KitchenAid KECC508MBL, Technical Education, Page: 30 / 40

6-4
TROUBLESHOOTING CHART
Nothing Operates
Cooktop Will Not
Operate
Excessive Heat Around
Cookware On Cooktop
Cooktop Has Flashing
Lights
Cooking Results Not
As Expected
POSSIBLE CAUSE PROBLEM SOLUTION
The power supply cord is un-
plugged. Plug into a grounded 3-prong outlet.
A household fuse has blown or
the circuit breaker has tripped. Replace the fuse or reset the breaker.
The cooktop control is not set
correctly. Touch ON/OFF before selecting a setting.
The “Control Lock/All OFF”
Cooktop Lockout is not set. See “All OFF” or “Control Lock” sections in the
Use And Care Guide.
Cookware is not the proper
size. Use cookware about the same size as the surface
cooking area, element, or surface burner. Cook-
ware should not extend more than 1
″
(2.5 cm)
outside the cooking area.
Lights on the cooktop flashing
on and off. 1. Make sure the cooktop controls are OFF.
2. Clean the cooktop touch control panel
thoroughly.
3. If the cooktop lights continue to flash,
disconnect power, or unplug the cooktop.
4. After a few seconds, reconnect power, or plug
in the cooktop.
5. Check the two front cooktop LEDs for the
Diagnostics Failure Code.
The proper cookware is not
being used. See “Cookware” section in the Use & Care Guide.
The cooktop touch control is
not set to the proper heat level. See “Cooktop Touch Controls” section in the Use
& Care Guide.
The appliance is not level. Level the appliance (see the “Installation Instruc-
tions”).