KitchenAid KDTM354E Technical Education Download Page 1

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TECHNICAL EDUCATION

JOB AID W10329932

L-84

Vertical Modular

Washer

KD-17

TECHNICAL EDUCATION

2015 Microfiltration Dishwashers

with Advanced ProDry™

KDTM354E†, KDTM384ESS, KDTM404E*,

KDTM504EPA, KMTM704E*, KDTM804SS

†BL-Black, SS-Stainless Steel, WH-White

*BL-Black, SS-Stainless Steel, WH-White, BS-Black Stainless

JOB AID W10787848A

Multimedia

Enhanced

Summary of Contents for KDTM354E

Page 1: ...rofiltration Dishwashers with Advanced ProDry KDTM354E KDTM384ESS KDTM404E KDTM504EPA KMTM704E KDTM804SS BL Black SS Stainless Steel WH White BL Black SS Stainless Steel WH White BS Black Stainless JOB AID W10787848A Multimedia Enhanced ...

Page 2: ...s Job Aid is to provide information that will enable the In Home Service Professional to properly diagnose malfunctions and repair the KitchenAid 2015 Microfiltration Dishwasher with Advanced ProDry The objectives of this Job Aid are to Understand and follow proper safety precautions Successfully troubleshoot and diagnose malfunctions Successfully perform necessary repairs Successfully return the ...

Page 3: ...CARE 2 11 CONSUMER TROUBLESHOOTING GUIDE 2 13 NOTES 2 16 SECTION 3 INSTALLATION DISHWASHER SAFETY 3 2 INSTALLATION REQUIREMENTS 3 3 LOCATION REQUIREMENTS 3 4 DRAIN REQUIREMENTS 3 6 ELECTRICAL REQUIREMENTS 3 6 INSTALLATION INSTRUCTIONS 3 7 DETERMINE CABINET OPENING 3 14 INSTALL DOOR HANDLE 3 15 CHOOSE ATTACHMENT OPTION 3 16 PREPARE WATER SUPPLY LINE 3 17 CONNECT WATER SUPPLY 3 19 CONNECT TO DRAIN 3...

Page 4: ...TOR ROTATING INLET FILTER 4 27 ROTATING INLET FILTER PARTS 4 30 SECTION 5 DIAGNOSTICS TROUBLESHOOTING DIAGNOSTIC TROUBLESHOOTING WARNINGS 5 1 SERVICE DIAGNOSTIC CYCLE 5 3 SERVICE DIAGNOSTIC CYCLE NOTES 5 4 CUSTOMER CYCLE OPERATION 5 4 SERVICE DIAGNOSTICS WITH ERROR CODES 5 5 SERVICE ERROR CODES 5 6 TROUBLESHOOTING GUIDE 5 11 SECTION 6 TESTING TESTING WARNINGS 6 2 WIRING DIAGRAM 6 3 CONTROL BOARD I...

Page 5: ...n This section provides general safety parts and information for the KitchenAid 2015 Microfiltration Dishwashers Dishwasher Safety General Theory of Operation New Components Model Serial Number Label Tech Sheet Location Model Serial Number Nomenclature Dishwasher Specifications Parts Features Notes ...

Page 6: ...and tell you what can happen if the instructions are not followed Your safety and the safety of others are very important We have provided many important safety messages in this manual and on your appliance Always read and obey all safety messages This is the safety alert symbol This symbol alerts you to potential hazards that can kill or hurt you and others All safety messages will follow the saf...

Page 7: ...ance filtration system is below the tub How Microfiltration Works See Figure 1 1 Water and food particles flow through the coarse filter A into the filter housing 2 An impeller pulls wash and rinse water into the spinning ultra fine filter B 3 The ultra fine filter is cleaned by an area of back pressure C created by two sets of wing shaped blades located inside D and outside E the filter 4 Food pa...

Page 8: ...the right spin for thorough and effective f the spray arm becomes blocked for any reason during the 7INDOW AND IGHTS IN ON SOME MODELS The window allows you to see the interior lights come on to signal the end of the cycle The interior lights will go out automatically after 10 minutes of inactivity 7 4 3 7 3 7 3 2 Small secondary arms timed out of phase with larger arm to optimize side wall covera...

Page 9: ...um feel Rack guides are designed not to bind or jam even when fully loaded Figure 6 SatinGlide Upper Rack SatinGlide Max Lower Rack Guides select models only glide along the door to provide extra support Figure 7 SatinGlide Lower Rack Window in Door with Lighted Interior Dishwasher with a chrome inlaid framed Window with Lighted Interior so you can inspect dishes before removing them Figure 8 Wind...

Page 10: ...FORMATION Model Serial Number Label Location Tech Sheet Location Model Serial Number Label Tech Sheet Location Figure 10 Model Serial Number Label located inside on left side wall toward front Figure 11 Tech Sheet located behind toe panel inside insulation folds ...

Page 11: ...hwasher T Top Mounted UI M Microfiltration RIF SERIES CONFIGURATION Product Features Model Configuration YEAR OF MODEL INTRODUCTION E 2015 COLOR CODE WH White SS Stainless Steel BL Black BS Black Stainless PA Panel Ready ENGINEERING CHANGE 0 Basic Release 1 First Revision 2 Second Revision SERIAL NUMBER F 5 25 10000 MANUFACTURING SITE F FINDLAY OH YEAR OF MANUFACTURE 5 2015 WEEK OF MANUFACTURE PRO...

Page 12: ...me models Vent Wax Motor 120 VAC 600 1 800 W Fan Motor 5 VDC 31K 41K W Interior Lighting LEDs 13 VDC some models Sensors NTC Thermistor Water Sensor OWI Spray Arm Sensor some models Switches Diverter Position Switch 5 VDC Door Switch 13 VDC Float Switch 120 VAC TCO Bi Metal Incorporated into Control Board Penninsula Slots Fuse F9 Small Triac Load Fuse Wash System Clean Water Wash System RIF Lower ...

Page 13: ...g ProScrub Trio on some models powerful jets target water toward pots pans or casserole dishes loaded in the back of the dishwasher to clean stubborn messes Rack handle Premium top rack adjusters Culinary tool rack 3rd level rack on some models Flexible fold down tines Silverware basket Culinary Caddy utensil basket on some models Sliding bowl tines on some models ProScrub Trio on some models two ...

Page 14: ...1 10 n KitchenAid 2015 Microfiltration Dishwashers GENERAL INFORMATION Notes ...

Page 15: ...ection provides operational use and care information for the KitchenAid 2015 Microfiltration Dishwashers Start Up Quick Reference Quick Steps Dishwasher Use Cycle and Option Descriptions Dishwasher Feedback Section Dishwasher Features Dishwasher Care Consumer Troubleshooting Guide Notes ...

Page 16: ... times adds approximately 27 to 35 minutes to the Express Wash cycle or ProWash cycle for optimal cleaning The most advanced and versatile cycle ProWash cycle senses the load size soil amount and toughness of soil to adjust the cycle for optimal cleaning using only the amount of water and energy needed The ProWash and Tough cycles are recommended for tough soil No need to prerinse dishes just scra...

Page 17: ... 12 place load silverware basket 1 Teaspoon 2 Salad fork 3 Dinner fork 4 Knife 5 Tablespoon large serving spoon 6 Large serving fork 1 2 3 4 5 6 6 1UICK 3TEPS ISHWASHER 5SE Prepare and Load the Dishwasher IMPORTANT Remove leftover food bones toothpicks and other hard items from the dishes Remove labels from containers before washing 1 Prepare and load dishwasher 3 Select a cycle and option or 2 Ad...

Page 18: ...t to Medium Water 0 6 grains per U S gallon typical water softener water and some city water Medium to Hard Water 7 12 grains per U S gallon well water and some city water Depending on your water hardness fill the Main Wash section of the dispenser as shown Fill the Pre Wash section to the level shown if needed NOTE Fill amounts shown are for standard powdered detergent Follow instructions on the ...

Page 19: ... 0 15 0 Heavy 125 190 7 9 30 0 Use for lightly soiled items or china and crystal Light to Medium 105 145 4 2 15 2 Heavy Baked On 120 185 7 7 29 0 8 Select a Cycle cycles vary by model See Cycle and Option Descriptions charts in the following section Efficient dishwashers run longer to save water and energy just as driving a car slower saves on gas Typical cycle time is approximately 2 hours but ca...

Page 20: ... need for soaking and scrubbing of dirty baked on dishes The upper rack has two spray zones in the front corners to reach into deeper or oddly shaped items Tough Normal ProWash Top Rack Only Activates the ProScrub spray jets to provide intensified cleaning power to specific wash areas 53 73 0 3 0 0 11 2 Raises the main wash temperature to improve cleaning for loads containing tough baked on food T...

Page 21: ...s unintended use of the dishwasher between cycles or cycle and option changes during a cycle To turn on Lock press and hold CONTROL LOCK or 4 HOUR DELAY depending on model for 3 seconds The Control Lock light will stay on for a short time indicating that it is activated and all buttons are disabled If you press any button while your dishwasher is locked the light flashes 3 times The dishwasher doo...

Page 22: ...ary reminder for you to perform a monthly maintenance procedure See Dishwasher Care section CONTROLS AND CYCLE STATUS CONTROL PURPOSE COMMENTS A 11 ISHWASHER EEDBACK 3ECTION Canceling a Cycle 1 Open the door slightly to stop the cycle Wait for the spraying action to stop before completely opening the door 2 Press and hold Cancel Drain button once The Cancel Drain light will light up 3 Close the do...

Page 23: ...mall round holes for chopsticks Mix silverware types to keep them separated Load knives down forks up and alternate spoons for best cleaning results NOTE If your silverware does not fit into the designated slots lift and slide the covers off of the silverware basket CULINARY CADDY Utensil Basket Use the utensil basket to hold specialty cooking utensils serving spoons spatulas and similar items or ...

Page 24: ... repeat this step on the other side to completely remove the front end of the rack Then remove the back end of the rack by pulling the back end out with a slightly forward and then upward motion To replace the rack Pull the tracks forward about halfway out of the tub Along the sides of the racks are round attachment tabs Align the rack s back end attachment tabs with the cutout in the track Push d...

Page 25: ...ing Filter Removal Instructions 1 Turn the Upper Filter Assembly turn counterclockwise and lift out 2 Grasp the Lower Filter in the circular opening lift slightly and pull forward to remove 3 Clean the filters as shown below To remove Upper Filter Assembly L O C K UNLOCK PUSH DOWN TURN 1 Noting the previous illustrations place the Lower Filter under the Locating Tabs in the bottom of the dishwashe...

Page 26: ...mbing codes require the addition of a drain air gap between a built in dishwasher and the home drain system Check the drain air gap when your dishwasher is not draining well The drain air gap is usually located on top of the sink or countertop near the dishwasher NOTE The drain air gap is an external plumbing device that is not part of your dishwasher The warranty provided with your dishwasher doe...

Page 27: ...r from opening properly Be sure your detergent is fresh and lump free Be sure the cycle has completed the Clean light is on If it has not completed you will need to resume the cycle by closing the door and pressing START RESUME CYCLE RUNS TOO LONG NOTES To use less water and reduce energy consumption you will encounter cycles that typically run for up to 3 hours A water heater setting of 120 F 49 ...

Page 28: ... installed Clean it if needed See Cleaning Instructions in the Filtration System section for details Select the proper cycle and option for the type of soils The ProWash or the Tough cycle with the ProScrub on some models option can be used for tougher loads Be sure the incoming water temperature is at least 120 F 49 C Use the proper amount of fresh detergent More detergent is needed for heavier s...

Page 29: ...h the Heat Dry option turned off No detergent is needed ETCHING PERMANENT CLOUDINESS This is an erosion of the surface of the glassware and can be caused by a combination of water that is too hot from using too much detergent with soft water or by pre washing Detergent needs food soil to act upon If etching has occurred the glassware is permanently damaged To avoid further etching adjust the deter...

Page 30: ...2 16 n KitchenAid 2015 Microfiltration Dishwashers OPERATION Notes ...

Page 31: ... provides installation requirements and procedures for the KitchenAid 2015 Microfiltration Dishwashers Dishwasher Safety Installation Requirements Location Requirements Drain Requirements Electrical Requirements Installation Instructions Check Operation If Dishwasher Does Not Operate Additional Tips ...

Page 32: ...sidual water in the tub as a result of the test Observe all governing codes and ordinances Install this dishwasher as specified in these instructions Installation should be performed by a qualified service technician The dishwasher must be installed to meet all electrical and plumbing national and local codes and ordinances Care shall be exercised when the appliance is installed or removed to redu...

Page 33: ... 1 800 422 1230 In Canada call 1 800 807 6777 Other Parts Needed not provided Optional Accessory Parts Available First time Installations Check local codes Check existing electrical supply See the Electrical Requirements section It is recommended that electrical connections be made by a licensed electrical installer Additional Tools Needed Additional Parts Needed not provided NOTE If using a flexi...

Page 34: ...and drain hose are within the shaded area shown in the Product and Cabinet Opening Dimensions section Do not run drain lines water lines or electrical wiring where they can interfere with or contact dishwasher motor or legs Shelter dishwasher and water lines leading to dishwasher against freezing Damage from freezing is not covered by the warranty NOTE If dishwasher will be left unused for a perio...

Page 35: ...inet walls show where utility connections may be installed D Measured from the lowest point on the underside of the countertop May be reduced to 33 85 1 cm by removing the wheels and perforated area of insulation blanket on dishwasher E Minimum measured from narrowest point of opening Check that all surfaces have no protrusions that would prohibit dishwasher installation Clear Area 24 62 2 cm B 23...

Page 36: ... part details and orders NOTE minimum plastic tubing is not recommended A 90 elbow with hose connection with rubber washer See the Tools and Parts section at the front of the guide for part details and orders Do not solder within 6 15 2 cm of the water inlet valve Electrical Requirements Be sure that the electrical connection and wire size are adequate and in conformance with the National Electric...

Page 37: ...t Opening New Utilities section Prepare Cabinet Opening New Utilities Prepare And Route The Electrical Supply Option A Power Cord NOTE A grounded 3 prong outlet is required inside a cabinet next to the dishwasher cabinet opening Drill a 1 3 8 cm hole in cabinet side or rear See the Product and Cabinet Opening Dimensions section WARNING Disconnect electrical power at the fuse box or circuit breaker...

Page 38: ...ee the Tools and Parts section at the front of the guide for part details Route cable from power supply through cabinet hole cable must extend to the right front side of cabinet opening Tape cable to the floor in area shown This will prohibit cable from moving when dishwasher is moved into cabinet opening Prepare and Route Water Line Helpful Tip Routing the water line through the left hand side of...

Page 39: ...nto the cabinet opening to connect it to the dishwasher inlet on the front left side of the dishwasher Slowly turn water shutoff valve to ON position Flush water into a shallow pan until clear to get rid of particles that could clog the inlet valve Turn shutoff valve to OFF position Route water line and tape it to the floor in area shown This will keep it from moving when dishwasher is moved into ...

Page 40: ...B No Waste Disposer No Air Gap Option C Waste Disposer With Air Gap 1 Using a hammer and screwdriver knock plug into disposer 2 Use needle nose pliers to remove plug 3 Attach drain hose to disposer inlet with large drain hose clamp provided Use pliers to squeeze clamp open and move into position 1 Fit rubber end of drain hose to waste tee and cut if needed NOTE Do not cut ribbed section 2 Attach r...

Page 41: ...er end of drain hose to air gap and cut if needed NOTE Do not cut ribbed section 4 Attach drain hose to air gap with large drain hose clamp provided Use pliers to squeeze clamp open and move into position If the drain hose was cut use a 1 to 2 3 8 to 5 cm screw type clamp not provided 5 Use a rubber hose not provided with screw type clamps not provided to connect from air gap to disposer inlet 1 C...

Page 42: ...s Panel Plastic Panel Using a flat blade screwdriver turn the plastic fasteners turn counterclockwise to unlock them Remove panel Do not remove tech sheet from access panel Option B Remove Access Panel Metal Panel Using a nut driver or Phillips screwdriver remove 2 screws attaching access panel and lower panel to dishwasher Do not remove tech sheet from access panel WARNING Tip Over Hazard Do not ...

Page 43: ...c strain relief Make sure screw heads are facing up when tightening conduit nut Strain relief is provided with the power cord kit See the Tools and Parts section at the front of the guide for part details and orders Route cord so that it does not touch dishwasher motor or lower part of dishwasher tub Pull cord through strain relief in terminal box Note A maximum of two power cord supply conductors...

Page 44: ...until instructed to do so Once the terminal box has been remounted on the dishwasher there should be some excess length or slack in the green black and white wires coming from the dishwasher to the terminal box Wrap these wires over the nearby components or clip them back into the nearby clips that they were routed through prior to your removing the box to help keep them off the floor Determine Ca...

Page 45: ...Dishwasher Height Adjustment Chart Built up floors If the kitchen floor is higher than the cabinet opening s floor for example the kitchen floor tile does not extend into the cabinet opening add shims as needed in the area shown to bring the dishwasher up to 34 86 4 cm below the countertop NOTE Shims must be securely attached to floor to avoid movement when the dishwasher is in use Install Door Ha...

Page 46: ...the open slots on the left hand and right hand top of the dishwasher collar as shown Using a pair of pliers bend the tab down to secure the bracket in place Repeat this step for the other side NOTE Do not attach the dishwasher This will be done later Option B Dishwasher Side Attachment NOTE Remove the brackets from the parts package Break off the end of the bracket along the scored line With anoth...

Page 47: ...e forward and then start the nut onto the elbow threads Flexible braided connection Secure nut to elbow using open ended wrench or adjustable wrench NOTE Do not use Teflon tape with compression fittings Move Dishwasher Close to Cabinet Opening Use 2 or more people to move and install dishwasher IMPORTANT Double check correct placement of utilities Grasp the sides of the dishwasher at the edges of ...

Page 48: ...er to a higher numbered hole and replace the screw Reattach door spring to rear leg NOTE Tensioners on both sides of dishwasher should be secured at same holes IMPORTANT If wheels were removed cover the floor when moving the dishwasher Slowly move dishwasher completely into cabinet opening Do not kink or pinch water line drain hose power cord or direct wire between dishwasher and cabinet Remove ca...

Page 49: ... up or down until dishwasher is level Connect to Water Supply Be sure rubber washer is properly seated in fitting Slide the fitting of the 90 elbow up to the valve and hand tighten to avoid cross threading Hand tighten until the coupling is tight Using pliers check the tightness of the coupling An additional to turn may be required to seal the rubber gasket NOTE Do not over tighten Damage to the c...

Page 50: ...e Dishwasher in Cabinet Opening section Option B Direct Wire Install a UL Listed CSA Approved metallic strain relief See the Tools and Parts section at the front of the guide for part details and orders Route cable so that it does not touch dishwasher motor or lower part of dishwasher tub Pull cable through UL Listed CSA Approved strain relief in terminal box Note A maximum of two field wiring sup...

Page 51: ...liding the cover tight against the back wall where wires come in Make sure wires are tucked inside the box and not pinched by the cover Then put the terminal box back on the crossbar with the tab in place Use a nut driver and the previously removed screw to secure the terminal box to the crossbar Once the terminal box has been remounted on the dishwasher there should be some excess length or slack...

Page 52: ... Phillips head screws included Option 2 Side Mount Dishwasher To Cabinet Locate brackets installed on sides of dishwasher during Choose Attachment Method Drill pilot holes in cabinet to avoid splitting the wood Secure dishwasher to cabinet with two 10 x Phillips head screws included Open door and check that space between dishwasher cabinet opening and tub is equal on both sides If spacing is not e...

Page 53: ...kwise to lock into place The fasteners slot will be straight up and down when properly locked Option B Install Access Panel Metal Panel Check that grounding clip is attached to the lower panel Position the lower panel behind the access panel On some models there is insulation on the access panel that must fall behind the insulation on the lower panel Hold the 2 panels together and place them again...

Page 54: ...r load but use nearly 40 less energy than older models Designed with a low wattage low energy consumption motor your dishwasher washes longer to ensure exceptional cleaning Certain models are equipped with an optical water sensor so the first cycle will run longer to calibrate to optical sensor Selecting certain options could increase cycle time past 3 5 hours Rinse aid is necessary for good dryin...

Page 55: ...cessing Door Components Removing User Interface Removing Latch Assembly Removing Dispenser Assembly In Tub Components Spray Arms Feed Tube and Manifold Removing the Racks Removing the Lower Spray Arm Removing ProScrub Manifold Feed Tube Removing Diverter Disk Under Tub Components Removing Electronic Control Removing Heater Assembly Removing Drain Pump Sump Assembly Removing Optical Water Indicator...

Page 56: ...hooks located on each side of the tub see Figures 1 and 2 Figure 1 Figure 2 WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating Removing Door Latch Strike 1 Open the dishwasher door 2 Depress the 2 outside bars and pull out the latch see Figures 1 2 and 3 Figure 1 Figure 2 Figure 3 ...

Page 57: ...n holding the dishwasher to keep it from tipping open and close the door a few times If the door closes or falls open under its own weight the door tension will need to be adjusted To adjust the door spring tension unhook the spring from the rear leg of dishwasher Using a nut driver or hex socket remove the screw from the tensioner The screw can be put into one of 3 holes 1 2 3 in the front leg of...

Page 58: ... disassemble ProDry components unscrew air assembly nut from inside tub disconnect vent hose then slide exhaust tube and air outlet assembly up and out of blower assembly to remove Figure 2 3 From underneath the tub disconnect the harness and remove the blower vent from the Blower Assembly see Figure 3 4 Remove the two 2 1 4 screws securing Blower Assembly to dishwasher and remove assembly see Fig...

Page 59: ...de covers see Figure 3 Figure 3 Location of float switch components See Figure 4 Figure 4 Overfill Assembly WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating Left Cover Right Cover Float Switch Float Stem Switch Lever Float Housing and standpipe Switch Switch Lever Standpipe nut F...

Page 60: ...ng Available on some models 1 Unplug dishwasher or disconnect power 2 Access the LEDs on top of the tub see Figure 1 Figure 1 3 Remove harness from LED connector see Figure 2 Figure 2 4 Unscrew large plastic nut securing the LED to top of tub see Figure 3 Figure 3 5 From the top push the LED down into the tub Reverse the procedure to reinstall new LED kit See Figure 4 Figure 4 6 Order LED Kit when...

Page 61: ...of the latch assembly see Figure 1 Figure 1 3 Move the outer door panel away from door assembly with enough room to disconnect the User Interface harness and if necessary the harness clip see Figure 2 NOTE If the Electronic Control is mounted in the door assembly the UI harness can be disconnected at the Control If the Control is mounted under the tub the UI harness and harness clip should be disc...

Page 62: ...panel see Figure 1 Remove 3 T 15 Screws Shoulder Bolts Figure 1 Figure 2 Removing User Interface WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating Figure 5 UI and Latch Components 1 Console Assembly UI 2 Latch Assembly 3 4 Wire Jumper 4 Screw Figure 3 Light Pipe NOTE The light pip...

Page 63: ...2 Remove the outer panel from the door 3 To remove latch assembly insert a small flat blade screwdriver into the clip slots on each side of the latch Gently push in to release latch clips see Figures 1 and 2 Figure 1 Figure 2 Removing Latch Assembly WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panel...

Page 64: ...ket see Figures 1 3 4b MINI DISPENSER Use a flat blade screwdriver on locking clips to remove dispenser assembly see Figures 2 4 Figure 1 Long Dispenser Figure 2 Mini Dispenser Removing Dispenser Assembly WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating Bracket Dispenser Assembly...

Page 65: ...Dishwashers n 4 11 In Tub Components Tub Component Identification Water Level Float Heater Coarse Filter Vent Outlet Feed Tube to Middle and Upper Spray Arms Water Inlet Interior LED Lighting available on some models Lower Spray Arm ProScrub Manifold ...

Page 66: ...d 2015 Microfiltration Dishwashers COMPONENT ACCESS Component Identification Spray Arms Feed Tube and Manifold Retainer Manifold Spray arm upper Feed tube Spray arm Manifold Bottlewash Manifold ProScrub Spray Nozzles 6 ...

Page 67: ... into place 2 To open track stops flip the track stop to the outside of the track see Figure 4 3 After opening both track stops slide front wheels up and out of the slot in track Continue to pull rack forward in track and slide the back wheels up and out of the track 4 Close track stops 5 Slide rack tracks back into dishwasher Figure 4 Removing The Upper Rack for SatinGlide rails 1 To gain access ...

Page 68: ...is pointed towards the front right corner of the tub see Figure 4 2 Grasp lower spray arm nut and turn 1 4 clockwise to secure in place on diverter housing 3 Run the Diagnostic Cycle to verify spray arm operation Nut Corner Arm Soaking Arm Scrubbing Arm Figure 4 To remove the lower spray arm 1 Lower spray arm nut location see Figure 1 Figure 1 2 Rotate the lower spray arm nut turn counter clockwis...

Page 69: ...rom sump assembly see Figure 5 Figure 5 Remove ProScrub Manifold available on some models 1 Unsnap manifold from distribution tube 2 Disconnect the manifold tube from the sump by lifting up see Figure 1 Figure 1 3 Gently pull back on locking lever and swing up feed tube assembly see Figures 2 and 3 Figure 2 Figure 3 Removing ProScrub Manifold and Feed Tube ...

Page 70: ...ver 1 Release the lock on the diverter housing see Figure 1 Figure 1 2 Rotate the housing counterclockwise see Figure 2 Figure 2 Removing Diverter Disk 3 Lift out the housing see Figure 3 Figure 3 Diverter Disk 4 The diverter disc attaches to a keyed shaft see Figure 4 Figure 4 continued ...

Page 71: ...ng Diverter Disk continued 5 Lift off the disc see Figures 5 and 6 Figure 5 Figure 6 Install Diverter Cover 1 Align the arrow on the diverter housing to the lower arrow on the sump 2 Rotate the housing clock wise until the diverter housing locks in place see Figure 7 Figure 7 ...

Page 72: ...on Dishwashers COMPONENT ACCESS Under Tub Components Figure 1 Wash Motor Heater OWI NTC Drain Pump Fill Valve Diverter Lower Wash Arm Motor Control Board Blower Fan Rotating Inlet Filter Motor Capacitor Terminal Box Thermostat Drain Hose ...

Page 73: ...bracket see Figure 3 Remove control assembly NOTE Terminal box removed to show control tab locations Removing Electronic Control WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating Figure 3 4 Remove covers to access electronic control assembly see Figures 4 5 Figure 4 Figure 5 NOTE ...

Page 74: ...ical shock Replace all parts and panels before operating Removing the Heater Assembly 1 Unplug dishwasher or disconnect power 2 Disconnect wires from both heater terminals see Figure 1 3 Remove both heater element nuts see Figure 2 4 Remove heater element assembly from tub Figure 1 Heater Connector Heater Connector Figure 2 Heater Components 1 Heater Element Assembly 2 Heater Washer 3 Heater Eleme...

Page 75: ...e 2 Figure 2 Removing Drain Pump Sump Assembly WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating 4 Remove the drain pump see Figure 3 Figure 3 Remove Sump Assembly 1 First perform Remove Drain Pump procedure 2 Release hose clamp and pull off the hose see Figures 1 and 2 NOTE Be pr...

Page 76: ...ump and move off to the side see Figures 3 and 4 Figure 3 Figure 4 4 Unlock the three tabs securing the motor and sump assembly to the tub see Figures 5 6 and 7 Figure 5 Figure 6 Locked Figure 7 Unlocked 5 Push upward on sump from the bottom to detach from tub 6 From inside the tub tilt the sump assembly and lift out far enough to flip sump over See Figures 8 and 9 Figure 8 ...

Page 77: ...witch harness diverter motor harness lower spray arm motor harness wash motor harness OWI harness or remove OWI from sump 8 Pry off harness clip from sump see Figure 10 Remove sump assembly from dishwasher Figure 10 Figure 9 NOTE When reinstalling the sump assembly align the tab on the assembly with the slot in the tub See Figures 11 and 12 Figure 11 Figure 12 Lower Spray Arm Motor OWI Diverter Mo...

Page 78: ...y see Figure 1 Figure 1 Removing Optical Water Indicator WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating 3 Rotate optical water indicator counter clockwise 1 4 turn see figure 2 Figure 2 4 Pull out to remove see figure 3 Figure 3 5 Disconnect harness from Optical Water Indicator...

Page 79: ...ft Remove the Diverter Assembly 1 Unplug dishwasher or disconnect power 2 If not done already disconnect the diverter motor and sensor harnesses and if available the lower wash arm motor harness See figure 1 Note The lower spray arm motor which is incorporated into the diverter assembly see figure 1 is available on models that have the controlled lower spray arm Figure 1 Diverter assembly w spray ...

Page 80: ...XURSHDQ ID Figure 1 Exploded View Figure 2 Wash Motor Assembly Wash Motor Parts Number Description Qty 1 Motor 1 2 Volute 1 3 Ring Volute 1 4 Filter Ass y Pump RIF 1 5 Spring Compression 1 6 Housing Pump 1 7 Screw 3 8 Hose Ass y includes 2 clamps 1 9 Capacitor shown at right 1 Wash Motor Exploded View 1 2 3 4 5 6 7 8 9 ...

Page 81: ...ash Motor 1 Unplug dishwasher or disconnect power 2 If not done already disconnect the wash motor harness See figure 1 Figure 1 3 Remove clamp from sump side of hose see Figure 2 1 Unplug dishwasher or disconnect power Figure 2 4 Use a screwdriver to gently loosen the seal between the grommet and the sump assembly see Figure 3 Figure 3 5 Pull down slightly on wash motor so that the isolator tube s...

Page 82: ...screws securing the pump housing to the motor assembly See Figure 6 only 2 of 3 screws are shown Figure 6 Removing Wash Motor Rotating Inlet Filter 8 Use a screwdriver to separate the pump housing from the motor assembly see Figure 7 Figure 7 9 Remove pump housing from motor assembly see Figure 8 Figure 8 NOTE The pump housing is keyed to the motor assembly for ease of reassembly ...

Page 83: ...peller Assembly Figure 10 shows the motor and impeller assembly Figure 10 12 To remove the impeller insert a screwdriver into the motor housing vent to prevent the rotor from turning Firmly grasp the impeller with the other hand and remove it from the motor shaft See Figure 11 Figure 11 NOTE The impeller service kit includes the impeller stationary seat face seal and rotating seat face seal See Fi...

Page 84: ...on Dishwashers COMPONENT ACCESS Rotating Inlet Filter Figure 13 3 16 E RING SS BAR IMPEDANCE EXTERNAL RIF HOUSING BAR IMPEDANCE EXT RIF 5 2ID 11 2OD 1 6THK FLW TAB SS 2 per SHAFT IMPEDANCE INTERNAL RIF WAVE SPRING SCREEN FILTER MICRO RIF ...

Page 85: ...s section provides diagnostic fault codes and troubleshooting information for the KitchenAid 2015 Microfiltration Dishwashers Diagnostics Troubleshooting Safety Service Diagnostic Cycle Service Diagnostic Cycle Notes Customer Cycle Operation Service Diagnostics with Error Codes Service Error Codes Troubleshooting Guide ...

Page 86: ...epeatedly to a green ground connection point or unpainted metal in the appliance Before removing the part from its package touch the anti static bag to a green ground connection point or unpainted metal in the appliance Avoid touching electronic parts or terminal contacts handle electronic control assembly by edges only When repackaging main control assembly in anti static bag observe above instru...

Page 87: ...1HR STA RUN HIT PLT VNT LOW DRN NRM STA RUN DRY PLT VNT LOW 1HR STA RUN HIT OWI PLT VNT LOW DRN REG NRM STA RUN DRY CLN PLT VNT LOW DRN 1HR STA RUN HIT SAN PLT VNT HTR FAN 1HR STA RUN CLN 0 06 1HR STA RUN HIT CLN NRM STA RUN DRY NRM STA RUN DRY 1 21 1HR STA RUN HIT 1 21 SERVICE ERROR 1 SERVICE ERROR 2 S T A N D B Y 2 1 1 1 1 4 5 6 6 3 6 3 3 3 6 6 1 1 11 5 6 8 9 10 TOTAL TIME MAX 23 01 11 SALT LEVE...

Page 88: ...ture sensor checks turn clean LED on if thermistor is in its normal temperature range 32 F to 167 F 0 C to 75 C Turn sanitized LED on if fill temperature is above 85 F 29 C 6 OWI optical soil sensor checks Check OWI sensor for the presence of water during the 5 second pause in interval 19 and turn on the Clean LED in interval 18 if water detected Check OWI sensor for presence of bulk soil during p...

Page 89: ... the Clean LED flashes 2 seconds Count Clean LED flashes 5 seconds INTERV OR ON DISPLAY MODELS Read F on Display 0 5 seconds Read E on Display 1 second ERROR 3 SHOW FUNCTION CODE PAUSE SHOW PROBLEM CODE PAUSE Repeat 3 times unless advanced by Start key Count the Clean LED flashes 2 seconds Count Clean LED flashes 5 seconds INTERV OR ON DISPLAY MODELS Read F on Display 0 5 seconds Read E on Display...

Page 90: ...TROL TO POWER UP OMPLETELY CLOSE DISHWASHER DOOR AND MONITOR CONTROL RESPONSE A IF CONTROL IS OK NO LONGER SEES STUCK KEYS WITH KEYPAD UNPLUGGED IT WILL RESPOND BY TURNING ON THE DRAIN MOTOR FOR 2 MINUTES REPLACE KEYPAD AND CONSOLE B IF CONTROL IS NOT OK STILL SEES STUCK KEYS WITH KEYPAD UNPLUGGED IT WILL NOT TURN ON DRAIN MOTOR WAIT FOR AT LEAST 10 SECONDS IF STILL NO DRAIN RESPONSE THEN REPLACE ...

Page 91: ... FILL WITH WATER IF WATER FLOWS INTO DISHWASHER REPLACE ENTIRE DRAIN LOOP INSTALL AS HIGH AS POSSIBLE AND ATTACH TO UNDERSIDE OF COUNTERTOP IF POSSIBLE 4 WASH MOTOR 3 MOTOR NOT RUNNING LOOSE CONNECTION IN MOTOR CIRCUIT AND 1 OR FAULTY WASH MOTOR 1 CHECK OPERATION OF WASH MOTOR DURING DIAGNOSTICS 2 UNPLUG DISHWASHER OR DISCONNECT POWER 3 CHECK RESISTANCES OF CONNECTIONS IN THE WASH CIRCUIT 4 CHECK ...

Page 92: ...SHWASHER NOT LEVEL CHECK OTHER ERROR CODES TO SEE IF 6 4 ALSO OCCURRED SEE 6 4 ERROR CODE BELOW FILL VALVE ELECTRICAL PROBLEM CHECK OTHER ERROR CODES TO SEE IF 6 2 ALSO OCCURRED SEE 6 2 ERROR CODE BELOW 2 FILL VALVE ELECTRICAL PROBLEM LOOSE CONNECTION IN FILL VALVE CIRCUIT AND OR OPEN FILL VALVE SOLENOID UNPLUG DISHWASHER OR DISCONNECT POWER AND CHECK RESISTANCES OF FILL VALVE SOLENOID AND ALL CON...

Page 93: ...O SIDE OF THE SALT TANK NEAR THE SENSOR CONNECTION TO FORCE THE SWITCH CLOSED 5 WITH THE MAGNET IN PLACE RUN THE COMPLETE SERVICE DIAGNOSTICS CYCLE IF THE SANITIZED LED TURNS ON IN INTERVAL 3 THE CONTROL IS GOOD REPLACE THE FLOWMETER ASSEMBLY IF THE SANITIZED LED DOES NOT TURN ON THE CONTROL INPUT HAS FAILED REPLACE THE CONTROL 8 REGEN VALVE ELECTRICAL PROBLEM LOOSE CONNECTION IN REGEN VALVE CIRCU...

Page 94: ...SHAFT WITH MIRROR TO SEE IF ROTATING DURING DIVERTER INTERVAL IF ROTATING THEN LIKELY THE SENSOR CIRCUIT 2 UNPLUG DISHWASHER OR DISCONNECT POWER AND CHECK CONNECTIONS IN DIVERTER SENSOR AND MOTOR CIRCUIT WITH METER FIX REPLACE CONNECTIONS PARTS 3 INSPECT DIVERTER SENSOR FOR EVIDENCE OF WATER OR CONTAMINANTS IF YES REPLACE MECHANICAL BINDING OF DIVERTER SHAFT DISC CHECK OPERATION OF DIVERTER MOTOR ...

Page 95: ... DISCONNECT POWER 2 REPLACE UI CONSOLE AND OR CONTROL Troubleshooting Guide DANGER Electrical Shock Hazard Only authorized technicians should perform diagnostic voltage measurements After performing voltage measurements disconnect power before servicing Failure to follow these instructions can result in death or electrical shock NOTES For resistance checks refer to the Dishwasher Strip Circuits in...

Page 96: ...PINS 1 UNPLUG DISHWASHER OR DISCONNECT POWER 2 INSPECT CONNECTIONS IN USER INTERFACE CIRCUITS RE CONNECT LOOSE CONNECTIONS REPLACE PART S IF PINS DAMAGED OR CONTAMINATED EXCESSIVE CONDENSATION ON USER INTERFACE PARTS DUE TO VENT AND OR FAN PROBLEM CHECK ERROR HISTORY FOR 10 3 FAN ERROR REFER TO SERVICE ERROR CODES TABLE VERIFY PRESENCE OF VENT CURRENT IF MODEL HAS A VENT WAX MOTOR REFER TO LEAKS O...

Page 97: ...R ELECTRICAL PROBLEMS PROBLEM IS MECHANICAL DO NOT REPLACE CONTROL DRAIN LOOP CHECK VALVE NOT SEALING 1 DISCONNECT DRAIN HOSE AT PLUMBING CONNECTION 2 ELEVATE HOSE ABOVE DISHWASHER AND FILL WITH WATER IF WATER FLOWS INTO DISHWASHER REPLACE ENTIRE DRAIN LOOP INSTALL AS HIGH AS POSSIBLE CUSTOMER MISUNDERSTANDS WATER LEVEL AFTER DRAIN INSTRUCT CUSTOMER SUMP WILL NORMALLY HAVE ABOUT 2 4 CM 1 INCH OF W...

Page 98: ... MISSING REMOVE OUTLET COVER AND INSPECT FOR RED PLASTIC DISC THROUGH HOLES IN OUTLET INSTALL NEW DISC IF MISSING HEATING PROBLEM REFER TO SERVICE ERROR CODES TABLE 7 1 SOFTENER PROBLEM ONLY SOME MODELS REFER TO SERVICE ERROR CODES TABLE 6 8 FILM OR SPOTS ON GLASSES AND OR DISHES CUSTOMER NOT USING RINSE AID AND OR HEATED DRY CHECK RINSE AID GAGE LEVEL ON DISPENSER INSTRUCT CUSTOMER HOW TO FILL AN...

Page 99: ...OL COULD NOT CONFIRM SANITIZATION ACHIEVED DOOR OPENED DURING FINAL RINSE OR DRY INSTRUCT CUSTOMER INCOMING WATER UNDER 84 F 29 C 1 BE SURE DISHWASHER IS CONNECTED TO THE HOT WATER SUPPLY 2 CONFIRM TEMPERATURE AT SINK RECOMMEND 120 F 49 C 3 UNPLUG DISHWASHER OR DISCONNECT POWER AND CHECK ALL CONNECTIONS AND MEASURE RESISTANCE IN TEMPERATURE SENSING CIRCUIT REPLACE OWI IF RESISTANCE IS HIGH 6 6 HEA...

Page 100: ... DESIGNED TO KEEP FAN RUNNING AFTER CYCLE TO PREVENT MOISTURE BUILDUP IN DISHWASHER FAN WILL TURN OFF IF DOOR IS OPENED LONGER THAN 5 SEC INSTRUCT CUSTOMER EXCESSIVE FAN NOISE DUE TO FAULTY FAN ON MODELS WITH FAN 1 CHECK FAN OPERATION DURING SERVICE DIAGNOSTICS TEST CYCLE 2 UNPLUG DISHWASHER OR DISCONNECT POWER 3 REPLACE FAN IF DOES NOT SPIN FREELY LEAKS OR DRIPS ON CABINET OR FLOOR LOOSE CONNECTI...

Page 101: ...e KitchenAid 2015 Microfiltration Dishwashers Testing Safety Wiring Diagram Control Board Information General Theory of Operation Power Check Door Switch Circuit Fill Circuit Dispenser Circuit Water Heating Heat Dry Water Sensing w OWI Diverter Motor Diverter Sensor Position Switch Wash Motor Drain Motor Lower Spray Arm Motor AC Fan Motor Interior LED Lighting User Interface UI Notes ...

Page 102: ...to a green ground connection point or unpainted metal in the appliance Before removing the part from its package touch the anti static bag to a green ground connection point or unpainted metal in the appliance Avoid touching electronic parts or terminal contacts handle electronic control assembly by edges only When repackaging main control assembly in anti static bag observe above instructions IMP...

Page 103: ...Different For High vs Low Power Motors L1 N 1 2 3 4 A SYNCH Wash Motor Pump W RIF Drain Motor 1 3 3 3 3 3 1 1 1 Fill Valve Diverter Motor 1 3 1 3 1 3 1 3 1 3 1 3 1 2 1 3 1 2 3 4 3 1 3 1 3 1 2 4 5 6 Spare Spare Future Future Door SW Vent Wax Motor Fan Motor Optional Not Many Models Flow Meter 39K Diverter Position Switch Contact Closed During Transitions Spare Future O W I NTC Foam Turbidity Sensor...

Page 104: ... are on the bottom of the Control Board but can be checked from the top side See Control Pinout diagram If resistance is 3 Ω then fuse is OK If resistance is 3 Ω then fuse is open IF THE FUSE IS OPEN Inspect and check resistance of all loads on fuse If any loads are open shorted or have evidence of overheating or pinched wires replace them Component Testing TESTING DISHWASHER COMPONENTS FROM THE C...

Page 105: ...the control ControlPinout Loads and Fuses DishwasherStripCircuits ual circuits are for use in diagnoses Do not continue with appliance if a fuse is blown a circuit breaker is tripped or if 20 volt power supply at the wall outlet Unplug dishwasher or disconnect power Perform resistance checks To check resistance o disconnect harness leads first Top W2 P5 P6 P7 P8 P9 P10 P11 P12 P13 4 3 2 1 2 1 1 6 ...

Page 106: ...er or disconnect power 2 Remove access panel 3 Remove terminal box cover 4 With a voltmeter set to AC insert black probe inside white wire screw nut N and insert red probe inside black wire screw nut L1 5 Plug in dishwasher or reconnect power If 120 VAC is present unplug dishwasher or disconnect power and proceed to step 6 If 120 VAC is not present have customer correct power problem at outlet or ...

Page 107: ...o step 7 If high resistance is measured when door is closed check for loose connections and repair as needed 7 Using an ohmmeter measure across P9 pins 5 and 6 with the door open strike removed from latch mechanism switch open If reading is infinite go to step 8 If reading shows continuity or door switch is damaged replace door switch and retest 8 Set voltmeter to DC and connect red lead to test p...

Page 108: ...ll Valve must be connected to the control board to measure voltage accurately If no AC voltage is measured replace the control board and retest If 120V AC is measured and fill valve is energized go to step 12 12 Unplug dishwasher or disconnect power 13 Reassemble all parts and panels 14 Plug in dishwasher or reconnect power and run Diagnostic Cycle to verify repair 4 DishwasherStripCircuits vidual...

Page 109: ... 8K ohms the wax motor and harness are good Go to step 7 If outside the range replace the dispenser wax motor If an open circuit is detected check connections and harness continuity between control and dispenser If good replace the dispenser wax motor 7 Reconnect P9 to control board 8 Set voltmeter to AC and connect leads to test pads P10 1 P9 1 on the control board Plug in dishwasher or reconnect...

Page 110: ...ontrol board Plug in dishwasher or reconnect power 8 Start the Diagnostic Cycle and at the proper interval measure for AC out of the control between P4 3 and P4 4 using a voltmeter set to AC If 120 VAC is measured and heater element is on go to step 9 If no AC voltage is measured replace control board 9 Perform Diagnostic Cycle to verify repair If heater related error still exists perform Water Se...

Page 111: ...n indicates continuity to ground short repair or replace wiring harness and retest 7 Reconnect P12 to control board 8 Test for 5 VDC With a voltmeter set to DC connect the black lead to P12 2 and the red lead to P12 3 9 Plug in dishwasher or reconnect power 10 Start the Diagnostic Cycle and at the proper interval measure for 5 VDC out of the control between P12 2 and P12 3 If 5 VDC is measured the...

Page 112: ...nnect P7 to control board 8 Set voltmeter to AC and connect leads to test pads P10 1 P7 6 on the control board Plug in dishwasher or reconnect power 9 Start the Diagnostic Cycle and at the proper interval measure for AC out of the control between P10 1 P7 6 Refer to Diverter Motor Strip Circuit below IMPORTANT The Diverter Motor must be connected to the control board to measure voltage accurately ...

Page 113: ...rol If continuity test is good continue to step 7 If continuity test fails repair or replace harness as needed 7 To test diverter switch unplug connector P11 from control board and connect an ohmmeter across pins 3 and 4 on the connector removed not the control board 8 Plug in dishwasher or reconnect power 9 Run the service diagnostic cycle as stated in Step 1 and during the intervals listed you s...

Page 114: ...capacitor NOTE A faulty capacitor may cause the motor to hum not start or start slowly a Discharge the capacitor by touching the leads of a 20 000 Ω resistor to the two terminals b Disconnect the wires from the capacitor terminals c With an ohmmeter measure across the terminals and note reading If a steady increase in resistance is noted capacitor is good Replace wash motor assembly and retest If ...

Page 115: ...drain motor using an ohmmeter measure the resistance between P6 1 and P6 3 If the resistance is between 15 25 ohms the drain motor and harness are good Go to step 8 If outside the range replace the drain motor If an open circuit is detected check connections and harness continuity between control and drain motor If good replace the drain motor 8 Reconnect P6 to control board 9 Set voltmeter to AC ...

Page 116: ...3 12 and 11 check for AC out of the control between P8 1 P8 3 CW motor winding NOTE In this application only the CW motor winding is used IMPORTANT TheLowerSprayArmMotormustbeconnected tothecontrolboardtomeasurevoltageaccurately If 120 VAC is measured during CW rotation go to step 11 If no AC voltage is measured replace the control board and retest 11 Unplug dishwasher or disconnect power 12 Reass...

Page 117: ...e replace the fan motor assembly If an open circuit is detected check connections and harness continuity between control and fan motor If good replace the fan motor assembly 7 Reconnect P7 to control board 8 Set voltmeter to AC and connect leads to test pads P10 1 P7 1 on the control board Plug in dishwasher or reconnect power 9 Start the Diagnostic Cycle and at the proper interval measure for AC ...

Page 118: ...t power 3 Remove toe and access panels to access control board 4 Visually check that the P13 connector on the control is securely installed If visual passes go to step 5 If the connector is not inserted properly reconnect and retest Interior LED Lighting 5 Disconnect P13 from the Control Board 6 Measure each LED light individually using the diode check setting on the multimeter Meter should displa...

Page 119: ...orm Power Check procedure on page 6 6 Also check for excessive condensation on UI parts due to vent and or fan problem 2 Unplug dishwasher or disconnect power 3 Remove toe and access panels to access control board 4 Disconnect user interface connection from control board Verify all other connections to the control are good 5 Open dishwasher door 6 Plug in dishwasher or reconnect power 7 Wait at le...

Page 120: ...6 20 n KitchenAid 2015 Microfiltration Dishwashers TESTING Notes ...

Page 121: ...74 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN HOME SERVICE PROFESSIONAL FOR LITERATURE ORDERS CUSTOMER EXPERIENCE CENTER PHONE 1 800 851 4605 FOR TECHNICAL INFORMATION AND SERVICE POINTERS www servicematters com IN CANADA FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL 1 800 461 5681 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER S HOME CALL THE TECHNICAL ASSISTANCE ...

Page 122: ...W10787848A KitchenAid 2015 Microfiltration Dishwashers with Advanced ProDry ...

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