the top of the ADF or place any heavy objects on the ADF during scanning No Is anything causing the scanner to vibrate durin...

Page 158: ...refer to 6 2 Cleaning the ADF with Cleaning Sheet page 121 or 6 3 Cleaning the ADF with cloth page 123 No Does the vertical streak line disappear when you set a lower resolution Yes Specify a lower r...

Page 159: ...ion if necessary Detecting Multifeed Errors page 112 Yes Did you fan the documents before loading them on the scanner No Fan the documents before loading Yes Has the document just been printed out fro...

Page 160: ...ers to the pick roller separator roller and brake roller Did you adjust the paper separation force on the operator panel No Increase the paper separation force if it is set low For more details refer...

Page 161: ...n the hopper No Fan the documents before loading or reduce the amount of sheets Yes Are the consumables 1 installed correctly No Install the consumables 1 correctly For information on how to install t...

Page 162: ...consumables 1 installed correctly No Install the consumables 1 correctly For information on how to install the consumables refer to Chapter 7 Replacing Consumables page 130 Yes Are any of the consumab...

Page 163: ...lity page 40 No Use a document that satisfies the required conditions For more details refer to 2 2 Documents for Scanning page 40 Yes Are any of the consumables 1 worn out Yes Check the consumable co...

Page 164: ...anning direction For more details refer to Adjusting the Starting Position for Scanning Offset Vertical Magnification Adjustment page 186 Yes Did you use the filtering function No In Device Setting 2...

Page 165: ...ted correctly No Connect the interface cable correctly For information on how to connect the cables refer to Connecting Cables in Getting Started Yes Is it connected via SCSI USB Connector 2 No Connec...

Page 166: ...nner model name refer to 8 5 Checking the Product Labels page 168 Serial No Example 000001 To find out the Serial Number refer to 8 5 Checking the Product Labels page 168 Manufacture Date Example 2009...

Page 167: ...g Image quality issues Others Item Findings Scanner driver type and version Interface controller type Example Adaptec SCSI Card AHA 2940AU OS version Windows Application software Example ScandAll PRO...

Page 168: ...ays to Scan Daily Care Operational Settings Replacing Consumables Scanner Overview Troubleshooting This section describes how to check the labels on the scanner Location Locations of the two labels ar...

Page 169: ...onal Settings This chapter explains how to configure the scanner settings by using the Software Operation Panel 9 1 Starting Up the Software Operation Panel 170 9 2 Configurable Items 171 9 3 Settings...

Page 170: ...Kofax VRS With this application you can configure various settings for operating the scanner and managing the consumables 1 Confirm that the scanner is connected to your computer then power on the sca...

Page 171: ...mables Scanner Overview Operational Settings Using the Software Operation Panel you can configure the following settings for the scanner that is connected to a computer Device Setting 1 Start up the S...

Page 172: ...or performed cleaning Total Page Count ADF After cleaning Brake Roller Pick Roller Separator Roller Assist Roller 0 3 3 Ink Level Front Ink Level Back only when imprinter is installed Only displayed w...

Page 173: ...Refer to 9 1 Starting Up the Software Operation Panel page 170 2 From the listing on the left select Device Setting 2 Click an item in the listing on the left to display the details of the settings p...

Page 174: ...erlapping Ultrasonic 3 3 Multifeed detection when scanning in manual feeding mode Specify this item to enable multifeed detection during manual feeding SCSI or USB Connector 1 Disable Follow driver se...

Page 175: ...er driver s setup dialog box Note that priority is given to the setting with a larger value Top Bottom Left Right 0 to 7 5 mm in increments of 0 5 mm A Image B Filled area A B Output Top Bottom Left R...

Page 176: ...gured from the operator panel Manual mode Auto mode 1 Auto mode 2 Manual mode 3 3 Select to clear the overlap pattern length location memorized in Auto mode Clear overlap pattern check box Not selecte...

Page 177: ...000 sheets Not selected 3 3 Life Counter Alarm Setting Specify the replacement cycles for the consumables Each consumable 10 000 to 2 550 000 sheets in increments of 10 000 600 000 sheets 3 3 Set the...

Page 178: ...able Enable 3 3 AutoCrop Boundary Specify whether or not to optimize round up down the fractional part of the scanned image data Normal Optimize Normal 3 Auto color Detection Specify the slice level f...

Page 179: ...Specify the waiting time to cancel manual feeding It can also be configured from the operator panel SCSI or USB Connector 1 5 10 20 30 40 50 60 70 80 90 100 110 120 180 240 300 360 420 480 540 600 900...

Page 180: ...when scanning in Automatic Page Size Detection Specifying Document with tab shows the image of the tab but slows down the scanning speed SCSI or USB Connector 1 Document with tab Document without tab...

Page 181: ...Enable Maintenance Inspection cycle 1 to 12 months Disable 3 3 Multi dropout colors Specify a color to be dropped out from the scanned image black white grayscale mode only You can select any color s...

Page 182: ...100 For brake roller pick roller separator roller counters z Background color changes to yellow when the scanner determines that the condition of the roller has exceeded the threshold that can be corr...

Page 183: ...lacement of brake roller in units of 500 Pick Roller Approximate number of sheets scanned since the last replacement of pick rollers in units of 500 Separator Roller Approximate number of sheets scann...

Page 184: ...he consumables refer to the following sections z Pick Roller 7 2 Replacing the Pick Roller page 132 z Separator Roller 7 3 Replacing the Separator Roller page 134 z Brake Roller 7 4 Replacing the Brak...

Page 185: ...d color of the counter changes to light yellow when the page count after replacing the consumable reaches 95 of the value specified here and turns yellow when it reaches 100 You can also display the m...

Page 186: ...stment When the output position of the scanned image is not correct or the image appears shortened elongated vertically use the following procedure to adjust the offset and the vertical magnification...

Page 187: ...k as the target for offset adjustment Note that when the connection is via SCSI or USB Connector 2 you can only adjust the offset for ADF back Main Adjusts the horizontal width offset The setting rang...

Page 188: ...eration Panel page 170 2 From the listing on the left select Device Setting 2 J Page Edge Filler ADF 3 Specify the width of each margin to fill top bottom right and left The specified area is filled i...

Page 189: ...170 2 From the listing on the left select Device Setting 2 J Page Edge Filler Automatic Page Size Detection 3 Specify the width of each margin to fill top bottom right and left The specified area is f...

Page 190: ...re Operation Panel page 170 2 From the listing on the left select Device Setting 2 J Dropout color 3 Select a color to drop out Red Green Blue Red green or blue is dropped out None No color is dropped...

Page 191: ...ent containing black text with a green background you can output an image with only the black text 1 Start up the Software Operation Panel Refer to 9 1 Starting Up the Software Operation Panel page 17...

Page 192: ...ays the specified color z Priority Black check box Select this check box when you do not want to drop out the text This option saves low intensity colors such as black generally used for characters fr...

Page 193: ...ens the interval between scanning each document 1 Start up the Software Operation Panel Refer to 9 1 Starting Up the Software Operation Panel page 170 2 From the listing on the left select Device Sett...

Page 194: ...Specify the number of paper feeding retries You can select from1 to 12 times Specifying the Interval to Feed the Documents Set the interval for feeding sheets If the scanned image is partially missing...

Page 195: ...symptom may be improved by slowing down the speed in which the documents are fed pick speed This setting is effective for scanning thin papers 1 Start up the Software Operation Panel Refer to 9 1 Star...

Page 196: ...l widths the symptom may be improved by bringing down the pick roller unit and keeping the unit at the lower position disabling the Soft Pick Setting 1 Start up the Software Operation Panel Refer to 9...

Page 197: ...n Panel Refer to 9 1 Starting Up the Software Operation Panel page 170 2 From the listing on the left select Device Setting 2 J AutoCrop Boundary 3 Select whether to include or exclude the fractional...

Page 198: ...Software Operation Panel Refer to 9 1 Starting Up the Software Operation Panel page 170 2 From the listing on the left select Device Setting 2 J Auto color Detection 3 Select the slice value You can...

Page 199: ...whether or not to beep an alarm sound when a paper jam or multifeed occurs 1 Start up the Software Operation Panel Refer to 9 1 Starting Up the Software Operation Panel page 170 2 From the listing on...

Page 200: ...of scannable area when transporting paper Specify whether or not judge the symptom as paper jam when a document is skewed and passes outside the supported scanning area 1 Start up the Software Operat...

Page 201: ...Starting Up the Software Operation Panel page 170 2 From the listing on the left select Device Setting 2 J Paper Protection 3 Specify whether to enable or disable Paper Protection When you select Ena...

Page 202: ...symptom and stop the scan select 1 Low to only detect documents that are highly deformed and 3 High to also detect documents that are slightly deformed 1 Start up the Software Operation Panel Refer t...

Page 203: ...ith Tab Automatic Page Size Detection 3 Select one from Document with tab Document without tab or Non rectangular document Item Description Document with tab Scans up to 20 mm off the bottom edge of t...

Page 204: ...a document with dark background color are not detected accurately You can specify the level of sensitivity to accurately detect the edges of documents with dark backgrounds 1 Start up the Software Ope...

Page 205: ...ftware Operation Panel page 170 2 From the listing on the left click Device Setting 2 J Overcrop Undercrop 3 Adjust the output result by using the slider bar Item Description Overcrop Adds black areas...

Page 206: ...s contained by setting a sufficient amount of black margin on the top and the bottom Select Thick to increase the amount of black margin 1 Start up the Software Operation Panel Refer to 9 1 Starting U...

Page 207: ...document length is detected Not noticing multifeed errors while scanning may put you in a situation where important data are missing from the scanned images Multifeed detection function is equipped t...

Page 208: ...more details Check Length Detects multifeed by the difference in length of the documents Note that multifeed cannot be detected accurately when scanning a mixed batch in different sizes or a Job Separ...

Page 209: ...nfigure this setting when you want to enable multifeed detection for scanning in Manual Feed mode 1 Start up the Software Operation Panel Refer to 9 1 Starting Up the Software Operation Panel page 170...

Page 210: ...range Range Description Selected range Select the check box to specify the detection range colored in light blue in the picture below Select the check box to enable the setting in this window Clear t...

Page 211: ...rea regardless of whether it is enabled or disabled z To disable multifeed detection for the whole document select Disable and set the start position to 0 and the end position to be equal to or longer...

Page 212: ...Disable Start 0 mm End 0 mm Multifeeds are detected only for the areas in light blue Example 3 Bad example z Specified position Left Selected range Disable Start 310 mm End 400 mm z Specified positio...

Page 213: ...ual mode Stops feeding the documents when a multifeed is detected You can resume scanning by loading the documents back on the hopper The size and location of the paper attachment are not memorized Au...

Page 214: ...the scan is automatically stopped and manual feeding is canceled To cancel Manual Feeding mode immediately press the Counter Reset button during the timeout period 1 Start up the Software Operation P...

Page 215: ...the Waiting Time to Enter Power Saving Mode Power saving When the scanner is not being used for a certain period of time it enters power saving mode to save the power consumption 1 Start up the Softwa...

Page 216: ...pecify whether or not to memorize the paper separation force setting of the operator panel upon turning the power off 1 Start up the Software Operation Panel Refer to 9 1 Starting Up the Software Oper...

Page 217: ...engineer A message for regular maintenance appears when the time specified here elapses after the last time regular maintenance inspection was performed Messages for regular maintenance can be checke...

Page 218: ...nel Refer to 9 1 Starting Up the Software Operation Panel page 170 2 From the listing on the left click Device Setting 2 J Imprinter selection 3 Select the Imprinter to use Normal obey Host specificat...

Page 219: ...roubleshooting Replacing Consumables Scanner Overview Appendix Glossary Introduction Contents TOP Operational Settings Appendix This section provides the following information A 1 Basic Specification...

Page 220: ...m 12 17 in 1 Paper weight A5 or larger A4 Letter or smaller 20 to 209 3 g m2 5 5 to 56 1 lb Smaller than A5 larger than A4 Letter 40 7 to 209 3 g m2 11 0 to 56 1 lb Scanning speed A4 landscape 2 Binar...

Page 221: ...ty varies depending on the paper weight See 2 2 Documents for Scanning page 40 4 SCSI and USB 2 0 1 1 interfaces cannot be used at the same time 5 You cannot connect multiple computers to the scanner...

Page 222: ...hooting Operational Settings Replacing Consumables Scanner Overview TOP A 2 Installation Specification Item Specification Outer dimensions Width Depth Height 1 460 430 310 mm 18 1 16 9 12 2 in Install...

Page 223: ...Connector 1 4 0 W or less 100 to 120 Vac 4 2 W or less 220 to 240 Vac SCSI or USB Connector 2 5 3 W or less 100 to 120 Vac 5 6 W or less 220 to 240 Vac Ambient condition Temperature Operating 15 to 35...

Page 224: ...tings How to Use the Operator Panel Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing Consumables Scanner Overview TOP The outer dimensions are as follows Unit mm in A 3 O...

Page 225: ...trings on the scanned document You can use this imprinter to manage documents by printing the user name date and serial number For more details about fi 680PRF Front Side Imprinter refer to the fi 680...

Page 226: ...rror Recovery Guide for fi 6800 z To remove the Software Operation Panel Click Software Operation Panel Software Operation Panel is installed together with FUJITSU TWAIN 32 ISIS z To remove Kofax VRS...

Page 227: ...8 size Dropout color Inversion P ADF Automatic Document Feeder Duplex scanning mode ISIS Paper jam E J Paper Protection Assist roller Edge Extract Job Separator Patch code Automatic size skew detec ti...

Page 228: ...ys to Scan Daily Care Troubleshooting Operational Settings Replacing Consumables Scanner Overview Separator roller Z Shortcut key Zone OCR Simplex scanning mode Numbers Smoothing 11 17 in Soft Pick T...

Page 229: ...mm A8 size A standard paper size Paper size is 52 74 mm ADF Automatic Document Feeder A paper feeding mechanism which allows multiple sheets of documents to be scanned one sheet at a time Assist rolle...

Page 230: ...ghtness Refers to the brightness of a scanned image C Canadian DOC Regulations A standard issued by Industry Canada a department of the Canadian government which sets out the technical requirements re...

Page 231: ...ilevel gray dpi Acronym for dots per inch A measurement of resolution which is normally used for scanners and printers Higher dpi indicates better resolution Driver software In this manual driver soft...

Page 232: ...objective pixel into several pixels which are then binarized This maintains high grayscale levels and resolution during scanning while suppressing more patterns by dotted halftone images such as news...

Page 233: ...H Halftone processing Reproduces the color density in black white by using dot patterns This method is effective for scanning images such as photographs in black white I Image processing Refers to pr...

Page 234: ...the former Pixel Translations in 1990 In order to use imaging devices designed for ISIS standard it is necessary to install a driver software that supports ISIS J Job Separator A sheet inserted betwee...

Page 235: ...ing as black spots in white areas and voids in black areas is removed to improve image quality Common noise includes toner and fax particles Noise reduction works via an algorithm that removes pixels...

Page 236: ...t partially missing Overscan A function that scans the document in a size larger than the specified paper size P Paper jam Refers to a state in which a document is jammed inside the paper path or feed...

Page 237: ...e image contains different amounts of pixels the one with more pixels can express greater details Therefore the higher the resolution the finer the image becomes S SCSI SCSI Small Computer System Inte...

Page 238: ...function to reduce the number of sheets pulled by the pick roller at once by restricting the up and down movement of the pick roller during feeding T Temporary error An error that can be fixed by the...

Page 239: ...ing USB USB Universal Serial Bus is a standard for interfaces used to connect devices such as keyboards and scanners Up to 127 devices can be connected by this interface USB devices can be connected d...

Page 240: ...uments Configuring the Scan Settings How to Use the Operator Panel Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing Consumables Scanner Overview Numbers 11 17 in A standa...

Page 241: ...21 closing the ADF 21 closing the Hopper 19 closing the top cover 22 configurable items 171 consumables 131 conventions 5 D daily care 118 documents for scanning 40 E error indications on operator pan...

Page 242: ...st scan operations and handling 97 power saving mode 27 product label 168 R replacement cycles of the consumables 131 replacing consumables 130 S Scan button 110 scan settings 48 scanner options 225 s...

Page 243: ...erator s Guide P3PC 2492 02ENZ0 Issue date November 2009 Issued by PFU LIMITED z Copying of the contents of this manual in whole or in part and copying of the scanner applications is prohibited under...

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