bizhub 652/552
12-3
12.1
Cannot send faxes
12
12
Troubleshooting for fax and scanning problems
This chapter provides solutions for some problems you encounter while using fax and scanning functions. If
you encounter a problem which is not listed in this chapter or difficult to solve, please contact your service
representative.
12.1
Cannot send faxes
When a fax cannot be sent, try to correct problems by referring to the table below. If the fax still cannot be
sent properly even after attempting to correct the problem, please contact your service representative.
d
Reference
If you are unable to send a fax, the TX Result Report is output. For details, refer to page 8-14. (When printing
the TX Result Report is enabled)
For details on error messages, Refer to page 12-7.
For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the
[User's Guide Copy Operations]
12.1.1
G3 Fax
Check points
Corrective Actions
Was the transmission
procedure carried out
correctly?
Check the transmission procedure and then resend the fax.
Is the recipient's fax
number correct? Were
the address book desti-
nation and program des-
tination registered
correctly?
There may be an error in registering the fax number when address book des-
tination and program destination are used.
Print the list of address book destinations to check that the numbers are reg-
istered correctly.
Correct if an error is found.
Is the telephone line set-
ting correct?
Does the setting in [Dialing Method] in the Utility mode match the telephone
line being used? Check the setting and correct it if an error is found.
Is the telephone line cor-
rectly connected?
Is the telephone line disconnected?
Check the telephone cord for connection and, if unplugged, plug it securely.
Is there a problem with
the receiving machine?
Is the power of the receiving facsimile turned off, is it out of paper or is there
another problem?
Call the recipient to determine whether there is a problem.
Was a correct password
sent?
Check the recipient's password and then resend the fax using a correct
password.
Was the sender's fax
number correctly regis-
tered with "Check Dest.
& Send"?
Check that the fax number registered with the recipient is correct. Or, send
a fax with Check Dest. & Send set to [No].
Summary of Contents for bizhub 552
Page 2: ... ...
Page 14: ...Contents 12 bizhub 652 552 ...
Page 15: ...1 Introduction ...
Page 16: ......
Page 21: ...2 Before using the Network Scan Fax Network Fax functions ...
Page 22: ......
Page 34: ...Overview 2 2 14 bizhub 652 552 2 2 ...
Page 35: ...3 Control Panel Liquid Crystal Display ...
Page 36: ......
Page 53: ...4 Registering the basic information ...
Page 54: ......
Page 60: ...Using the Web service 4 4 8 bizhub 652 552 4 4 ...
Page 61: ...5 Sending ...
Page 62: ......
Page 136: ...Redialing G3 IP 5 5 76 bizhub 652 552 5 13 ...
Page 137: ...6 Receiving G3 IP I FAX ...
Page 138: ......
Page 150: ...Footer Position 6 6 14 bizhub 652 552 6 7 ...
Page 151: ...7 Convenient functions G3 IP I FAX ...
Page 152: ......
Page 162: ...Fax transmission using extension lines G3 7 7 12 bizhub 652 552 7 9 ...
Page 163: ...8 Description of reports and lists ...
Page 164: ......
Page 178: ...Reports lists commonly used among G3 IP I FAX 8 8 16 bizhub 652 552 8 3 Fax Setting List ...
Page 179: ...bizhub 652 552 8 17 8 3 Reports lists commonly used among G3 IP I FAX 8 ...
Page 180: ...Reports lists commonly used among G3 IP I FAX 8 8 18 bizhub 652 552 8 3 Relay List ...
Page 193: ...9 User Mode Settings ...
Page 194: ......
Page 222: ...User Settings 9 9 30 bizhub 652 552 9 3 ...
Page 223: ...10 Administrator Mode Settings ...
Page 224: ......
Page 267: ...11 PageScope Web Connection ...
Page 268: ......
Page 272: ...Logging in and logging out 11 11 6 bizhub 652 552 11 2 Login as an administrator again ...
Page 299: ...12 Troubleshooting for fax and scanning problems ...
Page 300: ......
Page 310: ...If Contact your service representative is displayed Service Call 12 12 12 bizhub 652 552 12 4 ...
Page 311: ...13 Appendix ...
Page 312: ......
Page 325: ...14 Index ...
Page 326: ......
Page 334: ...14 10 bizhub 652 552 Index by button 14 14 2 ...