Troubleshooting (cont.)
Interface Troubleshooting Table
Symptoms
Probable Cause
Recommended Action
2.
The interface power
indicator pulses but does
not turn on.
A.
Interface cable connections may
be loose or disconnected.
A.
Check all interface cable
connections, connect if needed.
B.
The media module requires
resetting.
B.
Disconnect and reconnect the
media module power supply.
C.
If the above recommended
action does not correct the
symptom, the interface or media
module requires servicing.
C.
Contact your Kohler Co.
Authorized Service Representative.
3.
The interface functions
normally but no water
flows from the spout or
handshower.
A.
Inlet/outlet fittings may be
blocked.
A.
Check the inlets and outlets for
blockage or debris. Clean the inlet
screens. Refer to the
″
Clean the
Inlet Screens
″
section in the Valve
Homeowners Guide.
B.
Outlets are not plumbed
correctly.
B.
Reroute plumbing as needed.
C.
Hot and cold water supplies are
not turned on.
C.
Turn on the water supply to the
valve.
D.
The valve or media module
memory may require resetting.
D.
Disconnect and reconnect the
power supply from the valve and
media module.
E.
System error.
E.
Check the user interface for an
error code. Refer to the
″
Diagnostics
″
section in the Digital
Interface Homeowners Guide.
F.
If none of the recommended
actions for the above issues
correct the symptom, the media
module requires servicing.
F.
Contact your Kohler Co.
Authorized Service Representative.
4.
Display is difficult to read.
A.
Contrast is not optimized.
A.
Adjust contrast in the user interface
setting menu.
B.
Brightness is not optimized.
B.
Adjust the brightness in the user
interface setting menu.
Valve Troubleshooting Table
Symptoms
Probable Cause
Recommended Action
1.
Maximum blend
temperature too hot or
too cold.
A.
Incorrect maximum temperature
setting.
A.
Refer to the
″
Set the Maximum
Temperature
″
section in the Digital
Interface User Guide.
B.
Inlet/outlet fittings may be
blocked.
B.
Check the inlets and outlets for
blockage or debris. Clean the inlet
screens. Refer to the
″
Clean the
Inlet Screens
″
section in the Valve
Homeowners Guide.
C.
If the above recommended
action does not correct the
symptom, the interface or valve
requires servicing.
C.
Contact your Kohler Co.
Authorized Service Representative.
2.
Continuous flow.
A.
System will not switch off.
A.
Turn off the water and power
supply and contact your Kohler Co.
Authorized Service Representative.
3.
Handshower does not
work.
A.
Handshower is not enabled.
A.
Enable the handshower option in
the settings menu. Refer to the
Digital Interface User Guide.
Kohler Co.
7
1078022-5-B
