19
TROUBLESHOOTING
Problem
Possible
Cause
Solution
Pool vacuum does not
capture debris
Battery is running out
Charge the battery again.
Impeller is jammed
Power off the pool vacuum and visually check the gap in
the middle of the pool vacuum to see if the impeller is
jammed by large debris. If possible, use a small tool to
remove the debris carefully. If necessary, contact your
dealer for further instructions.
WARNING!
Make sure the pool vacuum is powered
off when the unit is being serviced.
Impeller is broken
Contact your dealer for impeller replacement.
Hood is full of debris
Clean the hood & filter sock/filter cage. If situation persists,
remove the filter sock for operation.
Debris escapes from the
hood.
Suction nozzle flap is
broken
Suction nozzle flap works like a door to prevent debris
from escaping from the hood. Contact dealer for
replacement part and instructions.
Debris goes outside the
filter
Filter sock/filter cage is
damaged.
Replace with a new filter sock/filter cage.
Pole connector cannot
be secured in assembly
Side pin on pole connector
is broken
Replace with a new pole connector.
Pool vacuum is activated
even though the switch
indicates it’s off.
Presence of magnetic
objects nearby has
inadvertently switched on
the motor.
Move the magnetic objects or vacuum away from each
other.
Pool vacuum cannot be
charged / recharged
Battery is damaged
Contact dealer for battery replacement.
WARNING!
DO NOT open the pool vacuum and
replace the battery by yourself. This could result in severe
or fatal injury and the warranty will be voided as a result.
Charging plug is not
correctly connected to
external adaptor and pool
vacuum
Refer to instruction manual and connect the charging
accessories correctly.
External adaptor damaged Contact dealer for replacement.
WARNING!
Using the wrong external adaptor will
result in damaging the pool vacuum / battery and voiding
the warranty as a result.
Pool vacuum does not
move smoothly
Wheel is jammed
Clean out the debris from the wheel.
Charging time is longer
than advertised
Stained charging pins
The stains can be removed by using a cotton bud soaked
with juice of lemon or vinegar to clean the areas around
the charging pins.
Operation time is shorter
as expected
Battery is not fully charged Charge the pool vacuum for at least 6 hrs. NOTE: if any
stains are found on the charging pins, remove them by
using a cotton bud soaked with lemon juice or vinegar
Environmental Programmes, WEEE European Directive
Please respect the European Union regulations and help to protect the environment.
Return non-working electrical equipment to a facility appointed by your municipality that properly
recycles electrical and electronic equipment. Do not dispose them in unsorted waste bins. For
items containing removable batteries, remove batteries before disposing of the product.
© 2021 Kokido Development Ltd.
2100802
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