Scan the following QR code to install the app on your smart phone OR search for Ubox app
in either Apple App Store (Apple users) or Google Play Store (Android users).
SET UP YOUR SLEUTHGEAR WI-FI CAMERA
TROUBLE SHOOTING TIPS
USING THE UBOX APP
USING THE UBOX APP
APP REGISTRATION
Open Ubox app. Input your preferred email
address and select agree to user agreement.
Press REGISTER. A verification code
will be sent to that email address. Allow
notifications from Ubox app in order to
avoid missing any notifications.
Input verification code and press NEXT.
Why won’t my camera connect to wi-fi?
Please confirm that the wireless network to be connected is the 2.4Ghz protocol. If your router combines 2.4Ghz and
5G you will need to open your router settings and determine the 2.4Ghz wi-fi protocol (see next question.) Make sure
the camera indicator light is in the slow red light state. Confirm the wi-fi password is correct, with no extra spaces.
Why does the Ubox app say no wi-fi?
If the App says no Wi-fi it unable to detect a 2.4Ghz signal it may be to weak in this case move the camera closer to
the router or you could have Band Steering enabled on your router.
If your wifi router has both 2.4Ghz and 5G channels and uses band steering ( 2.4Ghz and 5G combined) the camera
will not find the wi-fi setting. The router starts on 5G by blocking any attempt by the camera to connect to the 2.4
GHz band. You will have to disable band steering by giving each channel its own unique SSID Name (wi-fi name). To
do so go to your router dashboard and seperate the bands or enable 2.4Ghz only. If you cannot do this we sugguest
buying a dedicated single band 2.4Ghz router for your security camera system.
Why am I not getting push notifications?
Motion Detection is turned off within the Ubox app which prevents notification function.
Alerts & Notifications setting for the Ubox app during install where disallowed which will prevent any notification
setting functioning
What power supply mode does the device support?
The camera is powered by a lithium-ion battery with 90 days of stand-by power or 16 hours of continuous power.
What are the indicator lights?
Indicator Lights are great for set up and trouble shooting. Turn them on and off in the app. In Device List, click the
gear icon and select on or off.
Blue light flashes = Pairing Status
Red light on = Failed WIFI Connection
Blue light on = Connected Successfully
Red & Blue light on together = Connecting WI-Fi
Select your family or smart device location
Turn on/off the push notification
Settings (Sharing, Cloud storage, Delete
the device)
Press to enter the preview section
Press to add another camera
Account and value-added account
management
Turn on/off the speaker. No two-way talk
on covert
Save screenshot from live view to Photos
Speak to visitor through camera. No two-
way talk on covert
Take video from live view
Playback switch Micro Memory Card and
Cloud Storage
Check my account name and change
password
Check and purchase the Cloud storage
Check and add my friends list and
permission
Set the default voice and resolution for
the devices
Check the Ubox app version.
Click the Calendar icon
on the right top corner
and choose
date to play-
back videos in
cloud
Camera name
Memory card status
PIR Detection mode
Camera LED indicator status
Firmware version or update
