Kinwei PC6901, Manual

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13 Troubleshooting and FAQ
13.1 Troubleshooting
1.1 Device can not connect to Wi-Fi
1) Ensure the wireless network is working by testing it using another wireless device.
2) Ensure the device and the wireless router is within the range of the wireless network to be
connected too. Walls or other obstructions will reduce the possible distances between wireless
devices.
3) Ensure the security password being used is correct.
1.2 Device doesn’t turn on
1) You cannot turn on the device when the battery charge is below the critical level, please
charge the battery.
2) Press the RESET button on the top of the device and check if it is restarting normally or not.
3) Check if the charger is connected correctly.
1.3 Heat Issues
When running multiple applications, using the screen on its brightest setting, or when being
charged, this device can get quite hot. This is normal and should not cause any inconvenience
when in use.
1.4 System has anomalies and doesn’t work correctly
Installing some third-party applications may cause the system to operate incorrectly. Press the
RESET button and perform a system reset to resolve this issue.
1.5 Cannot set E-mail Account or registration application
1) Ensure that the tablet is connected to a Wi-Fi network and can connect to the Internet.
2) Ensure your E-mail settings have been entered correctly for the account being accessed.
3) Make sure your system time and local time is correct.
1.6 Cannot record
Press the RESET button on the top of the device, and then check if the record function works
correctly.
1.7 The stand-by time of the device is too short
1) The duration of the lithium battery varies with environmental temperature changes and the
service conditions. If the environment temperature is too low or too high, the duration of the
battery will be affected. It is recommended to use this device at normal temperature.
2) Battery life is dependent on usage. High volume, WIFI, and the frequent use may cause the
battery to be drained at a higher rate.
1.8 No sound via earphone
1) Please check if the volume setting is 0.
2) Please check if audio file is broken, and try to play another audio file to confirm. If the audio file
is broken, it may cause severe noise or static.
1.9 The color distortion of video or picture display
Press the RESET button on the top of the device to resolve this issue.
1.10 Cannot copy files
1) Please check if the device is connected to the computer correctly.
2) Please check if the memory space is full.
3) Please check if the USB cable is broken.
1.11 No sound or no image via HD Output.
1) Please check if the device is connected to an HD cable correctly, and the TV settings of the
HD port are correct.
2) Please check if the HD cable is broken.
3) Press the RESET button on the top of the device, then check if the HD output function works
correctly.
1.12 Other troubles
Please follow up the steps as below to fix the other troubles before you return the MID/Tablet to
us:
1) Press the RESET button on the top of the device, and then check if the function works
correctly;
2) Upgrade the firmware from the CD and restart the device and then check if the function works