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69

TROUBLESHOOTING

CONNECTED EQUIPMENT

Verify the status of connected equipment
Check the status of the external monitor and other equipment connected to Konftel 
CC200 such as Konftel AV Grabber.

From the Konftel CC200 GUI  

From the Konftel CC200 GUI  

 

Click 

Configure 

(   )

.

 

Click 

System Status

.

 

Click 

Diagnostics

.

 

Click 

I/O Connections

.

 

Click 

Status

.

From the web interface

From the web interface

 

Click 

Diagnostics

.

 

Click 

I/O Connections

 > 

Status

.

Konftel CC200 displays the status of the connected equipment.

Summary of Contents for 931501001

Page 1: ...K O N F T E L C O M Konftel CC200 A D M I N I S T R AT I O N G U I D E The Administration Guide will be updated continuously the latest version can be found at konftel com...

Page 2: ...ith all the essential requirements and other relevant provisions of Directive 1999 5 EC Please visit www konftel com to view the complete declaration of conformity Warning Do not expose the Konftel CC...

Page 3: ...nt calls from invalid numbers 38 Calendar settings 39 Microsoft Exchange Calendar 39 Configure a Microsoft Exchange calendar 40 Map new FQDNs 42 Third party apps 43 Use Konftel CC200 applications 43 I...

Page 4: ...maintains the conference experience even with limited bandwidth or poor network conditions by using the following compression methods o H 264 SVC in point to point calls for decoding SVC extends the H...

Page 5: ...p to 4Mbps MCU compatibility H 243 H 231 XMPP Presence support Camera Sensor 4Kp30 Video resolution 1080p30 Horizontal Field of View 102 Vertical Field of View 68 Digital zoom 5x Preset Up to 122 pres...

Page 6: ...interface 25 language on screen user interface Infrared remote control API for endpoint control Microsoft Exchange calendar integration Android apps can be downloaded on the device and used alongside...

Page 7: ...ded file to a remote FTP server Digital signature for recorded files Audio Audio features Acoustic echo cancellation Audio error concealment Automatic Gain Control AGC Automatic noise suppression Audi...

Page 8: ...recovery policies Security features Embedded encryption H 323 security per H 235v3 Annex D SIP security per SRTP and TLS 1 2 enciphering up to AES 256 SIP Digest authentication MD5 RTP media encipher...

Page 9: ...5fps 1920x1080p 15fps Video conference with web collabora tion and recording 1920x1080p 7fps 1920x1080p 7fps 720p 25fps Video conference with recording playback 1920x1080p 7fps 720p 25fps Video throug...

Page 10: ...ed functions Mouse only You can perform these functions using only mouse emulation in the application or web interface Functions Remote control Touch screen monitor or keyboard and mouse Web interface...

Page 11: ...Konftel CC200 collaboration camera Remote control with batteries HDMI cable 90 HDMI adapter Power adapter Lens cap for camera Wall mount with screws Konftel CC200 Lens cap Power Adapter 220V and 110V...

Page 12: ...e Place Konftel CC200 on the top of a 1080p or 4k resolution monitor The Konftel CC200 embedded microphones efficiently captures audio in huddle rooms while the monitor plays the audio output You can...

Page 13: ...use Wi Fi Switching on or off The power button of Konftel CC200 is placed on the rear of the device You can use the ON OFF button to Switch Konftel CC200 on or off Change the Konftel CC200 mode to sta...

Page 14: ...display different colors and animation effects based on the camera status The camera supports zooming the video from the web interface or the remote control When the camera is zoomed in you can also...

Page 15: ...rol unit simultaneously press OK and Back until the small blue LED indicator flashes When the LED indicator is flashing insert the power cable plug of Konftel CC200 in the power socket Ensure that the...

Page 16: ...owse the user interface and type information using the virtual keyboard To connect the touch screen monitor using the USB port ensure that the monitor sup ports Android Release 7 0 Do one of the follo...

Page 17: ...pad or use an external mouse The Konftel CC200 is delivered with restricted access to some Konftel CC200 features This prevents users from using Android based features Users cannot gain access to the...

Page 18: ...and content in Konftel CC200 meetings Connect a computer using a HDMI cable to the HDMI input connector of Konftel AV Grabber The HDMI cable is not included in the optional Konftel AV Grabber kit Con...

Page 19: ...00 or log in to the web interface for the first time Screen 1 Start Konftel CC200 Select your preferred language Optional Click Wi Fi to configure your wireless network settings 1 Click the toggle but...

Page 20: ...g fields System Name The name of the Konftel CC200 endpoint Konftel CC200 also use the system name as the user name to register for SIP and H 323 Country Specify country Language Specify preferred lan...

Page 21: ...sses IP Address The static IP address If you do not enter a static IP address this field displays the allocated dynamic IP address Subnet Mask The subnet mask associated with the static IP address If...

Page 22: ...20 INITIAL ADMINISTRATION Screen 4 Configure the following features Wi Fi Bluetooth Graphic Adjustment Adjust the graphic to fit your monitor Click Next...

Page 23: ...Protocol Type on screen 2 Configure the following fields Use Gatekeeper Whether Konftel CC200 is registered to an H 323 gatekeeper Mode Whether Konftel CC200 automatically detects gatekeepers Gatekee...

Page 24: ...nces Authentication Name The name to authenticate Konftel CC200 with the SIP optional server This name can be the same as the system name in User Authentication Password The password to authenticate K...

Page 25: ...the IP address of Konftel CC200 See Supported web browsers on page 24 Enter the following User Name The default user name is Admin Password The default password is 1234 Language Select a language fro...

Page 26: ...ports the following web browsers for its web interface Microsoft Internet Explorer Release 8 or later Google Chrome Release 11 or later Mozilla Firefox Release 3 6 or later Apple Safari Release 5 or l...

Page 27: ...be installed or launched Apps menu is hidden and Android settings are no longer accessible In this case the app cannot start minimized Disable restricted access Note To disable restricted mode the CC...

Page 28: ...ettings using the web interface See Enable advanced settings on page 26 If the advanced settings are not enabled a message will be displayed on the Configure screen about how to access the web interfa...

Page 29: ...prompts you to enter a PIN The default PIN is 1234 Click Utilities Click PIN Protect Settings Click Advanced Settings Enter the current PIN The default PIN is 1234 Click Choose a new PIN Code Enter th...

Page 30: ...e Wi Fi network and enter the credentials and authentication type Do not connect both Ethernet and Wi Fi networks simultaneously in Konftel CC200 From the Konftel CC200 GUI From the Konftel CC200 GUI...

Page 31: ...dresses Configure the following fields Automatic IP Address IP Address Subnet Mask Gateway IP Address DNS Server IP Address 3 Click Save From the Konftel CC200 GUI From the Konftel CC200 GUI Click Con...

Page 32: ...Click H 323 Gatekeeper Configure the following fields Use Gatekeeper Gatekeeper Address Mode Gatekeeper Address Use H 460 Re Registration Interval Time Authentication Mode Gatekeeper ID User Name Pass...

Page 33: ...evice desktop Click the Apps icon on the Konftel CC200 desktop Click Settings Click Language input Click Physical Keyboard Select your keyboard Select your keyboard layout Do not select Konftel Remote...

Page 34: ...Contacts Click Export Konftel CC200 generates an LDAP directory file in the LDAP Data Interchange Format Save the LDAP directory file on your computer Import contact details From the web interface Fr...

Page 35: ...usted Automatic Answer Yes Always Yes Trusted Always Never Answer after Rings Number Ringing Volume 0 10 Confirm Disconnect Yes No Click Save From the Konftel CC200 GUI From the Konftel CC200 GUI Clic...

Page 36: ...Click Call Basic Options Direct Call Configure the following fields Call Protocol H 323 SIP Call Type Audio Video Audio Only Call Rate Kbps Optional From the Konftel CC200 GUI From the Konftel CC200 G...

Page 37: ...ecting calls to prevent accidently disconnecting calls From the Konftel CC200 GUI From the Konftel CC200 GUI Click Configure Click Calling Set Confirm Disconnection to Yes From the web interface From...

Page 38: ...lly disconnect all incoming calls and send a message to remote endpoints that Konftel CC200 is unavailable From the Konftel CC200 GUI From the Konftel CC200 GUI Click Configure Click Calling Configure...

Page 39: ...t calls from other callers From the Konftel CC200 GUI From the Konftel CC200 GUI Click Configure Click Calling Configure the following fields Do Not Disturb Yes DnD Mode All Except Trusted From the we...

Page 40: ...C200 IP address and user is the SIP user name A gatekeeper incoming H323 based calls using IP addresses are rejected Calls must be established using The alias host syntax The host alias syntax where h...

Page 41: ...l CC200 replaces the title with Private Meeting Video Endpoint Account Mode You can create a dedicated email account for Konftel CC200 using which you can add the endpoint to meetings as a participant...

Page 42: ...to create delegate accounts From the web interface From the web interface Click Administrator Settings Click Calendar General Configure the following settings Exchange Server Enabled Yes No Exchange...

Page 43: ...er a PIN The default PIN is 1234 Click Calendar Configure the following settings Exchange Server Enabled Yes No Exchange Server Address Example outlook office365 com Email Password Room email Can be l...

Page 44: ...virtual room specified in the meeting location By default the FQDN list contains two FQDNs which you can edit You can also add more FQDNs in the list From the web interface From the web interface Cli...

Page 45: ...the navigation bar to show the device desktop Click the Apps icon on the Konftel CC200 desktop Konftel CC200 displays the list of applications Click to open an application During a meeting Konftel CC...

Page 46: ...CC200 GUI Click Configure Click Advanced Konftel CC200 prompts you to enter a PIN The default PIN is 1234 Click System Click Security Click Settings Click App Installation Restrictions Select one of t...

Page 47: ...tel CC200 GUI From the Konftel CC200 GUI Click Configure Click Customization Set Start Mode to Fullscreen From the web interface From the web interface Click Administrator Settings Click System Click...

Page 48: ...to 1 2 2 3 and 1 3 proportions You can use the split screen option to also present applications as shared content When you present applications with the Konftel CC200 video conferencing application mi...

Page 49: ...s of streams in meetings your video video of other participants and the shared content You can change the video layout only during meetings From the Konftel CC200 GUI From the Konftel CC200 GUI Click...

Page 50: ...nly if you enable advanced settings See Enable advanced settings on page 26 From the web interface From the web interface Click Administrator Settings Click System Customization General Select Yes for...

Page 51: ...logged out of the web interface From the web interface From the web interface Click Basic Settings Click Preferences General Set a time delay period next to Screen Saver Never 2 minutes 5 minutes 10...

Page 52: ...el CC200 displays the video conferencing app as a floating overlay window You can move this floating window on the screen or minimize it further to display only an icon You can also configure Konftel...

Page 53: ...rom the Konftel CC200 GUI From the Konftel CC200 GUI Click Configure Click Customization Select Iconized for Start Mode From the web interface From the web interface Click Administrator Settings Click...

Page 54: ...Use the arrow keys on the remote control to move the camera the desired position Use the zoom buttons on the remote control to set the desired zoom Use the mouse feature of the remote control Use lon...

Page 55: ...From the Konftel CC200 GUI Click Configure Click Calling Drag the Volume slider to adjust the audio volume From the web interface From the web interface Click Basic Settings Click Call Answer mode Ge...

Page 56: ...isabled From the Konftel CC200 GUI From the Konftel CC200 GUI Click Configure Click Calling Configure Video Privacy to Yes From the web interface From the web interface Click Basic Settings Click Call...

Page 57: ...de with too much data TMMBR RFC5104 Temporary Maximum Media Stream Bit Rate Request TMMBR timber as specified in RFC 5104 This allows a receiver translator or mixer uses the TMMBR to request a sender...

Page 58: ...e recordings on a USB device you can transfer the recordings to an external server such as a generic FTP server From the web interface From the web interface Click Administrator Settings Click Utiliti...

Page 59: ...s USB You can use this source only if you connect a computer to Konftel CC200 through Konftel AV Grabber From the Konftel CC200 GUI From the Konftel CC200 GUI Click Konftel CC200 displays the options...

Page 60: ...wo networks From the Konftel CC200 GUI From the Konftel CC200 GUI Select Configure Select Advanced Konftel CC200 prompts you to enter a PIN The default PIN is 1234 Select Presentation Set Local Presen...

Page 61: ...e Wi Fi Alliance Miracast employs the peer to peer Wi Fi Direct standard and allows sending up to 1080p 30 HD video H 264 codec and 5 1 surround sound AAC AC3 PCM Konftel CC200 can be used as a Wi Fi...

Page 62: ...n button when using the CC200 App The Wi Fi Display App will prompt you to check if the Wi Fi settings are active and will display the name that your CC200 will use to present itself as a Wi Fi Displa...

Page 63: ...on the Notification Icon present on the Tray Bar Select Connect If Miracast is supported your CC200 Name will show up in the list Click on your CC200 Name Once connected the Windows PC will see your...

Page 64: ...can vary Smart View Screen Mirror Cast Miracast In the list of devices select the CC200 to connect to as Mirror Screen or Display When connected the mobile device will send audio and video to CC200 S...

Page 65: ...n Konftel CC200 and the monitor is connected properly and the monitor is switched on The LEDs around the Konftel CC200 camera are lit The monitor display flickers If the monitor displays a flicker the...

Page 66: ...g the remote control of the monitor provided by the vendor From the Konftel CC200 GUI From the Konftel CC200 GUI Click Configure Click System Status Click Diagnostics Click I O Connections Click Monit...

Page 67: ...ersion Host ID or MAC address IP addresses Serial number System name and model Licenses Network gatekeeper and SIP settings From the web interface From the web interface Click Home From the Konftel CC...

Page 68: ...web interface From the web interface Click Diagnostics Click Network Enter the IP address Click Ping From the Konftel CC200 GUI From the Konftel CC200 GUI Click Configure Click System Status Click Dia...

Page 69: ...treams Select one of the following to view the status Tx Transmitting audio stream Rx Receiving audio stream From the Konftel CC200 GUI From the Konftel CC200 GUI Click Configure Click System Status C...

Page 70: ...k I O Connections Click Audio Click Tests Click the Play button next to one of the following Local Tone The audio input that Konftel CC200 receives Tx Tone The audio output sent that Konftel CC200 sen...

Page 71: ...cted to Konftel CC200 such as Konftel AV Grabber From the Konftel CC200 GUI From the Konftel CC200 GUI Click Configure Click System Status Click Diagnostics Click I O Connections Click Status From the...

Page 72: ...C200 using The endpoint A USB drive A computer A web browser Enable software updates You can enable software updates on the Konftel CC200 endpoint by following these steps From the Konftel CC200 GUI F...

Page 73: ...ed repeat the update procedure Do not restart Konftel CC200 During the update process Konftel CC200 displays rotating LEDs Before you begin Download the software update package from Konftel Create a b...

Page 74: ...e Before you begin Save the Konftel CC200 software update package to a USB drive Ensure that Konftel CC200 is not active in a meeting On the Konftel CC200 On the Konftel CC200 Plug in the USB drive in...

Page 75: ...package on the computer Ensure that the computer is connected to LAN On the computer On the computer Run the Konftel CC200 software update executable file Accept the terms and conditions of the softw...

Page 76: ...e package to the computer or mobile device From the web interface From the web interface Click Administrator Settings Click Utilities Software Update Click Next Click Choose and select the Konftel CC2...

Page 77: ...system to create a service request Request an agent to connect you to a support team if an issue requires additional exper tise Documentation See the following related documents at https www konftel c...

Page 78: ...er and ask for a cost estimate Konftel support If you have any questions about the warranty and service please contact your Konftel support centre Europe 44 1483 308 003 Monday Friday 8 00 AM 5 00 PM...

Page 79: ...ing equipment while keeping a clear climate conscience Crystal clear audio and a sharp video image are essential for efficient meetings this is why we only focus on cutting edge technology in our Coll...

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