Troubleshooting (cont.)
Music Troubleshooting Table
Symptoms
Probable Cause
Recommended Action
1.
Bath transducers do not
produce sound.
A.
Transducer cables are not
connected properly.
A.
Make sure the cables are properly
installed into the Media Module
connections and to the bath
transducers.
2.
After playing music
loudly, the music stops
even though a song is
properly selected.
A.
Thermal shut down.
A.
Shut down the system for 1 hour to
allow the unit to cool. Make sure
the area where the unit is installed
does not exceed 104°F (40°C).
3.
Library menu is not
available.
A.
The Roku agreement was
declined.
A.
Enter the settings menu, select
″
System,
″
select
″
Music Software,
″
select
″
Roku Agreement
″
and select
″
YES.
″
4.
Music server is not
available.
A.
Wireless connection out of
range.
A1.
Move router closer or install a
wireless access point.
A2.
Connect via Ethernet cable.
B.
Wireless network is not
configured properly.
B.
Enter the settings menu, select
″
System,
″
select
″
WiFi Security,
″
select
″
Network Name,
″
select
″
WEP/WPA Key
″
and enter the
security key.
C.
The network cable is not
connected to the correct
router/switch input.
C.
Connect the Media Module to the
router’s/switch’s Ethernet ports.
D.
A compatible media server is
not installed/running on your
home computer.
D.
Install/open one of the supported
media servers such as Firefly
Media Server, iTunes
®
, Microsoft
®
Windows
®
Media Connect,
Rhapsody
TM
, Yahoo! or
Musicmatch
®
on your computer
and load your favorite music into
the server’s library.
E.
The media server on your home
computer is not configured to
share files.
E.
Reference the media server’s help
menu to properly configure file
sharing.
F.
The incorrect Wi-Fi region was
selected.
F.
Enter the settings menu, select
″
System,
″
select
″
Music Software,
″
select
″
Region
″
and select the
appropriate geographical region
that matches your Wi-Fi router.
5.
I have a wireless network
but my Media Module is
unable to connect to the
network.
A.
Ethernet cable is plugged in.
A.
Unplug the Ethernet cable.
B.
Media Module is not within
Wi-Fi range.
B.
Make sure the Media Module is
within range of your Wi-Fi
network.
C.
A WEP or WPA key was not
entered for your secured
network.
C.
Enter the settings menu, select
″
System,
″
select
″
WiFi Security,
″
select
″
Network Name,
″
select
″
WEP/WPA Key
″
and enter the
security key.
D.
The router is not set up for
802.11b.
D.
Make sure the access point/router
is configured to allow 802.11b
clients.
Kohler Co.
9
1078022-5-B
