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7. Frequently Asked Questions
Q. Why can’t the Digital Photo Frame play all images or movie
files?
A: The Digital Photo Frame can support JPEG, MP3 and some
video format depending on the product specification. It may not
read some files downloaded from the internet.
Q. I have a memory card in the Digital Photo Frame, but it’s not
reading the card, what should I do?
A: First, make sure that you are using a memory card that is
supported by the Digital Photo Frame. Second, ensure that the
memory card is inserted all the way into the correct slot. Third,
choose the correct card icon which you want to play.
Q. Why do some pictures load faster than others?
A: Higher resolution pictures usually load slower due to the larger
amount of data transfer that is required to render the image.
