Action
Yes
No
Step 1
a
Open the scanner cover.
b
Using a damp, soft, lint
‑
free cloth, wipe the ADF glass and the
white underside of the scanner cover.
c
Close the scanner cover.
Do vertical streaks appear on scanned documents?
Go to step 2.
The problem is
solved.
Step 2
a
Open the ADF cover.
b
Using a damp, soft, lint
‑
free cloth, wipe the ADF glass and the
white underside of the ADF cover.
c
Close the ADF cover.
Do vertical streaks appear on scanned documents?
Contact
The problem is
solved.
Scan job was not successful
Action
Yes
No
Step 1
Check the cable connections.
a
Make sure that the Ethernet or USB cable is securely connected
to the computer and the printer.
b
Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 2.
Step 2
Check the file you want to scan.
a
Make sure that the file name is not already used in the
destination folder.
b
Make sure that the document or photo you want to scan is not
open in another application.
c
Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 3.
Step 3
a
Make sure that the
Append time stamp
or the
Overwrite
existing file
check box is selected in the destination
configuration settings.
b
Resend the scan job.
Is the scan job successful?
The problem is
solved.
Contact
Troubleshooting
203
Summary of Contents for Bizhub 4000i
Page 1: ...User s Guide 2018 3 AAFM 9565 11A...
Page 30: ...2 Select the job to cancel Printing 30...
Page 147: ...Maintaining the printer 147...
Page 155: ...Paper jam in the front door 1 Remove the tray 2 Open the front door Clearing jams 155...
