Konica Minolta bizhub 3602P User Manual Download Page 1

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bizhub 3602P

USER’S GUIDE

Summary of Contents for bizhub 3602P

Page 1: ...bizhub 3602P USER S GUIDE...

Page 2: ...ge 12 Printing the Network Setup Page 12 Loading paper and specialty media 13 Setting the size and type of the specialty media 13 Con guring Universal paper settings 13 Loading trays 13 Loading the mu...

Page 3: ...parts and supplies 57 Replacing parts and supplies 58 Moving the printer 68 Saving energy and paper 69 Clearing jams 71 Avoiding jams 71 Identifying jam locations 72 Paper jam in the front door 73 Pa...

Page 4: ...Upgrading and migrating 113 Hardware 113 Software 116 Firmware 119 Notices 120 Index 127 Contents 4...

Page 5: ...h this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The powe...

Page 6: ...e printer off the trays Do not try to lift the printer and any options at the same time Always use the handholds on the printer to lift it Any cart used to move the printer must have a surface able to...

Page 7: ...n your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions This product may produce small amounts of ozone during normal operat...

Page 8: ...sure that air ow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a at sturdy and stable surface Keep the printer Clean dry and free...

Page 9: ...rinter CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed You can con gure your printer by adding optional 250 or 550...

Page 10: ...Y To avoid the risk of re or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement Warning Potential Damage To avoid loss of data or printer...

Page 11: ...s and menu options Increase the numeric value of a setting being displayed 8 Select button Select menu options Display available values or settings for a menu An asterisk indicates the current default...

Page 12: ...r IP address by printing the network setup page or menu settings page and then nding the TCP IP section For more information see Printing the Network Setup Page on page 12 Notes The IP address appears...

Page 13: ...paper settings 1 From the control panel navigate to Paper Media Con guration Universal Setup 2 Select Portrait Width or Portrait Height and then press 3 Adjust the settings and then press Loading tray...

Page 14: ...acedown with the top edge of the sheet toward the front of the tray for one sided printing Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two sided printing...

Page 15: ...before loading 4 Load paper with the printable side faceup Notes Load letterhead faceup with the top edge of the sheet toward the front of the tray for one sided printing Load letterhead facedown with...

Page 16: ...ets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Paper 3 Match the paper size and...

Page 17: ...13 4 in Hagaki 100 x 148 mm 3 9 x 5 8 in X X Statement 140 x 216 mm 5 5 x 8 5 in X Executive 184 x 267 mm 7 3 x 10 5 in X Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in Folio 216 x 33...

Page 18: ...type Tray Multipurpose feeder Two sided printing Plain paper Card stock X X Transparency X Recycled Paper labels1 X Bond2 Letterhead Preprinted Colored Paper Light Paper Heavy Paper2 Rough Cotton Env...

Page 19: ...commended to print 20 or fewer pages of paper labels per month Vinyl pharmacy and two sided labels are not supported 2 Bond and Heavy Paper are supported in two sided printing up to 90 g m2 24 lb pape...

Page 20: ...cation 2 Tap Print and then select a printer 3 Print the document Printing from a mobile device using Mopria Print Service Mopria Print Service is a mobile printing solution for mobile devices running...

Page 21: ...ng a font sample list 1 From the control panel navigate to Reports Print Print Fonts 2 Select PCL Fonts or PostScript Fonts and then press Printing a directory list 1 From the control panel navigate t...

Page 22: ...mage Paper Tray Con guration Media Con guration Network Ports Network Overview Wireless Ethernet TCP IP SNMP IPSec 802 1x LPD Con guration HTTP FTP Settings ThinPrint USB Google Cloud Print Wi Fi Dire...

Page 23: ...cify the unit of measurement for paper sizes Note The country or region selected in the initial setup wizard determines the initial paper size setting Screen Timeout 10 300 60 Set the idle time in sec...

Page 24: ...to check for jammed paper automatically Error Prevention Auto Reboot Auto Reboot Reboot always Reboot never Reboot when idle Set the printer to restart when an error occurs Error Prevention Auto Rebo...

Page 25: ...ay off Display on when printing Allow printing with the display turned off Timeouts Sleep Mode 1 120 minutes 15 Set the idle time before the printer begins operating in Sleep mode Timeouts Hibernate T...

Page 26: ...ption USB Con guration USB PnP 1 2 Change the USB driver mode of the printer to improve its compatibility with a personal computer USB Con guration USB Speed Full Auto Set the USB port to run at full...

Page 27: ...ory Reset Maintenance Counter Reset the supply page counter or view the total printed pages Printer Emulations PPDS Emulation Off On Set the printer to recognize and use the PPDS data stream Print Con...

Page 28: ...ow existing error messages on the display after the printer remains inactive on the home screen for a length of time equal to the Screen Timeout setting Device Operations Custom Supply Levels Off On L...

Page 29: ...rator Sheets None Between Copies Between Jobs Between Pages Insert blank separator sheets when printing Separator Sheet Source Tray x 1 Multipurpose Feeder Specify the paper source for the separator s...

Page 30: ...m from sending print jobs that use another printer language Resource Save Off On Set the printer to handle temporary downloads when it receives a job that requires more than the available memory Notes...

Page 31: ...indicates the factory default setting Job Accounting Menu item Description Job Accounting Off On Set the printer to create a log of the print jobs that it receives Accounting Log Frequency Daily Week...

Page 32: ...st Log Delete Current Log Delete Oldest Log Delete All Logs Delete All But Current Specify how the printer responds when disk usage reaches the maximum limit 100MB Note An asterisk next to a value ind...

Page 33: ...search its memory for the requested font before searching the ash memory Flash Disk sets the printer to search the ash memory for the requested font before searching the printer memory This menu item...

Page 34: ...requested lines to print between the default margins of the page 60 is the U S factory default setting 64 is the international factory default setting PCL5 Minimum Line Width 1 30 2 Set the initial mi...

Page 35: ...y default values Print Timeout Disabled 1 255 90 Set the printer to end a print job after it has been idle for the speci ed amount of time in seconds Note An asterisk next to a value indicates the fac...

Page 36: ...t Fit Anchor Top Left Anchor Center Fit Height Width Fit Height Fit Width Adjust the image to t the printable area Note When Auto Fit is set to On Scaling is automatically set to Best Fit Orientation...

Page 37: ...assette Manual First Set the printer when to pick paper loaded in the multipurpose feeder Notes When set to Cassette the printer treats the multipurpose feeder like a tray When set to Manual the print...

Page 38: ...Rough Cotton Custom Type x Specify the texture and weight of the paper loaded Select from the following options Paper Texture Smooth Normal Rough Paper Weight Light Normal Heavy Note An asterisk next...

Page 39: ...ted to a wireless network Menu item Description Setup On Printer Panel Choose Network Add Wi Fi Network Network Name Network Mode Infrastructure Ad hoc Wireless Security Mode Disabled WEP WPA2 WPA Per...

Page 40: ...Authentication Mode Auto Open Shared Set the type of Wireless Encryption Protocol WEP used by the printer Note This menu item appears only if Wireless Security Mode is set to WEP Set WEP Key Specify...

Page 41: ...the default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speci ed in the Setup menu PS Smartswitch On Off Set t...

Page 42: ...28 64 All IPv6 Addresses Show all IP and router addresses used in an IPv6 network All IPv6 Router Addresses Network Address UAA LAA Show the printer Media Access Control MAC addresses Locally Administ...

Page 43: ...e Allow DHCP BOOTP to update NTP server On Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer Zero Con guration Name Specify a service name for the zero con guration networ...

Page 44: ...addresses in the list can access the printer functionality MTU Specify a maximum transmission unit MTU parameter for the TCP connections Raw Print Port 1 65535 9100 Specify a raw port number for prin...

Page 45: ...5 SHA1 Minimum Authentication Level No Authentication No Privacy Authentication No Privacy Authentication Privacy Privacy Algorithm DES AES 128 Con gure SNMP version 3 to install and update the printe...

Page 46: ...ours 1 2 4 8 24 Proposed Encryption Method 3DES AES Specify the encryption and authentication methods to connect to a network securely Note These menu items appear only when Base Con guration is set t...

Page 47: ...ner page is the rst page of a print job used as a separator of print jobs and to identify the originator of the print job request LPD Trailer Page Off On Print a trailer page for all LPD print jobs No...

Page 48: ...fault printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speci ed in the Setup menu PS SmartSwitch On Off Set the pri...

Page 49: ...egistration Register Register the printer to the Google Cloud server Options Enable Google Cloud Print Off On Print directly from your Google account Options Enable Local Discovery Off On Allow higher...

Page 50: ...is not secured Note An asterisk next to a value indicates the factory default setting Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus...

Page 51: ...int Quality Guide Provides information about solving print quality issues Mono Quality Guide Provides information about mono print quality settings Information Guide Provides more information sources...

Page 52: ...e and network settings security settings and embedded solutions do the following 1 From the control panel navigate to Device Maintenance Out of Service Erase 2 Select Sanitize all information on nonvo...

Page 53: ...nt jobs Non volatile memory Your printer may use two forms of non volatile memory EEPROM and NAND ash memory Both types are used to store operating system device settings and network information Erase...

Page 54: ...our printer and working properly For more information see the instruction sheet that came with the adapter The wireless network adapter is standard in some printer models Make sure that your access po...

Page 55: ...documentation that came with the access point see the Embedded Web Server associated with the access point or contact your administrator Connecting the printer to a wireless network using Wi Fi Prote...

Page 56: ...roceeding Notes Perform this task after every few months Damage to the printer caused by improper handling is not covered by the printer warranty 1 Turn off the printer and then unplug the power cord...

Page 57: ...A MINOLTA printer or its associated components Ordering a toner cartridge Notes The estimated cartridge yield is based on the ISO IEC 19752 standard Extremely low print coverage for extended periods o...

Page 58: ...Replacing parts and supplies Replacing the toner cartridge 1 Open the front door 2 Remove the used toner cartridge Maintaining the printer 58...

Page 59: ...e Note Use the arrows inside the printer as guides 5 Close the front door Note Dispose of the empty toner cartridge according to your local regulations Do not burn the cartridge CAUTION POTENTIAL INJU...

Page 60: ...Replacing the imaging unit 1 Open the front door 2 Remove the toner cartridge 3 Remove the used imaging unit Maintaining the printer 60...

Page 61: ...10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 5 Insert the...

Page 62: ...imaging unit according to your local regulations Do not burn the imaging unit Replacing the pick tires 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the print...

Page 63: ...4 Remove the used pick tires one after the other 5 Unpack the new pick tires Maintaining the printer 63...

Page 64: ...and properly grounded electrical outlet that is near the product and easily accessible 9 Turn on the printer Replacing the pick roller assembly 1 Turn off the printer 2 Unplug the power cord from the...

Page 65: ...4 Remove the tray insert and then ip the tray base Maintaining the printer 65...

Page 66: ...5 Remove the used pick roller assembly 6 Unpack the new pick roller assembly Maintaining the printer 66...

Page 67: ...7 Insert the new pick roller assembly 8 Flip the tray base and then insert the tray insert Maintaining the printer 67...

Page 68: ...ON POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the po...

Page 69: ...purchased the printer Saving energy and paper Con guring power save mode settings Eco Mode 1 From the control panel navigate to Device Power Management Eco Mode 2 Select a setting Sleep mode 1 From t...

Page 70: ...ng is the default setting in the print driver Print multiple pages on a single sheet of paper Use the preview feature to see how the document looks like before printing it Print one copy of the docume...

Page 71: ...e stack height is below the maximum paper ll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pre...

Page 72: ...trol panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer automatically ushes blank pages or partially printed pages aft...

Page 73: ...Paper jam in the front door 1 Remove the tray 2 Open the front door 3 Remove the toner cartridge Clearing jams 73...

Page 74: ...t for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print job...

Page 75: ...6 Insert the imaging unit Note Use the arrows inside the printer as guides 7 Insert the toner cartridge Note Use the arrows inside the printer as guides Clearing jams 75...

Page 76: ...Open the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper...

Page 77: ...3 Close the rear door Paper jam in the standard bin Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 77...

Page 78: ...Paper jam in the duplex unit 1 Remove the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray Clearing jams 78...

Page 79: ...ed paper Note Make sure that all paper fragments are removed 3 Insert the tray Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure...

Page 80: ...3 Flex fan and align the paper edges before loading 4 Reload paper and then adjust the paper guide Clearing jams 80...

Page 81: ...ngs page and then nding the TCP IP section Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 Is the printer IP address correct Go to step 3 Type the corre...

Page 82: ...n press 3 Check the rst section of the network setup page and con rm that the status is connected If the status is not connected then the LAN drop may be inactive or the network cable may be unplugged...

Page 83: ...tep 3 a Reduce the number of pages to print b Print the document Are the pages collated correctly The problem is solved Contact customer support Tray linking does not work Action Yes No Step 1 a Check...

Page 84: ...p 2 a From the Paper menu on the control panel check if the printer is detecting the correct paper size b Resend the print job Do paper jams still occur frequently Go to step 3 The problem is solved S...

Page 85: ...inter control panel b Print the document Is the printer still printing slow Go to step 3 The problem is solved Step 3 a Reduce the number of pages to print b Print the document Is the printer still pr...

Page 86: ...obs do not print Action Yes No Step 1 a From the document that you are trying to print open the Print dialog and then check if you selected the correct printer b Print the document Is the document pri...

Page 87: ...s poor Blank or white pages Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen...

Page 88: ...tact is not bent or out of place 3 Firmly shake the imaging unit to redistribute the toner 4 Insert the imaging unit and then insert the toner cartridge b Print the document Is the printer printing bl...

Page 89: ...ype from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel b Print the document Is the pri...

Page 90: ...place the imaging unit b Print the document Is the print dark Contact customer support The problem is solved Fine lines are not printed correctly Note Before solving the problem print the Print Qualit...

Page 91: ...gate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and...

Page 92: ...o Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Turn off the printer wait for 10 seconds and then...

Page 93: ...ved Step 5 a Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warnin...

Page 94: ...o a Check if the printer is using a genuine and supported toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Do horizontal light bands appear on p...

Page 95: ...el navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genui...

Page 96: ...not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the...

Page 97: ...mer support Step 8 a Replace the imaging unit b Print the document Is the print light Contact customer support The problem is solved Mottled print and dots Note Before solving the problem print the Pr...

Page 98: ...ort Step 5 a Replace the imaging unit b Print the document Is the print mottled Contact customer support The problem is solved Paper curl Note Before solving the problem print the Print Quality Test P...

Page 99: ...Is the paper curled Go to step 4 The problem is solved Step 4 a Remove paper from the tray and then turn over the paper b Print the document Is the paper curled Go to step 5 The problem is solved Ste...

Page 100: ...paper loaded b Print the document Is the print crooked or skewed Go to step 2 The problem is solved Step 2 a Check if the paper loaded is supported Note If paper is not supported then load a supporte...

Page 101: ...the distance and then contact customer support Step 2 a Replace the imaging unit b Print the document Do the repeating defects appear Contact customer support The problem is solved Solid black pages...

Page 102: ...0 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future pri...

Page 103: ...not supported then install a supported one b Print the document Are text or images cut off Go to step 2 The problem is solved Step 2 a Remove and then insert the imaging unit Warning Potential Damage...

Page 104: ...nit Note Make sure to remove any obstruction between the charge roller and photoconductor drum c Insert the imaging unit d Print the document Are text or images cut off Go to step 4 The problem is sol...

Page 105: ...on the printer control panel b Print the document Does the toner easily rub off Contact customer support The problem is solved Vertical dark bands Note Before solving the problem print the Print Quali...

Page 106: ...mage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum u...

Page 107: ...appear on prints Go to step 2 The problem is solved Step 2 a Remove and then reinstall the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minute...

Page 108: ...uch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imaging unit Note Make sure to remove any obs...

Page 109: ...ment Do vertical light bands appear on prints Contact customer support The problem is solved Vertical white lines Note Before solving the problem print the Print Quality Test Pages From the control pa...

Page 110: ...duct and easily accessible Is the printer responding The problem is solved Go to step 2 Step 2 Check if the electrical outlet is turned off by a switch or breaker Is the electrical outlet turned off b...

Page 111: ...printer wait for about 10 seconds and then turn it back on Is the printer responding The problem is solved Contact customer support Adjusting toner darkness 1 From the control panel navigate to Print...

Page 112: ...he correct tray or on the correct paper The problem is solved Go to step 3 Step 3 a Check if the trays are not linked For more information see Linking trays on page 16 b Print the document Is the docu...

Page 113: ...cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer...

Page 114: ...t before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from th...

Page 115: ...r installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any...

Page 116: ...ions in the print driver on page 118 Software Supported operating systems Using the Drivers CD you can install the printer software on the following operating systems Windows 8 1 Windows Server 2012 R...

Page 117: ...o the printer driver operating system and language to be used Navigate to Driver MacOSX OS_10_8_x 3 Copy the driver le onto the desktop according to the Mac OS X version Mac OS 10 8 or later XXXX_108_...

Page 118: ...OS X 10 9 or later select Select Software from Use then click the driver of the desired printer from the list that is displayed in another window In Mac OS X 10 8 select Select Printer Software from U...

Page 119: ...by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 From the Embedded Web Server click Export Con guration or Import Con gur...

Page 120: ...Inc in the United States and other countries Unauthorized use is strictly prohibited PCL is a registered trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set...

Page 121: ...e Software 3 RESTRICTIONS 1 You shall not without the written consent of KONICA MINOLTA i use copy modify merge or transfer copies of the Software except as provided herein ii reverse engineer reverse...

Page 122: ...7202 4 June 1995 all U S Government End Users shall acquire the Software with only those rights set forth herein YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT UNDERSTAND IT AND AGREE TO BE BOUND B...

Page 123: ...party bene ciaries of this License MICROSOFT CORPORATION NOTICES 1 This product may incorporate intellectual property owned by Microsoft Corporation The terms and conditions upon which Microsoft is li...

Page 124: ...isposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options Static sensitivity notice This symbol i...

Page 125: ...period of time called the Sleep Mode Timeout Factory default Sleep Mode Timeout for this product in minutes 15 By using the con guration menus the Sleep Mode Timeout can be modi ed between 1 minute a...

Page 126: ...the product or service The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for Addi...

Page 127: ...12 emission notices 123 envelopes size 13 environmental settings 69 erasing printer memory 52 Ethernet menu 42 Ethernet network preparing to set up for Ethernet printing 54 Ethernet port 10 Ethernet...

Page 128: ...lex unit 78 in the front door 73 in the multipurpose feeder 79 in the rear door 76 trays 79 paper jams avoiding 71 paper jams clearing in the standard bin 77 parallel port 10 personal identi cation nu...

Page 129: ...110 troubleshooting print collated printing does not work 83 envelope seals when printing 82 incorrect margins 94 jammed pages are not reprinted 84 job prints from the wrong tray 111 job prints on th...

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